ENHANCE MD5 DUO Mobile User Guide
- June 15, 2024
- ENHANCE
Table of Contents
ENHANCE MD5 DUO Mobile User Guide
installation instructions
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur
QUICK SETUP
Your System is “ACTIVE” and READY TO USE MD5 Mobile DUO
Includes 2 Mobile Devices, 2 neck pendants/ wrist buttons, and 2 cradle chargers.
Plug the power cord into an electrical outlet
The electrical outlet should NOT be controlled by a light switch
Place the Mobile device on the Cradle charger
The Mobile Device will turn on within a few seconds and the LED indicator
around the emergency button will illuminate. It normally takes 30-60 seconds
for the Mobile Device to register with the cellular network.
When the Mobile Device is setup correctly and connects to the cellular
network, it will announce “system ready”.
The LED indicator around the emergency button will illuminate red, indicating that the device still needs charging. When the device is fully charged, the LED indicator will change from red to green and will remain green until the device is removed from the charging cradle. It will take up to 3 hours for the device to be fully charged.
TESTING
Mobile On-the-Go System
press and hold the button on both devices
This is located on the side of the device and is labeled with the letter T The Mobile Device will instruct you to press the emergency button or pendant
Press the pendant -OR- press and hold the emergency button for 2 seconds
The Mobile Device will announce, “Test Call sent to Emergency Response Center”
If the test was successful…
The Mobile Device will announce, “Thank you for testing your device”
If the test was unsuccessful…
The Mobile Device will announce, “User auto-test failed, please contact Customer Support”
PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
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NOW INCLUDED with our most popular system plans, for the ultimate protection and discounts for yourself and your equipment! Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium Program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month additional
(if not included in your plan)
Fall Button™
Add the Fall Button for $11/month in addition to your plan.
Our unique Fall Button automatically detects a fall even if you can’t press
your button.*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof, for use in places like the shower or pool
*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver. Equipment may vary from images shown. Prices subject to change without notice.
Only $11/month!
(in addition to your plan)
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.
