MONOGRAM ZV950 Stainless Steel Range Hood Owner’s Manual

June 13, 2024
MONOGRAM

MONOGRAM ZV950 Stainless Steel Range Hood

Consumer Information

Before using your stainless steel hood
Your new Monogram stainless steel hood makes an eloquent statement of style, convenience, and kitchen planning flexibility. Whether you chose it for its purity of design, assiduous attention to detail – or for both of these reasons – you’ll find that your Monogram stainless steel hood’s superior blend of form and function will delight you for years to come. Your Monogram stainless steel hood was designed to provide the flexibility to blend in with your kitchen cabinetry. Its sleek design can be beautifully integrated into the kitchen. The information on the following pages will help you operate and maintain your stainless steel hood properly.

  • Read this manual carefully. It is intended to help you operate and maintain your new stainless steel hood properly. Keep it handy for answers to your questions. If you don’t understand something or need more help, there is a list of toll-free consumer service numbers included in the back section of this manual. OR Visit our Website at: monogram.com

Write down the model & serial numbers
You’ll find them on a label behind the filters. These numbers are also on the Consumer Product Ownership Registration Card packed separately with your hood.

Before sending in this card, please write these numbers here:

  • Model Number
  • Serial Number

Use these numbers in any correspondence or service calls concerning your hood.

If you received a damaged hood
Immediately contact the dealer (or builder) that sold you the hood.

Save time & money
Before you request service, check the Problem Solver in the back of this manual.It lists causes of minor operating problems that you can correct yourself.

If you need service
To obtain service, see the Consumer Services page in the back of this manual. We’re proud of our service and want you to be pleased. If for some reason you are not happy with the service you receive, here are some steps to follow for further help. FIRST, contact the people who serviced your appliance. Explain why you are not pleased. In most cases, this will solve the problem.NEXT, if you are still not pleased, write all the details-including your phone number-to: Manager, Customer Relations GE Appliances Appliance Park Louisville, KY 40225

SAFETY PRECAUTIONS

WARNING -To REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:

  • Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer.
  • Before servicing or cleaning the unit. switch power off at the service panel and lock the service disconnecting means to prevent power from being switched on accidentally. When the service disconnecting means cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.
  • Do not use this unit with any solid-state speed control device.
  • This unit must be grounded.

CAUTION -FOR GENERAL VENTILATING USE ONLY. DO NOT USE TO EXHAUST HAZARDOUS OR EXPLOSIVE MATERIALS AND VAPOR

WARNING -TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A RANGE TOP GREASE FIRE, OBSERVE THE FOLLOWING*:

  • SMOTHER FLAMES with a close-fitting lid. cookie sheet, or metal tray, then turn off the burner. BE CAREFUL TO PREVENT BURNS. If the flames do not go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.
  • NEVER PICK UP A FLAMING PAN-You may be burned.
  • DO NOT USE WATER, including wet dishcloths or towels-a violent steam explosion will result.
  • Use an extinguisher ONLY if:
  1. You know you have a Class ABC extinguisher, and you already know how to operate it.
  2. The fire is small and contained in the area where it started.
  3. The fire department is being called.
  4. You can fight the fire with your back to an exit.
  • * Based on “Kitchen Fire Safety Tips” published by NFPA.

WARNING -To REDUCE THE RISK OF A RANGE TOP GREASE FIRE:

  • Never leave surface units unattended at high or medium settings. Boilovers cause smoking and greasy spillovers that may ignite. Heat oils slowly on low or medium settings.
  • Always turn the hood ON when cooking at high heat or when flambeing food (i.e. Crepes Suzette, Cherries Jubilee, Peppercorn Beef Flambe).
  • Clean ventilating fans frequently. Grease should not be allowed to accumulate on the fan or filter.
  • Use proper pan size. Always use cookware appropriate for the size of the surface element.

WARNING -TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:

  • Installation work and electrical wiring must be done by a qualified person(s) in accordance with all applicable codes and standards, including fire-related construction.
  • Sufficient air is needed for proper combustion and exhausting of gases through the flue (chimney) of fuel-burning equipment to prevent back drafting. Follow the heating equipment manufacturer’s guidelines and safety standards such as those published by the National Fire Protection Association (NFPA). and the American Society for Heating, Refrigeration, and Air Conditioning Engineers (ASH RAE). and the local code authorities.
  • When cutting or drilling into a wall or ceiling, do not damage electrical wiring and other hidden utilities.
  • Ducted fans must always be vented to the outdoors.

WARNING -TO REDUCE THE RISK OF FIRE, USE ONLY METAL.

  • Do not attempt to repair or replace any part of your hood unless it is specifically recommended in this manual. All other servicing should be referred to a qualified technician.

Controls and Features

Controls

NOTE: Avoid using food products that produce flames under the range hood.

  1. ON/OFF. It remembers the last fan speed used. (Four-speed fan.)

  2. Lowers the speed.

  3. Increases the speed.

  4. Highest speed “instant on” BOOST.MONOGRAM-ZV950-Stainless-Steel-Range-Hood-FIG-2
    NOTE: BOOST fan speed con only be selected with this pod. BOOST is not obtainable by using the increase fan speed pod.

  5. Delayed fan shut-off. Choose 5, 10 or 20 minutes by pushing this button.

  6. Light ON/OFF. It remembers the last light level used. (Six light levels.)

  7. Dims the light.

  8. Brightens the light.

  9. Clean Filter Light Lights after 30 hours of “on” time to remind you to clean the metal grease filters. The red light glows until the filters are removed, cleaned if necessary and replaced. If the light is glowing after the filters have been replaced, adjust them to make sure they are correctly seated in the filter channels. Then the timer resets automatically.

  10. Fan indicator.

  11. Indicates the time the fan is set to run, before automatically shutting off (5, 10 or 20 minutes).

Implement holders

Implement holder rods are on each side of the hood. Use these rods to hang and display cooking utensils such as whisks, spoons, forks or any nonflammable decorative items. Frequently used small pots and pans can also hang from these rods.

WARNING:

  • DO NOT hang flammable items from these implement rods.
  • DO NOT hang items weighing more than 10 pounds on either side, or 20 pounds total weight.

For your safety
Before servicing or cleaning the unit, switch power off at the service panel and lock the service panel to prevent power from being switched on accidentally. If the service panel cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.

Metal grease filter
Clean the grease filter after 30 hours of “on” time. A red signal light will alert you when 30 hours has passed. Remove the grease filters and wash them either by hand or in the dishwasher using non-abrasive soap.

Clean filter light
To clean, swish the filters in hot soapy water or wash them in the dishwasher. Do not use abrasive cleansers. Replace the filters and make sure that they are correctly seated in the filter channels. Adjust as necessary until the red signal light stops glowing.

Hood surfaces
Do not use a steel-wool pad; it will scratch the surface. To clean the stainless steel surface, use warm, sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface. To inquire about purchasing stainless steel appliance cleaner or polish or to find the location of a dealer nearest you, please call our toll-free number:

Light bulbs

MONOGRAM-ZV950-Stainless-Steel-Range-Hood-FIG-5

NOTE: The gloss cover should be removed only when cool.

CAUTION
Before replacing the bulb, disconnect electrical power to the hood at the main fuse or circuit breaker or main power disconnect switch located on the control housing. Allow bulbs to cool before touching. For safety, do not touch a hot bulb with bare hands or a damp cloth.

To change the light bulbs

  1. Remove the lamp lens cover by inserting a small flat-blade screwdriver into each of the three slots and gently prying it free.
    NOTE: Do not remove the outer trim ring (lamp assembly).

  2. Grasp the bulb and pull it straight out.

  3. Using gloves or a dry cloth, remove the new bulb from the packaging. (Wearing latex gloves may offer a better grip.) The bulb must be the same wattage, 120-volt, 25-watt halogen with a G-9 base. Early-life bulb failure may occur if the wattage is too high.

  4. Push the bulb straight all the way into the receptacle.

  5. Replace the lens cover by inserting the three retaining tabs into the slots and pressing into place.
    NOTE: For improved lighting, clean the gloss cover frequently using a damp cloth. This should be done when the hood is completely cool.

  6. Reconnect electrical power to the hood.
    NOTE: Order replacement 120-volt, 25-watt halogen bulb with G-9 base, WB25X10020. These bulbs can be ordered from your GE supplier.

ONLY use a new 120-volt, 25-watt halogen bulb with a G-9 base.

NOTE: Do not touch the new halogen bulb with bare fingers. Skin oils can cause early life bulb failure.

The Problem Solver

Questions? Use this problem solver!

MONOGRAM-ZV950-Stainless-Steel-Range-Hood-FIG-8

Please place in an envelope and mail it to: OWNERSHIP REGISTRATION P.O. BOX 1780 MISSISSAUGA, ONTARIO L4Y 4G1 (FOR CANADIAN CONSUMERS ONLY)

MONOGRAM-ZV950-Stainless-Steel-Range-Hood-FIG-9

Consumer Services

With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from GE, we’ll be there. All you have to do is call-toll-free!

GE Answer Center® 800. 626.2000
Whatever your question about any Monogram major appliance, GE Answer Center® information service is available to help. Your call- and your question will be answered promptly and courteously. Call the GE Answer Center® Monday to Friday, 8 a.m. to 10 p.m. EST, and Saturday, 8 a.m. to 7 p.m. EST. OR Visit our Website at: monogram.com

In-Home Repair Service 800.444.1845
A GE consumer service professional will provide expert repair service, scheduled at a time that’s convenient for you. To schedule service, call Monday to Friday, 7 a.m. to 10 p.m. EST, or Saturday and Sunday, 8 a.m. to 6 p.m. EST. Many GE Consumer Service company-operated locations offer you service today or tomorrow, or at your convenience. Our factory-trained technicians know your appliance inside and out most repairs can be handled in just one visit.

For Customers With Special Needs … 800. 626.2000

GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons with limited mobility. Consumers with impaired hearing or speech who have access to a TDD or a conventional teletypewriter may call 800.TDD.GEAC (800.833.4322) to request information or service.

Service Contracts 800. 626.2224
You can have the secure feeling that GE Consumer Service will still be there after your warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll receive a substantial discount. With a multiple- year contract, you’re assured of future service at today’s prices.

Parts and Accessories 800. 626.2002
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes. The GE parts system provides access to over 47,000 parts … and all GE Genuine Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted. User maintenance instructions contained in this guide cover procedures intended to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Warranty

YOUR MONOGRAM HOOD WARRANTY
Staple sales slip or canceled check here. Proof of original purchase date is needed to obtain service under warranty.

WHAT IS COVERED

LIMITED ONE-YEAR WARRANTY
For one year from the date of the original purchase, we will provide, free of charge, parts and service labor in your home to repair or replace any part of the hood that fails because of a manufacturing defect. This warranty is extended to the original purchaser and any succeeding owner for products purchased for ordinary home use in the 48 mainland states, Hawaii, and Washington, D.C. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service Location for service. In Alaska, the warranty is the same except that it is LIMITED because you must pay to ship the product to the service shop or for the service technician’s travel costs to your home. All warranty service will be provided by our Factory Service Centers or by our authorized Customer Care® servicers during normal working hours. Should your appliance need service, during the warranty period or beyond, call 800.444.1845. Please have your serial number and model number available when calling for service.

WHAT IS NOT COVERED

  • Service trips to your home to teach you how to use the product.
  • Replacement of house fuses or resetting of circuit breakers.
  • Incidental or consequential damage caused by possible defects with this appliance.
  • Replacement of the replaceable filters.
  • Damage to the product caused by accident, fire, floods, or acts of God.
  • Damage caused after delivery.
  • Failure of the product if it is used for other than its intended purpose or used commercially.
  • Improper installation. If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, gas, exhausting, and other connecting facilities as described in the Installation Instructions provided with the product.
  • Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES – Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are in your state, consult your local or state consumer affairs office or your state’s Attorney General. Warrantor: General Electric Company. Louisville, KV 40225

References

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