dreame EU Robot Vacuum Cleaner W10 Owner’s Manual
- June 13, 2024
- dreame
Table of Contents
EU Robot Vacuum Cleaner W10
Owner’s Manual
Maintenance Report
Basic Information
Service Number| CAS-DR-220824-027| Customer Name| Mario Menzel| Tel|
1798151192
Address| LoRnitzstrafle 33| E-Mail|
menzelhome@web.de
Model| Dreame Robot Vacuum Cleaner W10 (EU)| Purchasing Date| 2022-02-17|
Serial Number| P20271B17EUD02681KF
Received Date| 2022-08-31| Delivery Date| 2022-09-21| Service Type| Warranty
Fault Description
Problem type: Other failures, Incorrect description:
-
Malfunction
– Carpet detection cannot be activated in the app
– Note appears: “Ultrasonic sensor error” (see appendix) -
Disturbance
– The device resets itself about once a month and the factory settings are restored
– Language changed, WiFi connection disconnected and maps lost
– the robot is always in the base and the base is connected to the power supply (battery level 100%) -
Disturbance
– WiFi connection disconnected automatically
– WiFi connection can no longer be established
– The robot’s WiFi is not displayed in the network configuration, even though the robot is in the corresponding mode.
Detection and Maintenance
Problem Reported/Found: E06-Hardware fault-Sensor fault;
Action Taken: Replaced the main control board,Replaced the camera
module,Replaced LDS Module,Clean process
Item(s)
| Material Code | Item Name | Quantity |
|---|---|---|
| 20020100001834 | Mainboard assembly | 1 |
| 20020100001817 | Central board assembly | 1 |
| 20020100001828 | Ultrasonic sensor | 1 |
| 20020100000094 | LDS module | 1 |