LUXE Bidet NEO Plus Self Cleaning Dual Nozzle Owner’s Manual

LUXE Bidet NEO Plus Self Cleaning Dual Nozzle Owner’s Manual

Model: NEO 120 Plus

Thank you for choosing LUXE Bidet®. This manual contains important information regarding your bidet. Before operating the bidet, please read this manual thoroughly, and retain it for future reference. Should you have any concerns about the product, please contact customercare@luxebidet.com.

PRODUCT INFORMATION

NEO 120 PLUS PRODUCT FEATURES

Simple, Convenient Controls

With clearly defined modes, and adjustable water pressure, LUXE bidets can be easily operated by all users, including children and the elderly.

WHY LUXE BIDET?

Once you bidet, you never go back!

SPECIFICATIONS

• UPC:859216005602
• Retail Box Size: 16.7 x 7 x 4″
• Retail Package Weight: 2.07 lbs
• Connection Type: Cold water
• Water Control: Chrome-plated dial
• Mode Selection Control: Chrome-plated dial
• Nozzles: Single-nozzle
• Bidet Body Material: ABS
• Bidet Inlet Material: Nylon with Glass Fiber
• Parts Material: 7 /8″ x 3/8″ hybrid cold water t-adapter, 3/8″ x 3/8″ cold water bidet hose Valve Construction: Metal-ceramic
• Working Pressure: 50+-20 psi
• Certifications: ASME A11218.1-2012/CSA,ASME A112.4.2-2009
• Manufactured In: China

Bidet Dimensions:

PARTS LIST

NOTE: For LUXE Customers upgrading from a NEO to a NEO Plus Series bidet, please use the new parts included with your kit. NEO Plus Series bidets come with standard 3/8″ fittings, which are different from those on original NED Series bidets.

BEFORE INSTALLATION

PLEASE READ BEFORE BEGINNING INSTALLATION

Below are important facts about your new LUXE Bidet® and answers to common questions. We hope that you will find them useful during the installation and use of this product.

INFORMATION REGARDING PARTS
For LUXE Customers upgrading from a NEO to a NEO Plus Series bidet, please use the new parts included with your kit. NEO Plus Series bidets come with standard 3/8″ fittings, which are different from those on original NEO Series bidets.

If you determine that you need alternative parts, please contact us right away for assistance. Our parts are also available for purchase online at www.LuxeBidet.com. We offer a $5 coupon when you register your LUXE ID at Luxe.to/register.

WATER PRESSURE TOO HIGH?
The water pressure of your bidet will be the same as the water pressure of your home. If you have high water pressure, the stream of water from your bidet may feel too strong. In this case, we recommend installing a LUXE Bidet® Shut-off T-Adapter {Luxe.to/NPSCT) or Shut-off Hose {Luxe.to/NPSCH) to allow for greater control of the water pressure.

OUR BIDETS FIT MOST STANDARD TOILET SEATS
LUXE Bidets® are compatible with most standard toilet seats. Installing a bidet with a Less common toilet seat, such as those with a concave bottom, may result in a gap between the toilet seat and bowl. If you encounter any trouble with seat interference, please see the insert titled “Toilet Seat Compatibility Solutions”.

HELPFUL TIP FOR WARM WATER BIDETS
Just Like running a bath, it may take a few moments for the water in your bidet to warm up. To ensure that the water is warm, and to avoid a “cold splash,” we recommend briefly running your bidet with warm water in Nozzle Clean Mode before switching to Wash Mode.

REDEEM OFFER
Register your LUXE ID to get a $5 coupon which can be used to purchase optional accessories or anything else at www.LuxeBidet.com.

There are two installation options for your LUXE Bidets depending on the type of toilet seat that you have:

Option I: Standard Installation (pages 10-15). Please follow these instructions if you are installing your bidet with a standard toilet seat.
Option 2: Installation with LUXE@ Toilet Seat (pages 16-21). Please follow these instructions only if you are installing your bidet with a LUXE@ToiIet Seat.
Scan this QR Code or visit luxe.to/NEOPLUSinstall to access detailed installation instructions (videos, images) on www.LuxeBidet.com!

STANDARD INSTALLATION

STEP 1 – Turn off the toilet tank water supply Turn off the toilet tank water supply at the wall to stop the flow of water. Most valves will need to be turned clockwise (Figure A). After turning off the toilet tank water supply, flush the toilet a few times and hold down the handle to completely empty the toilet tank.

TIP: Some toilet tank water supply valves have a “push-pull” mechanism. To turn off the water supply with these types of valves, pull the valve outwards.

STEP 2 – Loosen the toilet seat
To loosen the toilet seat, open the hinge caps to expose the toilet seat bolts. Use a flathead screwdriver to unscrew the toilet seat bolts while holding the nuts on the underside of the toilet in place (Figure B).

You do not need to unscrew the nuts all the way, but just enough so that you have enough space (at least 15 mm, or 0.6 in) to slide the Li-shaped adjustment plates into the toilet seat bolts (Figure C).

TIP: If you have a twist-hinge toilet seat instead of a toilet seat with regular hinge caps, simply unscrew the nuts on the underside of the toilet to loosen the toilet seat (no need to twist to unlock the hinges because the toilet seat does not need to be removed to install the bidet).

Figure C

STEP 3 – Slide your LUXE Bidet into the toilet seat bolts

Raise the toilet seat up 90°, then Lift the entire toilet seat up while holding both the toilet cover and seat together to expose the toilet seat bolts. Align the opening of the Li-shaped adjustment plates so they are centered up with the toilet seat bolts. You can adjust the positioning of the Li-shaped adjustment plates by turning them left or right (Figure D).

Then, slide the Li-shaped adjustment plates all the way into the toilet seat bolts (Figure E).

IMPORTANT: After sliding the bidet adjustment plates into the toilet seat bolts, the toilet seat bearings should rest on top of the plates, but make sure that the bearings DO NOT cover the bidet’s T-joints! This will ensure that the bidet can pivot up and down freely.

Figure F shows the correct positioning of the toilet seat bearing on the adjustment plates (the bidet’s T-joint is not covered by the toilet seat bearing).
Figure G shows an incorrect positioning of the toilet seat bearing on the adjustment plate (the bidet’s T-joint is covered by the bearing).

If your toilet seat prevents the bidet from lifting or pivoting, please see the insert titled “Toilet Seat Compatibility Solutions”.

STEP 4 -Tighten the toilet seat
To tighten the toilet seat, use a flathead screwdriver to screw on the toilet seat bolts while holding the nuts on the underside of the toilet in place (Figure H). Make sure to tighten the nuts and bolts securely so that the bidet attachment and toilet seat do not move.

TIP: If you have a twist-hinge toilet seat instead of a toilet seat with regular hinge caps, simply screw the nuts on the underside of the toilet to tighten the toilet seat.

  If your toilet seat interferes with any function of your bidet, please see the insert titled “‘Toilet Seat Compatibility Solutions”.

STEP 5 – Disconnect the water supply hose

Make sure that you have turned off the toilet tank water supply and flushed the toilet to empty the toilet tank if you have not done so already, and place a towel or bucket underneath the toilet tank fill valve to catch any residual water. Then, disconnect the water supply hose from the toilet tank fill valve (Figure I).

STEP 6 – Check the cold water T-adapter

Before installing the cold water T-adapter, make sure that there is a black rubber washer inserted at the top of the T-adapter.
If the washer is not there, securely insert the washer, as shown in Figure J.

NOTE: For LUXE Customers upgrading from a NEO to a NEO Plus Series bidet, please use the new parts included with your kit. NEO Plus Series bidets come with standard 3/8″ fittings, which are different from those on original NEO Series bidets.

STEP 7 – Connect the cold water hose to the T-adapter and bidet inlet

Connect the end of the cold water metal braided hose with the mesh filter to the cold water T-adapter. Connect the other end of the hose to the bidet cold water inlet (Figure K).

TIP: Use the wing nut on the hose to fully tighten the connections at both ends of the hose.

TIP: Wrap some Plumber’s Tape around the threads to ensure connections remain secure.

STEP 8 – Connect the cold water T-adapter to the toilet tank fill valve

Connect the top of the cold water T-adapter to the toilet tank fill valve, taking care to align the T-adapter straight onto the fill valve to prevent cross-threading. Next, connect the water supply hose to the bottom of the cold water T-adapter (Figure L).

TIP: Wrap some Plumber’s Tape around the threads to ensure connections remain secure.

TIP: Hand-tighten the T-adapter until it’s secured, then use a wrench to tighten a quarter-turn more.

STEP 9 – Turn on the toilet tank water supply
Turn on the toilet tank water supply at the wall. Most valves will need to be turned counter-clockwise (Figure M).

TIP: Some toilet tank water supply valves have a -push-pull” mechanism. To turn on the water supply with these types of valves, push the valve inwards.

Congratulations! You are ready to use the LUXE Bidet for the first time. Gently turn the water pressure control knob to reach your desired spray pressure.

IMPORTANT! Please reach out to customercare@luxebidet.com about any questions or issues. We will gladly assist with troubleshooting and questions.

ASSEMBLED UNIT

INSTALLATION WITH LUXE TOILET SEAT

STEP 1 – Turn off the toilet tank water supply
Turn off the toilet tank water supply at the wall to stop the flow of water. Most valves will need to be turned clockwise (Figure A). After turning off the toilet tank water supply, flush the toilet a few times and hold down the handle to completely empty the toilet tank.

TIP: Some toilet tank water supply valves have a “push-pull” mechanism. To turn off the water supply with these types of valves, pull the valve outwards.

STEP 2 – Remove your LUXE toilet seat and decorative covers

If you are installing a LUXE Toilet Seat for the first time, refer to the LUXE Toilet Seat manual and complete the instructions up to the installation of the bearings.

If you have already installed a LUXE Toilet Seat onto your toilet, you will need to remove it before installing your LUXE Bidet.

To remove your LUXE Toilet Seat, lift the toilet seat up 90°, then while holding both the toilet cover and seat together, simply pull up to release it from the toilet seat bolts (Figure B). Set the toilet seat aside and remove the decorative covers from the bearings (Figure C). The decorative covers are not required for the bidet installation.

TIP: To remove the decorative covers, twist them Left and right to Loosen, then pull them up off the bearings. You may also insert the tip of a flathead screwdriver between the covers and bearings to Loosen before pulling them off.

STEP 3 – Loosen the toilet seat bolts
Use a Phillips screwdriver to Loosen (but not remove) the toilet seat connecting bolts, while holding the nuts on the underside of the toilet in place. Loosen the connecting bolts until you have at Least 15 mm (0.6 in) of space between the bearing and the toilet bowl (Figure D).

STEP 4 – Replace the default hinge covers

Remove the default plastic hinge covers from the U-shaped adjustment plates by Lifting from point A (Figure E).

Next, snap on the alternative plastic hinge covers designed exclusively for LUXE Toilet Seats onto both adjustment plates (Figure F).

The difference between the default and alternative plastic hinge covers is that the default covers are ridged and the alternative covers are hollow (Figure G). The hollow space in the alternative covers allows for the toilet seat bearings to slide in between the base of the adjustment plates and covers.

STEP 5 – Insert adjustment plates into the toilet seat bearings
Align the opening of the U-shaped adjustment plates so they are centered with the posts. You can adjust the positioning of the U-shaped adjustment plates by turning them left or right (Figure H).

Then, while holding the post in place, Lift the bearing slightly, and slide the adjustment plate around the bearing (Figure I).

The bearing should now be completely surrounded by the U-shaped adjustment plate, and the bearing will be captured between the adjustment plate on the bottom and the plastic cover on the top. Make sure to slide the adjustment plates all the way back, so that the posts touch the inner edges of the adjustment plates (Figure J).

STEP 6 – Tighten the connecting bolts, reattach your LUXE Toilet Seat

Use a Phillips screwdriver to tighten the toilet seat bolts while holding the nuts on the underside of the toilet in place (Figure K).

Next, carefully Lower the LUXE Toilet Seat onto the posts. Please note that the bottom of the seat will not sit completely flush on the adjustment plates (Figure L).

STEP 7 – Disconnect the water supply hose
Make sure that you have turned off the toilet tank water supply and flushed the toilet to empty the toilet tank if you have not done so already, and place a towel or bucket underneath the toilet tank fill valve to catch any residual water. Then, disconnect the water supply hose from the toilet tank fill valve (Figure M).

STEP 8 – Check the cold water T-adapter
Before installing the cold water T-adapter, make sure that there is a black rubber washer inserted at the top of the T-adapter.
If the washer is not there, securely insert the washer, as shown in Figure N.

NOTE: For LUXE Customers upgrading from a NEO to a NEO Plus Series bidet, please use the new parts included with your kit. NEO Plus Series bidets come with standard 3/8″ fittings, which are different from those on original NEO Series bidets.

STEP 9 – Connect the cold water hose to the T-adapter and bidet inlet

Connect the end of the cold water metal braided hose with the mesh filter to the cold water T-adapter. Connect the other end of the hose to the bidet cold water inlet (Figure 0).

TIP: Use the wing nut on the hose to fully tighten the connections at both ends of the hose.

TIP: Wrap some Plumber’s Tape around the threads to ensure connections remain secure.

STEP 10 – Connect the cold water T-adapter to the toilet tank fill valve

Connect the top of the cold water T-adapter to the toilet tank fill valve, taking care to align the T-adapter straight onto the fill valve to prevent cross-threading. Next, connect the water supply hose to the bottom of the cold water T-adapter (Figure P).

TIP: Wrap some Plumber’s Tape around the threads to ensure connections remain secure.

TIP: Hand-tighten the T-adapter until it’s secured, then use a wrench to tighten a quarter-turn more.

STEP 11 -Turn on the toilet tank water supply
Turn on the toilet tank water supply at the wall. Most valves will need to be turned counter-clockwise (Figure Q).

TIP: Some toilet tank water supply valves have a “push-pull” mechanism. To turn on the water supply with these types of valves, push the valve inwards.

Congratulations! You are ready to use the LUXE Bidet for the first time. Gently turn the water pressure control knob to reach your desired spray pressure.
IMPORTANT! Please reach out to customercare@luxebidet.com about any questions or issues. We will gladly assist with troubleshooting and questions.

ASSEMBLED UNIT

PRODUCT OPERATION

TROUBLESHOOTING

FAQ

Do the nozzle(s) always stay out when not in use?

The nozzle is retractable and only comes out when the water is turned on.

What kind of material is the bidet body made from?

LUXE Bidets are made from very strong (yet light and flexible) plastic.

How do I clean or maintain the bidet?

Wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with a mild household cleaning solution.

What is the plumber's tape for and how should I use it?

Plumber’s tape can be wrapped around the threads of any connection (such as the toilet tank, T-adapter, or the bidet inlet threads) to help tighten the seal and prevent leaking. It is an optional step for additional precaution against leaking. This may be necessary if the threads seem worn out.

Does the bidet come with a warranty?

Yes, all LUXE Bidets come with an 18-month warranty which starts from the day of purchase. You can extend this warranty to 24 months (2 years) by registering your bidet at luxebidet.com. Please contact us via luxebidet.com if you would like to make a warranty claim.

How do I install the bidet if my toilet seat comes with twist-hinges?

For NEO Plus models, the installation of the bidet with a twist-hinge toilet seat will be the same as any other toilet seat. You will not need to remove the toilet seat completely, only loosen it. Locate the toilet seat nuts on the underside of your toilet and unscrew them until you have at least 15 mm (0.6 in) of space between the toilet and the toilet seat. You do not need to unscrew the nuts all the way, but just enough so that you have enough space (at least 15 mm, or 0.6 in) to slide the U-shaped adjustment plates into the toilet seat bolts. After sliding in the adjustment plates into the bolts, secure the bolts and nuts by using a flathead screwdriver to tighten the toilet seat bolts while holding the nuts on the underside of the toilet in place.

Do you offer bidets with left-sided controls?

We currently do not carry any models that have left-sided or left-handed controls.

How can I install the bidet if my toilet has a rigid or inflexible pipe, or

if I have no access to my toilet tank connection?

You will need to replace the inflexible pipe with a flexible hose. If you are unable to remove the pipe or have no access to your toilet tank connection, we have an alternative installation method that may work better for you. Please contact us on luxebidet.com for more information.

What is the purpose of the guard gate? Is it supposed to open

automatically?

The guard gate shields the nozzles from debris and should remain closed at all times. During use, the nozzles will drop down below the gate and spray water. When you turn off the bidet, the nozzles will automatically retract behind the gate. You may open it manually to access the nozzles for cleaning.

Some bidets come with two nozzles. What is the difference between the two

nozzles?

Our dual nozzle bidets feature a rear wash nozzle and a feminine wash nozzle. The rear wash nozzle is the standard nozzle that comes with all LUXE Bidet attachments, and cleanses the rear. The feminine wash nozzle is angled forward with a softer spray and cleanses sensitive areas. The nozzles can be operated separately or at the same time. To activate the nozzles at the same time, you can point the nozzle mode knob in between ‘Rear’ and ‘Women’s’ wash mode.

Can I install the NEO Plus bidet with the same parts from my old NEO bidet?

For LUXE Customers upgrading from a NEO to a NEO Plus Series bidet, please use the new parts included with your kit. NEO Plus Series bidets come with standard 3/8″ fittings, which are different from those on original NEO Series bidets.

For additional troubleshooting tips or FAQs, please feel free to visit our FAQ page at
www.LuxeBidet.com.

WARRANTY

WARRANTY INFO
18-Month Limited Warranty
Every LUXE Bidet@ product from 2Go Products, LLC undergoes a thorough quality test
procedure before shipment from the manufacturer. If a product is determined to be defective due to a manufacturing defect during the warranty period, 2Go Products, LLC will replace the defective parts. This product is covered under warranty for 18 months from the date of purchase.

Terms

1. Warranty coverage excludes replacement of discolored or damaged parts as a result of use of strong cleaning or disinfecting chemicals.

2. Warranty coverage excludes damage or malfunction of the unit resulting from improper installation, negligence, misuse, abuse, or tampering by unauthorized repair personnel.

3. Under no circumstance will 2Go Products, LLC be held liable for any loss or damage,
   direct, consequential, or incidental, arising out of the use of or inability to use this product.

4. Owner of this product must immediately stop using and uninstall the product if any
   amount of leaking or dripping from the product is detected. Leaking can result from
   incompatibility of toilet fittings, improper installation, and use of old or damaged
   plumbing fixtures already present in the household.

5. Exposure to extreme temperatures, strong chemicals such as bleach, hydrochloric acid, etc., and high water pressure can cause damage to the product and can result in leaking or flooding. Therefore, the owner hereby releases 2Go Products, LLC, the manufacturer, and sellers of LUXE Bidet@ products from any and all claims for bodily and property damage resulting from such conditions.

6. The owner hereby releases 2Go Products, LLC from any and all claims against damages to property or the product resulting from the misuse, improper installation, inadequate maintenance, or exposure to extreme temperature, water pressure, or strong chemicals.

Attention: Please register your product at www.LuxeBidet.com for more efficient support
regarding warranty claims, returns, and technical assistance.

It is strongly recommended that connecting hoses be inspected and replaced every 3 to 5
years. Please contact us at www.LuxeBidet.com to receive a discount on replacement parts.

CONTACT US

If you have any questions or comments, please contact our customer care at any time and
we will be able to assist you further. Thank you for choosing LUXE Bidet@.

Website: www.LuxeBidet.com
Email: customercare@luxebidet.com
Phone: 858-360-7780
Fax: 858-876-1559

LUXE Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States

Website: www.LuxeBidet.com

Email: customercare@luxebidet.com

Phone: 858-360-7780
Fax: 858-876-1559

LUXE Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States

© 2Go Products, LLC

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