real flame 13055E 62 Coastal Wood Slim Electric Fireplace TV Stand Instruction Manual
- June 13, 2024
- Real Flame
Table of Contents
real flame 13055E 62 Coastal Wood Slim Electric Fireplace TV Stand Instruction Manual
NOTE : Do not fully tighten hardware until all pieces are in place and the unit is fully assembled. This will help align the pieces and make assembly easier.
FURNITURE TIPPING RESTRAINT
Please follow the installation instructions below:
WARNING
Injury may result from tipping furniture.
You must install the Tipping Restraint Hardware with the unit to prevent the
unit from tipping and causing any accidental injury, disability, death or
damage.
The tipping restraint is intended only as a safety measure, it is not a
substiture for proper adult supervision.
This tipping restraint is not an earthquake restraint. If you wish to add the
extra security of earthquake restraints, they must be purchased and installed
separately.
Do not allow children to climb on furniture.
Failure to detach this restraint before moving furniture may result in injury
and damage.
Installation Instructions:
- Determine where the fireplace mantel is to be placed and find the center line of a wooden stud using a stud finder.
- Drill a 1/8” pilot hole on the wooden stud approximately 3” below the height of the unit top.
- Attach one bracket (N) securely with screw (L) into the pilot hole on the wall.
- Position the furniture in place and attach the other bracket (N) with screw (M) to the back edge of unit top in line with the bracket (N) on the wall.
- Put the male end of the steel cable (O) through each bracket. Securely connect both ends together by turning the female connector clockwise.
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”) will be free from manufacturing defects in material
and workmanship after correct assembly and under normal use and proper
maintenance for the periods indicated below, commencing with the date of
purchase of the Product:
- The body – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by
Real Flame, or use of parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real
Flame Customer Service member to ensure proper operation and diagnosis of
issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be
issued for incomplete or unauthorized returns. All returned products must be
100% complete, adequately packaged in original packaging and in resalable
condition. Products that have been assembled or modified will not be eligible
for return. All items must be returned in their entirety, meaning all items
included must be returned together. No returns or exchanges on discontinued
items. Please begin the return process by contacting the store or company
where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement.
No replacements are available for discontinued items or repackaged (open box)
products. Please call Real Flame Customer Service at
1-800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer
Service:
- Model number of item
- 4-8 digit part number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at
1-800-654-1704 within 48 hours of
receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443
in Canada
csrep@realflame.com