Hiseeu C30 4G LTE Security Camera User Manual
- June 14, 2024
- Hiseeu
Table of Contents
Security Camera
(User Manual )
Email: [email protected] (For US)
[email protected] (For UK&EU)
Whatsapp:+8613392810296
Web: www.hiseeu.com
Tel: 1-917-338-1084
(Available Pacific Time: 5:00pm12:00pm)
Please read the Quick Guide carefully before using the product and keep it
properly.
Important Features about Hiseeu 4G Wireless Security camera
- The camera is the 4G wireless security camera. The SIM card would support the camera running in any places that you want.
- The 4G wireless security camera can’t work with your home wifi network. So please don’t connect the camera with your home wifi network.
- In order to run the cellular security camera work normally, Please make sure the 4G cctv camera has been inserted a nano SIM card (Included) and cellular data plan in available state.
- If you want to recharge the SIM card, Please refer to the steps below:
Open the Ubox app> click the “setting” icon> click “4G traffic service” selection> click “Recharge of traffic package” to select the cellular data plan you want to order.
If there is any question when recharging the SIM card, Please contact with Hiseeu global customer service team.
Battery Camera:
Out Of Box Audit
After receiving the product, please check all items in the product package. If there is any items missed or damaged, Please feel free to contact with us as soon as possible.
Packing list
S/N| Item| Quantity
1| User manual| 1pc
2| Solar Camera| 1pc
3| Solar Panel| 1pc
4| USB power supply| 1pc
5| 4G SIM Card| 1pc
Interface Description:
TDA73
TD473
Indicator light introduction:
- The red light is always on, the 4G signal is too weak, please check whether the antenna is up. Or adjust the position and orientation of the device.
- The red and blue lights flash alternately slowly, if the traffic is insufficient or the payment is in arrears, please replace the SIM card or recharge.
- The red and blue lights flash alternately, the device does not detect the SIM card, please confirm that the SIM card has been inserted. like
- The red light is flashing, the equipment is faulty, please contact our after-sales service
- The blue light flashes quickly, and the connection to the server is abnormal.
- Purple and other light flashing, automatic network access failed, please set the APN
App Installation
Scan the following QR code or search “Ubox” in App store or Google Play to download and install the App.
http://app.ubianet.com/app/ubox
App Registration
-
Open the app then click “Register” to creat an account for the app.
Check and select to agree the agreement then your E-mail box will get an verification code.
( For better user’s experience, please allow to open all permissions to avoid missing any notifications from the app.) -
Set the login password and confrim the login password.
Then press ‘Register’ to next step.
-
The verification mail would be sent to your mail box, please click the link to complete the verification.
-
Enter your E-mail address, and password, click login.
(APP will auto fill the account infomaion)
Camera Connection
-
Click the button below “Add a Device”.
-
Click the button below “Setup 4G Device”.
-
Insert the SIM card into device, after the power on the device, wait for the device bule LED light up, then press next.
Please
refer to the instructions below to check the configuration of the camera. -
Find the UID QR code on deive, then use APP scan the QR code.
-
APP searches the device in internet, it may take 5-60 seconds.
-
Select the name and device location then press ‘Done’.
-
The device will enter to the device list automatically. Setup successfully.
App Function Settings
-
Switch SD/HD mode. Please switch to HD mode for clear image, you can also set default HD mode in settings.
-
Turn on volume of camera. All of our camera support two-way audio function, turn on it to hear the voice, please note that you also need to turn the phone volume up.
-
Take screenshots of important pictures, save them on your phone, and view them in the album.
-
Two way audio fuction please press the buttion to communicate.
-
Record important video manually, save them on the phone, and view them in the album.
-
Cloud storage/SD card storage video viewing.
-
PTZ camera rotation; adjust the rotation speed; view zoom in and out.
-
Switch full color/infrared mode.
In full color mode, the camera would turn on the floodlighs. -
Switch the full screen viewing to landscape view.
Camera Settings
Select” ” icon go to to adjust the settings of the camera.
Device name
Change your device name
Memory card
If your SD card doesn’t record, you can click Format to view it again.
Image Flip
Change the angle of view of the camera image according to different scenarios.
Scene mode
Normal mode: Click the “ ” icon, the camera can manually select infrared or
floodlight mode in low-light scenes
Night vision mode: The camera would turn on the floodlighs when movement
detected(This mode would affect the power consumption of camera).
Detection Sensitivity
You can adjust the sensitivity of motion detection to High/ Middle/ Low.
Device alarm
Enable this option, so that you can receive alarm message.
Arming alarm
Arming alarm time period setting. 
Sleep delay
Adjust the duration of your motion detection alarm video:
No delay- 5 seconds of cloud video; 15 seconds of sleep- 10 seconds of cloud
video; 30 seconds of sleep- 20 seconds of cloud video; 60 seconds of sleep- 30
seconds of cloud video.
Retry Time
When your device is offiine, the camera will automatically try to reconnect.
Fiemware update
Click to upgrade on line.
Alarm push
Click” ” icon to Turn on or turn off alarm push button
Basic settings
a. Click” ” icon to
- View Device ID
- Share device permissions
- 4G data recharge or inquiry
- Cloud service package purchase
b. Click” ” icon to view videos saved by cloud storage, but you need to order cloud storage services first.
Album
a. Click the icon to view saved screenshots and videos.
b. Click the” ” icon 
Cloud service
Click to order cloud storage service, you can choose different pcloud storage
service plans.
My friends
Click to view the friends you have shared the device with. 
Common settings
- Click to play in real time and turn off the sound by default
- Click playback to turn off the sound by default
- Real-time playback default definition
- Show battery percentage
- Alarm Vibration
- Alarm ringtone
- Talk voice change
- Two-way voice
Frequently asked questions
Click to view frequently encountered problems with the camera
Application Wizard
Show application wizard again 
Contact us
lf there is any question when using the camera, you can submit your question
to customer service, we will provide you with help after receiving it.
Frequently Asked Questions
Q: How to solve the failure to add camera?
A:
- Please confirm that the SIM card is inserted.
- Please confirm SIM card valid and the traffic is sufficient.
- Please confirm 4G signal at the current location normal.
- Please confirm the device antenna installed.
- Contact our after-sales email [email protected] or [email protected].
Q: How to solve the failure to add camera?
A:
- Please confirm that the SIM card is inserted.
- Please confirm SIM card valid and the traffic is sufficient.
- Please confirm 4G signal at the current location normal.
- Please confirm the device antenna installed.
- Contact our after-sales email [email protected] or [email protected].
Q: Can this camera be connected to the Hiseeu system?
A: No, it can’t be.
Q: Is it possible to use WIFI or connect via WIFI?
A: It does not need to use WIFI and cannot connect via wifi.
Q: How much data will this Hiseeu 4G security camera use monthly?
A: Data usage depends on actual working conditions. Generally, 2GB of data
will be enough for a month.
Q: Does this 4g solar camera work with Sg sim
A: Hiseeu 4g solar cameras work with SG SIM cards but only support 4G signals.
So when activating the SG SIM card, please select the 4G service. Please note
that the SIM card used in your phone will not affect the camera.
Q: How can i recharge the SIM card and order thecellular data plan?
A: Open the Ubox app> click the “setting” icon> click “4G traffic service”
selection> click “Recharge of traffic package” to select the cellular data
plan you want to order.
If there is any question when recharging the SIM card, Please contact with
Hiseeu global customer service team.
Email: [email protected] (For US)
[email protected] (For UK&EU)
Whatsapp:+8613392810296
Web: www.hiseeu.com
Tel: 1-917-338-1084
(Available Pacific Time: 5:00pm12:00pm)