ENHANCE MHP-06794A DUO Mobile Double System User Guide
- June 15, 2024
- ENHANCE
Table of Contents
ENHANCE MHP-06794A DUO Mobile Double System
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
Mobile Double System
Includes 2 mobile devices, 2 neck pendants/wrist buttons, 2 cradle chargers, and 2 mobile cases
Plug both power cords into electrical outlets
The electrical outlets should NOT be controlled by a light switch
Place both Mobile Devices on
The yellow light on the front of the Cradle Charger will illuminate.
The Mobile Device will turn on within 10 seconds and then it will take
approximately 60 seconds for the Mobile Device to register with the network.
The red battery light will illuminate, indicating that the device still needs
charging. When the device is fully charged, the red light will turn off. It
will take up to 3 hours for the device to be fully charged.
TESTING
Mobile Double System
Press and hold the test button on both devices
This is located on the side of the mobile device and is labeled with the
letter “T”. The mobile device will instruct you to Press the Emergency button
or pendant.
Press the emergency button or pendant
Both mobile devices will announce, “Test Call sent to Emergency Response Center”
Always have your Mobile Devices nearby when testing your system. A Mobile Device may go to a live operator. If the operator speaks to you, please advise them that you are testing your system. If you do not explain to the operator that you are okay and that you are testing, EMS may be contacted.
If the test was successful…
Both mobile devices will announce,“Thank you for testing your device”
If the test was unsuccessful…
Mobile devices will announce, “User auto-test failed, please contact Customer
Support”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
Enhance Your System
Enhance Your System with these Special Offers!
Connect Premium
Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month!
(in addition to your plan)
Fall Button
Add the Fall Button™ for $11/month in addition to your plan.
Our unique Fall Button automatically detects a fall even if you can’t press your button.
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof design for use in the shower
- Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver.
Only $11/month! (in addition to your plan)
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU
DON’T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER
Please do not call before reading the steps below.
Follow the steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID so as not to cause any delay in processing an alarm.
Please note, that there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.