FMK12UH Pro 20x FoMaKo AI Auto Tracking HDMI PTZ Camera User Manual

June 15, 2024
FoMaKo

FMK12UH Pro 20x FoMaKo AI Auto Tracking HDMI PTZ Camera

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
PRODUCT

FoMaKo IP Streaming Camera Quick Start
Dear Friend,
Thanks for ordering FoMaKo cameras. To set up your streaming system more easily, please read this quick start instruction first.

Video Out Methods

  1. HDMI video output:
    • HDMI port to HDMI TV/monitor, to preview video and change camera setting by pressing “menu” on the remote control
    • HDMI port to HDMI video switch/mixer
    • Use HDMI to USB video capture card converting HDMI signal to USB signal, then, you can use this camera as a normal
    • USB camera
  2. LAN Video output: Before using “LAN Video Out”, we should add the camera to your network.
  3. USB Video out, you can use the camera as a USB webcam

(This camera comes with the newest firmware with DHCP enabled, network settings are much easier than other cameras.)

How to find out the camera’s IP

  • Please keep your camera connected to the router, only the router can assign an IP address for the camera.
  • If the router can’t assign an IP address for the camera successfully, the  camera will keep the default IP address: 192.168.5.163

Method One:(By tool)

  • Step 1: Download the FoMaKo Camera IP Scanner tool and run it: www.fomako.net/download/ip_search.exe,
  • Step 2: Click “search”, you can see the camera’s IP
  • ( Please note: This tool can only run from Windows OS, and the computer must be connected to the same router to which the camera is connected.)

Method Two:(By HDMI)

  • Step 1: Camera HDMI port ->HDMI Cable->TV/monitor-> Camera’s video comes out on your screen
  • Step 2: Go to the camera’s menu by pressing the “menu” button on the remote control -> Network-> IP Address.
  • You can see the camera’s IP address which is assigned by your router. Please check the picture, this camera’s IP is 192.168.0.100, you can also change the camera’s IP address from here.

Method Three:(By USB)

  • Step1: Camera USB port-> USB cable-> Computer USB port
  • Step2: Run the computer’s Camera App (any camera software is ok), it will recognize the FoMaKo camera,
  • Step3: Go to the camera’s menu by pressing the “menu” button on the remote control -> Network-> IP Addr. You can see the camera’s IP address which is assigned by your router.

Turn off “DHCP”

  • You can turn off DHCP from the camera’s menu or from the camera’s webpage
  • (Important: turn off DHCP, the camera will keep the current IP address, otherwise when the camera reboots, the IP address will be changed.)
  • If you want to move the camera to another network, you’d better turn on DHCP first, then the router will assign a new IP address for the camera.

Login Camera’s Webpage

  • Now, you can log in camera’s webpage by the camera’s IP address: 192.168.0.100.
  • we recommend using Google Chrome. username: admin password: admin.

Add Camera to IP PTZ Controller

  • Some information you need:
  • IP Visca port: 5678 Sony Visca port: 52381 Onvif Port: 2000 User Name: admin Password: admin
  • We recommend using the Sony Visca or IP Visca control protocol, the two protocols are more steady and work better.
  • Let’s use FoMaKo KC608 Pro IP controller for example:
  • FoMaKo KC608 Pro controllers are optimized for FoMaKo cameras, it is very easy to let them work together.
  1. Add the controller to the same LAN as the camera, the router will assign an IP address for the IP controller
  2. Press the “search” button on the controller, and it will show the camera’s IP address
  3. Choose “VISCA Over IP” and press “Enter”
  4. Add to Shortcut Keys, you can assign 7 cameras to shortcut keys CAM1~CAM7
  5. Press CAM1~CAM7 to control the camera

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-4

How To Enable AI Tracking

  • F1: Turn off auto tracking
  • F2: Turn on auto tracking
  • F3: Switch auto-tracking modes
  • F4: Switch auto tracking to follow a different person
  • (Note: The AI tracking is signal person tracking, you’d better not block the track target)
  • If you need more support, please contact us at: [email protected], normally, we can reply to you within 12hours.

Attentions
Improper operations may damage the product structure and result in mechanical failure. Please note the following tips:

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-6

  • Please do not rotate the lens and holder manually matter the camera is powered on or off; otherwise it may damage the camera structure and result in failure of camera self-check and unable to start the camera.

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-7

  • This manual introduces the functions, installations and operations for this PTZ camera in detail.
  • Please read this manual carefully before installation and use.

Cautions

  1. Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation, storage and installation.
  2. The housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may corrode the shell.
  3. Do not expose the product to rain or moisture.
  4. To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
  5. Do not use the product beyond the specified temperature, humidity or power supply specifications.
  6. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image;
  7. This product contains no parts that can be maintained by users themselves. Any damage caused by dismantling the product by the user without permission is not covered by warranty.

Electrical Safety

  • Installation and use of this product must strictly comply with local electrical safety standards.
  • The power supply of the product is ±12V, and the max electrical current is 2A.

Install

  1. Do not rotate the camera head violently, otherwise, it may cause mechanical failure;
  2. This product should be placed on a stable desktop or other horizontal surface. Do not install the product obliquely, otherwise, it may display an inclined image;
  3. Ensure there are no obstacles within the rotation range of the holder.
  4. Do not power it on before completing installation.

Magnetic Interference
Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household applications. Appropriate measure is required.

Camera Installation

Camera Introduction

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-9

  1. Camera Lens
  2. Receiving Light
  3. Hole for Installation Fixation
  4. Screw Hole for Tripod
  5. USB 3.0
  6. HDMI
  7. Audio In Jacket
  8. RS485 Input
  9. LAN(POE&NDI optional) Port
  10. DC12V Input Power Supply Socket
  11. Power Switch

Interfaces and Connection

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-11

  1. After powering on and self-checking, the camera will automatically return to the preset 0 position if it’s pre-set.
  2. The default address for the IR remote control is 1#.
    If the menu to factory defaults, the remote control address will restore to 1#.

Dimension

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-11

Accessory

  • Please check below standard and optional accessories below when unpacking the box.
Standard Accessory Optional Accessory
Power adapter Wall Mount
IR Remote Control Ceiling Mount
USB3.0 Cable
operating manual

Main Features

This series camera has perfect functions, superior performance and rich video output interfaces; It features advanced ISP processing algorithms, offering vivid and high-resolution video with a strong sense of depth and fantastic color rendition. It supports H.264/H.265 encoding which makes motion video more fluent and clear under low bandwidth conditions.

  • Full HD Resolution: 1/2.8 inch high-quality CMOS sensor. The resolution is up to 1920×1080 with a frame rate of 60fps.
  • Leading Auto Focus Technology: Fast, accurate and stable auto-focusing technology.
  • Low Noise and High SNR: A super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.
  • Multiple Video Output Interfaces: HDMI, LAN, USB3.0; LAN POE&NDI function is optional, please consult the dealer for specific models).
  • Multiple Audio/Video Compression Standards: Support H.264/H.265 video compression, up to 1920×1080 resolution 60fps; support AAC, MP3 and G.711A audio compression. 16000, 32000, 44100, and 48000 sampling frequencies, the G.711A encoding supports only 8000 sampling frequencies.
  • Built-in Gravity Sensor: Support PTZ auto-flip function and easy installation.
  • Multiple Network Protocol: Support ONVIF, GB28181, RTSP, RTMP, VISCA OVER IP, IP VISCA, RTMPS, SRT, NDI protocols; Support RTMP push mode, easy to be connected to streaming server (Wowza, FMS); Support RTP multicast mode; Support network full command VISCA control protocol.
  • Control Interface: RS485 control camera.
  • Multiple Control Protocol: Support VISCA, PELCO-D, and PELCO-P protocols; Support automatic identification protocols.
  • Quiet Pan / Tilt Movement: With a high-accuracy step-driving motor, the camera can pan/tilt extremely quietly and smoothly.
  • Sleep function with low power: Support sleep/wake-up function with low power consumption, less than 400mw.
  • Multiple Presets: Up to 255 presets (10 presets via remote control).
  • IR Remote Control: Users can use IR remote control to control the camera, and can also do menu settings by HDMI and USB Connection to display the device. (LAN connection can’t use menu setting by IR Remote Contol)
  • Multiple Applications: Online education, Lecture Capture, Webcasting, Video conferencing, Telemedicine, Unified Communication, Emergency command and control systems, etc.
  • Al humanoid tracking: built-in high-speed processor and the use of exclusive advanced image processing and analysis algorithms, users can choose real-time tracking and regional tracking according to the use of the environment, you can click the person object box through the web page to switch tracking objects.

Technical Parameter

Model 20X

Camera Parameter
Optical Zoom| 20X           f=5.05-91.49mm
Sensor| 1/2.8-inch high-quality HD CMOS sensor
Effective Pixels| 16: 9, 2.07 megapixel



Video Format

| HDMI

1080P60/50/30/25/59.94/29.97;           720P60/50/59.94/29.97;

USB3.0:

H264/MJPG:

1920*1080P60/30/25/20/15/10/5fps;

| 1280720P30/25/20/15/10/5fps;          960540P30/25/20/15/10/5fps;

800600P30/25/20/15/10/5fps;            800448P30/25/20/15/10/5fps;

720576P30/25/20/15/10/5fps;            720480P30/25/20/15/10/5fps;

640480P30/25/20/15/10/5fps;            640360P30/25/20/15/10/5fps;

352288P30/25/20/15/10/5fps; 320240P30/25/20/15/10/5fps; YUY2:

1920*1080P30/25/20/15/10/5fps;

1280720P30/25/20/15/10/5fps;          1024576P30/25/20/15/10/5fps;

800600P30/25/20/15/10/5fps;            800448P30/25/20/15/10/5fps;

640480P30/25/20/15/10/5fps;            640360P30/25/20/15/10/5fps;

480270P30/25/20/15/10/5fps; 320180P30/25/20/15/10/5fps; NV12:

1920*1080P30/25/20/15/10/5fps;

1024720P30/25/20/15/10/5fps;          1024576P30/25/20/15/10/5fps;

800600P30/25/20/15/10/5fps;            800448P30/25/20/15/10/5fps;

640480P30/25/20/15/10/5fps;            640360P30/25/20/15/10/5fps;

480270P30/25/20/15/10/5fps;            320180P30/25/20/15/10/5fps;

---|---
View Angle| 3.5°(N)60°(W)
AV| F1.8 – F2.9
Digital Zoom| 10X
Minimum Illumination| 0.5 Lux (F1.8, AGC ON)
DNR| 2D & 3D DNR
White Balance| Auto/Manual/One- push/3000K/3500K/4000K/4500K/5000K/5500K/6000K/6500K/7000K
Focus Mode| Auto/Manual/One Push Focus
Exposure Mode| Auto/Manual/Shutter Priority, Aperture Priority, Brightness Priority
Iris| Auto/Manual
Electronic Shutter| Auto/Manual
BLC| ON/OFF
WDR| OFF/ Dynamic level adjustment
Video Adjustment| Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR| ≥50dB
Input/Output Interface


Video Interfaces

| HDMI、LAN(POE&NDI optional)、USB3.0、A-IN、RS485、DC12V Power Supply、Power Switch
Video Output| HDMI, LAN, USB3.0
Video Stream| Dual stream output
Video Bitrate| 64Kbps~40960Kbps
Video Compression Format| LAN: H.264、H.265

USB 3.0:MJPG、H264、H.265、YUY2、NV12

Audio Input Interface| Double track 3.5mm linear input
Audio Output

Interface

| HDMI, USB 3.0, LAN
Audio Compression Format| AAC/MP3/G.711A
Audio Bitrate| 32Kbps, 48Kbps, 64Kbps, 96Kbps, 128Kbps
Network Interface| 100M Ethernet port(10/100BASE-TX)
Control Interface| RS485
Control Protocol| VISCA/Pelco-D/Pelco-P, Baud Rate: 115200/38400/9600/4800/2400bps
---|---
Power Interface| HEC3800 outlet (DC12V)
Power Supply| Input AC110V-AC220V; Output DC12V/2.0A
Input Voltage| DC12V±10%
Input Current| Maximum: 1A
Power Consumption| Maximum: 12W



Network Protocols

| TCP/IP, RTSP, RTMP, VISCA OVER IP, IP VISCA, RTMPS, SRT, NDI, ONVIF, GB/T28181;

Support Network VISCA control protocol; Support remote upgrade, reboot and reset

PTZ Parameter
Pan/Tilt Rotation| ±170°, -90°~+90°
Pan Control Speed| 0.1°/s~100°/s
Tilt Control Speed| 0.1°/s~45°/s
Preset Speed| Pan: 60°/sec, Tilt: 30°/sec
Preset Accuracy| ±0.1°
Preset Number| 255 presets (10 presets via remote control)
Other Parameter
Stored Temperature| -10℃~+70℃
Stored Humidity| 20%~90%
Working

Temperature

| -10℃~+50℃
Working Humidity| 20%~80%
Dimension| 253.5mm×144mm×169mm
Weight| 1.46KG
Accessory
Package| Power Supply, RS232 Control Cable, IR Remote Control, User Manual
Optional Accessories| Ceiling/wall Mount (Extra Cost)

Remote Control

Keys Introduction for IR Remote Control
After the camera starts normally, it receives and executes the infrared command, press the button of the remote control, and the remote control receiving indicator light flashes green, release the button, and the indicator light stops flashing. You can use the infrared remote control to perform operations such as preset position setting, positioning, levelling, and tilting.

  1. In this manual, “press the key” means a click rather than a long press, and a special note will be given if a long press for more than one second is required.
  2. When a key combination is required, do it in sequence. For example,“ 【】+【#】+【F1】”means press “【】”first and then press“【#】” and last press“【F1】”.

Standby Key
The camera enters standby mode if long press 3s on the standby key; Long press 3s again on the standby key, the camera will self-check again and return to the HOME position (If preset 0 position is set, the camera will return to preset 0 position without operation within 12s).

Camera Selection

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-12

Focus Control

  • Auto: autofocus mode
  • Manual: manual focus mode
  • Focus + (near):Press【FOCUS +】key (Valid only in
  • manual focus mode)
  • Focus – (far): Press 【FOCUS -】key (Valid only in manual focus mode)
  • Press and hold the keys, the action of focus will continue and stop as soon as the key is released.

Zoom Control

  • ZOOM +: press【ZOOM ︿】key to zoom in
  • ZOOM – : press【ZOOM ﹀】key to zoom out
  • Press and hold the keys, the action of focus will continue and stop as soon as the key is released.

Set and Clear Presets

  • Set Preset: press 【PRESET】button, and then press the number key 0-9 to set preset positions.
  • Note: 10 presets via remote control.
  • Call Preset: Press a number key 0-9 directly to call a preset position.
  • Note: If the number key is not present, it is invalid.
  • Clear Preset: press 【CLEAR】button, and then press the number key 0-9 to clear preset positions.
  • Note : press the【#】key three times continually to clear all presets.

Auto Tracking Buttons

  • F1: Turn off auto tracking
  • F2: Turn on auto tracking
  • F3: Switch auto-tracking modes
  • F4: Switch auto tracking to follow a different person

Pan/Tilt Control

  • Up: press Down: press
  • Left: press Right: press
  • Back to the middle position: press“【HOME】”
  • Press and hold the up/down/left/right key, the pan/tilt movements will keep running, from slow to fast, until it runs to the endpoint; stop as soon as the key is released.

Menu Setting

  • 【MENU】: Open/close the OSD menu
  • 【HOME】: Camera lens back to the middle position; Confirm button; Enter next menu
  • 【↑】【↓】:Choose item
  • 【←】【→】:Modify values
  • 【BLC】:Turn on or off the back light compensation

Camera Remote Control Address Setting

  • *】+【#】+【F1】:** Camera Address No.1
  • *】+【#】+【F2】:** Camera Address No. 2
  • *】+【#】+【F3】:** Camera Address No. 3
  • *】+【#】+【F4】:** Camera Address No. 4

P/T/Z /Preset Speed Setting

  • P/T Speed + :Remote Control Pan/Tilt Speed +
  • P/T Speed -: Remote Control Pan/Tilt Speed –
  • Zoom Speed + :Remote Control Zoom Speed +
  • Zoom Speed -: Remote Control Zoom Speed –
  • Preset Speed + :Remote Control Preset Speed +
  • Preset Speed -: Remote Control Preset Speed –
  • Preset Zoom Speed +: Remote Control Preset Zoom Speed +
  • Preset Zoom Speed -: Remote Control Preset Zoom Speed –
  • L/R Set: Control the forward and reverse rotation of P/T

Key Combination

  1. 【#】+【#】+【#】: Clear all presets
  2. 【*】+【#】+【6】: Restore factory defaults
  3. 【*】+【#】+【3】: Menu set to Chinese
  4. 【*】+【#】+【4】: Menu set to English
  5. 【*】+【#】+【7】: Show Camera’s current IP address
  6. 【*】+【#】+【9】: Flip switch
  7. 【*】+【#】+Auto: Enter aging mode
  8. 【#】+【*】+Auto: Exit aging mode
  9. 【*】+【#】+Manual: Restore the default user name, and password, and enable DHCP
  10. 【#】+【#】+【0】: Switch the video format to 1080P60
  11. 【#】+【#】+【1】: Switch the video format to 1080P50
  12. 【#】+【#】+【2】: Switch the video format to 1080I60
  13. 【#】+【#】+【3】:Switch the video format to 1080I50
  14. 【#】+【#】+【4】: Switch the video format to 720P60
  15. 【#】+【#】+【5】:Switch the video format to 720P50
  16. 【#】+【#】+【6】:Switch the video format to 1080P30
  17. 【#】+【#】+【7】: Switch the video format to 1080P25
  18. 【#】+【#】+【8】::Switch the video format to 1080P59
  19. 【#】+【#】+【9】::Switch the video format to 1080I59

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-25

Note: If the address of the former remote control is not address 1 but another one from 2, 3, or 4, the corresponding camera address will be restored to address 1 when all parameters are restored to factory default. The user should change the remote control address to address 1.

Note: The modification is valid only if exit the menu before saving and powering off.

  1. Menu Control
    【MENU】: Enter/exit the OSD menu or return to the previous menu
    【HOME】: Enter next menu
    【↑】【↓】: Choose item
    【←】【→】: Modify values

  2. English Menu

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-26 FMK12UH-Pro-20x-FoMaKo-
AI-Auto-Tracking-HDMI-PTZ-Camera-FIG-27

Network Configuration

Network Connection
When you power on the camera for the first time, please press “* # Manual” one by one on the remote control to restore the camera, it will be easier to do the following settings.

  • If you have more than one camera, please restore the cameras one by one:
  • Power on Cam1, restore Cam1, power off Cam1;
  • Power on Cam2, restore Cam2, power off Cam2;
  • Power on Cam3, restore Cam3, power off Cam3;
  • Now, Please follow the steps to add the camera to your network:
  • Step 1: Power on the camera Step 2: Camera HDMI port ->HDMI Cable->TV/monitor-> Camera’s video comes out on your screen Step 3: Camera LAN port -> Network Cable- > Router/switch (to which your PC is connected to) Step 4: Go to camera’s menu by press “menu” button on remote control -> Network-> IP Addr.
  • you can see the camera’s IP address which is assigned by your router. Please check the picture, this camera’s IP is 192.168.0.100 (The camera’s LCD screen will show the IP address too)
  • Step 5: Turn “DHCP” to “OFF”, “whether to reset”: YES,
  • Press the “Home” button to confirm the settings on the remote control, and the camera will reboot. (Important: turn off DHCP, the camera will keep its current IP address, or when the camera reboots, the IP address will be changed.)

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-29

Web Login
Input the Camera’s IP address(example IP: 192.168.0.100) in the browser (Google Chrome recommended) and click the Enter button to enter into the Web Client login page. Users can log in as administrators and normal users. If log as administrator (Default User name/Password: admin), users can preview, playback, and set configuration in the Web Client; If log in as a normal user (Default User name/Password: user1 or user2), users can only preview, playback and logout, no option for configuration. Language Selection: click Chinese/English in the upper right corner of the login page to select the language type of the web interface.

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-30

Streaming

  • Video Stream Capture
  • Configurations -> Video Configure-> Video Encode

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-31

  • Configure the parameters according to the network environment. Note: stream name live/av0 (live/ XXX)
  • For example:
  • The camera’s example IP is 192.168.0.100. The way to obtain the RTSP video stream is as below
  • rtsp://192.168.0.100:554/live/av0(av0 mainstream)
  • rtsp://192.168.0.100:554/live/av1(av1 sub stream)
  • rtmp://192.168.0.100:1935/live/av0(av0 mainstream)
  • rtmp://192.168.0.100:1935/live/av1(av1 sub stream)

Configurations > Network Configure> SRT

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-32

  • Configure the parameters according to the network environment; Camera’s example IP is 192.168.0.100, and the way to obtain the SRT video stream is as follows: srt://192.168.0.100:9000

Push Video Stream
Configurations -> Video Configure-> Stream Publish

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-33

  • Push the RTMP stream to a public network server, the stream camera IP must be on the public network, otherwise, it will fail to connect to the server.
  • Host address: server address, which can be either a domain name or an IP address
  • Host port: server default port number
  • Stream name: live/test (live/ XXX)
  • Username and password: the username and password set by the server, or leave it empty
  • Access url:rtmp://host domain name: host port/live/xxx
  • Or (rtmp: //host IP address: host port/live/xxx)

NDI Configuration (for NDI camera only)
Configurations -> Video Configure-> NDI

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-34

  • Click the NDI enable switch and restart the camera to use the NDI function

Software Upgrading

  1. Log in to the web page and manage camera settings. The default page is the preview interface, where users can PTZ control, record video, preset camera positions and etc.
  2. Configurations -> System Configure-> UpdateFMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-FIG-35
  3. Click “browse” to select the .mrg update file, then click the upgrade button to finish software upgrading. 4) Camera reboot after completion of firmware update. It prompts with “successful upgrade”.
    Log in to check the firmware version to make sure the software upgrade is successful.
    Then click “restore factory default”, reboot and restore parameters to factory default ( user name: admin; password admin).

Serial Port Communication and Control

  • The camera could be controlled through RS232/RS485/RS422 interface; RS232 serial parameter are as follows:
  • Baud rate: 2400/4800/9600/115200 bits/sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None.
  • After powering on, the camera first goes left, then back to the middle position. Self-test is finished after the zoom moved to the farthest and then back to the nearest position. If the camera saved 0 preset before, it will be back to that position after initialization. At this point, the user can control the camera by the serial commands.

VISCA Protocol Return Command

Ack/Completion Message

 | Command Packet| Note
ACK| z0 41 FF| Returned when the command is accepted.
Completion| z0 51 FF| Returned when the command has been executed.

z = camera address + 8

Error Messages

 | Command Packet| Note

Syntax Error

|

z0 60 02 FF

| Returned when the command format is different or when a command with illegal command parameters is accepted
 |  |  | Returned when a command cannot be executed due to
Command Executable| Not|

z0 61 41 FF

| current conditions.    For    example,    when    commands

controlling the focus manually are received during auto

 |  |  | focus.

VISCA Protocol Control Command

Command Function Command Packet Note
AddressSet Broadcast 88 30 0p FF p: Address setting
IF_Clear Broadcast 88 01 00 01 FF I/F Clear
CAM_Power On 8x 01 04 00 02 FF Power ON/OFF
Off 8x 01 04 00 03 FF



CAM_Zoom

| Stop| 8x 01 04 07 00 FF|
Tele(Standard)| 8x 01 04 07 02 FF
Wide(Standard)| 8x 01 04 07 03 FF
Tele(Variable)| 8x 01 04 07 2p FF| ****

p = 0(low) – F(high)

Wide(Variable)| 8x 01 04 07 3p FF
Direct| 8x 01 04 47 0p 0q 0r 0s FF| pers: Zoom Position






CAM _Focus

| Stop| 8x 01 04 08 00 FF|
Far(Standard)| 8x 01 04 08 02 FF
Near(Standard)| 8x 01 04 08 03 FF
Far(Variable)| 8x 01 04 08 2p FF| ****

p = 0(low) – F(high)

Near (Variable)| 8x 01 04 08 3p FF
Direct| 8x 01 04 48 0p 0q 0r 0s FF| pers: Focus Position
Auto Focus| 8x 01 04 38 02 FF|
Manual Focus| 8x 01 04 38 03 FF|
One Push mode| 8x 01 04 38 04 FF|
CAM _Zoom Focus| Direct| 8x 01 04 47 0p 0q 0r 0s 0t 0u 0v 0w FF| pers: Zoom Position tube: Focus Position
 | High| 8x 01 04 58 01 FF|
CAM_AFSensitivity| Normal| 8x 01 04 58 02 FF| Focus sensitivity Setting
---|---|---|---
Low| 8x 01 04 58 03 FF



CAM_AFZone

| Front| 8x 01 04 AA 00 FF| ****


Focus Region Setting

Betting| 8x 01 04 AA 01 FF
Meeting| 8x 01 04 AA 02 FF
Education| 8x 01 04 AA 03 FF
Moving| 8x 01 04 AA 04 FF
Middle| 8x 01 04 AA 05 FF


CAM_WB

| One Push mode| 8x 01 04 35 03 FF|
One Push Trigger| 8x 01 04 10 05 FF| One Push WB Trigger(Enabled during One Push WB mode)
CAM_WB Mode| 8x 01 04 35 pq FF| pq = 00–0B WBMode


CAM_AWBSensitivity

| Low| 8x 01 04 A9 00 FF| ****

WB Sensitivity Setting

Normal| 8x 01 04 A9 01 FF
High| 8x 01 04 A9 02 FF



CAM _RGain

| Reset| 8x 01 04 03 00 FF| ****

Manual Control of R Gain

Up| 8x 01 04 03 02 FF
Down| 8x 01 04 03 03 FF
Direct| 8x 01 04 43 00 00 0p 0q FF| pq: R Gain
CAM_ Bgain| Reset| 8x 01 04 04 00 FF| Manual Control of B Gain
Command| Function| Command Packet| Note
 | Up| 8x 01 04 04 02 FF|
 | Down| 8x 01 04 04 03 FF|
 | Direct| 8x 01 04 44 00 00 0p 0q FF| pq: B Gain
CAM_AE| Full Auto| 8x 01 04 39 00 FF| Automatic Exposure mode
 | Manual| 8x 01 04 39 03 FF| Manual Control mode
 | Shutter priority| 8x 01 04 39 0A FF| Shutter Priority Automatic Exposure mode
 | Iris priority| 8x 01 04 39 0B FF| Iris Priority Automatic Exposure mode
 | Bright| 8x 01 04 39 0D FF| Bright mode
CAM_Shutter| Reset| 8x 01 04 0A 00 FF| Shutter Setting
 | Up| 8x 01 04 0A 02 FF|
 | Down| 8x 01 04 0A 03 FF|
 | Direct| 8x 01 04 4A 00 00 0p 0q FF| pq: Shutter Position
CAM_Iris| Reset| 8x 01 04 0B 00 FF| Iris Setting
 | Up| 8x 01 04 0B 02 FF|
 | Down| 8x 01 04 0B 03 FF|
 | Direct| 8x 01 04 4B 00 00 0p 0q FF| PQ: Iris Position
CAM_Gain Limit| Reset| 8x 01 04 0C 00 FF| Gain Limit Setting
 | Up| 8x 01 04 0C 02 FF|
 | Down| 8x 01 04 0C 03 FF|
 | Gain Limit| 8x 01 04 2C 0p FF| p: Gain Position
CAM_Bright| Reset| 8x 01 04 0D 00 FF| Bright Setting
 | Up| 8x 01 04 0D 02 FF|
 | Down| 8x 01 04 0D 03 FF|
 | Direct| 8x 01 04 4D 00 00 0p 0q FF| PQ: Bright Position
CAM_ExpComp| On| 8x 01 04 3E 02 FF| Exposure Compensation ON/OFF
 | Off| 8x 01 04 3E 03 FF|
 | Reset| 8x 01 04 0E 00 FF| Exposure Compensation Amount Setting
 | Up| 8x 01 04 0E 02 FF|
 | Down| 8x 01 04 0E 03 FF|
 | Direct| 8x 01 04 4E 00 00 0p 0q FF| PQ: ExpComp Position
CAM_Back Light| On| 8x 01 04 33 02 FF| Back Light Compensation
---|---|---|---
 | Off| 8x 01 04 33 03 FF|
CAM_WDRStrength| Reset| 8x 01 04 21 00 FF| WDR Level Setting
 | Up| 8x 01 04 21 02 FF|
 | Down| 8x 01 04 21 03 FF|
 | Direct| 8x 01 04 51 00 00 00 0p FF| p: WDR Level Position
CAM_NR| 2D| 8x 01 04 53 0p FF| P=0-7 0:OFF
 | 3D| 8x 01 04 54 0p FF| P=0-8 0:OFF
CAM_Gamma|  | 8x 01 04 5B 0p FF| p = 0 –  4 0:Default 1: 0.45 2:0.50 3:0.55           4:0.63
CAM_Low-Light Mode| ON| 8x 01 04 2D 01 FF| Low-Light Mode Setting
 | OFF| 8x 01 04 2D 00 FF|
CAM_Flicker| OFF| 8x 01 04 23 00 FF| OFF
 | 50HZ| 8x 01 04 23 01 FF| 50HZ
 | 60HZ| 8x 01 04 23 02 FF| 60HZ
CAM_Aperture| Reset| 8x 01 04 02 00 FF| Aperture Control
 | Up| 8x 01 04 02 02 FF|
 | Down| 8x 01 04 02 03 FF|
 | Direct| 8x 01 04 42 00 00 0p 0q FF| PQ: Aperture Gain
Command| Function| Command Packet| Note
CAM_PictureEffect| B&W-Mode| 8x 01 04 63 04 FF| PictureEffect Setting
 | OFF| 8x 01 04 63 00 FF|


CAM_Memory

| Reset| 8x 01 04 3F 00 pq FF| PQ: Memory Number(=0 to 254) Corresponds to 0 to 9 on the Remote Commander
 | Set| 8x 01 04 3F 01 pq FF|
 | Recall| 8x 01 04 3F 02 pq FF|
CAM_LR_Reverse| On| 8x 01 04 61 02 FF| Image Flip Horizontal ON/OFF
 | Off| 8x 01 04 61 03 FF|
CAM_PictureFlip| On| 8x 01 04 66 02 FF| Image Flip Vertical ON/OFF
 | Off| 8x 01 04 66 03 FF|



CAM_ColorSaturation

| ****


Direct

| ****


8x 01 04 49 00 00 00 0p FF

| P=0-E

0:60%        1:70%        2:80%        3:90%

4:100%

5:110% 6:120% 7:130% 8:140%

9:150% 10:160% 11:160% 12:180%

13:190%               14:200%

CAM_IDWrite|  | 8x 01 04 22 0p 0q 0r 0s FF| pqrs: Camera ID (=0000 to FFFF)
Preset Lock| ON| 8x 01 03 02 FF| Preset Lock ON/OFF
 | OFF| 8x 01 03 03 FF|
Pan Tilt Speed| Set Pan Tilt Speed| 8x 01 02 0p FF| P:1-10


SYS_Menu

| ON| 8x 01 04 06 06 02 FF| Turn on the menu screen
 | OFF| 8x 01 04 06 06 03 FF| Turn off the menu screen
IR_Receive| ON| 8x 01 06 08 02 FF| IR(remote commander)receive On/Off
 | OFF| 8x 01 06 08 03 FF|


IR_ReceiveReturn

| On| 8x 01 7D 01 03 00 00 FF| IR(remote commander)receive a message via the VISCA communication ON/OFF
 | Off| 8x 01 7D 01 13 00 00 FF|
CAM_SettingReset| Reset| 8x 01 04 A0 10 FF| Reset Factory Setting
CAM_Brightness| Direct| 8x 01 04 A1 00 00 0p 0q FF| PQ: Brightness Position
CAM_Contrast| Direct| 8x 01 04 A2 00 00 0p 0q FF| PQ: Contrast Position


CAM_Flip

| OFF| 8x 01 04 A4 00 FF| ****

Single Command For Video Flip

 | Flip-H| 8x 01 04 A4 01 FF|
---|---|---|---
 | Flip-V| 8x 01 04 A4 02 FF|
 | Flip-HV| 8x 01 04 A4 03 FF|







CAM_VideoSystem

| ****





Set camera video system

| ****






8x 01 06 35 00 0p FF

| P: Video format 0:1080P60;

1:1080P50;

4:720P60;

5:720P50;

6:1080P30;

7:1080P25; A:1080P59.94; C:720P59.94; D:1080P29.97;

Pan_tiltDrive| Up| 8x 01 06 01 VV WW 03 01 FF| VV: Pan speed 0x01 (low speed) to 0x18 (high speed)

WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)

Y: Pan Position Z: Tilt Position

 | Down| 8x 01 06 01 VV WW 03 02 FF|
 | Left| 8x 01 06 01 VV WW 01 03 FF|
 | Right| 8x 01 06 01 VV WW 02 03 FF|
 | Uplift| 8x 01 06 01 VV WW 01 01 FF|
 | Upright| 8x 01 06 01 VV WW 02 01 FF|
 | DownLeft| 8x 01 06 01 VV WW 01 02 FF|
 | DownRight| 8x 01 06 01 VV WW 02 02 FF|
 | Stop| 8x 01 06 01 VV WW 03 03 FF|
 | AbsolutePosition| 8x 01 06 02 VV WW

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

|
 | RelativePosition| 8x 01 06 03 VV WW

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

|
 | Home| 8x 01 06 04 FF|
 | Reset| 8x 01 06 05 FF|


Pan-tiltLimitSet

| Set| 8x 01 06 07 00 0W

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

| W:1 UpRight 0:DownLeft YYYY: Pan Limit Position(TBD) ZZZZ: Tilt Limit Position(TBD)
 | Clear| 8x 01 06 07 01 0W

07 0F 0F 0F 07 0F 0F 0F FF

|

VISCA Protocol Inquiry Command

Command Command Packet Return Packet Note
CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF On
y0 50 03 FF Off(Standby)
CAM_ZoomPosInq 8x 09 04 47 FF y0 50 0p 0q 0r 0s FF pers: Zoom Position

CAM_FocusAFModeInq

| ****

8x 09 04 38 FF

| y0 50 02 FF| Auto Focus
y0 50 03 FF| Manual Focus
y0 50 04 FF| One Push mode
CAM_FocusPosInq| 8x 09 04 48 FF| y0 50 0p 0q 0r 0s FF| pers: Focus Position


CAM_AFSensitivityInq

| ****

8x 09 04 58 FF

| y0 50 01 FF| High
y0 50 02 FF| Normal
y0 50 03 FF| Low


CAM_AFZoneInq

| ****

8x 09 04 AA FF

| y0 50 00 FF| Front
y0 50 01 FF| Betting
y0 50 02 FF| Meeting
y0 50 03 FF| Education
y0 50 04 FF| Moving
y0 50 05 FF| Middle


CAM_WBModeInq

| ****

8x 09 04 35 FF

| y0 50 00 FF| Auto
y0 50 01 FF| 3000K
y0 50 02 FF| 4000K
 |  | y0 50 03 FF| One Push Mode
---|---|---|---
y0 50 04 FF| 5000K
y0 50 05 FF| Manual
y0 50 06 FF| 6500K
y0 50 07 FF| 3500K
y0 50 08 FF| 4500K
y0 50 09 FF| 5500K
y0 50 0A FF| 6000K
y0 50 0B FF| 7000K


CAM_AWBSensitivityInq

| ****

8x 09 04 A9 FF

| y0 50 00 FF| Low
y0 50 01 FF| Normal
y0 50 02 FF| High
CAM_RGainInq| 8x 09 04 43 FF| y0 50 0B FF| pq: R Gain
CAM_BGainInq| 8x 09 04 44 FF| y0 50 00 00 0p 0q FF| pq: B Gain



CAM_AEModeInq

| ****


8x 09 04 39 FF

| y0 50 00 FF| Full Auto
y0 50 03 FF| Manual
y0 50 0A FF| Shutter priority
y0 50 0B FF| Iris priority
y0 50 0D FF| Bright
CAM_ShutterPosInq| 8x 09 04 4A FF| y0 50 00 00 0p 0q FF| PQ: Shutter Position
CAM_IrisPosInq| 8x 09 04 4B FF| y0 50 00 00 0p 0q FF| PQ: Iris Position
CAMGain LimitInq| 8x 09 04 2C FF| y0 50 0p FF| p: Gain Position
CAM
BrightPosiInq| 8x 09 04 4D FF| y0 50 00 00 0p 0q FF| PQ: Bright Position


CAM_ExpCompModeInq

| ****

8x 09 04 3E FF

| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_ExpCompPosInq| 8x 09 04 4E FF| y0 50 00 00 0p 0q FF| PQ: ExpComp Position
CAM_BacklightModeInq| 8x 09 04 33 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_WDRStrengthInq| 8x 09 04 51 FF| y0 50 0p FF| p: WDR Strength
CAM_NRLevel(2D) Inq| 8x 09 04 53 FF| y0 50 0p FF| P: 2DNRLevel
CAM_NRLevel(3D) Inq| 8x 09 04 54 FF| y0 50 0p FF| P:3D NRLevel
CAM_FlickerModeInq| 8x 09 04 55 FF| y0 50 0p FF| p: Flicker Settings(0: OFF, 1: 50Hz, 2:60Hz)
CAM_ApertureInq| 8x 09 04 42 FF| y0 50 00 00 0p 0q FF| PQ: Aperture Gain
CAM_PictureEffectModeInq| 8x 09 04 63 FF| y0 50 00 FF| Off
y0 50 04 FF| B&W
CAM_MemoryInq| 8x 09 04 3F FF| y0 50 0p FF| p: Memory number last operated.
Pan Tilt SpeedInq| 8x 09 01 01 FF| y0 50 0p FF| P:1-10
SYS_MenuModeInq| 8x 09 06 06 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_LR_ReverseInq| 8x 09 04 61 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_PictureFlipInq| 8x 09 04 66 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_ColorSaturationInq| 8x 09 04 49 FF| y0 50 00 00 00 0p FF| p: Color Gain setting 0h (60%) to Eh (130%)
CAM_IDInq| 8x 09 04 22 FF| y0 50 0p FF| p: Gamma ID
IR_ReceiveInq| 8x 09 06 08 FF| y0 50 02 FF| On
 |  | y0 50 03 FF| Off
IR_ReceiveReturn|  | y0 07 7D 01 04 00 FF| Power ON/OFF
 |  | y0 07 7D 01 04 07 FF| Zoom Tele/wide
 |  | y0 07 7D 01 04 38 FF| AF ON/OFF
 |  | y0 07 7D 01 04 33 FF| Camera _Backlight
 |  | y0 07 7D 01 04 3F FF| Camera _Memery
 |  | y0 07 7D 01 06 01 FF| Pan_titleDriver
CAM_BrightnessInq| 8x 09 04 A1 FF| y0 50 00 00 0p 0q FF| PQ: Brightness Position
CAM_ContrastInq| 8x 09 04 A2 FF| y0 50 00 00 0p 0q FF| PQ: Contrast Position
CAM_FlipInq| 8x 09 04 A4 FF| y0 50 00 FF| Off
 |  | y0 50 01 FF| Flip-H
 |  | y0 50 02 FF| Flip-V
 |  | y0 50 03 FF| Flip-HV
CAM_GammaInq| 8x 09 04 5B FF| y0 50 0p FF| p: Gamma setting
CAM_Low-LightModeInq| 8x 09 04 2D FF| y0 50 00 FF| OFF
 |  | y0 50 01 FF| ON
CAM_VersionInq| 8x 09 00 02 FF| y0 50 ab cd

mn pq rs tu vw FF

| ab cd: vendor ID ( 0220 ) mn pq: model ID

rs tu:    ARM Version vw: reserve





VideoSystemInq

| ****




8x 09 06 23 FF

| ****




y0 50 0p FF

| P: Video format 0:1080P60;

1:1080P50;

4:720P60;

5:720P50;

6:1080P30;

7:1080P25; A:1080P59.94; C:720P59.94;

D:1080P29.97;

---|---|---|---
Pan-tiltMaxSpeedInq| 8x 09 06 11 FF| y0 50 ww ZZ FF| ww: Pan Max Speed ZZ: Tilt Max Speed
Pan-tiltPosInq| 8x 09 06 12 FF| y0 50 0w 0w 0w 0w 0z 0z

0z 0z FF

| we: Pan Position            Z: Tilt

Position

Note: [X] in the above table indicates the camera address to be operated,【y】=【x + 8】.

Pelco-D Protocol Command-List

Function| Byte1| Byte2| Byte3| Byte4| Byte5| Byte6| Byte7
---|---|---|---|---|---|---|---
Up| 0xFF| Address| 0x00| 0x08| Pan Speed| Tilt Speed| SUM
Down| 0xFF| Address| 0x00| 0x10| Pan Speed| Tilt Speed| SUM
Left| 0xFF| Address| 0x00| 0x04| Pan Speed| Tilt Speed| SUM
Right| 0xFF| Address| 0x00| 0x02| Pan Speed| Tilt Speed| SUM
Upleft| 0xFF| Address| 0x00| 0x0C| Pan Speed| Tilt Speed| SUM
Upright| 0xFF| Address| 0x00| 0x0A| Pan Speed| Tilt Speed| SUM
DownLeft| 0xFF| Address| 0x00| 0x14| Pan Speed| Tilt Speed| SUM
DownRight| 0xFF| Address| 0x00| 0x12| Pan Speed| Tilt Speed| SUM
Zoom In| 0xFF| Address| 0x00| 0x20| 0x00| 0x00| SUM
Zoom Out| 0xFF| Address| 0x00| 0x40| 0x00| 0x00| SUM
Focus Far| 0xFF| Address| 0x00| 0x80| 0x00| 0x00| SUM
Focus Near| 0xFF| Address| 0x01| 0x00| 0x00| 0x00| SUM
Stop| 0xFF| Address| 0x00| 0x00| 0x00| 0x00| SUM
Set Preset| 0xFF| Address| 0x00| 0x03| 0x00| Preset ID| SUM
Clear Preset| 0xFF| Address| 0x00| 0x05| 0x00| Preset ID| SUM
Call Preset| 0xFF| Address| 0x00| 0x07| 0x00| Preset ID| SUM
Query Pan Position| 0xFF| Address| 0x00| 0x51| 0x00| 0x00| SUM
Query Pan Position Response| 0xFF| Address| 0x00| 0x59| Value High Byte| Value Low Byte| SUM
Query Tilt Position| 0xFF| Address| 0x00| 0x53| 0x00| 0x00| SUM
Query Tilt Position Response| 0xFF| Address| 0x00| 0x5B| Value High Byte| Value Low Byte| SUM
Query Zoom Position| 0xFF| Address| 0x00| 0x55| 0x00| 0x00| SUM
Query Zoom Position Response| 0xFF| Address| 0x00| 0x5D| Value High Byte| Value Low Byte| SUM

Pelco-P Protocol Command-List


Function

| ****

Byte1

| ****

Byte2

| ****

Byte3

| ****

Byte4

| ****

Byte5

| ****

Byte6

| ****

Byte7

| Byte

8

---|---|---|---|---|---|---|---|---
Up| 0xA0| Address| 0x00| 0x08| Pan Speed| Tilt Speed| 0xAF| XOR
Down| 0xA0| Address| 0x00| 0x10| Pan Speed| Tilt Speed| 0xAF| XOR
Left| 0xA0| Address| 0x00| 0x04| Pan Speed| Tilt Speed| 0xAF| XOR
Right| 0xA0| Address| 0x00| 0x02| Pan Speed| Tilt Speed| 0xAF| XOR
Uplift| 0xA0| Address| 0x00| 0x0C| Pan Speed| Tilt Speed| 0xAF| XOR
Upright| 0xA0| Address| 0x00| 0x0A| Pan Speed| Tilt Speed| 0xAF| XOR
---|---|---|---|---|---|---|---|---
DownLeft| 0xA0| Address| 0x00| 0x14| Pan Speed| Tilt Speed| 0xAF| XOR
DownRight| 0xA0| Address| 0x00| 0x12| Pan Speed| Tilt Speed| 0xAF| XOR
Zoom In| 0xA0| Address| 0x00| 0x20| 0x00| 0x00| 0xAF| XOR
Zoom Out| 0xA0| Address| 0x00| 0x40| 0x00| 0x00| 0xAF| XOR
Stop| 0xA0| Address| 0x00| 0x00| 0x00| 0x00| 0xAF| XOR
Focus Far| 0xA0| Address| 0x01| 0x00| 0x00| 0x00| 0xAF| XOR
Focus Near| 0xA0| Address| 0x02| 0x00| 0x00| 0x00| 0xAF| XOR
Set Preset| 0xA0| Address| 0x00| 0x03| 0x00| Preset ID| 0xAF| XOR
Clear Preset| 0xA0| Address| 0x00| 0x05| 0x00| Preset ID| 0xAF| XOR
Call Preset| 0xA0| Address| 0x00| 0x07| 0x00| Preset ID| 0xAF| XOR
Query Pan Position| 0xA0| Address| 0x00| 0x51| 0x00| 0x00| 0xAF| XOR
Query Pan Position Response| 0xA0| Address| 0x00| 0x59| Value High Byte| Value Low Byte| 0xAF| XOR
Query Tilt Position| 0xA0| Address| 0x00| 0x53| 0x00| 0x00| 0xAF| XOR
Query Tilt Position Response| 0xA0| Address| 0x00| 0x5B| Value High Byte| Value Low Byte| 0xAF| XOR
Query Zoom Position| 0xA0| Address| 0x00| 0x55| 0x00| 0x00| 0xAF| XOR
Query Zoom Position

Response

| ****

0xA0

| ****

Address

| ****

0x00

| ****

0x5D

| ****

Value High Byte

| ****

Value Low Byte

| ****

0xAF

| ****

XOR

Maintenance and Troubleshooting

Camera Maintenance

  1. Please power off the camera and disconnect the power adapter and socket, if it’s not used for a long run.
  2. Use a soft cloth or tissue to clean the camera cover.
  3. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

Troubleshooting

  • No video output
  • Check whether the camera power supply is connected, the voltage is normal, the power indicator is lit.
  • Whether the machine could do a self-check after restarting.
  • Check whether the bottom of the DIP switch is in the normal operating mode (see Table 2.2 and Table 2.3)
  • Check whether the video output cable or video display is normal

No image sometimes

  • Check whether the video output cable or video display is normal

Video dithering when zoom-in or zoom-out

  • Check whether the camera installation position is solid
  • Whether there is a shaking machine or objects around the camera

The remote control does not work

  • The remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1 too)
  • Check whether the battery is installed on the remote controller or low.
  • Check the menu whether is closed, camera control through the remote controller is only available after exiting the menu. If video output from LAN, the menu will not be displayed, the menu will automatically exist 30s later, and then it can be controlled by a remote controller.

The serial port does not work

  • Check whether the camera serial device protocol, baud rate, and address are consistent
  • Check whether the control cable is connected properly
  • Check whether the camera working mode is the normal operating mode

Web pages cannot log in

  • Check if the camera outputs video normally by connecting directly to the screen.
  • Check whether the network cable is connected properly (the Ethernet port yellow light flashes to indicate normal network cable connection)
  • Check the camera’s current IP Address
  • Check if the camera and PC are connected to the same router/

How to use the camera as a USB camera for Skype/zoom

  • Method One: Use the camera’s USB port
  • Method Two: Use HDMI to USB video capture card

Can’t transmit audio

  • Please login to the camera’s webpage -> Configuration-> Audio configure -> Enable then Reboot the camera. you can also do something with audio settings here.

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-36

  • For other unknown problems, please email us at: [email protected]
  • We will help you to solve all the problems.

Example: Streaming to Facebook

Step 1

  • First of all, please make sure the camera’s IP address is assigned by the router, and input your PC’s DNS, if you don’t have your PC’s DNS, you can also use Google NDS:
  • 8.8.8.8
  • 8.8.4.4

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-37

Step 2

  • Create an event on Facebook and get the following info from Facebook.

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-38

Facebook will give you two parameters, “stream key” and “server URL”
Step 3

  • Fill these two parameters into the “host address” and “stream name” of the camera, and change the port to 443

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-39

Example: Streaming to Youtube

  • Streaming to YouTube is similar to streaming to Facebook.
  • Port Type: RTMP
  • Host Port: 1935
  • Host Address = Youtube “Stream URL”
  • Stream Name = Youtube “Stream Key”

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-40

Example: Streaming to Vmix

  1. Click “Add Input”
  2. Stream/SRT -> Choose VLCFMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-FIG-42
  3. Input camera’s RTSP URL:
    rtsp://192.168.0.100:554/live/av0
    Please change the IP address to your camera’s ip address.

FMK12UH-Pro-20x-FoMaKo-AI-Auto-Tracking-HDMI-PTZ-Camera-
FIG-43

  • Then, press “OK”, it will stream to Vmix successfully.
  • And it is a similar method to streaming to other live streaming software.

Copyright Statement

  • All the contents in this manual and its copyright are owned by the company.
  • No one is allowed to imitate, copy, or translate this manual without the company’s permission.
  • This manual contains no guarantee, standpoint expression or other implies in any form.
  • Product specification and information in this manual is for reference only and subject to change without notice.
  • All rights reserved. No reproducing is allowed without acknowledgement.

CONTACT

  • E-mail: [email protected]
  • Website: www.fomako.net
  • Phone: 0086-18565635753
  • Address: 10F NiuLanQian Building, Minzhi,
  • Longhua, Shenzhen, China, 518000
  • Please feel free to contact us if you have any questions.

References

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