X2OMNI Omni Robot Vacuum Mop Ecovacs Website Instruction Manual

X2OMNI Omni Robot Vacuum Mop Ecovacs Website

For the Instruction Manual in further languages, visit: https://www.ecovacs.com.

Important Safety Instructions

• IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
• When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING: Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire or serious injury.

1. Do not allow to be used as a toy. Close attention is necessary when used by or near children.

2. Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.

3. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.

4. Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.

5. Do not handle plug or appliance with wet hands.

6. Non-rechargeable batteries are prohibited.

7. Do not use without dust bin and/or filters in place.

8. Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.

9. Do not use and store in extremely hot or cold environments (below -5°C /23°F or above 40°C/104°F). Please charge the robot in temperature above 0° C/32° F and below 40° C/104 OF.

10. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.

11. Do not operate the Appliance in a room where an infant or child is sleeping.

12. For INDOOR use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments. Do not use Appliance on wet surfaces or surfaces with standing water.

13. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.

14. Do not use to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.

15. Do not pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.

16. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.

17. Take care not to damage the power cord. Do not pull on or carry the Appliance or Docking Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance and Docking station over the power cord. Keep power cord away from hot surfaces. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

18. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.

19. Do not use with a damaged power cord or plug. Do not use the Appliance or Docking Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.

20. Turn OFF the power switch before cleaning or maintaining the Appliance. Turn off all controls before unplugging. Always turn off this appliance before connecting or disconnecting motorized nozzle.

21. Remove the Appliance from the Docking Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.

22. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.

23. Please dispose of used batteries according to local laws and regulations.

24. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.

25. When not using the Docking Station, unplug from outlet when not in use and before servicing.

26. The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS HOME SERVICE ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use.

27. Prevent unintentional starting. Ensure the switch is in the off position before connecting to battery pack, picking up or carrying the appliance.

28. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.

29. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.

30. Do not use a battery pack or appliance that is  damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

31. Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion. The temperature of 130°C can be replaced by the temperature of 265° F.

32. Follow all charging instructions and do
    not charge the battery pack or appliance outside of the temperature range specified
    in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

33. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

34. Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated in the instructions for use and care.

35. Place the cords from other appliances out of the area to be cleaned.

36. Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.

37. Do not allow children to sit on the vacuum.

38. Use only as described in this manual.
    Use only manufacturer’s recommended attachments.

39. Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.

40. Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.

41. The robot contains batteries that are only replaceable by skilled persons. To replace the robot’s battery, please contact Customer Service.

42. If the robot will not be used for a long time, fully charge the robot and power OFF for storage and unplug the Docking Station.

43. To Reduce The Risk Of Electric Shock – Do not use on wet surfaces. Do not expose to rain. Store indoors.

44. To Reduce The Risk Of Injury From Moving Parts – Unplug Before Servicing.

45. Risk Of Injury. Brush May Start Unexpectedly. Unplug Before Cleaning or Servicing.

46.  To reduce the risk of injury, user must read instruction manual.

47. To Reduce The Risk Of Electric Shock- Do not use outdoors or on wet surfaces.

48. Please make sure your power supply voltage matches the power voltage marked on the Docking Station.

49. Do not use the Docking Station if it is damaged.

50. The plug must be removed from the receptacle before cleaning or maintaining the Docking Station.

51. Connect to a properly grounded outlet only. See Grounding Instructions.

52. Power Switch : “l”=ON, “O”=OFF.

This Device Complies with DHHS Radiation Rules, 21 CFR Chapter 1, Subchapter J.

Federal Communications Commission (FCC) Interference Statement

• NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
• These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Caution: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF exposure warning

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
• This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
• MPE caution (for mobile device under Part 15.247 & 15.407 device)
• To satisfy FCC&ICRF exposure requirements, a separation distance of 20cm or more should be maintained between the antenna of this device and persons during device operation.
• To ensure compliance, operations at closer than this distance is not recommended.
• To disable Wi-Fi module on DEEBOT, power the robot ON. Place the robot on the OMNI Station making sure the Charging Contacts on DEEBOT and the Station Pins make a connection. And press and hold the AUTO Mode Button on the robot for 30 seconds.
• To enable Wi-Fi module on DEEBOT, power the robot OFF and then power ON. And unplug the Station and plug it again.
• Press and hold the  Button on the Station for 30 seconds to shut down Light Strip. If you want to turn on Light Strip, please short press the    Button.

SAVE THESE INSTRUCTIONS GROUNDING INSTRUCTIONS

• This appliance must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment ­grounding conductor and grounding plug. The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
• WARNING – Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
• This appliance is for use on a nominal 120-V circuit and has a grounding attachment plug that looks like the plug illustrated as the following photo. Make sure that the appliance is connected to an outlet having the same configuration as the plug. No adaptor should be used with this appliance.

For INDOOR household use ONLY. This device contains licence-exempt transmitters)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device. To satisfy FCC&ICRF exposure requirements, a separation distance of 20cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.

Device Update
Typically, some devices are updated bi-monthly, but not always so specific. Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.

PACKAGE CONTENTS

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

PRODUCT DIAGRAM

Robot

• Press the Reset Button, the YIKO Assistant will guide you to connect DEEBOT to your phone.
• Restore to factory settings : Long press the Reset Button for 5s.

Bottom View

Station(Front)

Note

• If the Light Strip is flashing red, please check the reason in ECOVACS HOME App.
• If DEEBOT fails to charge, please wipe Charging Contacts with a clean and dry cloth.

Station(Back)
Note: Please turn on the Rocker Switch before charging.

SENSORS

and surroundings through the time difference of reflection, it can map according to the objects around while DEEBOT is moving. Detection of 1 Om.
Microphone| Vibrating the diaphragm through air by human voice, it can realize Voice Recording and ask DEEBOT to complete the assigned work by Voice Control. Effective wake of 5m.
True Detect 3D Sensor| The sensor emits infrared rays and receives the light reflected from obstacles in front of it. With Infrared Ranging-measuring the distance between DEEBOT and surroundings through the time difference of reflection, it can identify and avoid the obstacles nearby. The measurement range is 0.Bm.
AIVI Camera| With Al Camera’s surrounding image collection, it can realize the video recording and meanwhile assist in drawing the 3D map. Through the interaction with the MIC, it can realize the Remote Voice Call. FOV: Vertical 112°, Horizontal 138°.
Anti-drop Sensor| With Infrared Ranging-detecting the distance between the bottom of DEEBOT and ground by Infrared Sensor at the bottom, DEEBOT will not move forward when there are stairs in front (For example: White ground height greater than 55mm. Black ground height greater than 30mm.) or the identified distance exceeds the present one, realizing the Anti-drop.
Carpet Detection Sensor| The ultrasound probe can emit ultrasonic waves with a frequency of 300KHZ. The energy of the ultrasonic waves is absorbed by the carpet. If the reflected energy is below the threshold, the DEEBOT recognizes the presence of the carpet.
Anti-collision Sensor| When the transmitted signal is blocked by an obstacle, the signal receiver will not be able to receive the signal. With this principle, DEEBOT will avoid obstacles when colliding with them.
Edge Sensor| With ToF distance measurement, DEEBOT can detect the distance between itself and objects on its right side. When there is a wall or obstacle on the right side, DEEBOT will perform edge cleaning to avoid missing spots or collisions.

NOTES BEFORE CLEANING

• Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
• During the first use, make sure each room door is open to help DEEBOT fully explore your house.
• It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
• Make sure areas to be cleaned are well illuminated so AIVI Camera works properly. Remove power cords and small objects from the floor to ensure cleaning efficiency.
•   Put away objects including cables, cloths and slippers, etc. on the floor to improve the cleaning efficiency.
• Before using the product on a rug with tasseled edges, please fold the rug edges under.
• Please do not stand in narrow spaces, such as hallways, and make sure not to block the AIVI Camera.
•  Clean the AIVI Camera and True Mapping Distance Sensor with a clean cloth, and avoid using any detergent or cleaning spray.

QUICK START

• Before using DEEBOT, please remove all protective materials.

Installation

•  The sound of Click indicates proper installation.

DOWNLOAD THE ECOVACS HOME APP
To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME App.

1. Scan the QR Code under the Top Cover to download the App.

CONNECT DEEBOT WITH APP

1. Via Bluetooth
   Turn on the DEEBOT and mobile phone Bluetooth. Allow the App to obtain mobile phone Bluetooth permission. Tap    to scan the QR Code on DEEBOT or tap    in the App to find nearby DEEBOT.

2. Via Wi-Fi:
   You can connect DEEBOT with App via Wi-Fi by ignoring Bluetooth in the App.
   Note: DEEBOT does not support 5GHz network. Please connect via Bluetooth for a better experience.

Wi-Fi Network Requirements

• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11 b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.
• Please enable the WPA2 on your router.

Wi-Fi Indicator Light

• Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D/3D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use ECOVACS HOME App, which
  is constantly updated.

• You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product.

• If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.

CHARGING DEEBOT

1. Assemble the Station

2. Turn on the Rocker Switch
   DEEBOT cannot be charged when the Rocker Switch is OFF. “l”=ON “O”=OFF

3. Place the Station
   Keep the area around the Station clear of objects especially objects with reflective surfaces.

   • If there are reflective objects such as mirrors and reflective skirting lines near the Station, the bottom 14cm of that should be covered.
   • Do not place the Station under direct sunlight.
   • It is recommended to place the Station on the hard floor to experience complete functions of the robot.
   • Place Station in a location with a strong Wi-Fi signal.

4. Add water to Clean Water Tank

5. Power ON Note: It is recommended to use ECOVACS DEEBOT Cleaning Solution (sold separately). Using other cleaning solution may cause DEEBOT slipping, water tank block and other problems
   Note: “I” = ON, “0” = OFF.

   • DEEBOT cannot be charged when being powered OFF.

6. Charge DEEBOT
   Make sure the Station is connected to the power supply. Use the ECOVACS HOME App or voice to recall DEEBOT to enter the Station to charge it up.

   • It is recommended that DEEBOT start cleaning from the Station. Do not move the Station while cleaning.

7. Operating DEEBOT

   • Create a map
     Order the DEEBOT to map by ECOVACS HOME App or voice. When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues. When mapping, DEEBOT will explore the house environment automatically. The exploration path may be different from cleaning path. Set up Virtual Boundary via the App: Map>:% > Virtual Boundary

   • Start vacuum
     When mopping, DEEBOT will recognize floor types. DEEBOT is able to lift mops automatically when encountering carpet. Please turn on the carpet mopping mode on ECOVACS HOME App, Please don’t run the DEEBOT on a shag carpet  Before first vacuuming, please make sure the DEEBOT is in the Station and fully charged. Tap {!) on DEEBOT to start
     Note:

   • Do not frequently remove washable mopping pads.

   • Do not use a rag or any other object to scratch the Moping Pad Plates.

   • When the ECOVACS HOME App prompts that the mops need to be replaced, please replace them in time. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com/global.

   • Pause
     Tap on DEEBOT to pause during vacuuming.

   • Wake up
     The indicator light will go out after the DEEBOT is paused for a few minutes. Press  on DEEBOT to wake it up. After stopping working for about 1 h, DEEBOT may enter standby mode.

   • Back to Station
     Use the ECOVACS HOME App or voice to recall DEEBOT to enter the Station to charge it up. Long press  for 3s on the DEEBOT can also recall it.
     Note: When DEEBOT is not working, it is recommended to keep it switched ON and charging.

   • Deep Sleep Mode
     DEEBOT will enter deep sleep mode to protect the battery if the DEEBOT stays outside the Station for about 5h. Please switch OFF and ON to wake up the DEEBOT.

   • station
     When DEEBOT is in the Station, short press to start/pause. Long press  to self-clean the Station.

REGULAR MAINTENANCE

To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts at the following frequencies:

• True Detect 3D Sensor AIVI Camera Universal Wheel
• Anti-Drop Sensors Bumper
• Charging Contacts Station Pins
• Solid-state LiDAR

| About 1 month|
Cleaning Sink| Once every 2 weeks|
Clean Water Tank| Once every 3 months|
Dirty Water Tank| Once per month|
Dust Collection Cabin| Once per week|
Station| Once per week|

Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the Station.
Note: ECOVACS manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts.

MAINTAIN DUST BIN AND FILTER

Note: Completely dry the filter before use.
Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com/global.

MAINTAIN FLOATING RUBBER BRUSH AND SIDE BRUSH

1. Floating Rubber Brush
2. Side Brush

MAINTAIN OTHER COMPONENTS

Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.

MAINTAIN STATION

Note:

• Please don’t enable self-clean when DEEBOT is working.
• If there is remaining dirty water in the Cleaning Sink, the Station will drain the water first after a long press. Please long press to start self-clean.

1. Long press  to direct DEEBOT to exit from  Station
2. Clean Cleaning Sink
3. The Station will drain the water out of Cleaning  Sink automatically
4. Empty Dirty Water Tank

MAINTAIN CLEANING SINK

1. Take the Detachable Tray and Base Filter to Wash
2. Install

MAINTAIN DUST BAG

1. Discard the Dust Bag
2. Clean the Dust Collection Cabin with a Dry Cloth and Put a New Dust Bag in
3. Close the Dust Collection Cabin

STORAGE

Please fully charge and switch OFF the DEEBOT before storage. Please recharge it every 1.5 months to prevent the battery from over-discharge.

Note:

• DEE BOT can’t be charged when the power is turned off.
• If the battery is over-discharged or not used for a long time, the DEEBOT may not be charged. Please contact ECOVACS for help. Do not disassemble by yourself.

TROUBLESHOOTING

5

6

7

8

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| No signal found. unable to return to the Station.| The Station is incorrectly placed.| Please place the Station correctly according to the instructions in the [Charging DEEBOT] section.
The Station is out of power or manually moved.| Check whether the Station is connected to power supply. Do not manually move the Station.
DEEBOT does not start cleaning from the Station.| It is recommended that DEEBOT start cleaning from the Station.
The charging route is blocked. For example, the door of the room with the Station is closed.| Keep the charging route clear.
DEEBOT returns to the Station before it has finished cleaning.| The room is so large that DEEBOT needs to return to recharge.| Please enable Continuous Cleaning. For more details, please follow the App instruction.
DEEBOT is unable to reach certain areas blocked by furniture or barriers.| Tidy up the area to be cleaned by putting furniture and small objects in their proper place.
DEEBOT is unable to charge.| DEEBOT is not switched ON.| Switch ON DEEBOT.
DEEBOT’s Charging Contacts are not connected to the Station Pins.|

• Make sure that the robot’s Charging Contacts have connected to the Station Pins and **** flashes.
• Check whether DEEBOT’S Charging Contacts and the Station Pins are dirty. Please clean these parts according to the instructions in the [Maintenance] section.

The Station is not connected to the power supply.| Make sure the Station is connected to the power.
The Rocker Switch is OFF.| Turn on the Rocker Switch.
Running is very loud during cleaning.| Side brush and floating rubber brush are entangled. Dust bin and filter are blocked.| It is recommended to clean the side brush, floating rubber brush, dust bin, filter, etc. regularly.
DEEBOT is in Max Mode.| Switch to Standard Mode.
DEEBOT gets stuck while working and stops.| DEEBOT is tangled with something on the floor (electrical wires, curtains, carpet fringing, etc.).| DEEBOT will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an entrance of similar height.| Please set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App.

DEEBOT is stuck in a narrow area.

| Tidy up the house. Or set a physical barrier. Or set a Virtual Boundary via the ECOVACS HOME App.
B **Malfunction| Possible Causes| Solutions**
---|---|---
1O|

• The following problems appear when DEEBOT is working: disordered cleaning route, deviation from the cleaning route, repeated cleaning, or missing of small areas to be cleaned. (If there is a large area that has not been cleaned temporarily,
• DEEBOT will automatically clean the missing area. Sometimes DEEBOT will re­ enter a cleaned room, which may not be a repeated cleaning, but DEEBOT finding any missing area.)

| Objects such as wires and slippers placed on the ground block the DEEBOT.| Please tidy up the scattered objects on the ground such as wires, slippers before cleaning. If there is any area missing, DEEBOT will clean the missing area by itself, please do not interfere (such as moving DEEBOT or blocking the route).
It may be that the Driving Wheels slip on the ground when DEEBOT climbs steps, thresholds and door bars, thus affecting its judgment of the whole house environment.| It is recommended to close the door of this area and clean the area separately. After cleaning, DEEBOT will return to the starting location. Please rest assured to use.
Work on freshly waxed and polished floors or smooth tiles, resulting in less friction between the Driving Wheels and the floor.| Please wait for wax to dry before cleaning.
Due to different home environments, some areas cannot be cleaned.| Tidy up the home environment to ensure that DEEBOT can enter for cleaning.
| | The TrueMapping Distance Sensor is dirty or blocked by foreign matters.| Wipe the TrueMapping Distance Sensor with a clean soft cloth or remove foreign matters.
| | Wi-Fi connection failed.| Check the Wi-Fi connection status. DEEBOT must be in an area with good Wi-Fi signal to enable the Video Manager.

11

| Video Manager cannot open or has no screen.| Video Manager is not authorized.| Please check your consent in the Privacy Policy before using the robot.
Due to the network latency, you may not be able to open Video Manager temporarily.| Try again later.
| The AIVI Camera is blocked.| Remove the shield.
12| Delay in remote control.| The Wi-Fi signal is poor, causing the video loading to be slow.| Use DEEBOT in areas with good Wi-Fi signal.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---
13| AIVI Camera cannot recognize objects.| The cleaning area is not well illuminated.| Smart Recognition requires sufficient lighting. Please make sure the areas to be cleaned are well illuminated.
AIVI Camera lens is dirty or blocked.| Clean the lens with a clean soft cloth, and make sure the sensor is not blocked. Avoid using any detergent or cleaning spray while cleaning.
| | The Auto-Empty function has not been turned on in the ECOVACS HOME App.| Turn on the Auto-Empty function in the ECOVACS HOME App.
| | Dust Bag is not installed in the Station.| Install the Dust Bag, and close the Dust Collection Cabin.
| | Manually moving DEEBOT back to the Station might not trigger Auto-Empty function.| It is recommended to let DEEBOT return to the Station on its own. Please do not manually move it.
14| After returning to the Station, DEEBOT does not empty the Dust Bin.| DEEBOT automatically returns to the Station in Video Manager mode.| DEEBOT doesn’t do cleaning task and empty the Dust Bin in Video Manager mode. This is a normal phenomenon, please rest assured to use.
In Do Not Disturb mode, DEEBOT will not empty the dust after returning back to the Station.| Turn off Do Not Disturb mode in ECOVACS HOME App or manually start dust-emptying.
| |

The Station detects a decrease in empty efficiency.

| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when ECOVACS HOME App prompts, you can put it back again.
| | If the above possible causes have been ruled out, components of the Station may be abnormal.| Please contact Customer Care for help.
15| Fail to empty the Dust Bin.| The Station detects a decrease in empty efficiency.| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when ECOVACS HOME App prompts, you can put it back again.
| | The outlet of Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
16| The inner side of Dust Collection Cabin is dirty.| Fine particles are absorbed in the inner side of Dust Collection Cabin through the Dust Bag.| Clean the inner side of Dust Collection Cabin.
The Dust Bag is broken.| Check the Dust Bag. Replace it.
17| Dust leakage occurs during working.| The outlet of Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---
18

19

20

| Mopping Pad Plate cannot rotate.| The Mopping Pad Plate is blocked by foreign objects.| Clean the foreign objects.
Mopping Pad Plate is not correctly installed.| Please install Mopping Pad Plate correctly. A sound of Click means properly installation.
DEEBOT does not respond to the Station instruction.| DEEBOT is not in the Station.| Please make sure DEEBOT is in the Station.
Driving wheels are blocked.| Driving wheels are blocked by foreign objects.| Please rotate and press the driving wheels to check whether there is any foreign object wrapped or stuck. If there is any foreign object, please clean it in time. If this problem persists, please contact Customer Care for help.
| When the water in the Cleaning Sink is full and cannot be drained out, the voice reports that the Cleaning Sink is full.| The Dirty Water Tank is not properly installed.| Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank is not installed properly.| Make sure to check that the sealing plugs are properly installed.
The Station cannot drain water normally.| Long press –       to see whether the Station can properly draw the water. If the water is successfully drawn, wipe dry the Water Overflow Sensor of the Cleaning Sink. If the Station fails to draw the water, check between the Dirty Water Tank and the Station for foreign object and clean it.
The suction port of the Cleaning Sink is blocked by foreign object.| Ensure that there is no foreign object in the suction port of the Cleaning Sink.
The voice prompt still exists after trying the above solutions.| Unplug the Station and plug it again. If this problem persists, please contact Customer Care for help.
The Cleaning Sink and Base Filter are dirty.| Wash the Cleaning Sink and Base Filter with clean water.

TECHNICAL SPECIFICATIONS

Output power of the Wi-Fi module is less than 1 00mW.
Note: Technical and design specifications may be changed for continuous product improvement. Explore more accessories at https://www.ecovacs.com/global.

• Ecovacs Home Service Robotics Co., Ltd.
  • No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street, Wuzhong District, Suzhou, Jiangsu, China.

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