real flame 9624 Baltic Loveseat Instruction Manual
- June 15, 2024
- Real Flame
Table of Contents
real flame 9624 Baltic Loveseat Instruction Manual
Parts List
(A) Left Frame : 1
Black : 96110102S
Gray : 96114802S
White : 96110802S
B) Right Frame : 1
Black : 96110103S
Gray : 96114803S
White : 96110803S
(C) Seat Bas : 1
Black : 96240101S
Gray : 96244801S
White : 96240801S
d)Backrest Frame : 1
Black : 96240102S
Gray : 96244802S
White : 96240802S
(E) Seat Cushion with Fabric Cover : 2
Gray : 96114805S
Brown : 96110105S
Seat Fabric Cover Only : 2
Gray : 9611480AS
Brown : 9611000AS
(F) Backrest Cushion with Fabric Cover : 2
Gray : 96114806S
Brown : 96110106S
Back Fabric Cover Only : 2
Gray : 9611480BS
Brown : 9611000BS
A
B
C
D
F
E
Hardware Kit
Black – 96240103S
Gray – 96244803S
White – 96240803S
*G :
M635
x8
H :
M6*75
x4
I :
x12
J :
x12
K :
x1
L :
x12
WARNING
** Outdoor Living by Real Flame® Furniture must be kepth a minimum of 48” away
from any Real Flame® fireplace, and 72” away from all other sources of flame.
CAUTION
- Do not use furniture as a support.
- Do not lean or climb on furniture.
- Do not place heavy objects on furniture.
- Children under the age of 10 should have adult supervision while near furniture.
CARE AND CLEANING
- Clean with a damp cloth.
- Do not use abrasive cleaners.
- When not in use store in a dry, covered location.
- Keep out of all extreme weather conditions.
Step : 1
Step : 2
Step : 3
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”) will be free from manufacturing defects in material
and workmanship after correct assembly and under normal use and proper
maintenance for the periods indicated below, commencing with the date of
purchase of the Product:’
- The body – 1 year limited warranty.
- The cushions – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, permanent stains, rips, tears, sun damage, mold, mildew, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The
duration of any implied warranty arising under the laws of any state,
including implied warranty of merchantability or fitness for a particular
purpose or use, is limited to the duration of the warranty specified above.
Some states do not allow limitations on how long an implied warranty lasts, so
this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be
issued for incomplete or unauthorized returns. All returned products must be
100% complete, adequately packaged in original packaging and in resalable
condition. Products that have been assembled or modified will not be eligible
for return. All items must be returned in their entirety, meaning all items
included must be returned together. No returns or exchanges on discontinued
items. Please begin the return process by contacting the store or company
where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement. No replacements are available for discontinued items or
repackaged (open box) products. Please call Real Flame Customer Service at
1-800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call
Customer Service:
- Model number of item
- 4-8 digit part number
- Lot code number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at
1-800-654-1704 within 48 hours of
receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406 USA
Customer Service: 1-800-654-1704
in USA
Service à la clientèle:
1-800-363-6443 in Canada
csrep@realflame.com
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