nvg443b User Guide: Install, Configure & Troubleshoot | ARRIS

The ARRIS NVG443B Voice Gateway User Guide provides detailed instructions on how to install, configure, and troubleshoot the ARRIS™ NVG44X ADSL/VDSL2+ Gateway. This guide is intended for residential use and provides essential information on proper positioning, power supply installation, and product ventilation. The guide also includes detailed information on LED status indicators for various port activities, powering and initial cabling, and accessing the web management interface. The Main page of the web management interface provides an overview of the connection and home network status, and from this screen, other detailed status and configuration screens can be accessed. The guide also includes instructions on how to set up DSL, add a wireless device to the gateway, and a declaration of conformance. The ARRIS NVG443B Voice Gateway User Guide is an essential resource for users who want to ensure their ARRIS™ NVG44X ADSL/VDSL2+ Gateway is installed, configured, and maintained correctly.

ARRIS NVG443B Voice Gateway

Introduction

Use this Quick Start Guide to install, configure, and perform basic troubleshooting for the ARRIS™ NVG44X ADSL/VDSL2+ Gateway. Power Supply Installation Connect the power supply cord to the power connection on the gateway. Plug the power supply into an appropriate electrical outlet. WARNING: The power supply must be connected to an outlet with a protective earth connection. Do not defeat the protective earth connection. Product Ventilation The gateway is intended for residential use. Position the gateway in a vertical position and where temperatures remain within a range of 32° – 104°F (0° – 40°C) and where heat from the unit itself is not trapped. There must be at least two inches (2”) of clearance on all sides except the bottom. Gateway Positioning, Status Indicator Lights and Port Configuration

is booting. Solid Red = Boot failure. Flashing Red = Detecting Factory Reset (press and hold the recessed Reset Switch for 1 second to reboot the device and for 10 or more seconds to trigger the factory reset).
  Internet| Solid Blue = Broadband Internet connection is active. Solid Red = No IP address or authentication failed. Off = No active Broadband connection.
Broadband| Solid Green = WAN connection is active. Solid Red = No Broadband WAN signal on the line.
    Wi-Fi| Solid Green = Wireless enabled (either radio). Flashing Yellow = WiFi Protected Setup (WPS) is active for 5GHz user pairing which can be changed to 2.4GHz. Flashing Red = WPS timeout or conflict. Solid Red = Wireless network failure. Off = Wireless disabled (both radios).
  LAN/WAN Ethernet LEDs on rear panel RJ45 ports| Solid Green = Port is active. Flashing Green = Traffic passing on the line. Off = Port not active.
    Phone Line| Solid Green = All VoIP voice lines are registered and active. Flashing Green = A voice line is ringing or off-hook. Solid Yellow = Both lines of a two line system are provisionedwith one unregistered. Solid Red = All provisioned VoIP voice lines are provisioned but but not SIP registered. Off = VoIP is not provisioned, or the gateway power is off.

  Proper positioning of the gateway is essential for proper cooling. Colored LEDs on the gateway indicate the status of various port activity

Powering and Initial Cabling

Press the power button on the back of the gateway. The Power indicator will light GREEN to indicate that the gateway is powered correctly. Under normal operation, while the gateway is powering up, the LED status is as follows:

• Internet will light solid BLUE to indicate internet connection is active, solid Red when there is no IP address, and off when there is no Broadband connection.
• Broadband, Ethernet, Wireless, and Phone indicators will be off.
• Ethernet and Wireless indicators will light GREEN to indicate that the Ethernet connection and wireless service are active.
• The broadband indicator will initially flash GREEN, and upon service connectivity, it will light GREEN.
• The phone indicator will light GREEN after the Broadband indicator lights GREEN to indicate that digital phone service is active.

NOTE: On initial setup, it may take up to 15 minutes to achieve service connectivity. xDSL: Use the following procedure to connect the gateway to an xDSL line.

1. Connect the supplied DSL data cable to the DSL Broadband port on the back of the gateway.
2. Connect the data cable from the xDSL port of the gateway to the DSL service wall jack.

NOTE: Some installations require a line filter. Follow the service provider instructions for installing a line filter. ONT Broadband: Use the following procedure to connect the gateway to Optical Network Termination (ONT) Ethernet.

1. Connect an Ethernet cable to the ONT Broadband port on the back of the gateway.
2. Connect the other end of the Ethernet cable to the incoming ONT connection.

Digital Phone Service: Use the following procedure to connect the gateway to a digital phone line.

1. Connect an RJ11 terminated phone cable to the Phone port on the back of the gateway.
2. Connect the phone cable to a phone or fax machine.

NOTE: Use an RJ-14 to RJ-11 splitter to connect two phone lines. Ethernet: Use the following procedure to make an Ethernet connection on the gateway.

1. Connect the supplied RJ45 terminated Ethernet cable to one of the Ethernet ports on the back of the gateway.
2. Connect the Ethernet cable to the Ethernet port on a local computer.

Access the Web Management Interface

1. Open a web browser, such as Firefox, Chrome, or Microsoft Internet Explorer, from the computer connected to the gateway.
2. Type the following address in the address bar of the browser to open the Access Code Required Screen: http://192.168.254.254

Access the Web Management Configuration Pages NOTE: When applicable, select the appropriate language button in the lower right corner of the Access Code Required Screen to continue in the selected language. To access the Web Management configuration pages:

1. Provide the Device Access Code, a unique code printed on a label on the base of the gateway.
2. Select Continue.

Main Page

The Main page provides an overview of the connection and home network status. From this screen, other detailed status and configuration screens can be accessed including the following:

• Main — network status/configuration
• Wireless — network status/configuration, including security settings
• Network — status of all devices in the LAN Host Discovery table
• Firewall — status/configuration
• Advanced — advanced settings and configuration, including the Reboot (Factory Reset) options
• Status — system status/configuration

Set Up DSL

To set up DSL select the Broadband Settings link under the Advanced tab. The Broadband Settings page provides the functions needed to set up the broadband DSL connection. Customizing the broadband configuration of the gateway depends on the connection type being used by the service provider. Add a Wireless Device to the Gateway On the wireless device, use the Wireless setup option to find the available wireless network names. The Wi-Fi Network Name for the gateway is printed on the bottom label along with the Wi-Fi Password. NOTE: Optionally, WiFi Protected Setup (WPS) can be used to allow wireless devices with WPS support to join by pressing the WPS button on the front panel and following the wireless device instructions provided. In the Wireless tab, the WPS section provides access to enable or disable the WPS, and the Basic Settings selection can also be used to change the default wireless network name and password

Declaration of Conformance

WARNING: This is a Class B product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. United States : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the device.
• Increase the distance between the equipment being interfered with and the device.
• Connect the device to an outlet on a circuit different from the outlet to which the equipment being interfered with is connected.
• Consult the retailer or an experienced radio/TV technician for help.

United States: This device complies with 47 CFR Part 68 of the FCC Rules. Operation is subject to the following four conditions:

1. The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin phones.
2. If this device is malfunctioning, it may also be causing harm to the telephone network; this device should be disconnected until the source of the problem can be determined and until repair has been made. If this is not done, the telephone company may temporarily disconnect service.
3. The telephone company may make changes in its technical operations and procedures; if such changes affect the compatibility or use of this device, the telephone company is required to give adequate notice of the changes. You will be advised of your right to file a complaint with the FCC.
4. If the telephone company requests information on what equipment is connected to their lines, inform them of:
5. The telephone number to which this unit is connected.
6. The ringer equivalence number. [0.XB] (Indicated on the label)
7. The USOC jack required. [RJ11C]
8. The FCC Registration Number. [XXXUSA-XXXXX-XX-E] (Indicated on the label)

The Ringer Equivalence Number (REN) is used to determine how many devices can be connected to your telephone line. In most areas, the sum of the REN’s of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly FCC Caution : Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations within the 5.15 ~ 5.25 GHz band are restricted to indoor use only. Radiation Exposure Statement : This equipment complies with FCC radiation exposure limits as set forth for an uncontrolled environment. This equipment should be installed and operated maintaining a minimum distance of 27 cm between the device and your body. Service Requirements: In the event of equipment malfunction, if under warranty, we will exchange a product deemed defective. Under FCC rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty. Technical Support for Hardware Products:

• Customers inside North America : 888-944-4357 (888-944-HELP)
• Customers outside North America: 1-215-323-2345
• For Spanish language support: 1-215-323-2346

All ARRIS products are furnished under a license agreement included with the product. If you are unable to locate a copy of the license agreement, please contact ARRIS. IMPORTANT: This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between system components. Changes or modifications to this product not authorized by the manufacturer could void your authority to operate the equipment. Copyright ©ARRIS Enterprises, LLC, 2016. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third- party products described herein are subject to change without notice. EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS”, AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND. ARRIS GROUP, INC. (“ARRIS”) DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. ARRIS HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE. EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, ARRIS SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUBJECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE,EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. Part Number : 599526-001-00

SPECIFICATIONS

electrical outlet with protective earth connection
Product Ventilation| Position vertically, maintain temperature range of 32° – 104°F (0° – 40°C), provide at least 2 inches of clearance on all sides except bottom
LED Status Indicators| Power, Internet, Broadband, Wi-Fi, LAN/WAN Ethernet, Phone Line
Web Management Interface| Access at http://192.168.254.254 with unique Device Access Code printed on label on base of gateway
Main Page| Provides overview of connection and home network status, access to detailed status and configuration screens
DSL Setup| Access Broadband Settings under Advanced tab to customize configuration for service provider’s connection type
Add Wireless Device| Use Wireless setup option on device to find available network names, use Wi-Fi Network Name and Password printed on bottom label, optionally use WPS button on front panel
Declaration of Conformance| Class B product that may cause radio interference in domestic environment, complies with Part 15 of FCC Rules, may cause harmful interference to radio communications if not installed and used according to instructions

FAQS

What should I do if the power supply cord is not working?

If the power supply cord is not working, try plugging it into a different electrical outlet. If it still does not work, contact customer support for a replacement.

How do I properly position the gateway for proper cooling?

Position the gateway in a vertical position and where temperatures remain within a range of 32° – 104°F (0° – 40°C) and where heat from the unit itself is not trapped. There must be at least two inches (2”) of clearance on all sides except the bottom.

How do I know if my broadband internet connection is active?

The solid blue LED on the Internet port indicates that the broadband internet connection is active.

How long does it take to achieve service connectivity on initial setup?

On initial setup, it may take up to 15 minutes to achieve service connectivity.

How do I access the web management interface?

Open a web browser, such as Firefox, Chrome, or Microsoft Internet Explorer, from the computer connected to the gateway. Type the following address in the address bar of the browser to open the Access Code Required Screen: http://192.168.254.254

How do I set up DSL?

To set up DSL, select the Broadband Settings link under the Advanced tab. The Broadband Settings page provides the functions needed to set up the broadband DSL connection. Customizing the broadband configuration of the gateway depends on the connection type being used by the service provider.

How do I add a wireless device to the gateway?

On the wireless device, use the Wireless setup option to find the available wireless network names. The Wi-Fi Network Name for the gateway is printed on the bottom label along with the Wi-Fi Password.

What should I do if my device is causing radio interference?

If your device is causing radio interference, try increasing the physical distance between this product and other electrical devices. If the interference persists, consult the retailer or an experienced radio/TV technician for help.

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