EPSON V1070 Sure Color Instructions
- September 12, 2024
- Epson
Table of Contents
V1070 Sure Color
Product Information
Specifications
-
Product: Epson Preferred Plus Commercial Service and Support
Plan -
Coverage: Epson SureColor series printer
-
Term Options: 1, 2, or 4 years
-
Service Options: On-site repair or exchange service
Product Usage Instructions
Activation and Setup
-
Ensure you have purchased the Epson Preferred Plus Commercial
Service and Support Plan with your Epson SureColor series
printer. -
Keep the Plan document, purchase receipt, activation code, and
product serial number handy. -
Activate your Plan by following the emailed instructions after
purchase.
Obtaining Service
-
Contact Epson’s toll-free number 888-668-3266 during the
support hours of 7:00 a.m. to 4:00 p.m., Pacific Time, Monday
through Friday. -
Provide Epson with the model and serial number of the Product,
location details, and a description of the issue.
Service and Support
The service provided under this Plan is separate from the
original limited warranty. If your Product experiences issues
within the Plan term and before reaching the Use Limits, an Epson
technician will assist in resolving the problem.
FAQ
Q: What is the coverage period for the Epson Preferred Plus
Commercial Service and Support Plan?
A: The Plan offers coverage for 1, 2, or 4 years from the Plan
Start Date, depending on the purchased term.
Q: How do I activate my Epson Preferred Plus Commercial Service
and Support Plan?
A: Activation instructions will be emailed to you after
purchasing the Plan. Follow the provided steps to activate your
coverage.
Epson PreferredSM Plus Commercial Service and Support Plan
for Purchase with Epson® SureColor® Series Printers
This Epson Preferred Plus Commercial Service and Support Plan (“Plan” or
“Agreement”) includes expert technical support and Service if the covered
Epson SureColor series printer (“Product”) has a hardware issue that cannot be
remedied over the phone.
This Plan document, along with the receipt for the purchase of the Plan,
governs the Service that you (“Customer”) will receive from Epson to protect
the Product.
This Plan is available only to Epson’s commercial customers who meet the
program requirements. It is intended for purchase with an Epson SureColor
series printer.
Please read these important legal Terms and Conditions, including an
arbitration provision.
Cancellation options are set forth in Section F, Term, Cancellation, and
Refunds.
AtEpson’ssolediscretion,eitheron-
siterepairorexchangeservicewillbeusedwithoutcharge for parts or labor.
Service Plan Highlights
Ì At Epson’s discretion, either on-site repair with three (3) business day
response, as described in Section E, Subsection 3 (“On-Site”), or assisted
exchange scheduled within three (3) business days, as described in Section E,
Subsection 4 (“Exchange”) will be used
Ì One (1), two (2), or four (4) years of coverage depending on the Plan
purchased
Ì Labor, travel costs, and two-way shipping costs included
Term of the Plan: One (1), two (2), or four (4) years of coverage from the
Plan Start Date, depending on the Plan purchased; unless it is earlier
terminated as provided herein. The Plan could end sooner if the Product
reaches its Use Limits.
Use Limits: See the table at the end of this Plan for model-specific
information.1
We recommend Customer completes the section below and keeps this document along with the return acknowledgment, a copy of the receipt for purchase of this Plan, and the receipt for the purchase of the Product for Customer’s records. An activation code and instructions will be emailed to Customer after Plan purchase.
Service Plan Product Code:
Activation Code:
Product Purchase Date: Product Serial No.:
MM/DD/YYYY
Initial Product Installation Date: MM/DD/YYYY
Plan Start Date:
MM/DD/YYYY
1 Use limit information can be viewed on a status sheet printout and/or on the control panel display.
Terms and Conditions
A. PlanOverview During the Term of the Plan, Epson America, Inc. (“Epson”), or
its designee, will provide priority technical telephone support and other
services described herein (“Service”) for the Epson Product for which Customer
has purchased a Plan. Epson will use commercially reasonable efforts to
Service the Product in accordance with this Agreement. Epson is the obligor of
this Plan and the party that is financially and legally obligated to perform
Service under this Agreement. Epson’s obligations under this Plan are backed
by the full faith and credit of Epson, with its principal place of business
located at 3131 Katella Ave., Los Alamitos, CA 90720, USA. Epson is the seller
of this Plan, but if Customer purchased this Plan from an Epson dealer, that
party is the seller of this Plan and Customer should keep the name and address
of the dealer on file for Customer’s records.
B. Plan Fee The fee for each Plan is payable in full before it will be
activated. Customer is responsible for any taxes arising from the Service
provided under this Agreement. See Section F for cancellation details and the
applicability of a refund.
C. Eligibility This Plan is offered to and intended only for Epson’s
commercial customers. It must be purchased with an Epson SureColor series
printer.
Customer may purchase service plans covering up to four (4) years on a year-
to-year basis, or any combination thereof. Total coverage, including the
original limited warranty and service plan(s), for a single Product serial
number cannot exceed five (5) years from the initial Product purchase date.
This Plan is not available for purchase for products that exceed the Use
Limits which can be viewed on a status sheet printout and/or on the control
panel display. Customer must be prepared to submit proof of original purchase
for the Product.
Service coverage options may be available for Epson products that have
exceeded their Use Limits (as listed in the table at the end of this Plan) or
are older than five (5) years. Please contact Epson at
888-668-3266 to discuss alternative
service options. At Epson’s discretion, products that have exceeded their Use
Limits or are older than five (5) years, may become eligible for service
coverage if they pass an operational inspection (inspection fees apply).
Nonoperational products may become eligible for service coverage if they pass
an operational inspection after they have been repaired at Epson’s time and
material rates. Repair estimates are available at Epson’s time and materials
rates. Please contact Epson regarding eligibility questions.
D. HowtoObtainService 1. Call toll-free
888-668-3266 between the hours of 7:00
a.m. and 4:00 p.m., Pacific Time, Monday through Friday. Support hours are
subject to change without notice.
2. Customer will be asked to provide Epson with the model and serial number
of the Product, the address where it is located, and a description of the
problem.
E. Service and Limitations Service described in this Agreement is separate
from the limited warranty provided at the time of the Product’s original
purchase. This Agreement does not modify the terms and conditions of that
limited warranty.
2
1. What is Covered: At its sole discretion, Epson agrees to provide Service
if the Product becomes inoperable or unable to perform according to Epson
specifications due to defects in workmanship or materials during the Term of
the Plan. Each Plan, if used in the United States, Canada, or Puerto Rico,
provides coverage for either the Term of the Plan, or until the Product has
exceeded the Use Limits, whichever occurs first. No other coverage is
included. This Agreement covers only hardware and mechanical failures related
to the parts and components of the Product.
2. What Epson Will Do to Correct Problems: Should the Product become
inoperable or unable to perform its function according to Epson specifications
during the Term of the Plan and before it has reached the Use Limits
(whichever occurs first), an Epson technician will work with Customer to
resolve the problem and determine whether the Product requires hardware
service. If so, at Epson’s sole discretion, either on-site repair or assisted
exchange will be used without charge for parts or labor.
3. On-Site: If Epson determines a covered hardware defect requires repair,
and the Product is within Epson’s on-site service territory, an Epson-trained
technician will repair the Product at Customer’s facility. Epson will usually
dispatch repair parts and a technician to the Product’s location within three
(3) business days if Epson determines repair is required prior to 1:00 p.m.,
Pacific Time. An adult must be available to accept the shipment and be present
at all times while the technician is on-site. If Epson’s determination is made
after 1:00 p.m., Pacific Time, dispatch may be delayed an additional day.
Service may also be delayed if Customer’s facility is outside major
metropolitan areas or is not located in the contiguous United States.
a. Service Parts: Epson’s shipment of service parts does not imply that
replacement is required. When service involves the exchange of parts, the
items/parts replaced become the property of Epson. Replacement items assume
the remaining Term of the Plan of the original Product. Replacement parts may
be new or remanufactured to Epson standards.
4. Exchange:If at its sole discretion, Epson authorizes exchange, Epson will
ship a replacement product to Customer, freight prepaid, as long as Customer’s
address is in the United States, Canada, or Puerto Rico. (The replacement
product will not include promotional materials, accessories, stands,
documentation, manuals, software, or cables.) If Epson determines the Product
requires Service before 1:00 p.m., Pacific Time, Epson will usually ship a
replacement product to Customer’s location within a business day. If that
determination is made after 1:00 p.m., Pacific Time, shipment will usually
take an additional business day. Shipments to remote areas may require longer
delivery times. An adult must be available to accept the delivery.
Epson or its designee will contact Customer within three (3) business days to
schedule assisted exchange. Epson or its designee will unpack the replacement
product, pack the defective unit in the same packaging, and remove the
defective unit from Customer’s site. It is Customer’s responsibility to set up
the replacement unit. Service may be delayed if Customer’s facility is outside
major metropolitan areas or is not located in the contiguous United States.
The replacement product assumes the remaining Term of the Plan of the original
Product. 5. What This Plan Does Not Cover
a. Any damage caused by misuse, abuse, improper installation, or neglect;
improper packaging or shipping; disasters such as fire, flood, or lightning;
improper electrical currents, software problems, or interaction with non-Epson
products.
b. Any damage caused by using inks or ink delivery systems other than the
Epson ink system for which the Product was designed.
c. Any damage caused by using non-Epson media (unless the media was expressly
recommended by Epson).
d. Loss of data.
3
e. Any damage, maintenance, or service arising from excessive or continuous
use. f. Any damage caused by, or any service for, third-party software,
applications, parts,
components, or peripheral devices added to the Product after its shipment from
Epson, e.g., dealer- or user-added boards, components, or cables. g. Any
damage caused by installing the Product next to a heat source or directly in
the path of an air vent or air conditioner.
h. Service outside the United States, Canada, or Puerto Rico. i. Service if
the Product label, logo, rating label, or serial number has been removed.
j. Any damage from service performed by anyone other than an Epson-authorized
servicer. k. Any service or replacement of consumable items or maintenance
consumables such as ink
cartridges, ink supply units, ink packs, pick-up rollers, ADF rollers, etc. l.
Any cosmetic damage or wear to Product casings or covers. m. Accessories,
paint, or refinishing of the Product. n. Any color change or fading of printed
media, or reimbursement of materials or services
required for reprinting. o. Any product or parts purchased as used,
refurbished, or reconditioned. p. Any damage caused by using improper
packaging materials or improper packing and
shipping when returning a Product for repair or replacement. Customer will be
invoiced for such shipping damages to the Product.
q. Any problem or damage from Customer’s failure to procure, install, or have
maintenance performed on equipment or items not covered by this Agreement and
on all non-Epson communications media and peripherals. This includes, without
limitation, transmission lines, networks, and telephone equipment for data
transmission; any electrical or mechanical work external to the Product; or
maintenance, alterations, installation, deinstallation, and reinstallation of
accessories, attachments, or other devices not furnished by Epson.
r. Any problem or damage from operator or user error. s. Installation,
deinstallation, or reinstallation of the Product.
t. Compensation for the consumption of supplies or maintenance consumables
during diagnostics, troubleshooting, maintenance, or repair.
u. Enhancements to the form, fit, or function of the Product that may be
represented in products sold by Epson at a later date.
6. Customer Responsibilities
a. Activate the Plan using instructions emailed to Customer after purchase. b.
Perform operator maintenance prescribed in the User’s Guide on a regular
basis. Failure to
complete proper and timely maintenance may result in Product failure. Service
to repair the Product due to improper maintenance will be invoiced at Epson’s
time and materials rates. c. Operate the Product under suitable conditions, in
compliance with environmental requirements, and within specification as
documented in the User’s Guide. d. In the case of Exchange, Customer must set
up the replacement unit.
e. Customer may not record Service without Epson’s prior written consent.
4
Note: If a claimed defect cannot be identified or reproduced, Customer will be
held responsible for costs incurred. Customer agrees to be billed at Epson’s
time and materials rates if excluded services are necessary to restore the
Product to working condition and to pay such charges upon receipt of invoice.
7. Charge for Matters Not Covered: Epson is obligated to provide Service only
within the terms stated in this Plan. Any labor, parts, or expenses used or
incurred by Epson to provide service beyond these terms shall be paid by
Customer at Epson’s time and materials rates. Epson shall invoice Customer in
such case and each invoice is due 30 days from receipt.
8. Unserviceable Product: If Epson, after a commercially reasonable effort,
is unable to provide Service, Epson may, at its discretion, offer a pro rata
refund of the Plan amount paid, or that same pro rata Plan purchase amount may
be used toward the purchase of a new product or a service plan for a new
product.
F. Term, Cancellation, and Refunds
The Term of the Plan shall begin on the expiration date of the Epson limited
warranty (“Plan Start Date”). Unless earlier terminated as provided herein,
the Plan shall expire on the one (1)-, two (2)-, or four (4)-year anniversary
of such Plan Start Date, depending on which Plan was purchased.
1. Customer may not assign or transfer this Agreement without the prior and
express written consent of Epson. Please contact Epson (email
customer.inquires@ea.epson.com or call
562-276-1305) to request consent. Any
other purported transfer or assignment shall be void.
2. The right to cancel only applies to the original purchaser of this Plan
and may not be transferred or assigned.
3. Customer may cancel this Plan by submitting a cancellation request in
writing to the Epson dealer that sold Customer this Plan, or if this Plan was
purchased directly from Epson to ATTN: Preferred Plus Cancellation, PO Box
93012, Long Beach, CA 90809-9941, USA.
a. Cancellation of Plans: If Customer’s written notice of cancellation is
received on or before the thirtieth day after the Plan Start Date, Customer
will receive a 100% refund minus the cost of any Service provided. Service
costs shall be determined based on Epson’s time and materials rates. If a
written notice of cancellation is not received by the thirtieth day following
the Plan Start Date, there is no refund.
4. Epson may also cancel this Plan. In that case, Epson shall provide
Customer with a written notice no fewer than 30 days prior to such
cancellation at Customer’s last known address, with the effective date for the
cancellation and the reason for cancellation. Prior notice is not required if
the reason for cancellation is nonpayment of the purchase price of the Plan, a
material misrepresentation, or substantial breach of duties by Customer
relating to the covered property or its use. If Epson cancels the Plan,
Customer will receive a pro rata refund of what Customer paid for the Plan
(for example, for a cancellation occurring halfway into the Term of the Plan,
Customer will be refunded one-half the amount Customer paid).
5. If Customer purchased this Plan directly from Epson and cancels the Plan
in accordance with the terms of this Agreement and applicable law, Epson must
remit a refund to Customer within 30 days. If Epson exceeds 30 days, then
Epson is also required to pay Customer a penalty of 10% per month for the
unpaid amount due and owed to Customer. The right to cancel and receive a
refund and this penalty payment only applies to the original purchaser of this
Plan and may not be transferred or assigned.
G. ARBITRATION
ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS
AGREEMENT, OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR
VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY
5
OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION IN ORANGE
COUNTY, CALIFORNIA, BEFORE ONE ARBITRATOR. THE ARBITRATION SHALL BE
ADMINISTERED BY JAMS PURSUANT TO ITS COMPREHENSIVE ARBITRATION RULES AND
PROCEDURES OR PURSUANT TO JAMS’ STREAMLINED ARBITRATION RULES AND PROCEDURES,
AS APPLICABLE. THE ARBITRATOR SHALL FOLLOW ANY APPLICABLE FEDERAL LAW AND
CALIFORNIA STATE LAW IN RENDERING AN AWARD. JUDGMENT ON THE AWARD MAY BE
ENTERED IN ANY COURT HAVING JURISDICTION. THIS CLAUSE SHALL NOT PRECLUDE
PARTIES FROM SEEKING PROVISIONAL REMEDIES IN AID OF ARBITRATION FROM A COURT
OF APPROPRIATE JURISDICTION.
H. REMEDIES; DISCLAIMER OF WARRANTIES EPSON’S SOLE AND EXCLUSIVE LIABILITY AND
YOUR EXCLUSIVE REMEDY FOR EPSON’S FAILURE TO PERFORM IS THAT EPSON WILL, AT
EPSON’S OPTION, REPERFORM THE SERVICE. THE WARRANTY AND REMEDY PROVIDED ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED
WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND THE IMPLIED WARRANTY AGAINST
INFRINGEMENT. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE
TERM OF THIS AGREEMENT. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATION
MADE BY ANY OTHER PERSON OR FIRM ARE VOID. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG IMPLIED WARRANTIES LAST, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
I. EXCLUSIONOFDAMAGES;EPSON’SMAXIMUMLIABILITY
INNOEVENTSHALLEPSONORITSAFFILIATESBELIABLEFORANYINDIRECT,SPECIAL,
INCIDENTAL,PUNITIVE,ORCONSEQUENTIALDAMAGES,ORANYLOSTPROFITSOR REVENUE, COST OF
SUBSTITUTE EQUIPMENT, DOWNTIME, DIMINUTION OF VALUE, LOST
DATA,CLAIMSOFTHIRDPARTIES,INCLUDINGENDUSERSORCUSTOMERS,ORINJURY
TOPROPERTY,RESULTINGFROMTHEUSEORINABILITYTOUSETHEEPSONPRODUCT OR OBTAIN
SERVICE UNDER THIS AGREEMENT, WHETHER RESULTING FROM BREACH OF
WARRANTY,BREACHOFCONTRACT,TORT(INCLUDINGNEGLIGENCE),ORANYOTHER
LEGALTHEORY,REGARDLESSOFWHETHERSUCHDAMAGEWASFORESEEABLEAND
WHETHERORNOTEPSONHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.
INNOEVENTSHALLEPSONORITSAFFILIATESBELIABLEFORDAMAGESOFANYKIND IN EXCESS OF THE
ORIGINAL PURCHASE PRICE OF THE PLAN. SOME STATES DO NOT ALLOW EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THEABOVELIMITATIONSMAYNOTAPPLYTOYOU.
J. Other Provisions 1. Force Majeure:No party shall be liable or responsible
to the other party, nor be deemed to have defaulted under or breached this
Agreement, for any failure or delay in fulfilling or performing any term of
this Agreement (except for any obligations to make payments to the other party
hereunder), when and to the extent such failure or delay is caused by or
results from acts beyond the impacted party’s (“Impacted Party”) reasonable
control, including, without limitation, the following force majeure events:
(a) acts of God; (b) flood, fire, earthquake, or other potential disasters or
catastrophes, such as epidemics, pandemics, quarantines, or explosion; (c)
war, invasion, hostilities (whether war is declared or not), terrorist threats
or acts, riot, or other civil unrest; (d) government order, law, or actions;
(e) embargoes or blockades in effect on or after the date of this Agreement;
(f) national or regional emergency; (g) strikes, labor stoppages or slowdowns,
or other industrial disturbances; (h) shortage of adequate power or
transportation facilities; and (i) any other similar events or circumstances
beyond the reasonable control of the Impacted Party.
6
2. OtherRightsYouMayHave: This Agreement gives you specific legal rights, and
you may also have other rights, which vary from jurisdiction to jurisdiction.
Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you.
3. ChoiceofLaw: This Agreement and all matters arising out of or relating to
this Agreement, whether sounding in contract, tort, or statute are governed
by, and construed in accordance with, the laws of the State of California
including its statutes of limitations and Cal. Civ. Code § 1646.5, without
giving effect to the conflict of laws provisions thereof to the extent such
principles or rules would require or permit the application of the laws of any
jurisdiction other than those of the State of California.
Service Plans
Use limit information can be viewed on a status sheet printout and/or on the
control panel display.
Model
Service plan product code
V-Series
SureColor V1070 Series PSV1070S1
SureColor V1070 Series PSV1070S2
SureColor V1070 Series PSV1070S4
1Printed sheets are calculated based on carriage passes.
Yearsof coverage
1 2 4
Printed sheets1
22,500 22,500 22,500
Carriage Sheet size passes
—
—
—
—
—
—
EPSON and SureColor are registered trademarks and the EPSON logo is a
registered logomark of Seiko Epson Corporation.
Epson Preferred is a service mark of Epson America, Inc.
© 2024 Epson America, Inc., 4/24 CPD-64657