SHI PAN-EDU-330 Course 3 Days Instructor LED Instructions

SHI PAN-EDU-330 Course 3 Days Instructor LED

Product Information

The Palo Alto Networks Firewall: Troubleshooting Course (PAN-EDU-330) is a 3-day instructor-led training program designed to provide students with the necessary knowledge and skills to troubleshoot various issues related to Palo Alto Networks firewalls.

Course Outline

• Module 1: Tools and Resources
• Module 2: CLI Primer
• Module 3: Flow Logic
• Module 4: Packet Captures
• Module 5: Host-Inbound Traffic
• Module 6: Transit Traffic
• Module 7: System Services
• Module 8: Certificate Management SSL Decryption
• Module 9: User-ID
• Module 10: GlobalProtect
• Module 11: Support Escalation and RMAs
• Module 12: Next Steps

Course Duration

• The course is conducted over a period of 3 days with instructor-led training sessions.

Prerequisites

• It is recommended that students have prior knowledge and experience in using Palo Alto Networks firewalls and have completed the Firewall Essentials (PAN-EDU-201) course.

Target Audience

• The course is suitable for network security administrators, support engineers, and anyone responsible for troubleshooting Palo Alto Networks firewalls.

Product Usage Instructions

Section 1: Tools and Resources

• In this module, students will learn about the various tools and resources available for troubleshooting Palo Alto Networks firewalls. They will understand how to effectively use these tools to diagnose and resolve issues.

Section 2: CLI Primer

• This module provides an introduction to the Command Line Interface (CLI) of Palo Alto Networks firewalls. Students will learn the basic commands and syntax required to navigate and configure the firewall using the CLI.

Section 3: Flow Logic

• Flow logic is an essential concept in troubleshooting firewalls.
• In this module, students will gain an understanding of how traffic flows through the firewall and how to analyze and troubleshoot traffic-related issues.

Section 4: Packet Captures

• This module focuses on packet captures and their importance in troubleshooting firewall issues. Students will learn how to capture and analyze network packets to identify and resolve problems.

Section 5: Host-Inbound Traffic

• In this module, students will learn about host-inbound traffic and how to troubleshoot issues related to inbound connections. They will understand how to configure firewall policies and rules to allow or block specific traffic.

Section 6: Transit Traffic

• Transit traffic refers to traffic passing through the firewall from one network segment to another. This module covers troubleshooting techniques for transit traffic, including analyzing routing and NAT configurations.

Section 7: System Services

• System services play a crucial role in firewall operation. In this module, students will learn about various system services and how to troubleshoot issues related to services like DNS, DHCP, NTP, and more.

Section 8: Certificate Management SSL Decryption

• This module focuses on certificate management and SSL decryption. Students will understand how to troubleshoot issues related to SSL decryption, certificate configuration, and certificate revocation.

Section 9: User-ID

• User-ID is a feature that allows the identification of users and their activities on the network. In this module, students will learn how to troubleshoot User-ID issues and configure User-ID agents.

Section 10: GlobalProtect

• GlobalProtect is a remote access VPN solution provided by Palo Alto Networks. This module covers troubleshooting techniques for GlobalProtect, including client connectivity issues and configuration problems.

Section 11: Support Escalation and RMAs

• In this module, students will learn about the support escalation process and how to effectively communicate with Palo Alto Networks support. They will also gain an understanding of Return Merchandise Authorization (RMA) procedures for hardware replacements.

Section 12: Next Steps

• The final module provides guidance on the next steps after completing the troubleshooting course. Students will learn about further training opportunities and resources available to enhance their knowledge and skills.

Specifications

• Course Name: Palo Alto Networks: Firewall: Troubleshooting Course (PAN-EDU-330)
• Duration: 3 days
• Delivery Method: Instructor-led
• Prerequisites: Firewall Essentials (PAN-EDU-201) course completion recommended
• Target Audience: Network security administrators, support engineers, troubleshooting professionals

Frequently Asked Questions

• Q: What are the prerequisites for taking this course?
  • A: It is recommended that students have prior knowledge and experience in using Palo Alto Networks firewalls and have completed the Firewall Essentials (PAN-EDU-201) course.
• Q: How long is the course duration?
  • A: The course is conducted over a period of 3 days with instructor-led training sessions.
• Q: Who is the target audience for this course?
  • A: The course is suitable for network security administrators, support engineers, and anyone responsible for troubleshooting Palo Alto Networks firewalls.
• Q: Are there any further training opportunities available after completing this course?
  • A: Yes, after completing the troubleshooting course, students can explore additional training options and resources provided by Palo Alto Networks to enhance their knowledge and skills.

About this course

Learn how to troubleshoot the full line of Palo Alto Networks Next-Generation Firewalls. Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks Next-Generation Firewalls. Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks Firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

Audience profile

• Security Engineers
• Security Administrators
• Security Operations Specialists
• Security Analysts
• Network Engineers
• Support Staff

At course completion

After completing this course, students will be able to:

• Use firewall tools, including the CLI, to investigate networking issues
• Follow proven troubleshooting methodologies that are specific to individual features
• Analyze advanced logs to resolve various real-life scenarios
• Solve advanced, scenario-based challenges

Course Outline

• Module 1: Tools and Resources
• Module 2: CLI Primer
• Module 3: Flow Logic
• Module 4: Packet Captures
• Module 5: Host-Inbound Traffic
• Module 6: Transit Traffic
• Module 7: System Services
• Module 8: Certificate Management SSL Decryption
• Module 9: User-ID
• Module 10: GlobalProtect
• Module 11: Support Escalation and RMAs
• Module 12: Next Steps

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