SOUNDPEATS B0BQTKVGS8 Wireless Earbuds Air 3 Deluxe HS Instruction Manual

SOUNDPEATS B0BQTKVGS8 Wireless Earbuds Air 3 Deluxe HS

Product Information

• Product Name: SoundPEATS Air3 Deluxe HS
• Category: Bluetooth Earbuds

Product Usage Instructions

Pairing SoundPEATS Air3 Deluxe HS

1. Open the charging case lid while the case has enough power left.
2. Press and hold the button on the charging case for 3 seconds until the white light flashes.
3. Both earbuds will turn on and enter pairing mode.
4. Activate the Bluetooth on your device and choose SOUNDPEATS Air3 Deluxe HS to connect.

Resetting SoundPEATS Air3 Deluxe HS

1. Place back both earbuds in the charging case.
2. The white light on the charging case will flash twice, indicating the earbuds start charging.
3. With the case lid open, press and hold the charging case button for 10 seconds until the white light flashes 2 times, indicating the reset is complete.
4. Close the case lid and reopen it to activate the earbuds.

Bluetooth Connection Stability Case 1:

• When using earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc., there may be radio wave interference.

Workaround:

• Use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. to avoid radio wave interference.

Case 2:

• When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio, the Bluetooth signal may be affected.

Workaround:

• Move the Bluetooth device to a place where there are no obstacles between the Bluetooth device and earbuds (such as the human body) for Bluetooth communication. Turn off the Bluetooth function of other Bluetooth devices.

Case 3:

• When using the earbuds close to other Bluetooth devices, there may be radio wave interference.

Workaround:

• When putting the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between the Bluetooth device and earbuds (such as the human body) for Bluetooth communication.
  Turn off the Bluetooth function of other Bluetooth devices.

Case 4:

• When using the device away from the earbuds, such as in a different room, Bluetooth communication may become weaker.

Workaround:

• Keep the Bluetooth earbuds as close to the Bluetooth player as possible.

Case 5:

• When a lot of applications are running at the same time, the Bluetooth function may be affected.

Workaround:

• Quit apps that you are not using on the device to reduce the load.

Troubleshooting Earbud Connection

1. Clear the pairing record between the earbuds and all of the previous devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Close the case lid and reopen it to activate the earbuds.
5. Activate the Bluetooth on your device and choose SOUNDPEATS Air3 Deluxe HS to connect.

BLUETOOTH

How to pair SoundPEATS Air3 Deluxe HS?

1. Open the charging case lid while the case has enough power left, press and hold the button on the charging case for 3 seconds until the white light flashes, and both earbuds will turn on and enter paring mode.
2. Activate the Bluetooth on your device and choose “SOUNDPEATS Air3 Deluxe HS” to connect.

How to reset SoundPEATS Air3 Deluxe HS?

1. Place back both earbuds, the white light on the charging case flashes twice, the earbuds start charging.
2. With the case lid open, press and hold the charging case button for 10 seconds until the white light flashes 2 times, reset completely.
3. Close the case lid and reopen it to activate the earbuds.

Why is the Bluetooth connection unstable sometimes?

routers, microwave ovens, refrigerators, etc.**

Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.

The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.

| Please use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
Case 2| When using the Bluetooth device in the pocket of the chest pants, or a bag while listening to the audio.

If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal.    As human body is the biggest source of signal blocking.

| When putting the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between the Bluetooth device and earbuds (such as the human body) for

Bluetooth communication.

Case 3

| When using the earbuds close to the other Bluetooth devices.

The earbuds may be affected by these radio waves when

| Turn off the Bluetooth function of the other

Bluetooth devices.

| using them in a location with a mixture of multiple radio waves.|
---|---|---
Case 4| When using the device away from the earbuds, such as in a different room.

Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player. When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetooth

communication may be weak.

| Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
Case 5| When a lot of applications are running at the same time when using the Bluetooth function.| Quit apps that you are not using on the device to reduce the load.

What can I do if the earbuds stop connecting to my device?

1. Clear the pairing record between the earbuds and all of the previous devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Close the case lid and reopen it to activate the earbuds. Then activate the Bluetooth on your device and choose “SOUNDPEATS Air3 Deluxe HS” to connect.

What can I do if the left earbud and the right earbud don’t work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my Macbook/computer?

1. Unpaired the earbuds from the phone, the earbuds will lose Bluetooth connection to the phone.
2. Put the earbuds into the charging case to reset.
3. Then open the Bluetooth of your Macbook/computer to connect.
4. If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the

SOUNDPEATS

appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds.

SOUND

Why does the volume of the earbuds reduce after using a period of time?

1. It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
2. Please change other devices to see if the problem still exists.

What can I do if one earbud is quieter than the other?

1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
2. Please change other devices. You can try this way:
   • UNPAIR and delete from your original device
   • Pair to a new device and play music
   • UNPAIR and delete from this new device
   • Pair back with the original device
3. Try to reset the earbuds.
4. Please also adjust the “Audio Equalizer” in your phone to see if it helps:
5. For iPhone: [General] – [Accessibility] – [Hearing]
6. For Android: [Accessibility features] – [Accessibility] – [Audio balance]

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change other devices to have a try.

• Note: There are two MICs on the left and right earbuds, one for calling and one for collecting noise. When making a call, only the mic used by the main earbud for the call and noise reduction will be activated.
• You can use two earbuds together. If you just want to use any earbud for the call, you can put the other earbud in the charging case or turn it off.

CHARGING

What does the indicator on the charging case tell?

• It shows the battery power left in the charging case.
• 50%-100% Green
• 10%-49% Yellow
• 10% or less Red

While charging the case, the indicator flashed slowly.

• 0%-19% Red
• 20%-69% Yellow
• 70%-99% Green
• 100% Green LED stays on

How to charge the charging case?

1. Use a Type-C adapter to charge the case(current no more than 1A)
2. Please charge the earbuds and charging cases at least once per 3 months when not in use for a long time.

What should I do if the charging case won’t charge?
Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low-power products. Hence for charging safety, please do not use a fast charger.

What can I do if any earbuds stop charging?

• Please put the earbuds one by one into the charging case, you will see the light of the case flash white once separately, and then the earbuds will go into charge status.
• If no light flashes, please use a bit of microfiber cloth with rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the light flashes once you put the earbuds back into the charging case.
• Then please charge the earbuds for 2 hours.
• Warm tip: Please be careful not to press the earphone too hard in the charging case, so as not to damage the copper pillars in the charging case.

Why are the earbuds still connecting to my phone after placing them back and closing the case lid?

1. The charging case has no remaining power. Placing the earbuds back into the charging case can’t turn them off if the case battery is dead.
2. Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.

TOUCH CONTROL

What can I do if the touch controls do not work always?

1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
2. Please try to skip the songs more times, you will find the best frequency to control the earbuds. When you don’t find the frequency you may think the earbuds don’t work, please give it some patience.
3. Another way for you to have a try: discharge the earbuds, then charge and reset.

CUSTOMER SERVICE TEAM

What should I do if the problem with the earbuds is not mentioned in this FAQ?

• If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible.
• If we confirm that the problem can’t be solved, we will apply for a replacement or refund for you. SoundPEATS provides a 12-month warranty for every product. Your satisfaction is always greatly important to us.

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