HISEEU A021 Smart IP Camera User Guide

HISEEU A021 Smart IP Camera

Email: support@hiseeu.com
WhatsApp: +8618126465980

Please read the Quick Guide carefully before using the product and keep it properly.

Letter of Thanks
Friend of Hiseeu;
Thanks for your trust to purchase wireless security camera from Hiseeu and please accept our sincere appreciation here.
Thanks again for your great support. With the support, we will not only insist on our dream, but also do our best to develop Hiseeu products. We are looking forward to your suggestions, which would help Hiseeu become a world-leading brand in innovating video surveillance products arnd solutions front.

Hiseeu CCTV always places customers’ needs as our top priarity. From raw materials purchasing to product shipping, we carefully test every process. Our qualified cameras are built with advanced chipset and each power plug certificated with CE,FCC and UL for safety. Each camera is strictly tested before shipment.
As the growing company, we will release new products in global market regularly. If you are interested in any Hiseeu new releasing products, please let us know anytime.
If you are satistied with our product or service, could you please take a minute to share your product experience on Aliexpress? Your precious customer review will help us shape our business to the best and let other customers know more about
Hiseeu product and service, your unwavering support and patronage is our motivation to go further.
On behalf of all colleagues in Hiseeu CCTV, we sincerely appreciate your trust.
Please let us know if there is anything we can do to assist you further. If you have any questions, please feel free to contact us via email: support@hiseeu.com.

Thanks again and wish you all the best.
Your Sincerely,
All staffs in Hiseeu CCTV

Device Installation and Configuration

This manual is suitable for various types of cameras.
(The appearance may be different due to different batches. The details are subject to the receipt. This manual is only for the installation instructions of this series of equipment.)

Description

1. Photosensitive
   Collect ambient luminosity value, turn on the infrared light when the current illuminance is less than 3 Lux.

2. Reset button
   The working state of the device, press 10 seconds to restore factory settings, the camera will have a voice prompt broadcast.

3. SD card slot
   TF card, storage video and playback video.

4. DC power supply
   Power input

5. Network port and indicator light
   Connect the Lan cable and check the current device status indicator light.

Software Installation

1. APP Download and Installation
   Users can search “ICSee» on Apple store or on Google Play, or scan the QR code below to install the APP.
   Note: For iOS system, it requires iOS 8.0 version or above.
   For Android,Version:V2.0.2. or above.

2. Register Account

3. Go to login interface, click “sign up”

4. Register with your phone number or email address, click”confirm “, a verification code will send to your email or your phone ( If you use phone number to sign up, please add+ 1 in front of your phone number)

5. Input the verification code and set up your own password, then click “confirm” to complete.

Add process

A. Wi-Fi Smart Connection (all kinds of cameras can use, 5GHz WiFi is not supported)
Power on the device, reset camera, wait about 30 seconds. Start up of Voice prompt.

1. Click on “+”, then click on “WIFI camera”.
2. Power on the camera interface, click “Next”, then click “Next”. again to confirm that the camera is in the state of distribution network.
3. In Router setting, input your WIFI name and password, click “confirm” to complete.
4. Turn on the QR code of mobile phone,click “Next”, a QR code will show on the mobile phone.
5. Using the device to scan the QR code on the mobile phone, according to the operation the figure shows, then proceed to the next step after hearing the prompt tone or seeing the light status.
6. Set a password for the device

AP mode connection (all kinds of cameras can use}

Power on the device, reset the camera, Wait about 30 seconds. Start up of Voice prompt, then click reset button over 3 times, you will hear a sound “entry AP mode”.

1. Go to ICsee APP, click”+”~ Other distribution networks and adding methods.
2. Select “AP Distribution Network”.
3. Add camera (AP mode), click “Next step”.
4. Go to your phone WiFi Setting, Select device hotpot name robot_xxx or camera_xxx, input the password: 1234567890.
5. In Router setting, input your WIFI password, click “confirm” to complete.
6. Wait for connecting, connection successful.
7. Set a password for the device

Add the camera on same router ( which has wired port)

PS: use a LAN cable to connect camera with your router, keep phone connecting to WIFI, which is on same gateway with camera

1. Go to ICsee APP, click”+”~ Other distribution networks and adding methods.
2. Select “Nearby Cameras”.
3. Find the device named robot_xxx, then click it.
4. Connection successful, click setting~ Network Settings.
5. Select Routing mode, input your WIFI password, click “Save” to complete.
6. Wait for connecting, connection successful, unplug the LAN cable.

Share to second phone

1. On your phone, click “Share”, a QR code will show up.
2. On another phone, go to ICsee APP, click “+ “~ From sharing.
3. Scan the QR code, the camera will added to the phone automatically.

View Alarm , Preview and Playback

1. Click” Message” to view the alarm information of the camera.
2. Click the corresponding play icon on the device list to enter the preview interface to view real-time video and have voice intercom.
3. Click the playback or cloud icon to view the video which is on the device or in the cloud. (some cameras don’t support cloud service)

Motion Detection Alarm
With the function on, the App will push an alarm message to you when a motion is triggered.
Click “Settings” and choose “Smart Alarm”, open “Smart Alarm”,”Alarm Push” and “Alarm Action, take a video and snapshot”.

If you want to enable alarm sound, enable “Alarm Action”,”Device Beep”, if not, please disable it.
If you want to set a period for motion detect, please click “Alarm Time” to set.

For record Setting, please Enable the Record Switch.

If you think there are too many alarms for motion detect, just want to detect people alarm. Please turn on “Human Shape Detection”, it will decrease extra wrong alarm. ( Human Shape Detection just some type of camera support)

Remote Access on PC Client

Please contact vendor for PC Client download Link and video instructions. (https://download.xm030.cn/d/MDAwMDA2NDE=)

1. Download PC Client “VMS” and installed
2. Remain the default User Name and Password. Click “SIGN IN”
3. “Device Manager”
4. Manual Add, Enter Cloud ID Number
5. Show connected (Connected Successfully)-Home-Live View.
   IN Live View~ Select the display location and double-click the device ( serial number)

FAQ

Ql. For PTZ camera, how to use zoom function?
This is a digital zoom camera, you can zoom in with the bar under the video, move the circle to the right or left to zoom in or out.

Q2. How to open color night vision? (some cameras can’t support, all refer to product detail on Amazon)

1. Go to ICsee APP to play
2. Click “Lighting”~ Mode 1: White light Mode 2: Normal Mode 3: Double Light Vigilance <]x4
3. A. Choose “White light”. When it is at dark, camera will show white light, and image will show color
4. B. Choose “Normal”. When it is at dark, camera will show red light and that light can’t turn off, image will show black and white
5. C. Choose “Double Light Vigilance”. When it motion detection, camera will show white light and flash, image will show color.

Q3. How to flip picture

1. Go to ICsee APP
2. Click “Settings”~ Basic Settings~ Flip Left-Right/ Flip Upside-Down

Q4. How to find camera’s ip address ?

1. Keep camera work on the same router with your computer/better use LAN cable to connect camera with your router
2. Install Device manage software on computer: http://www.hiseeu.com/images/article/201902lStrecge.zip
3. Click search- choose ip address- change camera’s ip addressSame to pc- Modify- confirm “Save conifg to device successful”search again
4. If with the same gateway, you can directly use ip address to login in IE browser (user name: admin password: as you set)

QS. IF forget password, how to find it?

1. Press reset button on camera over 10 seconds, start up of Voice prompt.
2. Go to connect camera on APP again.

QG. IF camera show offiine, how to solve ?

1. Check the power supply is working properly or not.
2. Take camera near your router, maybe signal is weak.
3. If still can’t make it on line, use an Ethernet cable connect to router and check LAN port blink or not.
4. Contact with our after-sale service. (WhatsApp: +8618126465980/ Email to: support@hiseeu.com)

Q7. About recording/ SD card

1. Currently, the camera supports FAT32G format Class6, Class10 TF Card, max supports 128G. When the TF Card is full.it will delete earlier video automatically and loop recording
2. If your camera can’t recognize SD card, please check SD card format~ power camera off~ insert SD card~ power camera~ reset camera to check.
3. NVR can also be used for video recording management of multiple cameras

QB. About Cloud service

1. Some camera support this function, some cameras don’t support.
   Please refer to Product Link on our store.

2. In generally, there are 7 days to experience for free.

3. If you don’t need it, don’t open this function.

4. There’s a charge for this function.

Thanks for reading, if our product is perfect, hope you can give us full stars feedback. More information, please contact with our after-sale service.

Email: support@hiseeu.com
WhatsApp: +8618126465980

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