EVO Proprietary and Confidential 4 Payment Gateway Installation Guide
- June 13, 2024
- EVO
Table of Contents
Proprietary and Confidential 4 Payment Gateway
Installation Guide
Proprietary and Confidential 4 Payment Gateway
Simplifying Payments AROUND THE GLOBE
150+ CURRENCIES ACROSS 50 MARKETS WORLDWIDE
Customer Glossary
Accelerated Settlement fee is an additional fee per month, on top of your
acquiring service charges and fees to provide you with this service. Provided
your card machine performs a reconciliation before 12am (midnight), you will
receive settlement of funds the next banking day.
Acquirer/Acquiring Bank is a Bank or Financial Institution that processes
credit and or debit card transactions for a merchant.
Authorization code are codes that an Issuer or its authorizing processor
provides to indicate approval or denial for an authorization request.
Authorisation requests means the merchant’s system sends a payment
request to EVO’s authorization platform, which then sends an authorization
request to the acquiring bank. The authorization request is passed from the
acquiring bank to the Card Schemes to the customer’s issuing bank (the
issuer) to determine whether or not to approve the authorization request.
Card not present (CNP) means a transaction in which a merchant honors the
account number associated with a card account and does not see or swipe a
physical card or obtain the cardholders signature.
Card present a card-present transaction happens when the physical card is
read with a point-of-sales (POS) terminal.
Cashback allows you to offer up to £100 in cash on top of any debit
transaction. This way you are not only offering your customers a highly
attractive service, you are also retaining less cash in-store and reducing
costs associated with cash handling with your bank. And the best of it all is
that it is free of charge for you.
Note: Cashback is not a feature of credit cards and is only available on
domestic issued debit cards, from the UK.
Chargebacks (sometimes referred to as Disputes) is initiated by the Card
Issuing bank; either at the request of the Cardholder or when the issuing bank
sees the need to do so via the card schemes (Card schemes are the brand of the
card e.g. Mastercard/Visa). EVO are governed by scheme rules and regulations.
All Merchants accepting debit and credit card payments run the risk of being
liable for chargebacks. A cardholder or card Issuer has the right to question
or dispute a card transaction under the card scheme rules.
A chargeback can be received up to 120 days after the card transaction was
taken. In the case of goods or services being delivered, a chargeback can be
raised up to 120 days from agreed date of delivery. Certain exemptions to the
120 days may apply depending on the Card Scheme and the reason for the
dispute.
Contactless is a way of paying that does not require the cardholder to
insert/swipe their card on the payment terminal and provide a signature or PIN
to verify the transaction. The cardholder simply taps or holds their
contactless card to the reader on the terminal/pin pad.
Controller means the natural or legal person, public authority, agency or
other body which, alone or jointly with others, determines the purposes and
means of the processing of personal data. Controllers make decisions about
processing activities. They exercise overall control of the personal data
being processed and are ultimately in charge of and responsible for the
processing.
Customer Operating Instructions is a document that provides detailed
guidance around all of the important elements about accepting card payments
with EVO. The Customer Operating Instructions are available at
https://evopayments.co.uk/wp-content/uploads/Customer-Operating-
Instructions_EVO-UKFebruary-2021-v2.pdf.
Customized Till Receipts means that the terminal receipts can be
customized to include the merchant’s logo in black and white. Terms and
conditions and special offers are not yet supported.
Domestic transaction this is a payment that is made within a country
where a bank has issued client’s credit/debit card and merchant’s account is
registered in the same country.
Dynamic Currency Conversion (DCC) enables your International
cardholders to pay in their home currency while you will receive funding of
the original sale amount in Sterling. If for example an American customer
presents a card that is issued in US Dollars, the terminal will recognize it
and will offer the cardholder to pay in US Dollars. If this option is
selected, an immediate currency conversion into US Dollars is performed,
showing the exact amount in US Dollars as it will appear on the customer’s
card statement.
Interchange Fee means a transaction fee payable between the payment
service providers involved in processing a credit or debit card transaction.
The interchange fee is passed to the cardholder’s card issuing bank by the
Acquiring bank. Fees are set by the Card networks and are usually the largest
component of the various fees’ merchants pay for card acceptance.
Inter-regional transactions are transactions where the card is issued
outside of the EEA and the business is located within the EU or vice versa.
Intra-regional transactions are transactions where the business and the
cardholder’s issuing bank are in different EU countries.
Issuer means any association member financial institution, bank, credit
union or company that issues cards to card holders.
Know Your Customer (KYC) are due diligence activities that financial
institutions and other regulated companies must perform to ascertain relevant
information from their clients for the purpose of doing business with them.
Merchant Category Code (MCC) is a four-digit number that identifies the
type of products or services the merchant provides.
Merchant Service Charge means a fee paid by the acceptor/merchant to the
acquirer for services provided.
Non-secure means are transactions that are not processed as secure (see
‘Secure’ for more detail).
Online billing portal fee is a fee charged for access to the Business
Resource Centre (BRC) where you can access your statements and invoices. The
fee is inclusive within your charges, so no additional line item will appear
on your bill.
Payment Gateway facilitates the transfer of information between a payment
portal and the front-end processor/acquiring bank.
PCI Compliance fee is for the processor’s service and assistance in
helping companies to become PCI compliant.
PCI DSS is Payment Card Industry Data Security Standards.
PCI non-compliance fee is charged to business owners by the processing
company to remind them that they need to complete a self-assessment
questionnaire (SAQ) to become PCI compliant. EVO do not charge a separate fee
for this, this is inclusive within your charges.
Point of Sale (POS) is the location in the merchant premises at which the
transaction for the receipt of goods are services takes place. A card terminal
(the method by which you take a transaction face to face) is sometimes
referred to as a point of sale device or POS Terminal.
Reconciliation / End of Day performed on your POS Terminal is the
equivalent of ‘cashing up’ on a traditional till. This ensures the
transactions you have taken through your terminal is transferred to your bank
account. This confirms the transaction totals you have sent to EVO, we
recommend this is performed daily. Carrying out your end of day will make your
reconciliation easier.
Refunds when you make a refund on a card transaction, the amount of the
refund is returned to the customer’s card account and a corresponding debit
will be made to your nominated bank account. If the refund facility is used
where there is no corresponding originating transaction, this is not a Refund
within the meaning of your contract and this is a breach of your contract for
which you will be responsible.
Scheme Fee are charges that the Acquirer pays to the card schemes i.e.
Visa, Mastercard etc.
Secure refers to the type of transactions and technology that is used
during the authorization of a card.
Each time a transaction is processed the following elements will be
considered:
- Entry type + region of Issuance + Card type + Transaction type
- All four elements must be deemed secure by the Card Schemes in order for the transaction to be processed at the lower secure rate
3D Secure / 3DS2.2 is a protocol designed to be an additional security
layer for online credit and debit card transactions.
Settlement transfer of funds relating to successfully processed
transactions to the merchants nominated bank account.
Virtual Terminal is a software application (often a web application) for
merchants which allows them to accept payment with a payment card,
specifically a credit card, without requiring the physical presence of the
card (“card not present transaction”).