FOLLETT CI100A Ice and Water Dispenser Installation Guide

FOLLETT CI100A Ice and Water Dispenser

Product Information

The product being referred to in the user manual is a range of dispensers and ice machines manufactured by Follett. The specific models mentioned are CI100A, FS100A, UC100A, and UD100A. These units are available in different voltage options: 115 V, 230 V, and 220 V. The user manual provides instructions for installation and service, as well as contact information for technical support.

Product Usage Instructions

1. Inspect the equipment for concealed shipping damage after uncrating and removing all packing material. If visible signs of damage exist, refuse delivery or sign the delivery receipt as damaged. Notify Follett Customer Service within 48 hours and include detailed photos of the damage with the original packaging.
2. If needed, locate the serial number of your dispenser by removing the drip tray and finding the serial number label. A QR code on the right-hand side of the drip tray allows access to manuals, technical bulletins, and online training related to the 7 Series and 15 Series dispensers.
3. Refer to the provided technical documentation for detailed installation and service videos available at www.follettice.com/servicevideolibrary.
4. Ensure that the dispenser and ice machine are installed indoors only and designed for commercial use. Follett does not provide in-house services for residential installations.
5. Take note of the specified ambient conditions for optimal performance:
   • Air Temperature: Best performance between 80°F (27°C) and 50°F (10°C), maximum limit of 100°F (38°C)
   • Water Temperature: Maximum limit of 90°F (32.2°C)
   • Water Pressure: Maximum limit of 70 psi (483 kpa), the minimum limit of 10 psi (69 kpa)
   • Relative Humidity: Best performance at 55% at 78°F (25.5°C)
6. Ensure proper clearances for water, electrical, refrigeration, and heat rejection as specified in the user manual.

Please refer to the provided technical documentation for detailed drawings and specifications of the different models.

Please visit https://www.follettice.com/technicaldocuments for the Operation and Service manual for your unit.

Welcome to Follett

• Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability, and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully before you begin your installation.
• Should you need technical help, please call our Technical Service group at 877-612-5086 or 610-252-7301.
• Please have your model number, serial number, and complete and detailed explanation of the problem when contacting Technical Service.

**Getting Started

**

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. All freight is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt “damaged.” Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.

CAUTION!

• Do not tilt the unit further than 30° off vertical during uncrating or installation.
• The dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, the power to the unit must be disconnected first.
• This appliance is not suitable for installation in an area where a water jet could be used.
• This appliance must not be cleaned by a water jet.
• User maintenance should not be done by children.
• Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442).
• Prior to operation clean the dispenser in accordance with instructions found in this manual.
• Do not block air intake or exhaust.
• This appliance should be permanently connected by a qualified person in accordance with application codes.
• A qualified person shall provide a readily accessible disconnect device incorporated into the fixed wiring.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should be supervised to ensure that they do not play with the appliance.
• This appliance is designed for commercial use.
• WARNING! To avoid a hazard due to the instability of the appliance, it must be fixed in accordance with the instructions.
• The warranty does not cover exterior or outside installations.
• To reduce the risk of shock, disconnect power before servicing.
• Connect to potable water supply only.
• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain the cleanliness of delivered ice.

Before You Begin

If needed, the serial number of your dispenser can be found by removing the drip tray ❶ and locating the serial number label ❷. A QR Code is located on the right hand side of the drip tray ❸. This code allows you to access manuals, technical bulletins, and online training related to the 7 Series and 15 Series dispensers.

Specifications

Dimensions

kg)
7FS100A| 14.50″ (40 cm)| 22.12″ (56.2 cm)| 41.88″ (106.4 cm)| 120 lb (54 kg)
15CI100A| 14.50″ (40 cm)| 23.50″ (59.7 cm)| 22.50″ (57.2 cm)| 100 lb (45 kg)
15FS100A| 14.50″ (40 cm)| 23.50″ (59.7 cm)| 46.75″ (118.7 cm)| 130 lb (60 kg)
7UC100A| 14.55″ (37 cm)| 22.05″ (56 cm)| 33.50″ (85.1 cm)| 100 lb (45 kg)
7UD100A| 14.55″ (37 cm)| 22.05″ (56 cm)| 31.50″ (80 cm)| 100 lb (45 kg)

Ambient Information

CAUTION!
The 7 and 15 Series are for indoor use only. Designed for commercial use. Follett is not able to provide in-house services for residential installations.

• Use outside of these limitations is misuse and will void warranty.

† Best performance is achieved between 80 F (27 C) and 50 F (10 C).

Plumbing

• Water Inlet: 1/4″ MPT or John Guest push-in fitting
• Optional Drain Accessory Kit (item# 00956375 or 00981977): 1/2″ ID tubing
• Water shut-off recommended within 5 ft (1.5 m) of dispenser

Water

WARNING!
Connect to potable water supply only.

• Water Mineral Content:
  • TDS: greater than 5 ppm (mg/l) but less than 400 ppm (mg/l)
  • Hardness: Less than 200 mg/l (12 gpg)
• Not recommended for use with softened water
• Ingress Protection (IP) rating: IPX0 (no protection)

Clearances

• CI/FS Models: 3″ (7.6 cm) behind and on each side of dispenser for electrical connection and ventilation
• UD/UC Models: 3″ (7.6 cm) behind dispenser for electrical and optional drain connection. 6″ (153 mm) in front of dispenser for ventilation.

Electrical

115 V

• 115 V, 60 Hz, 1 phase, 5A, maximum fuse 15A
• Connect to a dedicated 15A circuit, fuse or breaker
• Must be grounded – requires a 3-prong outlet. Do not remove the ground.

230 V and 220 V

• 230 V, 50 Hz, 1 phase, 5.5A or 220 V, 60 Hz, 1 phase, 5.5A
• Connect to a dedicated circuit
• Equipment ground required
• The cord provided on ice machine
• Replacement cord instructions, type IEC 60320-C13 attachment. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

Refrigeration

WARNING!
Do not damage the refrigerant circuit. Refrigerant can cause personal injury and/or damage dispenser.

Refrigerant

• 115 V: R134a – 5.0 ounces (142 grams)
• 230 V/220V: R134a – 7.2 ounces (204 grams)

Heat Rejection

• 1700 BTU/hr (498 W)

7 Series Detailed Drawing – CI and FS Models

Countertop models

Freestanding models

15 Series Detailed Drawing – CI and FS Models

Countertop models

Freestanding models

7 Series Detailed Drawing – UC and UD Models

Installation

CAUTION!
No service or maintenance should be performed until the technician has thoroughly read this service manual. Except for routine cleaning and sanitizing, only qualified technicians should attempt to service or maintain this equipment.

Countertop Installation
The 7 Series countertop model is designed to fit on counters underneath standard-mounted cabinets, this does not apply to 15 Series models.

1. A clearance of at least 3″ (7.6 cm) is required behind and on each side of the dispenser for electrical connection and ventilation (Fig. 1).

2. Rough-in the electrical service and water line.

   • Water: The supply line (with shut-off valve) connects to the dispenser’s 1/4″ MPT inlet or John Guest push-in fitting.
   • CAUTION!
     Use caution when tipping the dispenser during leg installation. Do not lay the unit on the back or side. DO NOT EXCEED 30° angle. Tipping more than 30° can result in compressor malfunction.

3. If installing an optional 4″ Leg Accessory (item# 00956300), place a 5″ (12.7 cm) spacer underneath the dispenser to ease installation.

4. Remove four plastic, thread-protecting plugs from the bottom of the dispenser.

5. Screw each leg into the chassis (Fig. 3).

6. Complete the Potable Water Connection before proceeding.

Freestanding Installation

1. A clearance of at least 3″ (7.6 cm) is required behind and on each side of the dispenser for electrical connection and ventilation (Fig. 4).

2. Rough-in the electrical service and water line.

   • Electrical: 115 V, single phase, 15A receptacle required. The dispenser has an integral 8 ft (2.4 m) cord and plug.
   • Water: The supply line (with shut-off valve) connects to the dispenser’s 1/4″ MPT inlet or John Guest push-in fitting.

3. If installing an optional 6″ Leg Accessory (item# 00956318), tilt or lay the base stand on the side and screw each leg into the stand (Fig. 8).

4. Remove four plastic, thread-protecting plugs from the bottom of the dispenser.

5. Attach the dispenser to the base stand with the supplied hardware (Fig. 5).
   NOTICE!
   If installing an optional Drip Tray Drain Kit, refer to instructions included with the Drip Tray Drain Kit.

6. Complete the Potable Water Connection before proceeding.

7. Secure the unit to wall or cove molding with a supplied bracket (Fig. 7) to prevent tipping.
   Note: Fasteners must be supplied by the installer.

Undercounter Installation

1. Measure to verify that the dispenser will fit in the desired location. A clearance of at least 3″ (7.6 cm) is required behind the dispenser for the electrical and optional drain connection.

2. Ensure that the finished floor inside the cabinet is flush (level) with the floor outside the cabinet (Fig. 1). If the cabinet floor is lower than the finished floor, the cabinet floor must be built up (using appropriate materials) until it is flush with the finished floor. A flush floor is required for proper operation and maintenance/service of the dispenser.

3. Rough in the electrical service, water line, and optional Drip Tray Drain Kit*.
   Note: The dispenser must be installed such that it can be moved forward at least 4″ (10.16 cm) to allow access to the Bin Lid Cleaning Spout (Fig. 9.6) for dispenser cleaning and sanitizing. Take this requirement into consideration during rough-in.

   • Water: The supply line (with shut-off valve) connects to the dispenser’s 1/4″ MPT inlet or John Guest push-in fitting.
   • The optional Drip Tray Drain Kit (item# 00956375) requires a floor drain within 15 ft (4.5 m) of the dispenser. For detailed installation instructions, please refer to the instructions shipped with the Drip Tray Drain Kit.

4. Install the angle bracket inside the cabinet,18.15″ (46.1 cm) from the toe kick (Fig. 2.1). The bracket prevents the dispenser from being located/pushed beyond the recommended cabinet space depth. Do not attach the bracket to the dispenser.

Potable Water Connection

1. Connect the water line. Recommended routing (Fig. 9) allows easy access to water for cleaning and sanitizing procedures.
2. If installing the optional internal water filter*, please see Optional Internal Water Filter Installation before proceeding.
   • If your dispenser has the internal water filter option, the water filter must be installed for the dispenser to operate. Because internal components will need to be accessed for both procedures, Follett recommends installing the water filter just prior to initial sanitizing.
3. Connect the power supply.
4. Sanitize the dispenser prior to use (see the Initial Sanitizing Kit instructions shipped with this unit).

Optional Internal Water Filter Installation
If your dispenser has the internal water filter option, the water filter must be installed for the dispenser to operate. Because internal components will need to be accessed for both procedures, Follett recommends installing the water filter just prior to initial sanitizing.

1. If installing the optional internal water filter, please complete the steps shown in Accessing Internal Components before proceeding.
2. Lift and remove the top panel, and set aside (Fig. 10.1).
3. Remove two screws (Fig. 10.2) and remove left side panel.
4. Install filter as shown. Turn the filter clockwise until it is fully seated (Fig. 10.3).

Maintenance/Cleaning Mode

Cleaning Mode (Dispensing Disabled) – Use when cleaning surface Entering
Cleaning Mode disables the User Interface and allows you to clean the outside of the dispenser without accidentally dispensing ice.

1. To enter Cleaning Mode, press and immediately release the maintenance/clean switch (Fig. 11.1) so that only “ICE” displays in the user interface (Fig. 11.2).
2. To exit Cleaning Mode, press and immediately release the maintenance/clean switch so that the ice icon is also displayed in the user interface.

Maintenance Mode (All Operations Disabled) – Use when cleaning the ice machine
Entering Maintenance Mode disables all operations and allows you to safely clean and/or sanitize the ice machine and dispenser.

1. To enter Maintenance Mode, press and hold the maintenance/clean switch (Fig. 11.3) until displayed in the user interface (Fig. 11.4).
2. To exit Maintenance Mode, press and hold the maintenance/clean switch until it no longer displays in the user interface.

Note: Entering and exiting Maintenance Mode will reset the six-month periodic maintenance reminder.

Accessing Internal Components

CAUTION!
Except for routine cleaning and sanitizing, only qualified technicians should attempt to service or maintain this equipment.

1. Press and hold the maintenance/clean switch (Fig. 11.1) until displayed in the user interface (Fig. 11.2).
2. Remove (unscrew) chrome ice dispenser chute (Fig. 12.1).
3. Remove the drip tray (Fig. 12.2).
4. Remove the two screws (Fig. 12.3) on the front panel (behind the drip tray).
5. Remove and set aside the front panel (Fig. 12.4). Do not disengage the plug on the back of the User Interface.

Activating “Fresh Filtered Ice and Water”

• If you purchased your dispenser with a Follett filter, the filter display indicator activation has been preset at the factory.
• If you are using an “after-market filter,” an adjustment may be made to activate the “Fresh Filtered Ice and Water” display.

1. Remove the front panel as explained in Accessing Internal Components.

2. Remove the top panel (Fig. 13.1).
   Note: For 15 Series dispensers, the right side panel must also be removed.

3. Remove (1) screw and the top of the control board enclosure (Fig. 13.2).

4. Locate the DIP switches on the dispenser’s control board (Fig. 14). Use a fine-pointed object to move the “Filter” DIP switch (DIP switch #3) to the ON position.

Deactivating the Six-Month Maintenance/Filter Change Reminder

1. Use a fine-pointed object to move the “PM” DIP switch (DIP switch #8) to the ON position.

Cleaning and Sanitizing Procedure

Cleaning and sanitizing should be performed at least every 6 months (more often if local water conditions dictate).

WARNING!

• Place the dispenser in Maintenance Mode prior to servicing or cleaning the ice machine.
• For protection, rubber gloves and safety goggles (and/or face shield) should be worn when handling SafeCLEAN Plus™.
• Do not use bleach, it will damage the dispenser.

Required Supplies

• 7 Series: Follow the directions on the SafeCLEAN Plus packaging to mix 3 gal (11.4 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
• 15 Series: Follow the directions on the SafeCLEAN Plus packaging to mix 6 gal (22.7 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
• Funnel, bucket, 100 F (38 C) potable water

Ice Machine and Dispenser

1. Dispense all the ice out of the unit.
2. Press and hold the maintenance/clean switch until displayed in the user interface to enter Maintenance Mode.
3. Remove (unscrew) chrome ice dispense chute (Fig. 15.1).
4. Remove the drip tray (Fig. 15.2).
5. Remove (2) screws located behind the drip tray (Fig. 15.3).
6. Move the front panel and place it on top or beside the unit (Fig. 15.4).
7. Remove the plug cap from the end of the water reservoir drain tube (Fig. 15.5) and lower the tube to drain water into a bucket. After the system has been drained of water replace the plug cap in the water reservoir drain tube.
8. Secure the tube in the holder.
9. Remove the cap from the storage bin lid cover (Fig. 15.6).
10. Screw the storage bin lid cover cap onto the ice discharge chute (Fig. 15.7).
11. Pour SafeCLEAN Plus solution into the bin lid access spout until the solution reaches and remains level at the spout neck. (Because the cleaning solution reaches the internal components via overflow into the ice transport tube, it is necessary to add cleaning solution until it remains level at the spout neck.)
12. Allow the SafeCLEAN Plus solution to remain in the unit for 15 minutes.
13. While the machine is cleaning, remove the top and right side panels to access and clean the air-cooled condenser.
14. Submerge the ice dispense chute in the remainder of the SafeCLEAN Plus solution for 2 minutes. Rinse with clean, potable water.
15. Drain the system by lowering the drain tube into the bucket.
16. Secure the drain tube into the holder.
17. Fill and drain twice with potable water. Secure drain tube.
18. Place a bucket under the dispensing chute and remove the cap. Note: Some SafeCLEAN Plus solutions will remain and drain out when the cap is removed. Reposition the cap on the bin lid spout.
19. Reinstall the front panel, ice dispense chute, and drip tray.
20. Press and hold the maintenance/clean switch to exit Maintenance Mode.

User Interface and Exterior Cabinet

1. Press and release the maintenance/clean switch so that only “ICE” displays in the user interface to enter Cleaning Mode (and disable dispensing).
2. Plastic parts, including the user interface, can be cleaned with a non-abrasive glass cleaner. Clean stainless steel panels with stainless steel cleaner.
3. Press and release the maintenance/clean switch to put the unit back into service.

LED Indicator Description

The LED Indicator is located behind the front panel.

allow for cleaning of front panel.
—| N/A| Not used.
PM| Red| Six-month periodic maintenance required.
Drip tray| Red| Drip tray full.
Water leak| Red| Internal leak in the dispenser.
High amps| Red| Auger gearmotor has exceeded 0.55A (0.33A for 230V). The HI amps and Time delay LEDs will illuminate, the machine will shut down for one hour, the LEDs will turn off, and the machine will resume normal operation.
Service| Red| 8000-hour bushing check (call Follett technical service group at 877-612-5086 or

+1 610-252-7301).

Maintenance| Yellow| Enter Maintenance Mode by pressing and holding the maintenance/clean switch for 5 seconds. The unit will not make or dispense ice.
Low water| Yellow| Insufficient water supply to machine or no low bin LED upon startup.
Time delay| Yellow| Ice production will not resume for at least 15 minutes after a full bin is achieved and a minimum amount of dispense activity has elapsed.
Sleep Cycle| Green| After a full bin and 10 minutes of non-use, the unit goes into standby and will not produce ice until either:

7 Series: 12 hours have elapsed, 15 Series: 4 hours have elapsed or ice has been dispensed.

Making ice| Green| The gear motor, compressor, and fan motor are energized.
Low bin| Green| Bin switch closed calling for ice.
Power on| Green| Power is supplied to the unit.

User Interface Display Identification

Electrical Wiring Diagram

Miscellaneous

Warranty Registration and Equipment Evaluation

• Thank you for purchasing Follett ® equipment. Our goal is to deliver high-value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.
• Please review the installation instructions thoroughly. It is important that the installation be performed to factory specifications so your equipment operates at its maximum efficiency.
• Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges, or any losses resulting from a defect of the machine. For full warranty details, visit our website www.follettice.com/productwarranties.
• Registering your equipment helps Follett track your equipment’s service history should you need to contact us for technical support, and your feedback helps us improve our products and services. Please visit www.follettice.com/support to complete the Warranty Registration form.
• Should you have any questions, please contact Follett’s technical support group at 877-612-5086 or 610-252-7301 and we will be happy to assist you.

SafeCLEAN Plus is a trademark of Follett Products LLC. Chewblet and Follett are registered trademarks of Follett Products LLC, registered in the US.

• 801 Church Lane Easton, PA 18040, USA.
• Toll-free 877-612-5086
• +1 610-252-7301
• www.follettice.com.

© Follet Products LLC 6/21.

References

• 7 and 15 Series with Rear Drain Technical Documentation | Follett Ice
• Product Warranties | Follett Ice
• Service Video Library | Follett Ice
• Technical Support | Follett Ice
• Technical Support | Follett Ice

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