SOUNDPEATS SPE-0083 Air4 Pro Wireless Earbuds User Manual

SOUNDPEATS SPE-0083 Air4 Pro Wireless Earbuds User Manual

BLUETOOTH

How to pair SOUNDPEATS Air4 Pro?

1. Open the lid of the charging case, press and hold the button on the chargingcase for 3 seconds until the indicator light on the charging case flashes white. At this point, they enter into pairing mode. 2. Turn on your device's Bluetooth and select SOUNDPEATS Air4 Pro fromtheBluetooth list to complete the pairing

How to reset SOUNDPEATS Air4 Pro?

1. Place both earbuds back into the charging case, and make sure theyareplaced correctly. 2. With the case lid open, press and hold the button of the charging casefor 10s until the indicator light of case flashes white twice. 3. Close the case lid and take out the wireless earbuds, and they are activatedsuccessfully. Reset complete.

Why is the Bluetooth connection unstable sometimes?

| Reasons| Workarounds
---|---|---
**Case 1| When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc. Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.| Please use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
****Case 2| When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking.| When put the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) forBluetooth communication.
****Case 3| When using the earbuds closes to the other Bluetooth devices.The earbuds may be affected by these radio waves when u sing them in a location with a mixture of multiple radiowaves.| Turn off the Bluetooth function of the otherBluetooth devices.
****Case 4| When using the device away from the earbuds, such as in a different room.Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player.When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetoothcommunication may be weak.| Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
****Case 5**| When a lot of Applications are running at the same time when use the Bluetooth function.| Quit APPs which you are not using on the device to reducethe load.

What can I do if the earbuds stopped connecting to my device?

What can I do if the left earbud and the right earbud won’t worktogether?

1. Please use a bit of light microfiber cloth with a bit of rubbing alcohol tocleanthe charging connectors to ensure the earbuds charge well. 2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not myMac-

book/computer?

1.Unpair the earbuds from the phone, then the earbuds will lose Bluetoothconnection to the phone and enter into pairing mode. 2.Put the earbuds into the charging case to reset. 3.Then open the Bluetooth of your Mac-book/computer to connect. 4.If those do not help, you may need to update your computer's Bluetoothdriver. There is no driver for it. Bluetooth drivers must come fromthe specificmanufacturer for your exact computer model. Download and install theappropriate Bluetooth driver from the computer vendor's website, then restar your system before attempting to pair and connect to your earbuds.

How to connect the earbuds with two devices at the same time?

SOUNDPEATS Air4 Pro earbuds can be paired simultaneously with twodevices. How to connect: Once the earbuds are paired with device A, turn off theBluetooth of device A. Repeat the pairing operation to connect the earbuds to device B. Whenthepairing is completed, please turn on the Bluetooth of device A to completethepairing.

SOUND

– [Accessibility] – [Hearing] 2) For Android: [Accessibility features] – [Accessibility] – [Audio balance]” image-1=”” headline-2=”h2″ question-2=”Why the other side could not hear me when calling?” answer-2=”SOUNDPEATS 5 1. Please wear both earbuds together instead of any single one. 2. Please choose to pick up phone calls via the earbuds. 3. Please do not mute the phone calls. 4. Please clean the Mic holes to avoid dust or secretions blocking. 5. Please kindly adjust the volume through the earbuds and devices. 6. If you are using the earbuds with an Android phone, please checkthesettings to see if you have allowed both phone audio and media audiotobetransmitted through the earbuds. 7. Please change other devices to have a try” image-2=”” headline-3=”h2″ question-3=”Why my earbuds do not support aptX Lossless?” answer-3=”If your phone does not support aptX Lossless, it will not show aptXLosslesswhen using the earbuds.” image-3=”” headline-4=”h2″ question-4=”” answer-4=”” image-4=”” count=”5″ html=”true” css_class=””]

CHARGING

What does the indicator light on the charging case tell?

1. The battery life of the charging case
   Charging Case Indicator| Battery Left
   ---|---
   Green| 50% – 100%
   Yellow| 10% – 49%
   Red| 10% or less
2. While charging the case, the indicator flashes slowly
   Charging Case Indicator| Battery Power
   ---|---
   Red light flashes slowly| 0 – 20%
   Yellow light flashes slowly| 20% – 69%
   Green light flashes slowly| 70% – 99%
   Green light stays on| 100%

How to charge the charging case?

1. Connect the charging case to a Type-C charger. (The current doesnot exceed 1A). 2. If the earphones stay idle for an extended period, charge themat least everythree months to prevent the battery from being damaged.

What should I do if the charging case won’t charge?

Please try to use another known working charging cable to chargethe charging case for more than 10 hours through your computer. Whenyoucharge the case, please take both earbuds out of charge case. Compared to other electronics, the earbuds are low power products. Hencefor charging safety, please use the regular charger head in good status.

What can I do if any earbud stopped charging?

When you put the earbud one by one into the charge case, you will seethelight of case will flash white once separately, then the earbuds will gointocharge status. If no light flash, please use a bit of microfiber cloth with rubbing alcohol toclean the charging connectors and try to adjust the earbuds to ensure thelight flash once when you put earbuds back into charge case. Then please chargethe earbuds for 2 hours. Warm tip: Please be careful not to press the earbuds too hard in the chargingcase, so as not to damage the copper pillars in the charging case.

Why are the earbuds still connecting to my phone after placingthemback and

close the case lid?

1. The charging case has no remaining power. Placing the earbuds backintothe charging case can’t turn them off if the case battery is dead. 2. Please make sure the earbuds are correctly placed in the chargingcase, and make sure the charging contacts are clean. Please try to clean the placesbetween the charging case and the earbuds with something like a microfiber cloth.

TOUCH CONTROL

What can I do if the touch controls do not work always?

Please touch the middle of the control zone. And when your hand is wet, thetouch control may not respond well, please keep your hand dry. Please try to skip the songs more times, you will find the best frequencytocontrol the earbuds. When you don't find the frequency you may thinkthe earbuds don't work, please give it some patient. Another way for you to have a try: discharge the earbuds, then re-chargeandreset.

SOUNDPEATS Earbuds APP

How to register an account?

Fail to receive the verification code?

1. Make sure your phone is connected with good network and try to sendthecode again about 5 minutes later; 2. Check your spam folders/junk inbox first; 3. Try to register with a different email address; 4. Uninstall SOUNDPEATS APP then reinstall and restart your device toregister again; 5. Please manually type your email into the area instead of auto fill for your email address, and also please pay attention to the format of English lettersand the space before and after the email address; 6. Please try to turn off anti-virus software. If you have data encryptionsoftware on your phone, you may have to

What can I do if the earbuds won’t connect to the APP ?

CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentionedin this

FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soonaspossible. If we confirmed that the problem couldn't be solved, we will applythereplacement or refund for you. SOUNDPEATS provides an 12-month warrantyfor every product. Your satisfaction is always greatly important to us.

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