ARRIS G54 1001658 Cable Modem Router Surfboard DOCSIS 3.1 Gigabit User Guide

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Chapter 4

Testing your Wi-Fi network connectivity

Perform the following connectivity test to check your Wi-Fi network is established and you are able to connect your devices to your G54 home Wi-Fi network. 1. Check if your Wi-Fi devices are successfully connected to your G54 Wi-Fi network and
then disconnect the Ethernet cable from your computer and your G54. 2. Check that the LED on your G54 front panel is lit SOLID Green in DOCSIS 3.0 mode and
SOLID Blue in DOCSIS 3.1 mode. 3. Open a web browser on your device (computer) and Type a valid URL (such as
www.surfboard.com) in the address bar and then press Enter. If the website fails to open, then contact your service provider or visit the ARRIS Support website at https://arris.com/selfhelp.

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Chapter 5

Using the Wi-Fi Cable Modem Web Manager

You can view, monitor, and modify the network configuration settings of your G54 using the SBC app and the WEB GUI option. We recommend you to use the SBC app to modify the network settings. For more information, refer to the SURFboard Central Mobile App for WiFi Cable Modems User Guide. To configure the network settings using the WEB GUI option, see Protecting and monitoring your Wi-Fi network (page 41). To ensure that your Wi-Fi home network is secure, we recommend that you follow the following best practices for creating your login password: Always create a secure password or pass phrase that is not easily guessed. Use phrases instead of names so that it may be easier for you to remember. Use a combination of upper and lowercase letters, numbers, and symbols.
Starting your G54 Web Manager (first-time login)
Note: To ensure the safety of your network, we recommend you to set up your login password the first time you log on to your G54 Web Manager, the Gateway Home Network Wizard opens for you to set up your login password. Your G54 Home Network wizard walks you through a set of instructions. 1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your client device (for example, a computer or a laptop) that is connected to your G54. 2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to log onto your G54. The Home Network Wizard Step-1 screen displays.

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3. Enter your password in the New Password field.
Note: The password is case-sensitive and must include each of the following: Minimum of eight characters At least one uppercase alphabetic character: A through Z At least one number: 0 to 9 One of the following special characters:
~ ! @ # $ % ^ * ( ) – _ = + [ ] { } | ; : , . / ? 4. Enter your password again in the Re-enter New Password field. 5. Click SHOW to confirm that both passwords match.
Please note that this password is required to log in to the Web Manager. Write it down and place it in a secure place for future reference and availability, if needed. 6. Enter the CAPTCHA code in the CAPTCHA entry box and then click SAVE SETTINGS . The Home Network Wizard ­ Step 2 screen displays.

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7. In the Setting Selection field, click Single SSID or Per Band based on your requirement.
8. You may choose to retain the current default Wi-Fi network name or enter a new name in the Wi-Fi Network Name field.
The Wi-Fi network name can consist of any combination of up to 32 alphanumeric characters.
9. Select one of the following Wi-Fi network security options for your G54 Wi-Fi home network from the Encryption Method drop-down list:
Open (risky): Network security is not set, and your Wi-Fi network is not secure. This network security option allows unauthorized access to your Wi-Fi network without a Wi-Fi Security Key (network password).
WPA2-PSK (AES): Wi-Fi Protected Access version 2 with Pre-Shared Key.
WPAWPA2-PSK (TKIP/AES) (Recommended): Wi-Fi Protected Access version 2 with Pre-Shared Key (most compatible).
WPA3 Personal (AES): Wi-Fi Protected Access version 3 with Pre-Shared Key.
WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combination Wi-Fi Protected Access version 2 and Wi-Fi Protected Access version 3 and provides additional network security.
10.Keep or change the current default Wi-Fi network password in the Network Password field.
11.Click NEXT to continue.

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12.Select Automatic or Manual to set up your time zone. Select Automatic to allow the network to automatically set your time zone. Select Manual to choose your time zone from the Time Zone drop-down list.
13.Click FINISH amd the Web Manager Login screen appears.

14.Type your new custom password in the Password field and then click LOGIN to access your G54 Web Manager.
Starting your G54 Web Manager
When you start your G54 Web Manager, you should be able to see the summary page of your network and connected devices. To start your G54 Web Manager:

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1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer or laptop connected to your G54.
2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to log into your G54 Web Manager Login screen.

3. Type admin (case-sensitive) in the Username field. 4. Type your new custom password in the Password field. 5. Click LOGIN to open the Web Manager page.
The Product Registration screen appears.
The Product Registration screen 6. Click Register, Ask me later, or Stop asking to proceed.
Your G54 Summary page appears.

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7. To disable Wi-Fi network, click Enable under the Bridge Mode field.
CAUTION: If you enable Bridge mode then you shall not be able to access the WEB GUI portal. To disable the bridge mode and allowing access to WEB GUI portal, you need to factory reset your G54. For more information on how to reset your G54, see Rebooting your G54 using the Reset button (page 66) 8. To split the SSID and broadcast for each network (2.4GHz, 5GHz, and 6GHz) individually, click Enable under the Split Mode field.
Web Manager menu links
The G54 Web Manager main menu links and its related sub menu options are displayed along the left side of your G54 Web Manager screen. Click the main menu link to expand the list of sub menu options.

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The Web Manager menu links

Table 4: G54 Web Manager menu links

Menu link Gateway Summary Connection Firewall Software Hardware Time Device Connected Devices Parental Control

Function
Displays a summary of your network connections and a list of the connected devices on your home network.
Displays the Wi-Fi status for your home network and network-connected devices.
Displays the network connection and status information for the G54 network, Local IP network, and your private Wi-Fi network.
Configures the G54 firewall settings to protect your home network from possible attacks from hackers or viruses.
Displays information related to the G54 software version.
Displays status information for the G54 hardware, such as the battery status, Ethernet connection(s), and Wi-Fi connections.
Allows you to set the time on your G54 based on your selected time zone.
Allows you to view details about the flash operations.
Provides general information for the connected devices on your home network.
Allows you to manage and limit the usage activity for specific users and client devices connected to your home network.

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Menu link Advanced
Troubleshooting

Function
Allows you to set up Port Forwarding, Port Triggering, Remote Management for troubleshooting or maintenance purposes, the DMZ Host, and manage the UPnP network on your home network.
Provides several options to help you resolve certain problems that may occur with your G54.

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Chapter 6

Configuring your Wi-Fi network

You have the option to either use the default network settings which are unique to your G54 for security purposes or you can configure different network settings. It also supports a secure method for setting up multiple Wi- Fi networks.
Setting up your Wi-Fi network
1. Open a web browser and log on to open your G54 Web Manager screen. For information about starting your G54 Web Manager, see Starting your G54 Web Manager (page 29).
2. Click the menu links Gateway > Connection > Wi-Fi > Networks. The Gateway Connection Wi-Fi screen appears.

3. To set up the Network Security mode on your primary Home Wi-Fi network, on the Primary Home Wi-Fi Network tab, click EDIT respective to the Frequency Band.
The Wi-Fi Networks Edit screen appears.

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4. You can choose to retain the default network name SSID (Service Set Identifier) for your Wi-Fi home network. If you prefer to choose a new network name then in the Network Name (SSID) field, enter a new network name of your choice.
Note: The Wi-Fi network name cannot be the same name as any other SSID on your home network. You can use any combination of lowercase and uppercase letters, numbers, and/or special characters (symbols) up to a maximum of 32 characters. 5. Select one of the following Wi-Fi network security options for your G54 from the Security Mode drop-down list: WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combination Wi-Fi Protected Access version 2 and Wi-Fi Protected Access version 3 and provides additional network security. None (not secure and not recommended): This network security option does not provide any level of network security for your Wi-Fi network. It allows outside users to connect to your Wi-Fi network without having to use a Wi-Fi Security Key (network password). WPA3 Personal (SAE): Wi-Fi Protected Access version 3 with Pre-Shared Key. WPA2-PSK (AES) security mode: It is an advanced encryption mechanism which safeguard network access and data transfer. 6. Enter your Wi- Fi network password in the Network Password field.
Note: Keep in mind that network passwords are case-sensitive. You can use any combination of uppercase and lowercase letters, special characters, and numbers. Spaces are not acceptable.

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Chapter 6: Configuring your Wi-Fi network
7. Select the Show Network Password checkbox to view and confirm your network password.
8. If you prefer to display your SSID as an available Wi-Fi network to other users, select the Broadcast Network Name (SSID) Enabled checkbox.
9. To enable multi-media functionality, select the Enable WMM checkbox. Enabling WMM can help control latency and jitter when transmitting multi-media content over a Wi-Fi connection. This quality of service mechanism uses four access categories: Voice Video Best effort Background WMM ensures that applications with low tolerance for latency and jitter are treated with higher priority than less sensitive data applications. WMM sets different wait times for the above four categories to provide priority network access for applications that are less tolerant of packet delays.
10.Enter the CAPTCHA code located in the Type CAPTCHA Here entry box. 11.Click SAVE to save the settings. 12.To set up the Network Security mode on your Guest Wi-Fi network, on the Guest Wi-Fi
Network tab, click EDIT and then perform steps 4 through 11. 13.If you do not want your devices connected to this network to communicate with each
other, then select the AP Isolation checkbox. 14.Under the Network Options tab, you can choose to enable or disable the Network
Priorities checkbox and the Band Steering checkbox. 15.Click SAVE NETWORK SETTINGS.
Changing the Wi-Fi Radio configuration settings
You can manage your Wi-Fi connection settings such mode selection, channel selection, dynamic channel selection, and setting the DCS scan interval. To change the Wi-Fi Radio configuration settings for 2.4GHz, 5GHz and 6GHz 1. Open a web browser and log on to open your G54 Web Manager page.
For more information, see Starting your G54 Web Manager (page 29). 2. From any of the G54 Web Manager screen, click the Gateway menu link and then click
the Connection submenu options link. 3. Click Wi-Fi > 2.5GHz Radio on the left pane.

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Wi-Fi Network 2.4GHz Radio Connection screen 4. To turn on the 2.4GHz WiFi frequency range for your Wi-Fi home network, click the
2.4GHz Radio submenu on the left pane and then click the Enable button. 5. To specify the Wi-Fi standards that your G54 should use to communicate with your client
devices, choose from the Mode drop-down list. 6. Select the Tx (Transmit) Power level of the Wi-Fi radio from the Tx Power drop-down list. 7. Select a channel number (Auto, 1 through 11) from the Channel drop-down list to
determine how the channel in your Wi-Fi network is selected.
Note: In Automatic mode, which is the default selection, your G54 shall select the channel with the least amount of Wi-Fi interference. But in Manual mode, you can specify the channel to be used.
Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if it is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple channels that overlap and thus degrade Wi-Fi network performance. Channels 1, 6, and 11 are used for better network performance and stability because they do not overlap. 8. Set the channel bandwidth for your G54 modem from the Channel Bandwidth box. 9. Click Enable under the Dynamic Channel Selection option if you want your G54 modem to periodically scan other Wi-Fi channels and switch to a channel with least amount of interference.
Note: During scanning of the Wi-Fi channels, your Wi-Fi clients may get temporarily disconnected. This option is available if you have set Channel selection to Automatic.

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10.To determine the time period between Dynamic Channel Selection scans, set the DCS scan interval from the DCS Scan Interval drop-down list.
11.Click SAVE SETTINGS. 12.You can change the Wi-Fi connection settings for 5GHz Radio, 5GHz High Radio, and 6GHz
Radio as well. 5GHz Radio: and then perform To change the 5GHz Radio Configuration settings: a. Click Wi-Fi > 5GHz Radio on the left pane of the Wi-Fi Connection screen. b. Perform previous steps 5 through 11. c. To enable 5GHz supported devices on DFS channels, select Enable under the DFS
option. During this time your system shall scan for DFS channels and disconnects your 5GHz clients that do not support DFS functionality. These clients shall reconnect to your Wi-Fi network using 2.4GHz. d. Click SAVE SETTINGS. To change the 5GHz High Radio Configuration settings: a. Click Wi-Fi

5GHz High Radio on the left pane of the Wi-Fi Connection screen. b. Perform previous steps 5 through 11. c. To enable 5GHz High supported devices on DFS channels, select Enable under the DFS option. During this time your system shall scan for DFS channels and disconnects your 5GHz clients that do not support DFS functionality. These clients shall reconnect to your Wi-Fi network ranging between 2.4GHz to 160GHz. d. MU-MIMO: Enable or disable e. Click SAVE SETTINGS. To change the 6GHz Radio Configuration settings: a. Click Wi-Fi > 6GHz Radio on the left pane of the Wi-Fi Connection screen. b. Perform previous steps 5 through 11. c. MU-MIMO: You can choose to enable or disable the MU-MIMO option. d. PSC: You can choose to enable or disable the PSC option. e. Click SAVE SETTINGS.
Changing MAC filtering settings
You can control the Wi-Fi access to your G54 using the MAC filtering settings. These settings are specific to each Network name (SSID). To change the MAC filtering mode: 1. Open a web browser and log on to open the G54 Web Manager.
For more information, see Starting your G54 Web Manager (page 29). 2. Click the Gateway menu link and then click the Connection submenu options link. 3. Click Wi-Fi > MAC Filtering to open the MAC Filtering settings screen.

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MAC Filtering settings screen 4. Select the SSID to which you prefer to apply the MAC filtering mode. 5. From the MAC Filtering Mode drop-down list, select one of the following:
Allow-All: No Mac filtering rules are applied. All wireless clients can connect to your G54.
Allow: On the devices in the “Wi-Fi Control list” are allowed to connect to your G54. Deny: Wireless devices in the “Wi-Fi Control list” are not allowed to connect to your
G54. Under the Wi-Fi Control List, you can view all the wireless devices (by Network name and MAC address) that are added manually or auto-learned. Under the Auto-Learned Wi-Fi Devices tab, it displays all the wireless devices that are auto-learned by your G54. 6. Under the Manually-Added Wi-Fi Devices tab, type a unique name and MAC address for the wireless device that you want to manually add and then click ADD. 7. Click SAVE.
Setting up WPS on your G54 Wi-Fi network
You can set up the Wi-Fi Protected Setup (WPS) PIN option on your G54 to connect WPSenabled devices on your Wi-Fi home network. 1. Open a web browser and log on to open the G54 Web Manager.
For more information, see Starting your G54 Web Manager (page 29). 2. Click the Gateway menu link and then click the Connection submenu options link. 3. Click Wi-Fi > WPS to open the Gateway Connection WiFi screen.

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4. Do one of the following: Click the Wi-Fi Protected Setup (WPS) Enable button to turn ON WPS Wi-Fi networking on your home network using the provided AP PIN number. Click the Wi-Fi Protected Setup (WPS) Disable button to turn OFF WPS Wi-Fi networking on your home network.
5. Do one of the following: Click the WPS Pin Method Enable button to turn ON WPS Wi-Fi networking. Click the WPS Pin Method Disable button to turn OFF WPS Pin connections.
6. To proceed with the PIN method, click the PIN Method option and then Enter the WPS Pin number listed in the AP PIN field when you are prompted on your WPS device screen.
7. Click PAIR to connect your WPS-enabled device. 8. Repeat steps 6 through 8 for each additional WPS-enabled device that you want to
connect to your Wi-Fi home network. 9. To proceed with the Push button option, click the Push Button (recommended) option to
connect your wireless client to your network. 10.Click PAIR to connect your WPS-enabled device.

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Chapter 7

Protecting and monitoring your Wi-Fi network

After you have successfully connected your G54 and your Wi-Fi devices, you should configure your G54 to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi devices that are within range of your Wi-Fi network. Although you have configured the network security for your G54, you can use your G54 Web Manager to set the level of security and network access that you want to allow on your Wi-Fi network.
Setting up firewall protection
You can set up firewall filters and firewall alert notifications to protect your computer(s) and other connected network devices on your Wi-Fi home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access to protect the network devices on your home network from hackers, viruses, and other attacks from the Internet. To set the firewall protection level on your Wi-Fi network: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click the Firewall submenu link and then click IPv4 security (page 41) or IPv6 security
(page 43) to display the Gateway Firewall Security Level screens. 3. Select the security level that you want to set for your G54 firewall. 4. Click SAVE SETTINGS.
IPv4 security

Firewall IPv4 available security levels screen

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Chapter 7: Protecting and monitoring your Wi-Fi network High: Safest configuration, maximum security level
Firewall IPv4 high security level screen Medium: Safer configuration, medium security level

Firewall IPv4 medium security level screen Low: Common security, low security level, higher risk

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Firewall IPv4 low security level screen
IPv6 security

Firewall IPv6 available security levels screen
Setting up Parental Control
You can set up the following parental controls to manage and limit the usage and activity for specific users and client devices on your home network: Allow or block access to specific Internet sites. Allow or block access to specific MAC addresses. Allow or block access based on specific keywords. Set time limitations for computer usage or Internet access.
Note: Any Parental Control filters that do not include assigned ports, will apply to all ports. This also applies to MAC addresses. You can also link each user or client device on your home network to specific rules for login, time- access, and content filtering. To set up Parental Control on your home network: 1. From the Web Manager screen, click the Parental Control menu link. 2. Click Managed Sites from the Parental Control submenu options list to display the Parental Control Managed Sites screen.

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Chapter 7: Protecting and monitoring your Wi-Fi network 3. Click the Managed Sites Enable button to turn ON website and keyword blocking. The
Parental Control Managed Sites screen appears.
4. Click +ADD button in the Blocked Sites section. The Add Site to be Blocked screen appears.

5. To fully block a website, enter the website address in the URL field and then click Yes in the Always Block? field.
6. Click SAVE. 7. Repeat steps 5 and 6 for each website that you want to block.
8. To block a website for specific days and times, enter the website address in the URL field and then click No in the Always Block? field.
9. Select the Start from and End on times of the day in the Set Block Time section. 10.Select the days of the week in the Set Blocked Days section.
11.Click SAVE. 12.To manage access by multiple devices in a group on your network, click Manage Groups
from the submenu and then click Enable. 13.To manage from Groups, under Managed Groups tab, you can choose to add groups.

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a. Click +ADD GROUP. The Manually Add GROUP page appears.
b. Enter the group name in the Group Name field. c. Enter the number of devices in the Total Device field that you want to group. d. Select Yes or No under Block All option to block all the devices connected to this
network. e. Click SAVE to save the changes. 14.If you want to block sites, then under Blocked Sites tab, click +ADD and specify the following details: such as Group name, URL that you prefer to block. Group: Select the group under which you want to block the sites. URL: Specify the URL that you want to block. Date: Select the checkbox specific to the days on which you want the site to be
blocked. Time: Specify the time during which the site has to be blocked. Enable: Select Enable to block the site. 15.If you want to block keywords, then under Blocked Keywords tab, click +ADD and specify the following details: such as Group name, Keyword that you prefer to block. Group: Select the group under which you want to block the sites. Keyword: Specify the keyword that you want to block. Date: Select the checkbox specific to the days on which you want the site to be
blocked. Time: Specify the time during which the site has to be blocked. Enable: Select Enable to block the keywords. 16.If you want to restrict by time, then under Restricted Times tab, click +ADD and specify the following details: such as Group name and time. Group: Select the group under which you want to block the sites. Date: Select the checkbox specific to the days on which you want the site to be
blocked. Time: Specify the time during which the site has to be blocked. Enable: Select Enable to block the keywords. 17.Click +ADD button in the Blocked Services section to add a service to be blocked. The Add Blocked Service screen appears.

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18.Type the service that you want to block in the User Defined Service field.
19.Select UDP, TCP, or TCP/UDP for the port filter type from the Protocol drop-down list.
20.Enter the range of port numbers for the port filter range in the Start Port and End Port fields.
21.To fully block a service, click Yes, in the Always Block? field.
22.To block a service for specific days and times, click No, in the Always Block? field and then specify the time and days in the Set Block Time and Set Block Days fields.
23.Click SAVE to save the changes.
24.To manage access to specific devices on your network, click Manage Devices from the submenu. The Managed Devices screen appears.

25.To manage devices, click Enable.
26.If you do not want to restrict your devices, click Allow All and then click +ADD BLOCKED DEVICE to add only the device you want to restrict.
27.If you want to restrict your devices, click Block All and then click +ADD ALLOWED DEVICE to add only the device you do not want to restrict.

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28.To manually block a device, type the Device name and the MAC address fields.
29.To fully block a device, click Yes, in the Always Block? field.
30.To block a device for specific days and times, click No, in the Always Block? field and then specify the time and days in the Set Block Time and Set Block Days fields.
31.Click SAVE to save the changes.
32.To generate, download and print reports based on your parental controls, click Reports from the sub menu. The Reports screen appears.

33.Select the report type from the Report Types drop-down list and the time frame from the Time Frame drop-down list.
34.Click GENERATE REPORTS.

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Setting up Port Forwarding
Your G54 firewall may be set up to block all device or application connections from the Internet to the devices on your Wi-Fi home network. Port Forwarding allows you to open specific ports or IP addresses on the Internet behind the firewall on your home or small business network. It also allows for remote access to your wireless computer or other client devices. The inbound traffic from the Internet, such as specific websites or online gaming applications, is forwarded to the designated open ports that you set up.
Note: ARRIS recommends that you manually configure the TCP/IP settings listed below on the client device you are setting up for remote access. Otherwise, remote access to your client device will not be available on the Internet. IP address Subnet mask Default gateway DNS address (at least one) To set up Port Forwarding: 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click Port Forwarding from the Advanced submenu options list to display the Port Forwarding Configuration screen.

Advanced Port Forwarding screen 3. Click the Port Forwarding Enable button. 4. Click the +ADD SERVICE button to open the Add Port Forward screen.

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Add Port Forward screen 5. Select FTP, AIM, HTTP, PPTP, HTTPs, Telnet, SSH, or Other for the Internet data transfer
protocol from the Common Service drop-down list.
Note: When Other is selected, the Service Name field will display. Enter a name for the service type you will be using. 6. Select TCP/UDP, TCP, or UDP for the Internet data transmission protocol from the Service Type drop-down list. 7. Do one of the following: Enter the IP address of your local computer that you are setting up for port forwarding in the Server IPv4 Address field. Enter the IP address for your local computer that you are setting up for port forwarding in the Server IPv6 Address field. 8. Enter the starting port number of the website or online application in the Start Port field. 9. Enter the ending port number of the website or online application in the End Port field. 10.Click CONNECTED DEVICE button to display the list of connected devices on your Wi-Fi home network.

Connected Devices screen 11.Select the Add selection box for the device or website you want to connect to. 12.Click Add to exit. 13.Click SAVE.

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Setting up Port Triggers
You can use Port Triggers to set up your G54 to monitor outgoing traffic on specific ports on your home network. Port Triggering can be useful for some applications such as video conferencing, online chatting, and online gaming that may require specific port numbers with bi-directional traffic to function properly.
Note: If your G54 firewall is enabled and custom port triggers are set up, then you must configure the firewall to allow traffic through those custom ports. For more information see Setting up firewall protection (page 41). To configure Port Triggers: 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click Port Triggering from the Advanced submenu options list to display the Port Triggering Configuration screen.

Advanced Port Triggering screen 3. Click the Port Triggering Enable button.

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Advanced Add Port Trigger screen 4. Click the +ADD PORT TRIGGER button to open the Add Port Trigger screen. 5. Enter a name or description for the Port Trigger in the Service Name field. 6. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list. 7. Enter the starting port number in the Trigger Port From field. 8. Enter the ending port number in the Trigger Port To field. 9. Enter the starting port number in the Target Port From field. 10.Enter the ending port number in the Target Port To field. 11.Click ADD to create the port trigger. 12.Repeat steps 4 through 11 to create additional port triggers.

Advanced Add Port Trigger screen
Setting up the DMZ host
Warning: The gaming DMZ host is not protected by the G54 firewall. It is exposed to the Internet which makes it vulnerable to attacks or hacking from any client device

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(e.g., computer or laptop) on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one client device on your home network to be the DMZ Host. That client device will operate outside of the G54 firewall and allow remote access from the Internet to your client device, gaming device, or other IP-enabled device. The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network. To create the DMZ host: 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click DMZ to display the Advanced DMZ screen.

3. Click the DMZ Enable button to set up the DMZ Host on your home network. 4. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or
gaming device that you are setting up as the DMZ host 5. Click SAVE when you are finished.
Note: To disable the DMZ Host, click the DMZ Disable button and then click SAVE.
Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.
Setting up the ALG
Application Layer Gateway (ALG) allows your router to recognize and treats certain network protocols.
Note: Please change these settings if recommended by your service provider.
To set up the ALG:

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1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click ALG to display the ALG screen.

3. Click the required check boxes and then click SAVE SETTINGS.
Restoring the default configuration settings using your G54 Web Manager
Warning: This action will delete your current G54 configuration settings and allow you to restore the default (original) G54 configuration. Note: After the configuration settings are restored, the G54 automatically reboots and you will have to log in using the default username (admin) and your current admin password. To open the Restart/Restore Gateway screen: 1. From the Web Manager screen, click the Troubleshooting menu link. 2. Click Restart/Restore from the Troubleshooting submenu links to display the Troubleshooting Restart/Restore Gateway screen.

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Restore settings screen 3. Click RESTORE Wi-Fi SETTINGS to reset your G54 Wi- Fi settings.
Restore settings screen 4. Click OK to restore the Wi-Fi factory defaults.
The Operation in Progress for restarting the Wi-Fi radios message displays.
Exchanging the routing information
The RIP protocol is used to exchange the routing information between the gateway and the headend. To enable routing information: 1. From the Web Manager screen, click the Advanced menu link. 2. Click Routing to display the Routing screen.

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3. Click Enable button to set up the routing information. 4. Specify the details for the RIP (Routing Information Protocol) and Routed Subnet
Configuration. 5. Click SAVE to save the changes.
Setting up Dynamic DNS client
You can configure your Gateway’s router functionality as a Dynamic DNS client. To create as DNS client: 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click Dynamic DNS to display the Dynamic DNS client screen.

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3. Click the Enable button to configure your Gateway’s router functionality as DNS client. 4. Click +ADD DDNS to configure new DDNS. 5. Click SAVE to save the changes.
Note: To disable configuring the DNS client, click the Disable button and then click SAVE.
Managing the UPnP network
The UPnP enabled gateway discovers all UPnP devices such as printers and computers. Using UPnP, the ports are automatically open for appropriate services and applications. 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click Device Discovery to manage UPnP screen.

3. Click the Enable button for the managing UPnP.

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4. Enter the time in the Advertisement Period field to allow your gateway to advertise the UPnP information.
5. Enter the number of steps each UPnP advertisement is allowed to propagate before disappearing in the Time To Live field.
6. Click the Enable button to allow devices such as printers and computers to connect to a network automatically.
7. Click SAVE.
Setting up MAC bridging
Using MAC bridging mechanism, you can allow devices on your LAN network to directly connect to the WAN network. The bridged device will get the IP address from your Internet provider and does not have access to your local network. To set up the MAC bridging: 1. From the G54 Web Manager screen, click the Advanced menu link. 2. Click MAC Bridging to display the MAC Bridging screen.

3. Enter the MAC addresses of the device or the MAC range that you want to allow to connect to the WAN.
Changing your login password
When logging in to the G54 Web Manager for the first time, you will be prompted to enter a new password. However, you can also change your login password again if you want to based on your requirement. 1. Open a web browser and log on to open the G54 Web Manager.

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For more information, see Starting your G54 Web Manager (page 29). 2. Click the Gateway menu link and then click the User Account submenu option. 3. Click Account Management and the Account Management page appears.

4. Enter the current admin password in the Current Password field. 5. Enter your new admin password in the New Password field.
Note: Remember passwords are case-sensitive and that you can use any combination of the following letters, numbers, and special characters: Letters: A through Z (uppercase and lowercase) Numbers: 0 to 9 Special characters: ! @ # $ % & * 6. Enter your new admin password in the Re-enter New Password field. 7. Select the Show Typed Password checkbox to view the new passwords and confirm that both passwords match. 8. Enter the CAPTCHA code located in the Type CAPTCHA Here entry box. 9. Click SAVE to update your admin password. 10.Find a secure place to write down and keep your new password for future reference.

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You can also use the Web Manager to view and monitor the network configuration settings and operational status of your G54.
Viewing the G54 system hardware information
The Gateway Hardware screen displays system hardware information for your G54. This information may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance. To open the G54 Hardware information screen: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Hardware from the Gateway submenu links and then click System Hardware from
the Hardware submenu options. The Gateway System Hardware screen appears.

Viewing the G54 software version
The Gateway Software Version screen displays device software related information for your G54. This information may be helpful if you have to contact ARRIS or Comcast for technical support.

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Chapter 8: Managing your Wi-Fi cable modem and connected networks To open the Software screen of your G54: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Software from the Gateway submenu links.
The Gateway Software screen appears.
Viewing the wireless information
You can view your G54 wireless components. To view the wireless information screen: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Hardware from the Gateway submenu links and then click Wireless from the
Hardware submenu options to display your wireless information screen.

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Viewing and downloading the device firmware details
The Gateway Hardware screen displays system hardware information for your G54. This information may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance. To open the G54 Hardware information screen: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Device from the Gateway submenu links and then click Firmware Upgrade from the
Hardware submenu options. The Device Firmware Upgrade screen appears.

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3. Under Download backup tab, click Generate archive to download a set of current configuration files.
4. Under Restore backup tab, click Upload archive to restore the configuration files. You can upload the previously generated backup archive configuration files.
Managing the front panel LED behavior
You can manage the front panel LED behavior of your G54. To manage the front panel LED behavior: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Hardware from the Gateway submenu links and then click Front Panel from the
Hardware submenu options to display the Gateway Front Panel LED screen.

3. You can choose the following settings to manage your front panel LED behavior: Normal

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Off Except Alerts Off Always 4. Click SAVE LIGHTING MODE to save your changes.
Managing time servers
You can use this feature to provision accurate time on your G54. The time is retrieved from the servers listed in the order. If the first server is not accessible, then the next server shall be used. You can also choose your preferred timezone for accurate local time. To provision accurate time and to modify the time zone selection: 1. From the G54 Web Manager screen, click the Gateway menu link. 2. Click Hardware from the Gateway submenu links and then click Time from the Hardware
submenu options. The Time screen appears.

3. Under the Time Server tab, if you prefer to retrieve time from the servers, then click the Enable button under Enable Time Server.
4. Under the Time Zone tab, you can choose to select Automatic or Manual time zone selection and also specify the Time Format and Date Format.
5. Click SAVE TIME SETTINGS.

Managing Advanced service (Amazon)
You can use this feature to setup/install your device easily using Amazon Frustration Free Setup (AFFS) technique offered by Amazon.

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To enable this feature: 1. From the G54 Web Manager screen, click Advanced from the Gateway submenu links
and then click Services. The Amazon Services screen appears.

2. Under the Amazon Wi-Fi tab, click the Enable button allowing you to setup/install the device easily using the AFFS technique offered by Amazon.
Setting up an Ethernet port connection for your data input
If you have installed your G54 using an Ethernet port for your data input, perform the following to activate the Ethernet port. To open the Gateway hardware Ethernet screen: 1. From the G54 Web manager screen, click the Connection menu link to display the Status
and WAN submenu links. 2. Click the WAN submenu link to open the Gateway Connection WAN screen.

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3. Click EDIT on the WAN screen. 4. Click Interface CHANGE to select either DOCSIS (for a regular cable connection) or
Ethernet (for an input signal from a different modem device) with an Ethernet connection from the modem device to your G54 10G port.
From the G54 Web manager screen, click the Gateway menu link. 1. Click Software from the Gateway submenu links to display the Gateway Software screen. 2. Click Ethernet from the Hardware submenu links.
The Gateway Hardware Ethernet screen appears.

3. Click the Enable button in the LAN Ethernet Port 4 box.

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Rebooting your G54
Choose one of the following options to reboot (or restart) your G54: Using the Reboot/restore option available on your G54 Web Manager screen: Rebooting
your G54 using the Web Manager (page 66) OR Using the Reset button on the rear panel of your G54: Rebooting your G54 using the Reset button (page 66)
Rebooting your G54 using the Web Manager
To reboot (or restart) your G54 modem using the Web Manager: 1. From any of the G54 Web Manager screen, click the Troubleshooting menu link. 2. Click Restart/Restore Gateway from the Troubleshooting submenu links.

3. Click RESTART GATEWAY located in the Reset / Restore Gateway table. The following Reset your Gateway message appears.

4. Click OK to reboot your G54 modem and then log back in.
Rebooting your G54 using the Reset button
To reboot (or restart) your G54 using the Reset button:

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1. Insert the end of a paper clip (or other small object with a narrow tip) into the indented Reset button opening on the rear panel of your G54.
2. Press and hold the small object in place for three to four seconds.
Warning: Do not press the Reset button for more than five seconds. If you do, your G54 modem shall reset automatically and your custom gateway configuration settings (e.g., admin password, network name (SSID) and password) shall be deleted and replaced with the factory default configuration. 3. Remove the paper clip or small object from the Reset button opening.
Restoring the default configuration settings using your G54 Web Manager
Warning: This action will delete your current G54 configuration settings and allow you to restore the default (original) G54 configuration. Note: After the configuration settings are restored, the G54 automatically reboots and you will have to log in using the default username (admin) and your current admin password. To open the Restart/Restore Gateway screen: 1. From the Web Manager screen, click the Troubleshooting menu link. 2. Click Restart/Restore from the Troubleshooting submenu links to display the Troubleshooting Restart/Restore Gateway screen.

Restore settings screen 3. Click RESTORE Wi-Fi SETTINGS to reset your G54 Wi- Fi settings.

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Restore settings screen 4. Click OK to restore the Wi-Fi factory defaults.
The Operation in Progress for restarting the Wi-Fi radios message displays.

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Troubleshooting tips

If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. You may have to reset your G54 configuration to its original factory settings if your G54 is not functioning properly.

Solutions
G54 problem Cannot Send or Receive Data
Cannot Access the Internet
Wi-Fi Devices Cannot Send or Receive Data

Possible solution
Check each end of the coaxial cable connection on the G54 and cable wall outlet. Use your hand to tighten each connector, if necessary.
Check the Ethernet cable (if connected) to make sure it is properly connected to your G54 and computer.
If you have cable television service, check your television to ensure your cable service is operating properly.
If none of the above solutions resolves the problem, visit the ARRIS Support website at https://arris.com/selfhelp for assistance.
Check that all cable and power connections on your G54 and computer are properly connected.
Check that the front panel LED is lit up solid.
Contact your service provider for assistance.
If the problem continues after checking the coaxial cable and Ethernet connections and your IP address, check the Wi-Fi Security Mode setting on the Gateway Wi-Fi Connection screen.
If you enabled Wi-Fi security and configured a passphrase on your G54, be sure each affected Wi-Fi client has the identical passphrase. If this does not solve the problem, check if the Wi-Fi client supports the selected Wi-Fi security method.

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Warranty Information

CommScope, Inc. (“ARRIS”)
Retail Purchasers
If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must visit the ARRIS Support website at https://arris.com/selfhelp. ARRIS’ sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements
If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this Product (including Software) may have been provided to your cable operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please contact your Service Provider if you experience problems with this Product.
General Information
The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST

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INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or errorfree.
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods.
Retail Purchasers Only
If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller, please visit the ARRIS Support website at https://arris.com/selfhelp, for warranty service.
Cable Operator or Service Provider Arrangements
If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service Provider for technical support.

References

• Spectrum.net
• cox.com/activate
• Product Patent
• ARRIS SURFboard
• ARRIS SURFboard
• SURFboard Community | Community
• CommScope | now meets next
• CommScope Trademarks

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