FOLLETT E12CI414ALI Ice and Water Dispensers

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully before you begin your installation.
Should you have need technical help, please call our Technical Service group at 877-612-5086 or 610-252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when contacting Technical Service.

Getting Started

After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt “damaged.” Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.

Risk of fire or explosion. Flammable refrigerant used. Follow handling instruction carefully. To be repaired only by trained service Personnel.

Do not puncture Refrigerant Tubing. Do not use this product with flammable gases or flammable solvents.

Do not store flammable gases, flammable liquids or flammable solids in these units. Do not use FLAME to check for gas leak.

Do not under any circumstances try to modify or repair valves, regulator, connectors, controls or any other appliance. Doing so creates the risk of a gas leak.

Keep ventilaton openings clear of obstruction.

Do not damage the refrigerant circuit.

Connect to potable water supply only.

WARNING!

• Read this manual thoroughly before operating, installing or performing maintenance on the equipment. Failure to follow instructions in this manual can cause property damage, injury or death.

• The ice machine contains R290 (propane) refrigerant. R290 (propane) is flammable in concentrations of air between
  approximately 2.1% and 9.5% by volume. R290 (propane) may burn if exposed to a heat source above 470 °C.

• When servicing this equipment, be sure to lock the circuit breaker, and display an in-service notice.

• This equipment contains high-voltage electricity and refrigerant charge. Installation and repairs are to be performed by properly trained technicians aware of the dangers of dealing with high voltage electricity and refrigerant under pressure.
  The technician must also be certified in proper refrigerant handling and servicing procedures. All lockout and tag out procedures must be followed when working on this equipment.

• Repair on R290 systems must always be done in a well-ventilated area.

• Because R290 is highly flammable, a combustible gas leak detector is required when servicing R290 systems.

• Only use parts recommended or provided by the manufacturer.

• Routine adjustments and maintenance procedures outlined in this manual are not covered by the warranty.

• We reserve the right to make product improvements at any time. Specifications and design are subject to change without notice.

• Do not tilt unit further than 30° off vertical during uncrating or installation.

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to
  this area is required, power to unit must be disconnected first.

• This appliance is not suitable for installation in an area where a water jet could be used.

• This appliance must not be cleaned by a water jet.

• User maintence should not be done by children.

• Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity

  00130229, high capacity #00978957, carbonless high capacity #01050442).

• Prior to operation clean the dispenser in accordance with instructions found in this manual.

• Do not block air intake or exhaust.

• This appliance should be permanently connected by a qualified person in accordance with application codes.

• A qualified person shall provide a readily accessible disconnect device incorporated into the fixed wiring.

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge if they have been given supervision or instruction concerning use of the  appliance in a safe way and understand the hazards involved. Children should be supervised to ensure that they do notplay with the appliance.

• This appliance is designed for commercial use.

• WARNING! To avoid a hazard due to instability of the appliance, it must be fixed in accordance with the instructions.

• Warranty does not cover exterior or outside installations.

• To reduce risk of shock, disconnect power before servicing.

• Connect to potable water supply only.

• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

Specifications

Electrical

• 230 V, 50 Hz, 1 phase, 5.5A
• Connect to a dedicated circuit.

Ambient

• Ambient air temperature is measured at the air-cooled condenser coil inlet.
  † Ambient water temperature is measured in the ice machine reservoir.

Plumbing

| 12CI414A
---|---
Dispenser drain| 3/4″ MPT
Water inlet| 3/8″ FNPT

Note: Water shut-off recommended within 10 ft. (3 m) of dispenser. Drain to be hard-piped and insulated. Maintain at  least 1/4″ per foot (20 mm per 1 m) run of slope.

Ventilation clearances

• 6″ (15.3 cm) on right side of dispenser, 6″ (15.3 cm) at top for ventilation and 12″ (30.5 cm) at top recommended for service.
  Note: Do not block right side air intake or top air exhaust.

Dry weight

• 144 lb (65 kg)

Refrigeration pressure data

Air-Cooled ice machine capacity/24hrs

Ambient Air Temperature F/C

F| 60| 70| 80| 90| 100|
---|---|---|---|---|---|---
C| 16| 21| 27| 32| 38|
50| 418| 388| 357| 325| 294| lbs.
10| 189| 176| 162| 147| 179| kg.
60| 395| 370| 345| 313| 281| lbs.
16| 179| 168| 156| 142| 127| kg.
70| 372| 353| 334| 301| 268| lbs.
21| 169| 160| 151| 137| 122| kg.
80| 362| 340| 318| 288| 259| lbs.
27| 164| 154| 144| 131| 117| kg.
90| 352| 327| 302| 275| 249| lbs.
32| 160| 148| 137| 125| 113| kg.

Compressor data

Air-cooled

Ambient air temperature| 50 F/10 C| 70 F/21.1 C| 90 F/32.2 C| 110 F/43.3C
230 V| 230 V| 230 V| 230 V
Amperage| 2.2| 2.3| 2.5| 2.6
High-side pressure (PSIG)| 112| 152| 202| 260
Low-side pressure (PSIG)| 18.5| 21| 25| 30

Locked rotor amps: 230 V: 18.2A

Gearmotor data

Refrigeration system

Caution: Risk of fire.

Important: All service on refrigeration system must be performed in accordance with all federal, state and  local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that theserequirements are met.

R414 ice machine charge specifications

Installation

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation.
• Service and ventilation clearances: 6″ (15.3 cm) on right side of dispenser, 6″ (15.3 cm) at top for ventilation and 12″ (30.5 cm) at top recommended for service.
• Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back). See counter cutout drawings for bottom exiting utilities. For installations where utilities exit through back of dispenser, refer to back view drawings.
• Counter depth must allow front of sink to be a minimum of 30.00″ (76.2 cm) from wall.

Installing countertop dispensers without legs

1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser.

2. Regardless of whether utilities will exit through back or bottom of dispenser, drill four 7/16″ holes in counter to anchor dispenser to counter (Fig. 1).

3. For utilities exiting through bottom only:
   ( a ) Make cut out (Fig. 1).
   
   ( b ) Move drain fitting from back of dispenser and mount (Fig. 2).
   
   ( c ) Cut drain tube to length and attach to barbed connection.
   ( d ) Move inlet water fitting from back of dispenser and mount (Fig. 2).
   ( e ) Cut water tubing to length and re-insert into water fitting.

4. For all units: Apply a thick bead approximately 1/4″ (7 mm) diameter of NSF-listed silicone sealant (Dow Corning  RTV-732® or equivalent) 1/4″ (7 mm) inside marked outline of dispenser.

5. Carefully lower dispenser on counter in  proper position and secure to counter with four (4) 3/8″-16UNC bolts.

6. Smooth excess sealant around outside of dispenser.

Installing countertop dispensers with legs accessory (P/N AF10LBLEGS)

CAUTION!

• Do not tilt unit further than 30° off vertical plane.
• Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be taken when operating and cleaning to avoid accidents.

1. Carefully tip dispenser back to expose underside and block up in place.

2. Screw legs (shipped taped to drain pan of dispenser) into dispenser bottom, takin  care to seat legs securely against undersideof dispenser.

3. Attach bottom panel and hardware to bottom of dispenser with supplied screws (Fig. 3).
   

4. Position unit in desired location and adjust legs to level in both directions.

5. Make final connections.

Cleaning

Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed for use with potable water sources. The presence, or suspected presence, of infectious agents may call for additional measures, including the replacement of components and more comprehensive disinfection measures. Follett recommends that these cleaning and sanitizing procedures be reviewed with the appropriate infectious agent subject matter experts to assure complete remediation.
Periodic cleaning of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate.
Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present. Follow the instructions provided with the respective kits to sanitize thepressurized water lines immediately before cleaning the ice machine/dispenser.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the Follett warranty.

**Recommended cleaning intervals***

Weekly

CAUTION!

Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

• Pour 1 gal. (3.8 L) of hot tap water into drain pan to flush drains.

Splash panel front, Sensor SAFE™ infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

• Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

• Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal
  performance.

Semi-Annually (more often if conditions dictate)

• A cleaning procedure should always include both the ice machine and dispenser.
• Icemaking system can be cleaned in place.

CAUTION!

• Wear rubber gloves and safety goggles (or face shield) when handling SafeCLEAN Plus.
• Use only Follett approved cleaners.
• Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser

Cleaning tool checklist

• (1 or 2) 1.5 gallon (or larger) plastic bucket
• (2) clean cloths
• Sanitary gloves
• Safety glasses
• (2) SaniSponge™ (P/N 00131524 – single sponge)
• SafeCLEAN Plus ice machine cleaner

SafeCLEAN Plus Solution : Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.

Ice Machine and Dispenser

Cleaning procedure

Note: Check drains and drain cup to ensure they are open and flowing freely.

1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding. If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice then begin Cleaning Procedure again.

2. Remove front cover and turn OFF bin signal switch.

3. Dispense all ice from storage hopper and discard.

4. Remove top of machine and hopper lid.

5. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW WATER light to turn on.

6. Remove lid from cleaning cup and fill (about 1 quart) until SafeCLEAN Plus solution overflows from the ice transport tube into the hopper. Place lid back on cup. Save remainder of SafeCLEAN Plus solution.

7. CLEANER FULL light will turn on and machine will start cleaning cycle then rinse three times; this process takes approximately 15 minutes.

8. While ice machine is cleaning, clean dispenser as follows:
   a. Remove center thumbscrew, locking plate, two wingnuts and backing plate from front of storage hopper.
   b. Remove stud assembly, baffle, wheel, and any remaining ice.
   c. Remove dispense chutes from splash panel.
   d. Submerse drain grille in SafeCLEAN Plus solution and allow to soak to remove any scale buildup.
   e. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grille and drain pan with damp cloth wrung out in SafeCLEAN Plus solution. Thoroughly rinse all parts with damp cloth wrung out with clean  water.
   Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not allow water to run through motor shaft hole in bottom of hopper.

9. When machine is finished cleaning, the MAINTENANCE light will turn off.

10. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts.

11. Remove top bearing insulation. Loosen Phillips-head screw on nozzle connected to evaporator. Remove nozzle from evaporator side only, leave other side of nozzle connected to transport tube.

12. Soak one SaniSponge in remaining SafeCLEAN Plus solution.

13. Insert the sponge soaked in SafeCLEAN Plus solution into nozzle then insert a dry sponge into the nozzle.

14. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent tubes are connected to evaporator drain pan. Replace top bearing insulation.

15. Turn ON bin signal switch. Wait for ice to push sponges through transport tube.

16. Collect sponges from ice storage bin.

17. Replace hopper lid, machine top, and install front cover.

18. After 10 minutes, dispense all ice and discard.

User Interface and Exterior Cabinet

Clean stainless steel panels with stainless steel cleaner.

Electrical system

ATTENTION!

To prevent circuit breaker overload, wait 15 minutes before restarting this unit. This allows the compressor to equalize and the evaporator to thaw.

Normal control board operation
The PC board indicator lights provide all the information necessary to determine the machine’s status. Green indicator lights generally represent “go” or normal operation; Yellow indicators represent normal off conditions; Red indicators generally represent alarm conditions, some of which will lock the machine off.
A flashing green light labeled POWER indicates power to the machine. All other normal operation status indicators are covered as follows:

1. Ice machine is making ice.

CLEANER FULL
DRAIN CLOG
HI PRESS
HI AMPS
SERVICE
MAINT/CLEAN
LOW WATER
TIME DELAY
SLEEP CYCLE
MAKING ICE
LOW BIN
POWER ON

| 1. Normal running.
2. Ice machine is not making ice.

CLEANER FULL
DRAIN CLOG
HI PRESS
HI AMPS
SERVICE
MAINT/CLEAN
LOW WATER
TIME DELAY
SLEEP CYCLE
MAKING ICE
LOW BIN
POWER ON

| 2. Normal time delay. When the bin fills with ice, the LOW BIN light goes out momentarily and the refrigeration and auger drive systems immediately shut down.
(Note: The fan motor will continue to run for 10 minutes to cool condenser) The TIME DELAY light comes on, initiating the time delay period. When the time delay expires, the machine will restart provided that the LOW BIN light is on.

Control board DIP switch settings

OFF POSITION ON POSITION

Sleep cycle dispense duration

Wiring diagram – 230 V 50 Hz

Dispenser troubleshooting

Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment.

CAUTION!

• Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment.

Before calling for service

• Check that no ice is in the dispenser bin area.
• Check that congealed ice is not causing a jam.
• Check that all switches and circuit breakers are on.
• Check that all drains are clear.
• Check that water is supplied.

Lever model troubleshooting guide

1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.

|

1. Check switch – turn on or replace if faulty.
2. Replace switch.
3. Check motor and replace

Dispense wheel rotates continuously.| Dispense switch contacts are burned out.| Replace dispense switch.
Ice machine runs continuously.| Faulty or incorrectly positioned bin stat.| Check for proper positioning. If stat does not open when ice is placed on capillary tube, replace stat.
Does not dispense water.|

1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.

|

1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch – turn on or replace if faulty.

SensorSAFE model troubleshooting guide

Problem| Action| SensorSAFE Board LED Status| Corrective Action
---|---|---|---
PWR| CLN| ICE/ WTR
Does not dispense ice and/or water.| Check

LEDs on the SensorSAFE control board.

| OFF| OFF| OFF| Check circuit breakers and power switch. Restore power or replace defective switch.
ON| ON| OFF| Press clean switch on lower left side of electrical enclosure to return board to normal operation.
Place cup under drop zone (in front of lens)| ON| OFF| OFF| Troubleshoot appropriate lens/sensor and replace if required.
ON| OFF| ON| Verify power on appropriate output terminal (WTR or WM) on control board and replace board if required. If board tests okay, troubleshoot appropriate dispenser component.
Dispenses ice and/or water continuously.| Check LEDs on control board.| ON| OFF| ON| Troubleshoot appropriate lens/sensor and replace if required.
ON| OFF| OFF| If there is power on any output terminal 9WTR or WM) on control board, replace board.

Warranty Registration and Equipment Evaluation

Thank you for purchasing Follett® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high- value products and services backed by outstanding customer and technical support.

Please review the installation instructions thoroughly. It is important that the installation be performed to factory specifications so your equipment operates at its maximum efficiency.

Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges, or any losses resulting from a defect of the machine. For full warranty details, visit our website www.follettice.com/productwarranties.

Registering your equipments helps Follett track your equipment’s service history should you need to contact us for technical support, and your feedback helps us improve our products and services. Please visit www.follettice.com/support to complete the Warranty Registration form.

Should you have any questions, please contact Follett’s technical support group at 877-612-5086 or 610-252-7301 and we will be happy to assist you.

Calgon is a licensed trademark distributed by Nu-Calgon, in the United States.
Dow Corning is a registered trademark of Dow Corning Corporation in the United States and other countries.
SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett Products, LLC.
Follett is a registered trademarks of Follett Products, LLC, registered in US.

CUSTOMER SERVICE

801 Church Lane • Easton, PA 18040, USA
Toll free 877-612-5086 • +1 610-252-7301
www.follettice.com

Follett Europe Polska Sp. z o.o.
Mokry Dwór 26 c • 83-021 Wiślina, Poland
+48 (58) 785-6140 • Fax +48 (58) 785-6159
www.folletteurope.com

References

• Product Warranties | Follett Ice
• Technical Support | Follett Ice
• Technical Support | Follett Ice

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