MOCREO ST5D-H2 ST5 WiFi Freezer Thermometer Alarm User Guide
- June 15, 2024
- Mocreo
Table of Contents
User Guide
FAQs on ST5 WiFi Temp Monitoring System
Q: Are there any subscription and other fees?
A: MOCREO App does not charge any subscription fee, monthly fee, or surcharge. Pay only for the product and get all! Remotely monitor, view data graphs, export historical data, send alert notifications and more with the free MOCREO App.
Q: About MOCREO after-sales guarantee?
A: MOCREO offers a 1-year free warranty and lifetime technical troubleshooting. If you encounter a problem, please contact MOCREO customer service or submit a ticket through the App, we usually reply within 24 hours and expect to solve your problem within 3 emails.
Q: Does it support data logging? How long is the storage time?
A: Yes, the wifi temperature monitoring system supports data logging and historical data export, MOCREO will keep almost six months of historical data. You can visualize the temperature change graph on the app, and you can select different time period to view the data.MOCREO will save the historical data record for nearly six months for viewing and analyzing.
Q: What types of alarms are there?
A: 1) Tempe Over Threshold Alerts: including App Push Notifications, Email Alerts, and Hub 90dB Beep Alerts. These alert types are optional and a schedule can be set to turn off the alert. 2) Hub Offline Notification: When the Hub is offline for more than 10 minutes due to a power or internet outage, a Hub offline notification will be sent (App & Email). 3) 10% Low Battery Alert: Sends an alert when the Sensor's battery level falls below 10% (App & Email).
Q: How long does the Sensor last on a full charge?
A: The MOCREO Sensor utilizes low-power connectivity technology and can last up to 2 years on a single charge. How long the charge lasts depends mainly on the frequency of temperature changes, if the temperature changes more frequently then the power consumption will increase, but it is usually not less than 1.5 years.
Q: Does WiFi Temperature Monitoring System support 5G Hz WiFi?
A: No, the WiFi Temperature Monitoring System only supports 2.4GHz WiFi, if you are using dual-band WiFi, please must ensure that the 2.4G band is turned on. In addition the WiFi Temperature Monitoring System also supports Ethernet connections.
Q: Is it possible to view the data on computer?
A: Yes, different devices such as cell phones, tablets, PCs, laptops, etc. are supported to log in to your MOCREO account and view and manage the data. The MOCREO App and Web Portal provide user-friendly interfaces and real-time updates to keep you informed of the temperature of the monitored space at all times.
Q: How many MOCREO Sensors can be connected to one Hub?
A: 1 Hub can support up to 30 MOCREO Sensors. MOCREO Hub is compatible with different types of MOCREO Sensors: ST5 Upgraded Temp Sensor (Search: B0BRL1DHD7), ST6 Upgraded Temp and Humidity Sensor (Search: B0CLD5B1J6), SW2 Water Leak Sensor (Search: B0CLLG6HK3), ST9 Reptile Temp and Humidity Sensor (Search: B0CJFGLS1Q), ST10 Ultra Low Tempe Sensor (Search: B0CJ4TZ3B3).
Q: Is there a limit to the number of Hubs on an account?
A: There is no limit to the number of Hubs under one account, so you can add as many Hubs as you need and manage multiple systems simultaneously on the app.
Q: If I need to monitor home and also other locations, do I need 2 Hubs?
A: Yes, when monitoring 2 buildings, a Hub needs to be placed in each building due to distance and obstacle constraints.In addition, in a typical indoor environment, the distance between the Hub and each Sensor is recommended to be within 65ft.
Q: How far should the distance between Hub and Sensor be kept?
A: In a typical indoor environment, the distance between Hub and each Sensor is recommended to be within 65ft, so that Hub and Sensor can maintain stable communication.Tips:If it is an ideal environment without any obstacles in an open space, the distance between Hub and Sensor can be up to 131ft.
Q: Does the probe wire break the refrigerator seal?
A: No, it does not. The product probe cable is tested and specially designed with a flat probe cable of 1.3mm thickness, which is much smaller than the seal gap of refrigerator (1.5mm). This allows the product to maintain the tightness of the refrigerator while ensuring accurate temperatures.
Q: Can the WiFi Thermometer Kit be used for outdoor use?
A: The WiFi Thermometer Kit itself is designed for indoor use, however, it can be used outdoors under the right conditions. The following conditions need to be ensured for outdoor use: 1) The Hub can connect to WiFi, Ethernet, or a cellular hotspot. 2) The distance between the hub and the sensor is within the appropriate range. 3) It should be noted that although the Sensor is waterproof, the Sensor white box is not waterproof, so it needs to be protected in some way, such as in a waterproof bag, to avoid exposure to rain or extreme weather conditions.
Q: How long is the probe cable and can it be extended?
A: The length of the probe cable is 6.5ft. If you want to increase the cable length, you can purchase a special extension cable (search: B0BR413YN4), and you can add up to 4 extension cables to one sensor (4.9 ft extension cable length)
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