renkforce TP806087 Highspeed Thermal Transfer Printer User Manual

renkforce TP806087 Highspeed Thermal Transfer Printer

Product Information – Highspeed Thermal Transfer Printer

Introduction
The Highspeed Thermal Transfer Printer (Item No.: 2734627) is a versatile printer designed for fast and efficient printing. This printer utilizes thermal transfer technology to produce high-quality prints.

Intended Use
The Highspeed Thermal Transfer Printer is intended for use in various applications such as labeling, ticketing, and receipt  printing. It is suitable for both personal and professional use.

Delivery Contents
The package includes the following items

• Highspeed Thermal Transfer Printer (Item No.: 2734627)
• Developer documentation
• Power adapter

Latest Product Information
For the latest product information, please refer to the developer documentation provided with the printer.

Spare Parts
Spare parts for the Highspeed Thermal Transfer Printer are available for purchase separately. Please contact our customer support for more information.

Thermal Paper and Thermal Labels
The printer is compatible with thermal paper and thermal labels. These consumables are essential for printing. Please ensure you use compatible and high-quality thermal paper and
labels for optimal printing results.

Description of Symbols
The printer uses various symbols to indicate different functions and statuses. Please refer to the developer documentation for a detailed description of these symbols.

Safety Instructions
It is important to follow the safety instructions to ensure proper and safe operation of the printer.

General
Follow all general safety guidelines and precautions while using the printer.

Handling
Handle the printer with care to avoid any damage or injury.

Installation
Properly install the printer according to the instructions provided in the developer documentation.

Operation
Operate the printer following the recommended procedures and guidelines.

Connected Devices
When connecting external devices to the printer, ensure they are compatible and properly connected.

Power Adapter
Use only the provided power adapter with the printer. Do not use any other power adapter to avoid potential damage.

Repairs
Do not attempt to repair the printer yourself. Contact our authorized service centers for any repairs or maintenance.

Product Overview

Components
The Highspeed Thermal Transfer Printer consists of the following components

• Main printer unit
• Beeper and indicator lights
• Control panel
• Paper holder
• Connection ports

Beeper and Indicator Lights Indications
The beeper and indicator lights on the printer provide important information about the printer’s status and operations. Refer to the developer documentation for a detailed explanation of these indications.

Technical Data
For detailed technical specifications and data of the Highspeed Thermal Transfer Printer, please refer to the developer documentation.

Setting Up
To set up the Highspeed Thermal Transfer Printer, follow these steps

1. Unpack the printer and remove all packaging materials.
2. Connect the power adapter to the printer and plug it into a power outlet.
3. Connect any necessary external devices to the printer, such as a computer or barcode scanner.
4. Load thermal paper or thermal labels into the paper holder according to the instructions provided in the developer documentation.
5. Power on the printer and follow the on-screen instructions to complete the initial setup.

**Introduction

**

• Dear customer,
• Thank you for purchasing this product.
• If there are any technical questions, please contact: www.conrad.com/contact.

Intended use
The product is a thermal transfer printer.  The product is intended for indoor use only. Do not use it outdoors. Contact with moisture must be avoided under all circumstances. If you use the product for purposes other than those described, the product may be damaged. Improper use can result in short circuits, fires, electric shocks or other hazards.  The product complies with the statutory national and European requirements. For safety and approval purposes, you must not rebuild and/or modify the product Read the operating instructions carefully and store them in a safe place. Make this product available to third parties only together with the operating instructions.
All company names and product names are trademarks of their respective owners. All rights reserved.

Delivery contents

• Printer
• Power adaptor
• Mains cable
• USB cable (USB-A to USB-B)
• Serial cable
• Cable fastener
• USB memory stick
• Paper roll
• Quick start guide
• Operating instructions

**Latest product information

**

• Download the latest product information at www.conrad.com/downloads or scan the QR code shown. Follow the instructions on the website.

Developer documentation
Download developer documentation from www.conrad.com/downloads.

Spare parts

Thermal paper and thermal labels

• n  79.5 +/- 0.5 mm
• n  57.5 +/- 0.5 mm (with 25.4 mm spacer)

Paper roll diameter| max. 83 mm
Paper thickness| 0.056 – 0.1 mm

Description of symbols
The following symbols are on the product/appliance or are used in the text

• Read the operating instructions carefully.
• The symbol warns of hazards that can lead to personal injury.
• The symbol warns of dangerous voltage that can lead to personal injury by electric shock.
• This product must only be used in dry, enclosed indoor areas. It must not become damp or wet.
• The symbol warns of hot surfaces that can result in severe burns when touched. Read the information carefully.

Safety instructions

Read the assembly instructions carefully and especially observe the safety information. If you do not follow the safety instructions and information on proper handling, we assume no liability for any resulting personal injury or damage to property. Such cases will invalidate the warranty/guarantee

General

• The product is not a toy. Keep it out of the reach of children and pets.
•  Do not leave packaging material lying around carelessly. This may become dangerous playing material for children.
•  If you have questions which remain unanswered by this information product, contact our technical support service or other technical personnel.
•  Maintenance, modifications and repairs must only be completed by a technician or an authorised repair centre.

Handling

• Handle the product carefully. Jolts, impacts or a fall even from a low height can damage the product.

Installation

• Do not place the product under any mechanical stress.
•  Protect the appliance from extreme temperatures, flammable gases, steam and solvents.
•  Protect the product from high humidity and moisture.
•  Protect the product from direct sunlight.
•  Dust can damage the printer. Do not install the printer in dusty locations.
•  Vibrations, shock and impacts can damage the printer to move and fall down. Install the printer on a solid, stable and non-slip surface.
• Liquids can damage the printer and cause short-circuits. Keep liquids away.

**Operation

**

The hot printer head can cause burns. Do not touch the printer head.

•  Static discharge can damage the printer head. Do not touch the printer head.
•  The cutter blade is sharp and can cause cuts. Do not touch the blade.
•  Only use recommended label paper to prevent damage to the printer.
•  Switch off the printer before you make and disconnect connections.
•  Blocking moving parts can cause damage. Do not touch, block or pull moving parts during operation. Do not stick objects into openings.
•  Only use approved accessories to prevent damage.
•  Consult an expert when in doubt about the operation, safety or connection of the product.
•  If it is no longer possible to operate the product safely, take it out of operation and protect it from any accidental use. DO NOT attempt to repair the product yourself. Safe
• operation can no longer be guaranteed if the product
  •  is visibly damaged,
  •  is no longer working properly,
  •  has been stored for extended periods in poor ambient conditions or
  •  has been subjected to any serious transport-related stresses.

Connected devices

• Also observe the safety and operating instructions of any other devices which are connected to the product.

Power adapter

  Do not modify or repair mains supply components including mains plugs, mains cables, and power supplies. Do not use damaged components. Risk of death by electric shock!

• Connect the appliance to a wall socket that can be accessed easily.
• As power supply, only use the supplied mains adaptor.
•  Only connect the power adaptor to a normal mains socket connected to the public supply. Before plugging in the power adaptor, check whether the voltage stated on the power adaptor complies with the voltage of your electricity supplier.
• Never connect or disconnect power adaptors if your hands are wet.
•  Never unplug the power adaptor from the mains socket by pulling on the cable; always use the grips on the plug.
•  For safety reasons, disconnect the power adaptor from the mains socket during storms.
• Do not touch the power adapter if there are any signs of damage, as this may cause a fatal electric shock! Take the following steps
  • Switch off the mains voltage to the socket containing the power adapter (switch off the corresponding circuit breaker or remove the safety fuse, and then switch off the corresponding RCD protective switch).
  • Unplug the power adapter from the mains socket.
  • Use a new power adapter of the same design. Do not use the damaged adapter again.
  • Ensure that cables are not pinched, kinked or damaged by sharp edges.
  •  Always lay cables so that nobody can trip over or become entangled in them. This poses a risk of injury.

Repairs

• Repairs require specialist knowledge. Contact a professional to have the printer repaired.
•  Only use original spare parts to repair the printer.

Product overview

Components

Beeper and indicator lights indications

Notes on over-temperature
A thermistor detects the print head temperature. If the print head temperature exceeds 65 °C, the user is alerted (over-temperature alert). If the print head temperature exceeds 80 °C, printing stops (over-temperature shutoff) until the temperature falls below acceptable levels.

Technical data

bitmap printing (Max. 256K for total)
Barcode| 1D| UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128, CODE93
2D| PDF417, QR code
Detection| Sensor| Paper end, cover open, over-temperature and high/low voltage sensors
Power supply| Input| 100 -240 V/AC, 50/60 Hz, 2.0 A
Output| 24 V/DC ±5%, 2 A
** Paper| Paper loading| Easy-loading structure of upward open cover
Paper type| Standard thermal paper
Paper width| 79.5 ± 0.5 mm/57.5 ± 0.5 mm (with 25.4 mm spacer)
Paper thickness| 0.056 – 0.1 mm
Paper roll diameter| Max. 83 mm
Item| Parameter**
---|---
Emulation| | ESC/POS
Condition| Operating| 0 to +40 °C / 20 – 85 % rH
Storage| -20 to +70 °C / 5 – 95 % rH
Reliability| TPH Life| 150 km
Cutter Life| 2,000,000 times
Dimensions (W x D x H）| | 145 x 197 x 146 mm
Driver| | Windows (POS Ready/Win11/Win10/Win8/Win7/Vista/ XP/2000), Linux CUPS, Javas, OPOS.net, OPOS

Setting up

Placing the printer
Place the printer in a location that satisfies the following requirements

• The surface is flat and steady.
•  The surface is insensitive to rubber. The rubber feet can leave marks.
• The inclination angle with respect to the paper feed slot will not exceed ±10° after placement.
•  No sources of water are or will be nearby.
•  The location is and will be free from vibrations and shocks.

Connecting the host computer
Connect the printer to the host computer via one of the communication interfaces: USB, R232, Ethernet.

Note: if you have doubts about which connection is suitable, reach a professional for help.

1.  Move the power switch to position 0 to power off the printer.
2.  Connect the printer to the host computer via the selected communication interface.

Connecting the cash drawer
Important : Only connect the cash drawer interface on the printer to a 24 V/DC cash drawer device.

1. Move the power switch to position 0 to power off the printer.
2.  Connect the cash drawer to the cash drawer interface on the printer.

Connecting to power
Connecting :

1.  Move the power switch to position 0 to power off the printer.
   NOTICE : the plug on the power adaptor cable only fits one way. Do not force it into the socket.

2.  Connect the power adaptor cable to the power input socket at the rear of the printer.  The plug locks in the socket.

3.  Connect the mains cable and the power adaptor.

4.  Connect the power adaptor to a suitable mains socket.

Disconnecting

1. Move the power switch to position 0 to power off the printer.
   NOTICE : the plug is locked in the socket. Unlock the socket before removing to prevent damage.

2. Hold the plug and pull it to release the lock. Remove the plug.

Installing paper

Notes

•  Use the recommended thermal paper type.
• Do not touch the surface of thermal paper with fingers, fingernails or objects to prevent colour fading.
•  Store paper in a dark, cool and dry place to prevent paper degradation.

About the paper guide
Use the paper guide to match different paper widths. There are two (2x) paper guide slots inside the paper compartment to match different paper widths: 80 mm and 58 mm. Always install the paper guide, do not remove it.

CAUTION

• Serrated cutting edge
• Risk of cuts
• Do not touch edge
• Keep fingers and hands away when tearing off paper

Step 1

• Push the release button and open the cover.

Step 2

• (If you replace paper) Clean the print head before installing a new paper roll. Follow the instructions in “Cleaning the thermal print head”.

Step 3

• Install the paper roll. 1. Set the paper guide to match the paper width.
  2. Turn the paper roll so that the thermo-sensitive layer is facing down.
  3. Load the paper roll into the printer as shown above. Mind cutting edge!

Step 4

• Pull out some paper then close and lock the cover. Tear off the excess paper. Mind cutting edge!

Basic operation

Powering on and off

1. To power on, move the power switch to position 1.

   • The indicator Power lights up.

   • The buzzer emits a short buzz.

2. To power off, move the power switch to position 0.
   • NOTICE : Do not unplug the power cable if the printer is powered on to prevent product damage.
   • Move the power switch to position 0 before unplugging.

Printing

Feeding paper out

• Prerequisites:   The cover is closed.
•  Press the button Feed to feed out a small amount of paper.
•  Press and hold the button Feed to continously feed out paper. Release the button to stop.

Printing a self-test page
The self-test checks and prints current printer settings.

1.  (If not installed) Install the Windows® Label Printer Utility. Refer to “Configuring printer with Windows® Label Printer Utility” for instructions.
2.  Open the Windows® Label Printer Utility.
3. Select the printer for which you want to print a self-test page
4. 1Cash drawer  Click the button Printer Test … to print a self-test page.

Interfaces

USB interface

Cash drawer

Electrical characteristics

• Driving voltage ：24 V/DC
• Driving current : max. 0.8 A (in 510 mms)
• Drawer check signal “L” = 0 – 0.5 V; “H” = 3- 5 V

Power connector

Serial interface

Note : The interface is compatible with standard RS232 components.

Ethernet Interface

Note : Always use standard RJ45 components.

 Troubleshooting

This chapter provides information on some common problems you may encounter and how to solve them.

Printer does not work

Printer does not work.

LED is off.

| Printer has no power.| Connect to the power supply.
Printer is off.| Turn on the printer.

LED Indications / Beeper

15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper
---|---|---|---
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| |
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Cover is open.| Close the cover.
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Out of paper| Replace paper.
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Paper is near end.| Be ready to replace paper soon.
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Cutter jam| See “ Printing problems ”
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Over-temperature- Alert| n  Switch the printer off.

n  Let the printer cool down to room temperature.

15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Over-temperature- Shutoff| n  Switch the printer off.

n  Let the printer cool down to room temperature.

15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| Low voltage alert| Check voltage supply.
15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| 15.2. LED Indications / Beeper| High voltage alert| Check voltage supply.

Printing problems

roller.
Low print density| Increase the print density level.
Paper is not feeding normally.| Paper jam| n  Switch the printer off.

n  Open the cover.

n  Remove jammed paper.

Vertical print words missing.| Thermal head or print roller is dirty.| Clean the thermal head and the print roller.
Paper jam| Wrong paper feeding| n  Remove jammed paper. See “ Removing jammed paper ”.

n  Insert paper correctly.

Cutting problems

Removing jammed paper

1. Move the power switch to position 0 to switch the printer off.
2.  Let the printer cool down to room temperature.
3.  Open the cover.
4.  Carefully remove the jammed paper.

Resolving cutter jams
You are able to open the cover

1. Move the power switch to position 0 to switch the printer off.
2. Let the printer cool down to room temperature.
3. Open the cover.
4.  Carefully remove the jammed paper.

You are not able to open the cover

1. Move the power switch to position 0 to switch the printer off.
2. Let the printer cool down to room temperature.
3. Pull the cutter cover towards you and remove it.
4. Rotate the wheel to reposition the cutter to its default position.
5. Open the cover.
6. Carefully remove the jammed paper.

Configuring printer with Windows® Label Printer Utility
With the Windows® “Label Printer Utility” you can configure parameters of new and existing printers.

Getting started

1. Download the application HPRTUtilityForPOS from www.conrad.com/downloads to your computer.
2. Open the application HPRTUtilityForPOS.

Adding new printers

1. Connect the printer to the computer/POS system.
2.  Switch the printer on.
3. Open the application HPRTUtilityForPOS.4. Click Add Printer.
4. Select the printer model and connection type.
5. Click Connect Test to test the printer connection. ➔ A pop-up will inform the connection status.
6. On the main page, click Print Test Text to print a test label. Follow the on-screen instructions.
   • Next step: Configure the printer

Configuring advanced settings

Prerequisites: Printer is connected to computer/POS system.

1. Open the application HPRTUtilityForPOS.
2. On the main page, select the printer you want to configure from the printer list.
3. Click Advanced Settings… to open the printer settings.
4. Adjust the parameters.

Configuring the buzzer

Prerequisites
Printer is connected to computer/POS system.

1.  Open the application HPRTUtilityForPOS.
2.  On the main page, select the printer you want to configure from the printer list.
3.  Click Function Setting to open the printer settings.
4. Configure the buzzer.

Adding your company logo to the receipt head
Load your company logo into the printer’s memory and have the printer add it to the receipt head.

Prerequisites: Printer is connected to computer/POS system.

1. Prepare a small-sized .pang or .jpg image (example: 100 x 150 pk).
2.  Open the application HPRTUtilityForPOS.
3.  On the main page, select the printer you want to configure from the printer list.
4.  Click Download Image In Compatible Mode to open the image settings.
5.  In the window Download image, click Add and select the image from your operating system.
6.  From the dropdown menu Print Alignment, select the image alignment (example: left).
7.  Click Download mode of F to load the image into the printer memory. The printer prints the image.

Cleaning and care

Adhesives and coatings of the media can transfer onto the printer parts, which can lead to accumulation of dust and debris. Regular cleaning helps to maintain print quality and prevents breakdowns.

Cleaning the housing

Important

• Do not use aggressive cleaning agents, rubbing alcohol or other chemical solutions. They damage the housing and can cause the product to malfunction.
• Do not immerse the product in water.
  1. Move the power switch to position 0 to switch the printer off.
  2. Disconnect the printer from the power supply.
  3. Let the printer cool down to room temperature.
  4. Clean the product with a dry, fibre-free cloth.

Cleaning the paper sensor
Remove debris or dirt from the paper sensor to prevent misreading’s or unstable detection of the label gap.

1. Move the power switch to position 0 to switch the printer off.
2. Disconnect the printer from the power supply.
3. Let the printer cool down to room temperature.
4. Open the printer cover.
5. Clean the paper sensor with a cotton bud dampened with alcohol.

Cleaning the thermal print head
Clean the print head with methanol or isopropyl alcohol and a cotton bud.

Important

•  Do not touch the print head with your finger or hand to prevent damage.

•  Perform the cleaning process each time the paper roll is replaced to prevent print quality deterioration.
  CAUTION

• Hot print head can cause burns.

Let printer cool down before opening.

1. Move the power switch to position 0 to switch the printer off.
2. Disconnect the printer from the power supply.
3. Let the printer cool down for about 3 minutes. The printer head can be very hot.
4. Open the printer cover.
5. Dampen a cotton bud with methanol or isopropyl alcohol.
6. Clean the head with the cotton bud. Start at the center and move to the outside.
7. Wait for the alcohol to completely evaporate.

Cleaning roller and/or paper path
Clean the roller and paper path if you notice reduced print quality or problems with paper detection.

1. Move the power switch to position 0 to switch the printer off.
2.  Disconnect the printer from the power supply.
3. Let the printer cool down to room temperature.
4. Open the printer cover.
5. Remove the installed paper roll.
6. Remove lose dust or foreign substance using dry cloth or cotton swabs.
7. Remove persistent adhesive foreign substances with a clean cloth or cotton swab dampened with methanol or isopropyl alcohol.
8.  Wait for the alcohol to completely evaporate before you use the printer again.

Disposal
This symbol must appear on any electrical and electronic equipment placed on the EU market. This symbol indicates that this device should not be disposed of as unsorted municipal waste at the end of its service life. Owners of WEEE (Waste from Electrical and Electronic Equipment) shall dispose of it separately from unsorted municipal waste. Spent batteries and accumulators, which are not enclosed by the WEEE, as well as lamps that can be removed from the WEEE in a non-destructive manner, must be removed by end users from the WEEE in a non-destructive manner before it is handed over to a collection point. Distributors of electrical and electronic equipment are legally obliged to provide free take-back of waste. Conrad provides the following return options free of charge (more details on our website)

• in our Conrad offices
• at the Conrad collection points
• at the collection points of public waste management authorities or the collection points set up by manufacturers or distributors within the meaning of the ElektroG

End users are responsible for deleting personal data from the WEEE to be disposed of. It should be noted that different obligations about the return or recycling of WEEE may apply in countries outside of Germany.

This is a publication by Conrad Electronic SE, Klaus-Conrad-Str. 1, D-92240 Hirsch au (www.conrad.com. All rights in- clouding translation reserved. Reproduction by any method, e.g. photocopy, microfilming, or the capture in electronic data processing systems require the prior written approval by the editor. Reprinting, also in part, is prohibited. This publication represents the technical status at the time of printing.
Copyright 2023 by Conrad Electronic SE.

References

• OPOS.net
• Conrad Electronic » All parts of success
• Contact
• Download center

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