LUMIFY WORK Agile Service Manager User Guide

: June 15, 2024
: Lumify Work

Table of Contents

LUMIFY WORK Agile Service Manager
Product Information
Product Usage Instructions
IT SERVICE MANAGEMENT AND DEVOPS
WHO IS THE COURSE FOR?
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

LUMIFY WORK Agile Service Manager

Specifications

Product Name: Agile Service Manager (CASM)
Inclusions: Exam voucher
Length: 2 days
Price (Incl. GST): $2,013

Product Information

The Agile Service Manager (CASM) is a two-day course that provides an introduction to Agile Service Management. It focuses on the application and integration of agile thinking into service management processes, design, and improvement. Agile thinking helps improve IT’s effectiveness, efficiency, and enables IT to deliver value in the face of changing requirements.
DevOps Institute (DOI) offers DevOps certifications and brings enterprise-level DevOps training and certification to the IT market. DevOps is a cultural and professional movement that emphasizes communication, collaboration, integration, and automation to enhance the flow of work between software developers and IT operations professionals.
Agile Service Management combines Agile and IT Service Management (ITSM) practices to support end-to-end Agile Service Management. By scaling to just enough process, it improves the flow of work and time to value. It helps IT meet customer requirements faster, improves collaboration between Development and Operations teams, and overcomes constraints in process workflows by taking an iterative approach to process engineering.

Product Usage Instructions

Course Inclusions

The Agile Service Management Guide (pre-class resource)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Exam voucher
Access to additional sources of information and communities

Exam Information
The course pricing includes an exam voucher to sit an online proctored exam through the DevOps Institute. The voucher is valid for 90 days. A sample exam paper will be discussed during class to assist with preparation.

Exam Format : Open book
Duration : 60 minutes
Number of Questions: 40 multiple-choice questions
Passing Score : Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager

What You’ll Learn
Participants in the Agile Service Manager (CASM) course will develop an understanding of

The principles and practices of Agile Service Management
The application of agile thinking in service management processes, design, and improvement
The benefits of cross-pollinating Agile and ITSM practices for end-to-end Agile Service Management

FAQ

Q: How long is the Agile Service Manager (CASM) course?
A: The course is 2 days long.
Q: What is the price of the Agile Service Manager (CASM) course?
A: The price of the course, including GST, is $2,013.
Q: Can you provide more information about DevOps Institute (DOI)?
A: DevOps Institute (DOI) offers DevOps certifications and brings enterprise-level DevOps training and certification to the IT market. It emphasizes communication, collaboration, integration, and automation to enhance the flow of work between software developers and IT operations professionals.
Q: How does Agile Service Management improve IT effectiveness?
A: Agile Service Management improves IT effectiveness by applying agile thinking to service management processes, design, and improvement. It helps IT deliver value in the face of changing requirements and enables IT to meet customer requirements faster.
Q: What is the passing score for the Agile Service Manager exam?
A: To pass and be designated as a Certified Agile Service Manager, you need to answer 26 out of 40 multiple-choice questions correctly (65%).

IT SERVICE MANAGEMENT AND DEVOPS

Agile Service Manager (CASM)

INCLUSIONS LENGTH PRICE (Incl. GST)
Exam voucher 2 days $201 3

DEVOPS INSTITUTE AT LUMIFY WORK
DevOps is the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. DevOps certifications are offered by the DevOps Institute (DOI), which brings enterprise level DevOps training and certification to the IT market.

WHY STUDY THIS COURSE

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced disruptive world. A Certified Agile Service Manager (CASM)® is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organisation as the basis of a DevOps culture.
T his two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes, design and improvement. Agile thinking improves IT ’s
effectiveness and efficiency, and enables IT to continue to deliver value in
the face of changing requirements.
IT Service Management (IT SM) focuses on ensuring IT services deliver value by understanding and optimising their end-to-end value streams. T his course cross-pollinates Agile and IT SM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.

Included with this course

T he Agile Service Management Guide (pre-class resource)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts Exam voucher
Access to additional sources of information and communities

Examination https://www.lumifywork.com/en-au/courses/agile-service-manager- casm/

My instructor was great being able to put scenarios into real world instances that related to my specific situation.

I was made to feel welcome from the moment I arrived and the ability to sit as a group outside the classroom to discuss our situations and our goals was extremely valuable.
I learnt a lot and felt it was important that my goals by attending this course were met.
Great job Lumify Work team.

AMANDA NICOL
IT SUPPORT SERVICES MANAGER – HEALT H WORLD LIMIT ED

This course pricing includes an exam voucher to sit an online proctored exam through the DevOps Institute. The voucher is valid for 90 days. A sample exam paper will be discussed during class to assist with preparation.

Open book
60 minutes
40 multiple-choice questions
Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager

WHAT YOU’LL LEARN
Participants will develop an understanding of:

What does it mean to “be agile”?
- T he Agile Manifesto, its core values, and principles
- Adapting Agile thinking and values into service management
- Agile concepts and practices including DevOps, IT IL®, SRE, Lean, and Scrum
- Scrum roles, artifacts, and events as it applies to processes
T he two aspects of Agile Service Management
- Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
- Agile Process Engineering – applying Agile practices to process engineering projects

Lumify Work
Customized Training
We can also deliver and customize this training course for larger groups saving your organization time, money and resources.
For more information, please contact us on 1 800 853 276.

COURSE SUBJECTS

Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement

WHO IS THE COURSE FOR?

Practice owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Anyone responsible for
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes Maximining the value of processes

We can also deliver and customize t his t raining course f or larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)

PREREQUISITES

Some familiarity with IT SM processes and Scrum is recommended
The s upply of this cours e by Lumify Work is governed by the booking terms and conditions . Pleas e read the terms and conditions carefully before enrolling in this cours e, as enrolment in the cours e is conditional on acceptance of thes e terms and conditions . https://www.lumifywork.com/en- au/courses/agile-service-manager-casm/

Call 1800 853 276 and speak to a Lumify Work Consultant today! training@lumifywork.com lumifywork.com
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