LUXE Bidet NEO 185 Self Cleaning Dual Nozzle Owner’s Manual
- June 4, 2024
- Luxe Bidet
Table of Contents
Owner’s Manual
Model:Neo185
Thank you for choosing LUXE Bidet. This manual contains important information regarding your unit. Before operating the unit, please read this manual thoroughly, and retain it for future reference.
PRODUCT INFORMATION
PRODUCT FEATURES
Nozzle Guard Gate
The bidet features a convenient, hygienic nozzle guard gate for added
protection a d easy maintenance. The hygienic nozzle g rd gate ensures that
the bidet is always rea for clean operation and can open for eas access to the
nozzles.
Convenient Nozzle Cleaning Feature
While the bidet is designed to keep the retractable nozzles clean, this model
also features an innovative self-cleaning sanitary nozzle that streams fresh
water directly over the nozzles for rinsing before or after use.
Dual Nozzle Design
The LUXE Bidet Neo 185 is equipped with dual nozzles for rear and frontal
wash.The frontal or feminine wash is gentler than the rear spray. It can be
useful for monthly cycles and is highly recommended by new or expecting
mothers. The dual nozzles are used as different modes, but can be used by all
sexes.
Retractable Nozzle Always Stays Clean
When not in use, the nozzles retract for hygienic storage allowing for double
protection behind the nozzle guard gate.
Activate and Adjust Water Pressure Easily
The unobtrusive control panel features a chrome-plated knob that allows the
user to activate and adjust water pressure. With clearly defined settings, the
bidet can easily be operated by children and the elderly. A second knob
switches from the stronger rear wash, the gentler frontal feminine wash, and
nozzle cleaning.
WHY LUXE BIDET?
Protects & Restores Forests
Bidets axe zero trees. Help protect our forests!
Easy On Your Skin
Water cleans better and more gently than paper.
Saves the Septic System
With bidets, septic tanks would need to be emptied much less.
Good for the Bottom Line
The cost of a bidet will pay for itself in the money you save not buying
toilet paper.
Conserves Water & Energy
Bidets are an environmentally friendly investment.
Simple & Quick DIY Installation
AU of our bidets can be installed in less than 30 minutes! No electricity is
required.
Women Sanitary Needs
Very beneficial and relieving solution during that time of the month,
pregnancy, UTIs.
Privacy, Comfort, and Dignity
Improves autonomy and increases bathroom independence for seniors and those
with restricted mobility or other medical needs.
Once you bidet, you never go back!
SPECIFICATION
UPC: 850625005160 (blue), 850625005153 (white)
Retail Box Size: 17.6 x 7.1 x 4”
Retail Package Weight: 2.00 lbs
Connection Type: Cold water
Water Control: Chrome-plated dial
Mode Selection Control: Chrome-plated dial
Nozzles: Dual-nozzle
Bidet Body Material: ABS resin, plastic bidet inlet
Parts Material: 7/8” x 1/2” metal t-adapter, 1/2” x 1/4” metal braided hose
Valve Construction: Metal-ceramic
Working Pressure: 50 + 20 psi
Features: Nozzle guard gate
Certifications: ASME A11218.1-2012/CSA, ASME A112.4.2-2009
Manufactured In: China
Bidet Dimensions:
PARTS LIST
BEFORE INSTALLATION
QUICK FACTS BEFORE BEGIN
Below are some quick facts about our LUXE Bidet®. They contain information on
the most common questions we receive from our current customers, so we hope
that you
will find them useful during the installation and use of the product.
QUICK FACT #1
The included parts meet North American plumbing standards. However, some homes
may have alternative-sized fittings. If the included parts do not work for
your setup,
please contact us right away for assistance with alternative parts.
QUICK FACT #2
The water pressure that comes out of the bidet is the same water pressure of
your home. If you have extremely high water pressure, the stream of water
coming out of the bidet
may feel too strong. We would recommend installing a LUXE Bidet® Metal
T-adapter with Shut-off Valve which can be purchased at
www.LuxeBidet.com (see discount below).
QUICK FACT #3
For warm water bidets, please be aware that it may take a few moments for the
warm water to run through the bidet because you have to wait for the warm
water to run through your water pipe, similar to when you are running a bath.
To avoid a ‘cold splash” we recommend that you run the bidet in “self-cleaning
mode” prior to using the “wash mode” to ensure that the water is warm.
QUICK FACT #4
Our bidets are compatible with most standard toilet seats, however, certain
seat styles (such as those with a curved inner lip) may result in a gap
between the toilet seat and bowl after the bidet is installed. If you have a
gap that is under 1 inch, you can install toilet seat bumpers to alleviate the
gap. We would recommend the LUXE Bidet® Toilet Seat Bumpers which can be
purchased on www.LuxeBidet.com (see discount
below). If the gap is larger than 1 inch, you may need to purchase a different
toilet seat. We highly
recommend using our LUXE® Toilet Seats with our bidet attachments for a
seamless, gap-free installation. LUXE® Toilet Seats can be purchased at
www.LuxeBidet.com.
REDEEM OFFER ‘
Register your LUXE ID to get 3 $5 coupons which can be used to purchase ‘
optional accessories or anything else at
www.LuxeBidet.com. ‘
LOCATE AND RECORD YOUR LUXE ID
Locate your LUXE ID and write it down below.
LUXE ID:All LUXE Bidets come with an 18-month warranty. Register your bidet
using the LUXE 10 to extend the warranty period to 2 years.
The LUXE ID can be located on the sticker attached to the arm of the bidet AND
on the bottom of the bidet’s control panel.
CONFIRM ACCESS TO THE TOILET TANK FILL VALVE
Check that you have access to the fill valve under the toilet tank.
The provided cold water t-adapter should be installed at the fill valve under
the toilet tank (as pictured below), NOT at the cold water supply valve coming
from the wall.
If you do not have access to the fill valve under the toilet tank, contact
LUXE Bidet Customer Support at
858-360-7780 or
customercare@luxebidet.com for
alternative installation options.
CONFIRM THAT YOUR WATER SUPPLY LINE IS FLEXIBLE
Check that your toilet tank water supply line is flexible.
If your toilet tank water supply line is a rigid pipe, you will need to
replace this pipe with a flexible water supply hose before installing the
bidet.
The length of the hose you purchase may vary, but the top connection size
should be 7/8” Ballcock (to connect to the provided t-adapter) and the bottom
connection size
should be 3/8” or 1/2” (to connect to your water supply valve).
INSTALLATION
~ Scan this QR Code or visit luxe.to/NEOinstall to access detailed installation instructions (videos, images) on www.LuxeBidet.com!
Step 1 – Turn Off the Toilet Tank Water Supply
Tum off the toilet tank water supply at the wall to stop the flow of water
(most valves will need to be turned clockwise). Flush the toilet and hold down
the handle to
completely empty the toilet tank.
Step 2 – Remove the Toilet Seat
To remove the toilet seat, lift the hinge tabs and use a flathead screwdriver
to unscrew the toilet seat bolts while holding the nuts on the underside of
the bolts in place.
Remove the toilet seat (including the bolts and nuts), and set them aside.
Important: Make sure that all bolts and screws are removed from the
toilet bowl. The toilet bowl should not have any bolts or screws before
mounting the bidet!
Step 3 – Mount Your LUXE Bidet on the Toilet
Place the bidet attachment on the toilet. The adjustment plates will need to
line up with the holes on the toilet bowl You may need to rotate the
adjustment plates accordingly to
line up properly with the holes.
Step 4 – Reattach Your Toilet Seat
Reattach the toilet seat on top of the bidet attachment and secure it using
the original toilet seat hardware. Make sure to tighten the bolts to ensure
that the bidet attachment and
The toilet seat do not move.
PRODUCT INSTALLATION
Step 5 – Disconnect the Water Supply Hose
Make sure you have turned off the toilet tank water supply and flushed the
toilet to empty the toilet tank if you have not done so already. Place a towel
or bucket underneath the
toilet tank connection to catch any residual water, then disconnect the water
supply hose from the toilet tank.
Step 6 – Check the T-adapter
Make sure that there is a black rubber washer inserted at the top of the
t-adapter. If it is not already there, insert the black rubber washer so it is
securely in place, as shown in
the picture. Step 7 – Install the T-adapter to the Toilet Tank
Connect the top of the t-adapter to the toilet tank and the bottom of the
t-adapter to the water supply hose. Take care to align the t-adapter straight
on the fill valve to prevent any cross-threading caused by misalignment.
PRO TIP: Do not overtighten connections. Simply turn the connection by
hand, then use the wrench to tighten a quarter turn more.
Step 8 – Connect the Bidet Hose to the T-adapter and Inlet
Connect the 1/2” end of the cold water metal braided bidet hose to the
t-adapter. Connect the 1/4” end of the hose to the bidet inlet.
Tip: Use the wing nut of the hose to fully tighten the connections at both
ends of the hose. Step 9 – Turn on the Toilet Tank Water Supply
Turn on the toilet tank water supply.
Congratulations! You are ready to use the LUXE Bidet for the first time.
Gently turn the water pressure control knob to reach your desired spray
pressure.
ASSEMBLED UNIT
PRODUCT OPERATION
TROUBLESHOOTING
| Problem | Possible Causes | Possible Solutions |
|---|
After installing the bidet, the toilet seat does not rest flat on the toilet
bowl.| 1. The toilet seat has outer hinge tabs.
2.There is a curve under- neath the toilet seat.| 1.If the extra space is r or
less, install toilet seat bumpers (available on uxebidet.com).
2.Find a toilet seat that is flat at the bottom and does not come with outer
hinge tabs. LUXE Comfort Fit Toilet Seat (available on luxebidet.com) fits
seamlessly with all LUXE Bidet attachments!
The self-cleaning nozzle feature is not running any water.| The water flow may
not be activated, so water cannot flow through the bidet to clean the
nozzles.| First, turn the lower knob to ‘Nozzle Cleaning’ then lift or turn
the water flow lever or knob, respectively, to allow water to flow over the
nozzles.
The nozzle gets stuck or does not extend / retract properly.| 1.There may be
hard water deposit(s) in or around the nozzle.
2.The nozzle is too close to the toilet tank.| 1.Gently pull the nozzle up and
down a few times to loosen it, or you can also try cleaning it with paper
towels soaked in vinegar to safely dissolve any hard water build up.
2.Move the bidet forward to make clearance for the nozzle to extend.
The water flow from the bidet is too strong.| 1.The water supply valve is
opened too much.
2.The household water pressure or flow is very high.| 1.Turn the water supply
valve counter-clockwise to decrease the water flow.
2.Install a LUXE Metal T-adapter with Shut-off Valve to reduce the water flow
going into the bidet.
(Can be purchased on luxebidet.com)
The toilet or hose(s) make a loud banging sound
after flushing the toilet.| Some air bubbles may have become trapped in the
pipes during installa- tion.| Turn off the water supply, uninstall all parts
of the bidet, reattach the water supply hose, flush the toilet to empty it,
then, reinstall the bidet.
The toilet tank is filling up slower than normal after installing the bidet.|
The water supply valve may not be fully opened.| Turn the water supply valve
clockwise to allow more water to flow to the toilet.
Water sprays straight
down into the toilet tank instead of upwards during use.| The nozzle cap(s)
that screw onto the bottom of the nozzle(s) is missing.| A replacement nozzle
cap can be purchased on the Accessories page on luxebidet.com.
When the bidet is turned on, no water comes out of the nozzle.| 1.There may be
hard water deposit(s) in or around the nozzle.
2.The water flow knob / lever is not turned on.
3.The t-adapter is not connected properly. 4.The toilet seat or bowl is
blocking the nozzle(s) from extending.| 1.Gently pull the nozzle up and down a
few times to loosen it, or you can also try cleaning it with paper towels
soaked in vinegar to safely dissolve any hard water build up.
2.Turn the nozzle mode knob to ‘Wash’ and turn / lift the water flow knob /
lever to activate the bidet.
3.Check that the t-adapter is tightened all the way so water can flow through
it.
4.Reposition the bidet on the toilet bowl to create clearance for the
nozzle(s).
The nozzle(s) are spraying off-center or to the side.| 1.The nozzle(s) holes
are not facing foward properly. 2.The bidet is not
installed completely straight.| 1.Open the guard gate to allow access to the
nozzle(s), then fully retract the nozzle(s) into the bidet and turn the
nozzle(s) counter-clockwise until the holes face forward.
2.Adjust the positioning of the bidet on the toilet by a few degrees.
The toilet seat bolts do not properly affix to the toilet after installing the
bidet.| Some toilet seat bolts are shorter than required to accommodate the
bidet.| Install longer bolts from toilet seat manufacturer to accommodate the
extra space of the bidet.
The cold water t-adapter is leaking.| 1.The black rubber washer is not
properly installed. 2.The t-adapter threads were cross-threaded or stripped
during installa- tion.
3.There is a mismatch in the threading.| 1.Make sure that the black washer is
seated flat side down on the top connection of the t-adapter.
2.Contact us via luxebidet.com to request a replacement t-adapter.
There is leaking from the bidet body or hose connections.| 1.The black rubber
washer(s) are not properly installed on the hose. 2.The bidet inlet threads
were cross-threaded or stripped during installa- tion.
3.The bidet or hose may be defective (very rare).| 1.Make sure that the black
washer(s) are properly installed on both ends of the hose.
2.Contact us via luxebidet.com to request a replacement.
The water supply hose cannot be unscrewed from the toilet tank and/or the
water supply valve.| The water supply hose is permanently attached to the
plumbing.| Please contact us via luxebidet.com to request alternative
installation parts.
There is no room to fit the t-adapter between the water supply hose and toilet
tank.| The water supply hose is rigid or a solid pipe.| Replace the rigid
water supply hose with a flexible hose (available on luxebidet.com).
The nozzle sprays too far forward.| The bidet is positioned too closely to the
front of the toilet.| Reposition the bidet by pushing it back, towards the
toilet tank.
FAQ
Do the nozzle(s) always stay out when not in use?****
– The nozzle is retractable and only comes out when the water is turned on.
What kind of material is the bidet body made from?****
– LUXE Bidets are made from very strong (yet light and flexible) plastic. The smooth, high-quality plastic is easy to clean and looks great on any toilet.
How do clean or maintain the bidet?****
– You may wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with a mild household cleaning solution.
What is the plumber’s tape for and how should I use it?****
– Plumber’s tape can be wrapped around the threads of any connection (such as
the toilet tank, t-adapter, or the bidet inlet threads) to help tighten up the
seal and prevent
– leaking. It is an optional step for additional precaution against leaking.
This may be useful and/or necessary if the threads seem worn out.
Does the bidet come with a warranty?****
– Yes, all LUXE Bidets come with an 18-month warranty which starts from the
day of purchase. You can extend this warranty to 24 months (2 years) by
registering your bidet
at luxebidet.com. Please contact us via luxebidet.com if you would like to
make a warranty claim.
How do install the bidet if my toilet seat comes with twist hinges?****
– First, unlock the hinge caps by turning them to the left and lift the toilet
seat off the bowL Remove the screws/bolts that the hinges attach to on the
toilet bowl, by unscrewing-
in the nuts on the underside of the bowl. Place the bidet on top of the toilet
bowl, position the adjustment plates to fit the screw holes, place the
screws/bolts on top of the bidet and reattach the nuts under the bowl to
secure the screws. Once the bolts are secured to the bidet and toilet bowl
simply snap the seat on top of the bolts by rotating the hinge caps to the
right.
Do you carry any toilet seat attachment bidets with left-sided controls?****
– We currently do not carry any models that have left-sided or left-handed controls.
How can install the bidet if my toilet has a rigid or inflexible pipe, or if have no access to my toilet tank connection?****
– You will need to replace the inflexible pipe with a flexible hose. If you are unable to remove the hard water pipe or have no access to your toilet tank connection, we have an alternative installation method that may work better for you. Please contact us on luxebidet.com for more information.
What is the purpose of the guard gate? Is it supposed to open automatically?****
– The guard gate shields the nozzle(s) from debris and should remain closed at
all times. During use, the nozzle(s) will drop down below the gate and spray
water. When you turn
off the bidet, the nozzle(s) will automatically retract behind the gate. You
may open it manually to access the nozzle(s) for cleaning.
Some bidets come with two nozzles. What is the difference between the two nozzles?****
– Our dual nozzle bidets (NEO 180, 185, 320) feature a rear wash nozzle and a
frontal wash nozzle. The rear wash nozzle is the standard nozzle that comes
with all LUXE Bidet
attachments and cleanses the rear. The feminine nozzle is angled forward with
a softer spray and cleanses sensitive areas. The nozzles can be operated
separately or at the
same time. To activate the nozzles at the same time, you can point the nozzle
mode kno in between ‘Rear Wash’ and ‘Feminine Wash. For additional
troubleshooting tips or FAQs, please feel free to visit our FAQ page at
www.LuxeBidet.com.
WARRANTY
WARRANTY INFO
18-Month Limited Warranty
LUXE Bidet® by 2Go Products, LLC was carefully tested before shipment from the
Manufacturer, who warrants this product to be free from defects, materials and
workmanship for a period of one (18) months from the Date of Purchase, from
the distributor.
THIS WARRANTY EXCLUDES THE FOLLOWING:
-
Replacement of discolored or damaged parts as a result of use of strong cleaning or disinfecting chemicals.
-
Damage to or malfunction of the unit resulting from improper installation, negligence, misuse, abuse or tampering by unauthorized repair personnel.
-
Under no circumstance will 2Go Products, LLC be held liable for any loss or damage direct, consequential or incidental arising out of the use of or inability to use this
product (some states do not allow this exclusion). -
The owner of the bidet should immediately stop using and uninstall the bidet if there is even a small leaking or dripping detected anywhere due to the bidet. Leakage can result
because of incompatibility of the toilet fittings, improper installation, and due to old or damaged plumbing fixtures already present in the household. -
Exposure to extreme temperatures, strong chemicals such as bleach, hydrochloric acid, etc. or high water pressure can cause damage to various parts of the bidet and can
result in leaking or flooding. Therefore, the owner hereby releases the manufacturer and sellers of LUXE Bidet from any and all claims for bodily and property damage resulting
from such conditions. -
The owner hereby releases 2Go Products, LLC from any and all claims against damages to the property or the bidet resulting from the misuse, improper installation, inadequate maintenance or exposure to extreme temperature, water pressure or strong chemicals.
Attention: Register your bidet at www.LuxeBidet.com for more efficient support concerning warranty claims, returns, and technical assistance.
It is strongly recommended that the bidet’s connecting hoses be inspected and replaced every 3 to S years depending on weather-related wear and tear. Please feel free to contact us at www.LuxeBidet.com to get discounted replacement parts for age-related wear and tear.
CONTACT
CONTACT US
If you have any questions or comments, please contact our customer care at any
time and we will be able to assist you further. Thank you for choosing LUXE
Bidet®
Website: www.LuxeBidet.com
Email: customercare@luxebidet.com
Phone: 858-360-7780
Fax: 858-876-1559
LUXE Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States
Website: www.LuxeBidet.com
Email: customercare@luxebidet.com
Phone: 858-360-7780
Fax: 858-876-1559
LUXE Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States © 2Go Products, LLC
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