Hatco GRS-18-E Glo-Ray 18″ Wide x 13 3/4″ Deep Stainless Steel Instruction Manual

: June 4, 2024
: Hatco

Hatco GRS-18-E Glo-Ray 18″ Wide x 13 3/4″ Deep Stainless Steel

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

**English = p 2**

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label on bottom of GRS model, bottom of control box on GRSB and GRSBF models). Please have this information available when calling Hatco for service assistance.
Model No. ___
Serial No. ____
Voltage __
Date of Purchase __

Business
Hours: 7:00 am to 5:00 pm Monday–Friday, Central Time (CT)
(Summer Hours — June to September:
7:00 am to 5:00 pm Monday–Thursday
7:00 am to 4:00 pm Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: support@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray©
Heated Shelves are designed to keep prepared foods hot in kitchen work areas, server pick-up stations, or customer serving points. Heated Shelves will keep all foods at optimum serving temperatures without affecting quality. These warmers have a thermostatically-controlled heated base to extend the holding times of most foods.
Glo-Ray Heated Shelves are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for the Glo-Ray Heated Shelf. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the GloRay Heated Shelf.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.

| Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property
---|---

ELECTRIC SHOCK HAZARD:

Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).
This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
Do not steam clean or use excessive water on unit.
Do not pull unit by power cord.
Discontinue use if power cord is frayed or worn.
Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.
Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate unit a minimum of 1 (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

Make sure food product has been heated to the proper food-safe temperature before placing on the unit. Failure to heat food product properly may result in serious health risks. This unit is for holding preheated food product only.
Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of unit and contents.

Do not operate built-in models without control box mounted properly as described in installation instructions.

Do not operate unit without installing supplied legs.

The National Sanitation Foundation (NSF) requires that units over 36 (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above installation surface. If unit cannot be sealed at the point of use, 4 (102 mm) legs are included to allow for proper cleaning access below unit.

Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200°F (93°C).

Do not modify wiring or cut thermostat capillary on control enclosure to increase remote mounting distance. Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

Do not use excessive force when tightening mounting screws on built-in units. This may damage unit and/or countertop.

Do not lay unit on the side with the control panel. Damage to unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

Install remote mounted control enclosure outside of heat zone. Locating control enclosure inside heat zone will cause control(s) to overheat, malfunction, and fail.

Do not slide pans across hardcoat surface, use roughbottomed pans, or drop anything on hardcoat surface. Scratching may occur. Damage to hardcoat surface caused by misuse is not covered under warranty.

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

MODEL DESCRIPTION

GRS Model

The GRS Heated Shelf is ideal for pass-through areas, buffet lines, or as a heated work shelf. It features a Power On/Off rocker switch with indicator light, an adjustable thermostat control, and a 6 (1829 mm) power cord with plug. Surface mounted, blanket-type foil elements distribute heat under the entire stainless steel or hardcoat aluminum surface.

All GRS models are shipped from the factory completely assembled (except legs) and ready for use.

GRSB and GRSBF Models

The GRSB and GRSBF Built-In Heated Shelves have a hardcoat aluminum surface and a blanket-type foil element for uniform heat distribution. Ideal for server-to-customer passthrough areas, buffet/cafeteria lines, and other self- service areas. The GRSB model features a recessed top. The GRSBF model features a flat top.

A 36 (914 mm) flexible conduit channels the power lines from the shelf to a control box. The control box comes with an illuminated POWER ON/OFF (I/O) rocker switch, an adjustable thermostat control, and mounting brackets. The attached control box can be mounted semi-remotely up to 36 (914 mm) from the unit. A 6 (1829 mm) power cord and plug is attached to the control box.

The GRSB and GRSBF models have a 3/4 (19 mm) flanged edge that allows the unit to drop into a countertop opening for recessed mounting. The shelves are easy to clean with a nonabrasive, damp cloth and/or non-abrasive cleaner. All GRSB and GRSBF models are shipped from the factory completely assembled and ready for installation.

MODEL DESIGNATION

SPECIFICATIONS

Plug Configurations

Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.

NOTE: Receptacle not supplied by Hatco.

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

NOTE: The specification label is located on the bottom of GRS models and the bottom of the remote control box on GRSB and GRSBF models. See label for serial number and verification of unit electrical information.

Dimensions — GRS Models

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)
---|---|---|---|---|---
GRS-18-I| 18″ (457 mm)| 19-1/2″ (495 mm)| 2-1/4″ (57 mm) †| 16-3/4″ (425 mm)| 18″ (457 mm)
GRS-24-I| 24″ (610 mm)| 19-1/2″ (495 mm)| 2-1/4″ (57 mm) †| 22-3/4″ (578 mm)| 18″ (457 mm)
GRS-30-I| 30″ (762 mm)| 19-1/2″ (495 mm)| 2-1/4″ (57 mm) †| 28-3/4″ (730 mm)| 18″ (457 mm)
GRS-36-I| 36″ (914 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 34-3/4″ (883 mm)| 18″ (457 mm)
GRS-42-I| 42″ (1067 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 40-3/4″ (1035 mm)| 18″ (457 mm)
GRS-48-I| 48″ (1219 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 46-3/4″ (1187 mm)| 18″ (457 mm)
GRS-54-I| 54″ (1372 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 52-3/4″ (1340 mm)| 18″ (457 mm)
GRS-60-I| 60″ (1524 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 58-3/4″ (1492 mm)| 18″ (457 mm)
GRS-66-I| 66″ (1676 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) | 64-3/4″ (1645 mm)| 18″ (457 mm)
GRS-72-I| 72″ (1829 mm)| 19-1/2″ (495 mm)| 5-1/4″ (133 mm) *****| 70-3/4″ (1797 mm)| 18″ (457 mm)

† Height includes 1 (25 mm) legs.

Height includes 4 (102 mm) legs.

NOTE: All models listed above are based on 19-1/2 (495 mm) depth (I). The additional depths available include:

Dimensions — GRSB Models

Model| Overall Width (A)| Heated Width (B)| Heated Depth (C)| Overall Depth (D)
---|---|---|---|---
GRSB-24-F| 25-1/2″ (648 mm)| 24″ (610 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-24-I| 25-1/2″ (648 mm)| 24″ (610 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-24-O| 25-1/2″ (648 mm)| 24″ (610 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-30-F| 31-1/2″ (800 mm)| 30″ (762 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-30-I| 31-1/2″ (800 mm)| 30″ (762 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-30-O| 31-1/2″ (800 mm)| 30″ (762 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-36-F| 37-1/2″ (953 mm)| 36″ (914 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-36-I| 37-1/2″ (953 mm)| 36″ (914 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-36-O| 37-1/2″ (953 mm)| 36″ (914 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-42-F| 43-1/2″ (1105 mm)| 42″ (1067 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-42-I| 43-1/2″ (1105 mm)| 42″ (1067 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-42-O| 43-1/2″ (1105 mm)| 42″ (1067 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-48-F| 49-1/2″ (1257 mm)| 48″ (1219 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-48-I| 49-1/2″ (1257 mm)| 48″ (1219 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-48-O| 49-1/2″ (1257 mm)| 48″ (1219 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-54-I| 55-1/2″ (1410 mm)| 54″ (1372 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-60-F| 61-1/2″ (1562 mm)| 60″ (1524 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-60-I| 61-1/2″ (1562 mm)| 60″ (1524 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-60-O| 61-1/2″ (1562 mm)| 60″ (1524 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSB-66-F| 67-1/2″ (1715 mm)| 66″ (1676 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-66-I| 67-1/2″ (1715 mm)| 66″ (1676 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-72-F| 73-1/2″ (1867 mm)| 72″ (1829 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSB-72-I| 73-1/2″ (1867 mm)| 72″ (1829 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSB-72-O| 73-1/2″ (1867 mm)| 72″ (1829 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)

Refer to the INSTALLATION section of this manual for actual countertop cutout dimensions.

Dimensions — GRSBF Models

Model| Heated Width (A)| Width (B)| Depth (C)| Heated Depth (D)
---|---|---|---|---
GRSBF-18-F| 19-1/2″ (495 mm)| 18-3/32″ (460 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-24-F| 25-1/2″ (648 mm)| 24-3/32″ (612 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-24-I| 25-1/2″ (648 mm)| 24-3/32″ (612 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-24-S| 25-1/2″ (648 mm)| 24-3/32″ (612 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-24-O| 25-1/2″ (648 mm)| 24-3/32″ (612 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-30-F| 31-1/2″ (800 mm)| 30-3/32″ (764 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-30-I| 31-1/2″ (800 mm)| 30-3/32″ (764 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-30-S| 31-1/2″ (800 mm)| 30-3/32″ (764 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-30-O| 31-1/2″ (800 mm)| 30-3/32″ (764 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-36-F| 37-1/2″ (953 mm)| 36-3/32″ (917 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-36-I| 37-1/2″ (953 mm)| 36-3/32″ (917 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-36-S| 37-1/2″ (953 mm)| 36-3/32″ (917 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-36-O| 37-1/2″ (953 mm)| 36-3/32″ (917 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-42-F| 43-1/2″ (1105 mm)| 42-3/32″ (1069 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-42-I| 43-1/2″ (1105 mm)| 42-3/32″ (1069 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-42-S| 43-1/2″ (1105 mm)| 42-3/32″ (1069 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-42-O| 43-1/2″ (1105 mm)| 42-3/32″ (1069 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-48-F| 49-1/2″ (1257 mm)| 48-3/32″ (1222 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-48-I| 49-1/2″ (1257 mm)| 48-3/32″ (1222 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-48-S| 49-1/2″ (1257 mm)| 48-3/32″ (1222 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-48-O| 49-1/2″ (1257 mm)| 48-3/32″ (1222 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-60-F| 61-1/2″ (1562 mm)| 60-3/32″ (1526 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-60-I| 61-1/2″ (1562 mm)| 60-3/32″ (1526 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-60-S| 61-1/2″ (1562 mm)| 60-3/32″ (1526 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-60-O| 61-1/2″ (1562 mm)| 60-3/32″ (1526 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)
GRSBF-66-I| 67-1/2″ (1715 mm)| 66-3/32″ (1676 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-72-F| 73-1/2″ (1867 mm)| 72-3/32″ (1831 mm)| 15-1/2″ (394 mm)| 17″ (432 mm)
GRSBF-72-I| 73-1/2″ (1867 mm)| 72-3/32″ (1831 mm)| 19-1/2″ (495 mm)| 21″ (533 mm)
GRSBF-72-S| 73-1/2″ (1867 mm)| 72-3/32″ (1831 mm)| 24″ (610 mm)| 25-1/2″ (648 mm)
GRSBF-72-O| 73-1/2″ (1867 mm)| 72-3/32″ (1831 mm)| 30″ (762 mm)| 31-1/2″ (800 mm)

Electrical Rating Chart — Standard 19-1/2 Depth GRS Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRS-18-I| 120| 250| 2.1| NEMA 5-15P| 16 lbs. (7 kg)
GRS-24-I| 120| 350| 2.9| NEMA 5-15P| 20 lbs. (9 kg)
GRS-30-I| 120| 450| 3.8| NEMA 5-15P| 25 lbs. (11 kg)
GRS-36-I| 120| 550| 4.6| NEMA 5-15P| 28 lbs. (13 kg)
GRS-42-I| 120| 600| 5.0| NEMA 5-15P| 32 lbs. (15 kg)
GRS-48-I| 120| 700| 5.8| NEMA 5-15P| 36 lbs. (16 kg)
GRS-54-I| 120| 800| 6.7| NEMA 5-15P| 42 lbs. (19 kg)
GRS-60-I| 120| 900| 7.5| NEMA 5-15P| 44 lbs. (20 kg)
GRS-66-I| 120| 1000| 8.3| NEMA 5-15P| 50 lbs. (23 kg)
GRS-72-I| 120| 1100| 9.2| NEMA 5-15P| 56 lbs. (25 kg)

Electrical Rating Chart — Additional Depth GRS Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRS-18-A| 120| 100| 0.8| NEMA 5-15P| 16 lbs. (7 kg)
GRS-18-B
GRS-18-C| 125| 1.0
GRS-18-D| 200| 1.7
GRS-18-E
GRS-18-F
GRS-18-G| 225| 1.9
GRS-18-H
GRS-18-J| 300| 2.5
GRS-18-K| 325| 2.7
GRS-18-L| 350| 2.9
GRS-24-A| 120| 125| 1.0| NEMA 5-15P| 20 lbs. (9 kg)
GRS-24-B
GRS-24-C| 175| 1.5
GRS-24-D| 250| 2.1
GRS-24-E
GRS-24-F
GRS-24-G| 300| 2.5
GRS-24-H
GRS-24-J| 375| 3.1
GRS-24-K| 425| 3.5
GRS-24-L| 475| 4.0
GRS-30-A| 120| ****

150

| ****

1.3

300

| ****

2.5

GRS-30-E
GRS-30-F
GRS-30-G| ****

375

| ****

3.1

GRS-30-H
GRS-30-J| 450| 3.8
GRS-30-K| 525| 4.4
GRS-30-L| 600| 5.0
GRS-36-A| 120| 175| 1.5| NEMA 5-15P| 28 lbs. (13 kg)
GRS-36-B
GRS-36-C| 275| 2.3
GRS-36-D| 350| 2.9
GRS-36-E
GRS-36-F
GRS-36-G| 450| 3.8
GRS-36-H
GRS-36-J| 525| 4.4
GRS-36-K| 625| 5.2
GRS-36-L| 725| 6.0
GRS-42-A| 120| 225| 1.9| NEMA 5-15P| 32 lbs. (15 kg)
GRS-42-B
GRS-42-C| 300| 2.5
GRS-42-D| 450| 3.8
GRS-42-E
GRS-42-F
GRS-42-G| 525| 4.4
GRS-42-H
GRS-42-J| 675| 5.6
GRS-42-K| 750| 6.3
GRS-42-L| 825| 6.9
GRS-48-A| 120| ****

250

| ****

2.1

500

| ****

4.2

GRS-48-E
GRS-48-F
GRS-48-G| ****

600

| ****

5.0

GRS-48-H
GRS-48-J| 750| 6.3
GRS-48-K| 850| 7.1
GRS-48-L| 950| 7.9
GRS-54-A| 120| 275| 2.3| NEMA 5-15P| 42 lbs. (19 kg)
GRS-54-B
GRS-54-C| 400| 3.3
GRS-54-D| 550| 4.6
GRS-54-E
GRS-54-F
GRS-54-G| 675| 5.6
GRS-54-H
GRS-54-J| 825| 6.9
GRS-54-K| 950| 7.9
GRS-54-L| 1075| 9.0

NOTE: The last letter in the above models indicate the following depths:

A = 6″ (152 mm)| B = 7-3/4″ (197 mm)| C = 9-3/4″ (248 mm)| D = 12″ (305 mm)
---|---|---|---
E = 13-3/4″ (349 mm)| F = 15-1/2″ (394 mm)| G = 15-3/4″ (400 mm)| H = 17-1/2″ (445 mm)
J = 21-1/2″ (546 mm)| K = 23-1/2″ (597 mm)| L = 25-1/2″ (648 mm)|
Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRS-60-A| 120| 300| 2.5| NEMA 5-15P| 44 lbs. (20 kg)
GRS-60-B
GRS-60-C| 450| 3.8
GRS-60-D| 600| 5.0
GRS-60-E
GRS-60-F
GRS-60-G| 750| 6.3
GRS-60-H
GRS-60-J| 900| 7.5
GRS-60-K| 1050| 8.8
GRS-60-L| 1200| 10.0
GRS-66-A| 120| 325| 2.7| NEMA 5-15P| 50 lbs. (23 kg)
GRS-66-B
GRS-66-C| 500| 4.2
GRS-66-D| 650| 5.4
GRS-66-E
GRS-66-F
GRS-66-G| 825| 6.9
GRS-66-H
GRS-66-J| 975| 8.1
GRS-66-K| 1150| 9.6
GRS-66-L| 1325| 11.0
GRS-72-A| 120| 350| 2.9| NEMA 5-15P| 56 lbs. (25 kg)
GRS-72-B
GRS-72-C| 550| 4.6
GRS-72-D| 700| 5.8
GRS-72-E
GRS-72-F
GRS-72-G| 900| 7.5
GRS-72-H
GRS-72-J| 1050| 8.8
GRS-72-K| 1250| 10.4
GRS-72-L| 1450| 12.0

NOTE: The last letter in the above models indicate the following:

A = 6″ (152 mm)| B = 7-3/4″ (197 mm)| C = 9-3/4″ (248 mm)| D = 12″ (305 mm)
---|---|---|---
E = 13-3/4″ (349 mm)| F = 15-1/2″ (394 mm)| G = 15-3/4″ (400 mm)| H = 17-1/2″ (445 mm)
J = 21-1/2″ (546 mm)| K = 23-1/2″ (597 mm)| L = 25-1/2″ (648 mm)|

Electrical Rating Chart — Standard GRSB Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRSB-24-F| 120| 420| 3.5| NEMA 5-15P| 20 lbs. (9 kg)
GRSB-24-I| 550| 4.6| 22 lbs. (10 kg)
GRSB-24-O| 790| 6.6| 26 lbs. (12 kg)
GRSB-24-S| 208| 680| 3.3| NEMA 6-15P| 27 lbs. (12 kg)
GRSB-30-F| 120| 505| 4.2| NEMA 5-15P| 23 lbs. (10 kg)
GRSB-30-I| 665| 5.6| 25 lbs. (11 kg)
GRSB-30-O| 950| 7.9| 28 lbs. (13 kg)
GRSB-36-F| 120| 590| 4.9| NEMA 5-15P| 26 lbs. (12 kg)
GRSB-36-I| 780| 6.5| 29 lbs. (13 kg)
GRSB-36-O| 1110| 9.3| 32 lbs. (15 kg)
GRSB-42-F| 120| 685| 5.7| NEMA 5-15P| 29 lbs. (13 kg)
GRSB-42-I| 885| 7.4| 32 lbs. (15 kg)

GRSB-42-O

| 120| ****

1270

| 10.6| NEMA 5-15P| 35 lbs. (16 kg)
208| 6.1| NEMA 6-15P| 35 lbs. (16 kg)
GRSB-42-S| 208| 1090| 5.2| NEMA 6-15P| 36 lbs. (16 kg)
GRSB-48-F| 120| 770| 6.4| NEMA 5-15P| 33 lbs. (15 kg)
GRSB-48-I| 1000| 8.3| 36 lbs. (16 kg)
GRSB-48-O| 1430| 11.9| 39 lbs. (18 kg)
GRSB-54-I| 120| 1110| 9.3| NEMA 5-15P| 43 lbs. (20 kg)
GRSB-60-F| 120| 950| 7.9| NEMA 5-15P| 45 lbs. (20 kg)
GRSB-60-I| 1220| 10.2| 50 lbs. (23 kg)
GRSB-60-O| 1750| 14.6| NEMA 5-20P| 54 lbs. (24 kg)
GRSB-66-F| 120| 1040| 8.7| NEMA 5-15P| 50 lbs. (23 kg)
GRSB-66-I| 1330| 11.1| 54 lbs. (25 kg)
GRSB-72-F| 120| 1130| 9.4| NEMA 5-15P| 52 lbs. (24 kg)
GRSB-72-I| 1440| 12.0| 58 lbs. (26 kg)
GRSB-72-O| 208| ****

2070

| 10.0| NEMA 6-15P| 64 lbs. (29 kg)
240| 8.6
GRSB-72-S| 208| 1750| 8.4| NEMA 6-15P| 65 lbs. (30 kg)

Electrical Rating Chart — Standard GRSBF Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRSBF-18-F| 120| 330| 2.8| NEMA 5-15P| 15 lbs. (7 kg)
GRSBF-24-F| 120| 420| 3.5| NEMA 5-15P| 20 lbs. (9 kg)
GRSBF-24-I| 550| 4.6| 22 lbs. (10 kg)
GRSBF-24-S| 120| 700| 5.8| NEMA 5-15P| 24 lbs. (11 kg)
208| 680| 3.3| NEMA 6-15P
GRSBF-24-O| 120| 790| 6.6| NEMA 5-15P| 26 lbs. (12 kg)
GRSBF-30-F| 120| 505| 4.2| NEMA 5-15P| 23 lbs. (10 kg)
208| 505| 2.4| NEMA 6-15P| 23 lbs. (10 kg)
GRSBF-30-I| 120| 665| 5.5| NEMA 5-15P| 25 lbs. (11 kg)
GRSBF-30-S| 825| 6.9| 26 lbs. (12 kg)
GRSBF-30-O| 950| 7.9| 28 lbs. (13 kg)
GRSBF-36-F| 120| 590| 4.9| NEMA 5-15P| 26 lbs. (12 kg)
GRSBF-36-I| 120| 780| 6.5| NEMA 5-15P| 28 lbs. (13 kg)
208| 780| 3.8| NEMA 6-15P
GRSBF-36-S| 120| 950| 7.9| NEMA 5-15P| 31 lbs. (15 kg)
GRSBF-36-O| 1110| 9.3| 32 lbs. (15 kg)
GRSBF-42-F| 120| 685| 5.7| NEMA 5-15P| 29 lbs. (13 kg)
GRSBF-42-I| 885| 7.4| 32 lbs. (15 kg)
GRSBF-42-S| 1100| 9.2| 34 lbs. (15 kg)
GRSBF-42-O| 1270| 10.6| 35 lbs. (16 kg)
GRSBF-48-F| 120| 770| 6.4| NEMA 5-15P| 33 lbs. (15 kg)
GRSBF-48-I| 1000| 8.3| 36 lbs. (16 kg)
GRSBF-48-S| 1225| 10.2| 38 lbs. (17 kg)

GRSBF-48-O

| 120| 1430| 11.9| NEMA 5-15P| 39 lbs. (18 kg)
240| 1430| 6.0| NEMA 6-15P
GRSBF-60-F| 120| 950| 7.9| NEMA 5-15P| 45 lbs. (20 kg)
GRSBF-60-I| 120| 1220| 10.2| 50 lbs. (23 kg)
208| 1220| 5.9| NEMA 6-15P| 50 lbs. (23 kg)
GRSBF-60-S| 120| 1500| 12.5| NEMA 5-20P| 53 lbs. (24 kg)
GRSBF-60-O| 120| 1750| 14.6| NEMA 5-20P| 54 lbs. (25 kg)
240| 1750| 7.3| NEMA 6-15P
GRSBF-66-I| 208| 1330| 6.4| NEMA 6-15P| 54 lbs. (25 kg)
240| 5.5| 54 lbs. (25 kg)
GRSBF-72-F| 120| 1130| 9.4| NEMA 5-15P| 52 lbs. (24 kg)
GRSBF-72-I| 1440| 12.0| 58 lbs. (26 kg)
GRSBF-72-S| 1750| 14.6| NEMA 5-20P| 62 lbs. (28 kg)
GRSBF-72-O| 208| 2070| 10.0| NEMA 6-15P| 64 lbs. (29 kg)

INSTALLATION

General

Use the following procedures to install the GRS, GRSB, and GRSBF units.

FIRE HAZARD: Locate unit a minimum of 1 (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of unit and contents.

Do not operate built-in models without control box mounted properly as described in the installation instructions.

Do not operate unit without installing supplied legs.

The National Sanitation Foundation (NSF) requires that units over 36 (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4 (102 mm) legs are included to allow for proper cleaning access below unit.

Do not operate unit prior to installing legs. Damage to unit could occur.

GRS Models

Remove the unit from the carton and place it upside down on the cardboard.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
Install the 1 (25 mm) legs to the Rubber nunit.

a. Thread a foot stud into the hole at each corner on the bottom of the unit. Tighten securely, but do not overtighten.
b. Slip a rubber foot over each foot stud.
NOTE: If 4 (102 mm) legs are required, refer to the OPTIONS AND ACCESSORIES section in this manual for installation instructions.
NOTE: If the unit will be installed on a wire shelf, refer to the OPTIONS AND ACCESSORIES section in this manual for installation instructions.

Turn unit upright, and place unit in the desired location.
• Locate the unit in an area where the ambient air temperature is constant and a minimum of 70° F (21° C).
Avoid areas that may be subject to active air movements or currents (i.e., near exterior doors, exhaust fans/hoods, air conditioning ducts, etc…).
• Make sure the unit is at the proper counter height in an narea convenient for use.
• Make sure the countertop is level and strong enough to support the weight of the unit and food product.
• Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

GRSB and GRSBF Models

Remove the unit from the carton and place it upside down on the cardboard.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
Remove and save the bracket screws from the underside of the unit.
NOTE: The control box may be moved to the most convenient location on the underside of the unit. For semi-remote installations, leave the control box in place until the unit is placed into the countertop.
Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200°F (93°C).
Prepare countertop opening. Refer to the appropriate “Countertop Cutout” chart on the following pages for recommended countertop cutout dimensions.
Apply a bead of NSF-approved sealant between the countertop material and the mounting flange on the unit. The sealant must be rated for use at a minimum temperature of 250°F (121°C).
Place the unit into the countertop opening.
Assemble the Z-brackets to the underside of the unit using the four bracket screws removed earlier in this procedure (refer to the illustrations on the following pages).
NOTE: Units 60″ (1524 mm) or longer require two additional Z-brackets to be installed midway along the front and rear of the unit.
Adjust the mounting screws on the Z-brackets until the top flange lies flat on the countertop.
Do not use excessive force when tightening mounting screws on built-in units. This may damage unit and/or countertop.
Remove any excess sealant.
If desired or necessary, the control box can be mounted in a semi-remote location.
a. Remove the control box from the bottom of the unit.
b. If necessary, remove the end brackets from the control box, rotate/reposition, and re-secure to the control box.
c. The control box can be panel, surface, under counter, or recess mounted.

d. The distance the control box can be mounted from the unit is determined by the 36″ (914 mm) conduit. Do not pull the conduit tight to increase the mounting distance.
The conduit should have some slack after the control box is mounted.
Do not modify wiring or cut thermostat capillary on control enclosure to increase-remote mounting distance. Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

Once all components are secured, proceed to the OPERATION section.
NOTE: A 6′ (1829 mm) cord is supplied with this unit; any excess cord should be routed neatly so it does not hang down.

Countertop Cutout — GRSB Models

Model| Minimum Width| Maximum Width| Minimum Depth| Maximum Depth
GRSB-24-F| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-24-I| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-24-O| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-30-F| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-30-I| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-30-O| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-36-F| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-36-I| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-36-O| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-42-F| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-42-I| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-42-O| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-48-F| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-48-I| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-48-O| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-54-I| 54-1/2″ (1384 mm)| 54-3/4″ (1391 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-60-F| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-60-I| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-60-O| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSB-66-F| 66-1/2″ (1689 mm)| 66-3/4″ (1696 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-66-I| 66-1/2″ (1689 mm)| 66-3/4″ (1696 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-72-F| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSB-72-I| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSB-72-O| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)

Countertop Cutout — GRSBF Models

Model| Minimum Width| Maximum Width| Minimum Depth| Maximum Depth
GRSBF-18-F| 18-1/2″ (470 mm)| 18-3/4″ (476 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-24-F| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-24-I| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-24-S| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-24-O| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-30-F| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-30-I| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-30-S| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-30-O| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-36-F| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-36-I| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-36-S| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-36-O| 36-1/2″ (927 mm)| 36-3/4″ (934 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-42-F| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-42-I| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-42-S| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-42-O| 42-1/2″ (1080 mm)| 42-3/4″ (1086 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-48-F| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-48-I| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-48-S| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-48-O| 48-1/2″ (1232 mm)| 48-3/4″ (1238 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-60-F| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-60-I| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-60-S| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-60-O| 60-1/2″ (1537 mm)| 60-3/4″ (1543 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)
GRSBF-66-I| 66-1/2″ (1689 mm)| 66-3/4″ (1696 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-72-F| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 16″ (406 mm)| 16-1/4″ (413 mm)
GRSBF-72-I| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 20″ (508 mm)| 20-1/4″ (514 mm)
GRSBF-72-S| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 24-1/2″ (622 mm)| 24-3/4″ (629 mm)
GRSBF-72-O| 72-1/2″ (1842 mm)| 72-3/4″ (1848 mm)| 30-1/2″ (775 mm)| 30-3/4″ (781 mm)

OPERATION

General

Use the following procedure to turn on and operate the GRS, GRSB, and GRSBF units.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. Refer to the SPECIFICATIONS section in this manual for details.
Move the Power On/Off (I/O) switch to the On (I) position.
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.
Turn the thermostat control to the desired temperature setting.
NOTE: Turning the thermostat control knob clockwise will increase the temperature setting. Turning the thermostat control knob counterclockwise will decrease the temperature setting.
Allow the unit 30 minutes to reach operating temperature.
Do not slide pans across hardcoat surface, use roughbottomed pans, or drop anything on hardcoat surface. Scratching may occur. Damage to hardcoat surface caused by misuse is not covered under warranty.
NOTE: Refer to the OPTIONS AND ACCESSORIES section for installation and operation information for GRSB and GRSBF units equipped with a flush-style remote mounted control enclosure.

MAINTENANCE

General

Hatco Glo-Ray® Heated Shelf units are designed for maximum durability and performance with minimum maintenance.

ELECTRIC SHOCK HAZARD:

Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
Do not steam clean or use excessive water on unit.
Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

Daily Cleaning

To preserve the finish of the Glo-Ray Heated Shelf, it is recommended that all surfaces be cleaned daily.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

Turn off the unit, unplug the power cord, and allow the unit to cool.
Remove and wash all food pans, if necessary.
Wipe down all metal surfaces with a non-abrasive, damp cloth. Stubborn stains may be removed with a good stainless steel or non-abrasive cleaner. Clean hard to reach areas using a small brush and mild soap.
Wipe dry all surfaces using a non-abrasive, dry cloth.

TROUBLESHOOTING GUIDE

This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric shock or burn.

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom	Probable Cause	Corrective Action
Unit too hot.	Thermostat control set too high.	Adjust thermostat control to

a lower setting.
Thermostat control stuck in the “on” position.| Contact Authorized Service Agent or Hatco for assistance.
Unit plugged into an incorrect power supply.| Verify with qualified personnel that power supply matches unit specification.
Unit not hot enough.| Thermostat control set too low.| Adjust thermostat control to a higher setting.
Location of unit is susceptible to air currents (air conditioning ducts or exhaust fans).| Block air currents or relocate unit.
Unit not working at all.| Unit not plugged in.| Plug unit into proper power supply.
Unit not turned on.| Move Power On/Off (I/O) switch to the On (I) position.
Power On/Off (I/O) switch is not functioning.| Contact Authorized Service Agent or Hatco for assistance.
Heating element is burned out.
Thermostat control is defective.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pulldown menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com

OPTIONS AND ACCESSORIES

Divider Rods (GRSB Models Only)

Divider rods are available as an accessory for GRSB models.

To install the channel dividers and product divider rods:

Position the channel dividers on the front edge and back edge of the unit.
Place the product divider rods into the channel dividers.
The rods can be adjusted easily to separate holding areas as needed.

Wire Rack Mounting Kit

GRS units can be installed on a wire shelf. Use the following procedure to install a unit to a wire shelf using the wire rack mounting kit accessory.

Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of unit and contents.

Remove the feet from the bottom of the unit.
Place unit on a wire shelf.
Secure the unit to the wire shelf using the supplied bolts and washers.

Remote Mounted Control Enclosures (GRSB and GRSBF models)
Two flush-style remote mounted control enclosures are available for the GRSB and GRSBF units — the mechanical Thermostat Control enclosure and the digital Indicating Temperature Control (ITC) enclosure. Both control enclosures are installed using the following procedure.

ELECTRIC SHOCK HAZARD: Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.

Do not install remote mounted control enclosure within direct exposure to heat. Exposing the control enclosure to direct heat will cause the control(s) to overheat, malfunction, and fail.
Do not modify wiring or cut thermostat capillary on control enclosure to increase semi-remote mounting distance.
Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

NOTE: A qualified electrician is recommended for connecting the units to a power source.

Prepare cutout and pre-drill screw holes (see illustration below for dimensions).
Remove trim cover from control enclosure.
Position control enclosure into opening through the backside.
Secure control enclosure to surface using screws (not supplied).
Connect proper power source to the mounted remote control enclosure.
Reinstall the trim cover. Seal the trim cover to the mounting surface with silicone adhesive.

NOTE: Units are equipped with a 36″ (914 mm) flexible conduit connecting the control enclosure to the unit. Optional conduit lengths of 6′ (1829 mm) and 10′ (3048 mm) are also available for digital temperature controller only

Power I/O (on/off) Switch
Both flush-style remote mounted control enclosures are equipped with a Power I/O (on/off) switch. Move the Power I/O (on/off) switch to the I (on) position to turn on the unit. The indicator light in the switch glows when the unit is on.

Changing the Setpoint Temperature — Mechanical Temperature Control
Turn the temperature control clockwise to increase the setpoint temperature. Turn the temperature control counterclockwise to decrease the setpoint temperature.

Changing the Setpoint Temperature — Digital Temperature Controller
Units equipped with a digital temperature controller will heat up to the setpoint temperature automatically when they are turned on. Use the following procedure to change the setpoint temperature.

NOTE: The temperature shown on the display may be inaccurate when unit temperature is below 130°F (54°C).

If the programming sequence is interrupted before completing the last step, the changed values will not be accepted into memory.

Press the key three times. The current setpoint temperature will be shown on the TEMPERATURE display (“SP” will be displayed after the second press).
Press the key or key within 10 seconds to change the setpoint temperature.
Press the key to lock in the new setpoint temperature.
The TEMPERATURE display will go blank for two seconds to show that the new setting has been accepted.
_NOTE: After 10 seconds of inactivity during the programming process, the controller will exit programming mode automatically without saving any changes.

_

Changing Fahrenheit and Celsius Setting — Digital Temperature Controller
Use the following procedure to change between Fahrenheit and Celsius on the display.

Press the key once. Either an “F” for Fahrenheit or “C” for Celsius will be displayed.
Press the key or key within 10 seconds to change between “F” (Fahrenheit) and “C” (Celsius).
Press the key three times to lock in the new setting.
The TEMPERATURE display will go blank for two seconds to show that the new setting has been accepted.
NOTE: After 10 seconds of inactivity during the programming process, the controller will exit programming mode automatically without saving any changes.

4″ (102 mm) Adjustable Legs (GRS Models)
Use the following procedure to install 4″ adjustable legs on a GRS model.
NOTE: 4″ (102 mm) legs are standard on models 36″ (914 mm) and wider.

The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above installation surface. If unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below unit.

Turn off the unit, unplug the power cord, and allow the unit to cool.
Do not lay unit on the side with the control panel. Damage to unit could occur.
Carefully turn the unit upside down and lay the unit on a flat surface. Make sure to cover the surface with something to prevent scratching the unit.
At each corner, thread a 4″ leg into the bottom of the unit.
Hand-tighten until snug. Do not over-tighten.
Return the unit to the upright position.
_NOTE: The feet on the 4″ legs are adjustable for leveling the unit. Use a 9/16″ (14 mm) open-end wrench to make leveling adjustments once the unit is placed in its final position.

_

Rubber Feet (GRS Models)
Rubber feet are available as accessories and are 3/8” (10 mm) in height. Rubber feet allow the shelf to be closer to the countertop.

Recessed Thermostat
A recessed thermostat is available as a factory installed option.
A recessed thermostat uses a plug to restrict adjustment of the thermostat

LIMITED WARRANTY

PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series (metal sheathed)

b) Two (2) Year Parts and Labor Warranty:
Induction Ranges
Induction Warmers

c) One (1) Year Parts and Labor PLUS Four (4) Years
Parts-Only Warranty:
3CS and FR Tanks

d) One (1) Year Parts and Labor PLUS Nine (9) Years
Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks

e) Ninety (90) Day Parts-Only Warranty:
Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

LIMITATION OF REMEDIES AND DAMAGES

Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense.
HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

HATCO CORPORATION
P.O. Box 340500 Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
support@hatcocorp.com
www.hatcocorp.com

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See IMPORTANT OWNER INFORMATION section for details.