Tenda MX12 Whole Home Mesh Wi-Fi 6 6E System Installation Guide
- June 14, 2024
- Tenda
Table of Contents
Tenda MX12 Whole Home Mesh Wi-Fi 6 6E System
Package contents
- Mesh device x 3 (3-pack)/2 (2-pack)/1 (1-pack)
- Power adapters x 3 (3-pack)/2 (2-pack)/1 (1-pack)
- Ethernet cable x 1
- Quick installation guide x 1
Please read this guide before you start with the quick setup upon the first use. MX12 is used for illustration here unless otherwise specified. The actual product prevails.
Button/Interface
The buttons and interfaces may vary with models.
| Button/ Interface | Description |
|---|
MESH
| MESH button.
– Networking: Press this button for about 1 to 3 seconds. The
LED indicator blinks green fast. Within 2 minutes, press the MESH
button of another device for 1 to 3 seconds to negotiate with this device.
-De-networking (DO NOT operate unless necessary): Press this button for about 8 seconds and release it when the LED indicator blinks red fast. The node is reset and removed from the network and no longer automatically joins in again.
RESET RST
| Reset button.
When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green and then blinks slowly, the device is reset successfully.
LAN3/IPTV| LAN/IPTV multiplexing port, LAN port by default.
LAN2| LAN port.
WAN/LAN WAN/LAN1|
WAN/LAN multiplexing port, WAN port by default.
1 2 3| WAN/LAN auto-adaptive port.
POWER PWR| Power jack.
For the initial internet connection with the Mesh device used as a router, see I to II if you bought a 1-pack and see I to III if you bought a 2-pack or 3-pack. For extending the WiFi network of existing Tenda devices that support the Mesh function, see III.
Connected the node
- If you purchased a kit, choose one device from the kit to connect to the internet as the primary node in the network.
Tips
If you do not use a modem for internet access, skip steps 1 and 3.
- Power off your modem.
- Use the included Ethernet cable to connect the WAN port of the device to the LAN port of your modem or the Ethernet jack.
- Power on your modem.
- Power on the node, and wait until the LED indicator blinks green.
Connect the node to the internet
Smartphones used for example
- Connect the smartphone to the WiFi network of the primary node, and you will be automatically redirected to the web UI of the device. The SSID and password can be found on the bottom label of the device.
(MX12 used for example)
Follow the onscreen instructions to connect the device to the internet. After the device is connected to the internet, its LED indicator lights solid green.
Tips
If the web UI is not displayed, open a browser on your smartphone and visit
tendawifi.com in the address bar. If you still cannot log in to the web UI,
see Q1 in the FAQ.
If you use the device as a single router, now you have completed the settings and can access the internet with:
- Wireless devices: Connect to your WiFi network using the SSID and password you set.
- Wired devices: Connect to the LAN ports of your node.
Tips
If you cannot access the internet, see Q2 in the FAQ.
Extend network
Step 1: Networking
For 2-pack and 3-pack:
Place the other devices in the kit within 3 meters from the primary node and power them on. Wait for about 3 minutes. When the LED indicators of these devices light solid green, the networking is successful and these devices become secondary nodes in the network.
For 1-pack:
Tips
- Check that the primary node has been connected to the internet with the MESH button function enabled and the new node has been restored to factory settings.
- If the networking failed, contact Tenda’s technical support.
- Place the node in an elevated and open position within 3 meters from your existing node.
- Use the power adapter to connect the node to a power source. Wait about 40 seconds. The node completes startup when its LED indicator blinks green slowly.
- Press the MESH button of the node for about 1 to 3 seconds. The LED indicator blinks green fast. Within 2 minutes, press the MESH button of the node of the existing network for 1 to 3 seconds to negotiate with this node.
When the LED indicator of the node lights solid green, the networking is successful and the node becomes a secondary node in the network.
Step 2: Relocate the node
- Refer to the following relocation tips to locate the secondary nodes to a proper position:
- Ensure that the distance between any two nodes is less than 10 meters.
- Keep your nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators.
- Place the nodes in a high position with few obstacles.
- Power on the secondary nodes again till these LED indicators blink green slowly
Tips
If the LED indicator of the secondary node keeps blinking green slowly for
more than 3 minutes, relocate the secondary node and move it closer to the
primary node.
Observe the LED indicator of the secondary nodes until the LED indicator lights one of the following colors:
Done.
To access the internet with:
- Wireless devices: Connect to your WiFi network using the SSID and password you set. (All nodes share the same SSID and password)
- Wired devices: Connect to the LAN ports of your nodes.
LED indicator status
After the device is powered on for about 40 seconds, the system completes startup. The status of the LED indicator is shown in the following table.
| LED indicator status | Description |
|---|---|
| Solid green | Connected to the internet. |
| Solid yellow | Networking succeeds. Fair connection quality. |
| Solid red | Networking succeeds. Poor connection quality. |
| Blinking green slowly | Connecting to other nodes or waiting to connect to |
other nodes.
Blinking green fast| Networking by MESH button.
Blinking red slowly| Failed to connect to the internet.
FAQ
Q1: I cannot log in to the web UI by visiting
tendawifi.com. What should I do?
A1: Try the following solutions:
- Ensure that your mobile device is connected to the WiFi network of the node.
- Ensure that the cellular network (mobile data) of the mobile device is disabled.
- Reset the node by referring to Button/Interface and try again.
Q2: I cannot access the internet after the configuration. What should I
do?
A2: Try the following solutions first:
- Check whether the WAN port of the node is connected to a modem or Ethernet jack properly.
- Log in to the web UI of the node and navigate to the Internet Settings page.
- Follow the instructions on the page to solve the problem.
- If the problem persists, try the following solutions:
- For wireless devices:
- Check whether your wireless device is connected to the WiFi network of the node.
- Log in to the web UI and change your WiFi name and WiFi password on the WiFi Settings > WiFi Name & Password page. Then try again.
- For wired devices:
- Check whether your wired device is connected to a LAN port properly.
- Check whether the wired device is set to Obtain an IP address automatically and Obtain DNS server address automatically.
Get support and services
- For more information, please visit www.tendacn.com or scan the QR code.
- You can see the product name and model on the product label.
Technical Support
- Shenzhen Tenda Technology Co., Ltd.
- Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
- Website: www.tendacn.com
- E-mail: support.nova@tenda.com.cn
- support.de@tenda.cn (Deutsch)
- support.fr@tenda.cn (Français)
- support.es@tenda.cn (Español)
- support.it@tenda.cn (Italiano)
- support.uk@tenda.cn (United Kingdom)
- support.us@tenda.cn (North America Support)
Copyright
© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co.,
Ltd. Other brand and product names mentioned herein are trademarks or
registered trademarks of their respective holders. Specifications are subject
to change without notice.
- Download Tenda WiFi App to remotely manage devices