audio-technica ATH-CC500BT Wireless Cartilage Conduction Headphones User Manual

ATH-CC500BT
Wireless Cartilage Conduction Headphones
User Manual

Safety precautions

Although this product was designed to be used safely, failing to use it correctly may result in an accident. To ensure safety, observe all warnings and cautions while using the product.

Cautions for the product

• Do not use the product near medical equipment. Radio waves may affect cardiac pacemakers and medical electronic equipment. Do not use the product inside medical facilities.
• When using the product in aircraft, follow airline instructions.
• Do not use the product near automatic control devices such as automatic doors and fire alarms. Radio waves may affect electronic equipment and cause accidents due to malfunction.
• Do not disassemble, modify or attempt to repair the product to avoid electric shock, malfunction or fire.
• Do not subject the product to strong impact to avoid electric shock, malfunction or fire.
• Do not handle the product with wet hands to avoid electric shock or injury.
• Disconnect the product from a device if the product begins to malfunction, producing smoke, odor, heat, unwanted noise or showing other signs of damage. In such a case, contact your local Audio-Technical dealer.
• Do not allow the product to get wet to avoid electric shock or malfunction.
• Do not put foreign matter such as combustible materials, metal, or liquid in the product.
• Do not cover the product with a cloth to avoid fire or injury by overheating.
• Follow applicable laws regarding mobile phone and headphone use if using headphones while driving.
• Do not use the product in places where the inability to hear ambient sound presents a serious risk (such as at railroad crossings, train stations, and construction sites).
• Do not charge the battery if the terminal of the USB charging cable is bent, loose, or damaged. Doing so may cause heat generation, smoke emission, fire or electric shock.
• Do not charge the product if water or foreign matter is inside the battery jack or USB charging cable. Doing so may cause corrosion, heat generation, smoke, fire, or other malfunction or electric shock in the battery jack or USB charging cable.
• When charging, make sure to use the included USB charging cable.
• Do not charge with devices that have quick-charge functionality (with a voltage of 5 V or more). Doing so may cause the product to malfunction.
• To prevent damage to your hearing, do not raise the volume too high. Listening to loud sound for an extended period may cause temporary or permanent hearing loss.
• Discontinue use if skin irritation results from direct contact with the product.

Cautions for rechargeable battery
The product is equipped with a rechargeable battery (lithium-ion battery).

• If battery fluid gets into eyes, do not rub them. Rinse thoroughly with clean water such as tap water and consult a doctor immediately.

• If battery fluid leaks, do not touch fluid with bare hands. If fluid remains inside the product, it may cause malfunction.
  If battery fluid leaks, contact your local Audio-Technical dealer.
  – If fluid gets in your mouth, gargle thoroughly with clean water such as tap water and consult a doctor immediately.
  – If your skin or clothing comes in contact with fluid, immediately wash the affected skin or clothing with water. If you experience skin irritation, consult a doctor.

• To avoid leakage, generation of heat or explosion:
  – Never heat, disassemble or modify the battery, nor dispose of it in a fire.
  – Do not attempt to pierce with a nail, hit with a hammer or step on the battery.
  – Do not drop the product or subject it to strong impact.
  -Do not get the battery wet.

• Do not use, leave or store the battery in the following places:
  – Area exposed to direct sunlight or high temperatures and humidity
  – Inside of a car under the blazing sun
  – Near heat sources such as heat registers

• Charge only with the included USB cable to avoid malfunction or fire.

• The internal rechargeable battery of this product cannot be replaced by the user. The battery may have reached the end of its service life if the usage time becomes significantly shorter even after the battery has been fully charged. If
  this is the case, the battery needs to be repaired. Contact your local Audio- Technical dealer for repair details.

• When the product is disposed of, the built-in rechargeable battery needs to be discarded properly. Contact your local Audio-Technical dealer to learn how to properly dispose of the battery.

Notes on use

• Be sure to read the connected device’s user manual before use.
• This product is not intended for use as a device to improve hearing for people with hearing loss (such as for use as a hearing aid).
• Audio-Technical will not be liable in any way for any loss of data in the unlikely event that such losses should occur while using the product.
• On public transportation or in other public places, keep the volume low so as not to disturb other people.
• Turning the volume up too high may cause sound to leak.
• Minimize the volume on your device before connecting the product.
• When using the product in a dry environment, you may feel a tingling sensation in your ears. This is caused by static electricity accumulated on your body, not by product malfunction.
• Do not subject the product to strong impact.
• Do not bend the product excessively or forcefully change its shape.
• Do not store the product in direct sunlight, near heating devices, or in hot, humid, or dusty places. Additionally, do not allow the product to get wet.
• When the product is used for a long time, the product may become discolored due to ultraviolet light (especially direct sunlight) and wear.
• If the product is placed in a bag while the USB charging cable is still connected, the USB charging cable may become caught, severed, or broken.
• Make sure to hold the plug when connecting and disconnecting the USB charging cable. The USB charging cable may become severed or an accident may occur if you pull on the cable itself.
• When you are not using the USB charging cable, disconnect it from the product.
• When you are not using the product, store it in the included pouch.
• This product can be used to talk on the phone only when using a mobile telephone network. Support for telephony apps that use a mobile data network is not guaranteed.
• If you use the product near an electronic device or transmitter (such as a mobile phone), unwanted noise may be heard. In this case, move the product away from the electronic device or transmitter.
• If you use the product near a TV or radio antenna, noise may be seen or heard in the television or radio signal. In this case, move the product away from the TV or radio antenna.
• To protect the built-in rechargeable battery, charge it at least once every 6 months. If too much time passes between charges, the life of the rechargeable battery may be reduced, or the rechargeable battery may no longer be able to  be charged.
• Charge the product in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight. Otherwise, the battery may deteriorate, possibly resulting in shorter periods of continuous use or may fail to charge.
• If the product is wet with sweat, wipe off any moisture with a dry cloth before charging.
• Close the USB cap firmly. Sweat or water may cause malfunction.

About water-resistant (drip-proof) performance

• The product has water-resistant (drip-proof) capabilities equivalent to IPX4.

• Make sure to close the USB cap completely when using the product to maintain water-resistant (drip-proof) performance. If the USB cap is not closed completely, water may enter inside.

• The water-resistant (drip-proof) performance is designed to protect the headphones if they get wet from rain, etc. (equivalent to IPX4). JIS/IEC protection grade IPX4 means that the product is protected against exposure to flying
  water from all directions.

• The headphones cannot be used underwater.

• The headphones cannot be used in hot and humid places, such as bathrooms.

• The headphones are not waterproof. Submerging them in water may cause damage.

• The product may not function properly if it becomes wet. Wipe the product with a dry cloth, shake it multiple times to remove any excess water, and allow it to dry thoroughly before use.

For a more comfortable Bluetooth communication experience
The effective communication range of this product varies depending on obstructions and radio wave conditions. For a more enjoyable experience, please use the product as close as possible to the Bluetooth device. To minimize noise and
sound disruptions, avoid placing your body or other obstacles between the product’s antenna (L side) and the Bluetooth device.

Part names and functions

Main unit

1. Power supply button
   Use to turn the power supply ON/OFF.

2. Microphone

3. Multifunction button
   Use to play/pause music and answer phone calls.

4. Indicator lamp
   Displays the operating status and battery level of the product.

5. L/R (left/right) indicator

6. USB cap

7. Battery jack
   Use to connect the included USB charging cable and charge the product.

8. Volume buttons
   Use to adjust the volume up or down (+/–).

Accessories

1. USB charging cable (30 cm (12”), USB Type-A / USB Type-C™)
2. Pouch

Charging the battery

• Fully charge the battery when using for the first time.
• When the rechargeable battery is running low, the voice guidance will play the message “Low battery”, and the indicator lamp will change to red. Charge the battery as soon as possible.
• It takes about 2 hours to charge the battery fully. (This time may vary depending on usage conditions.)
• Charge the product in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight. Charging outside the normal charging temperature range may result in failure to charge or longer charging time. In addition, the battery may deteriorate, possibly resulting in shorter periods of continuous use or may fail to charge.

1. Open the battery jack USB cap.

2. Connect the included USB charging cable (USB Type-C side) to the battery jack.
   The included USB charging cable is designed for exclusive use with the product. Do not use any other USB charging cable.
   When inserting the USB charging cable into the USB port or battery jack, insert it directly (horizontally).1. USB Type-A
   2. USB Type-C
   3. Indicator lamp

3. Connect the included USB charging cable (USB Type-A side) to the computer to start charging.
   While charging, the indicator lamp lights as follows. (It may take several seconds for the indicator lamp to light.) Indicator lamp| Function
   ---|---
   Lit red| Charging
   Off| Charging complete
   Flashing red quickly| Charging error

4. When charging is complete, disconnect the USB charging cable (USB Type-A side) from the computer.

5. Disconnect the USB charging cable (USB Type-C side) from the product’s battery jack.

If you start to charge while the product is on, it will automatically turn off.

Charging the battery

• When charging, make sure to use the included USB charging cable. The product may not charge with cables other than the included USB charging cable.
• Always make sure the headphones are not wet before charging. Wipe the headphones with a dry cloth, shake them multiple times to remove any excess water, and allow the headphones to dry thoroughly before charging.

Power supply ON/OFF

Turning on the product

1. Press and hold the power supply button (for about 2 seconds). The indicator lamp lights in white, and then flashes.
   It may take several seconds for the indicator lamp to light.

Turning off the product

1. Press and hold the power supply button (for about 2 seconds).
   The indicator lamp lights in white, and then turns off.

Connecting via Bluetooth

To connect the product to a Bluetooth device, the product needs to pair (register) with the device.
Pairing a Bluetooth device

• Read the user manual for the Bluetooth device.
• Place the Bluetooth device within 1 m (3.3′) of the product to perform pairing correctly.
• Wear the product to hear voice guidance during pairing.

1. Starting with the product turned off, turn it on.
   The indicator lamp will light in white, and then flash in white.

2. Use your Bluetooth device to begin the pairing process and search for the product. When your
   Bluetooth device finds the product, “ATH-CC500BT” will be displayed on the device.
   For information about using your Bluetooth device, refer to the device’s user manual.

3. Select “ATH-CC500BT” to pair the product and your Bluetooth device.
   Some devices may ask for a passkey. In this case, enter “0000”. The passkey may also be called a passcode, PIN code, PIN number, or password.

The voice guidance will play the message “Connected”, and the indicator lamp will flash slowly in white. This indicates that pairing was completed successfully.
See “Voice guidance” (p. 21) for more information on voice guidance.

Pairing with Fast Pair

In one touch, the product enables quick, effortless Bluetooth pairing with your Android devices. You can even check to see where you last placed it.

1. Turn on the Bluetooth function on an Android device configured with a Google account.

2. Turn on the product and bring the product close to the Android device.
   For information about using your Bluetooth device, refer to the device’s user manual.

3. Touch the pairing notification that appears on your Android device.
   The voice guidance will play the message “Connected”, and the indicator lamp will flash slowly in white. This indicates that pairing was completed successfully.

About pairing
When connecting a new Bluetooth device, you need to pair it with the product. Once the Bluetooth device and the product are paired, you do not need to pair them again. The product supports multilayering, in which a connection histories saved. However, in the following cases you will need to pair again even if the Bluetooth device was paired once:

• If the product is deleted from the Bluetooth device’s connection history.
• If the product is sent out for repair.
• If the product is reset.

Multipoint function
The product supports multipoint, which allows two Bluetooth devices to be connected at the same time. While you are listening to music with one device, you can answer a call that comes in from the other device. It is convenient if you  have two smartphones, for example.

• Audio-Technical does not guarantee the operation of all combinations of Bluetooth devices.

Connecting using multipoint

1. Pair with the first Bluetooth device.
2. After pairing with the first device, turn off its Bluetooth feature.
3. Pair with the second Bluetooth device.
4. Turn on the Bluetooth feature of the first Bluetooth device.

• If the product does not connect, restart its power.
• Up to two Bluetooth devices can be connected at the same time with multipoint. To connect a third Bluetooth device, disconnect one of the connected devices.

Wearing the product

Insert the side of the product marked “L” (left) into the left ear and the side marked “R” (right) into the right ear.

1. Place the product over your ears from behind your head.
2. Adjust the position so that the vibration drivers are placed against the cartilages of your ears.

Using the product

The product can use Bluetooth wireless technology to connect to your device and play music, receive phone calls, etc.
Use the product for whichever of these purposes suits your needs. Note that Audio-Technical cannot guarantee the operation of displays, such as the battery level display, or applications via Bluetooth devices.

Listening to music
To connect for the first time, pair the product and your device via Bluetooth wireless technology. If you have already paired the product and your Bluetooth device, turn on the Bluetooth device’s Bluetooth connection before turning on
the product.
Use your Bluetooth device to start playback, referring to the device’s user manual as necessary.

1. Turn on the product, connect to the Bluetooth device, and place the product on your ears.
2. Start music playback on your Bluetooth device.
3. Adjust the volume by pressing the volume buttons (+/–).
4. Press the multifunction button to stop playback.
   Playback will be started or stopped with every press.

Using the product
Multifunction button operation

the device’s speech recognition function (such as Siri for compatible iOS devices).

The controls explained above may not be available on some smartphones.

Volume button operation

1 Volume buttons

Plays the previous track / returns to the start of the track.
[1] The voice guidance will play the message “Max” or “Minimum” when the volume is at the maximum or minimum level.
[2] The volume control of some Bluetooth devices may not work well with the product.
The controls explained above may not be available on some smartphones.

Talking on the phone
If your Bluetooth device supports telephone features, you can use the product to talk on the phone.

1. Turn on the product, connect to the Bluetooth device, and place the product on your ears.

2. Make/receive calls with your Bluetooth device.
   If a call is received while you are listening to music, music playback is paused.

3. To receive a call, press the multifunction button.

4. Adjust the volume by pressing the volume buttons (+/–).

5. Press the multifunction button to end a call.
   If the call was received while listening to music, playback is resumed.
   Music playback may not be resumed on some Bluetooth devices. In this case, music playback must be started manually.

• Not wearing the product properly while talking on the phone may cause your voice to be too quiet for others to hear.

Multifunction button operation

Making a call: Cancels the call.
During a call: Ends the call.
Press and hold (about 2 seconds)| Receiving a call: Rejects the call.

The controls explained above may not be available on some smartphones.
Volume button operation

1 Volume buttons

The controls explained above may not be available on some smartphones.
Auto power off function
The product automatically turns off after 5 minutes of not being connected to a device.
App for smartphones
This product is compatible with our “CONNECT” app. The app gives you convenient access to various functions. It also allows you to update the product’s firmware.
https://app.at-globalsupport.com

CONNECT App
iOS Android

What you can do with the app
The app allows you to use the following functions. For details, refer to the app screen.

for the product’s microphone input.
Voice Guidance| You can change the language of the voice guidance played by the product.
Connected Device Management| You can switch the connection by selecting the Bluetooth device you want to connect from the list of Bluetooth devices you have connected to so far.
[1] The codec can only be changed on Android devices.

Indicator lamp display

The indicator lamp of the product indicates the product’s status.

Pairing

Flashing white in 5-second intervals

Connecting

Flashing white in 5-second intervals

Battery level

Charging

Lit red
Fully charged|
Off
Charging error|
Flashing red quickly

Voice guidance

The product plays English voice guidance in the following situations.

Cleaning

Get into the habit of regularly cleaning the product to ensure that it will last for a long time. Do not use alcohol, paint thinners, or other solvents for cleaning purposes.

• Use a dry cloth to clean the headphones. Wipe the headphones with a dry cloth, shake them multiple times to remove any excess water, and allow the headphones to dry thoroughly before use.

• Immediately wipe off any moisture such as sweat that has splashed onto the battery jack or other areas of the product. Failure to do so may result in a malfunction due to corrosion.

• If any moisture remains in the holes near the microphones (see figure), place the headphones on a dry cloth and shake several times to remove any moisture, and then allow the headphones to dry thoroughly before use.

• Wipe away any perspiration or dirt from the USB charging cable with a dry cloth immediately after use. Failure to clean the cable may cause it to deteriorate and harden over time, resulting in malfunction.

• If the USB terminal of the charging cable is dirty, wipe it off with a dry cloth.

• If the product will not be used for an extended period of time, store it in a well-ventilated place free from high temperatures and humidity.

Forced pairing mode / reset

If the product does not connect to a device (forced pairing mode)
If pairing cannot be cancelled or is not successful, you can use forced pairing mode to perform pairing again.

1. With the product connected to the Bluetooth device, press and hold (about 10 seconds) the multifunction button and volume button (+) at the same time. The product will switch to the “searching for devices” (pairing mode) state and you will be able to pair with your desired Bluetooth device.

If the product operates abnormally (reset) Reset the product.

1. While the product is charging, press and hold (about 10 seconds) the multifunction button and volume buttons (+/−) at the same time. The indicator lamp will flash white three times when the reset is complete.
2. Remove the product from the list of registered devices on your Bluetooth device.
3. Pair the product again.

Troubleshooting

Power is not supplied
Charge the product.
Unable to pair

• Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
• Place the product and the Bluetooth device within 1 m (3.3′) of each other.
• Set the profiles for the Bluetooth device. For procedures on how to set profiles, refer to the Bluetooth device’s user manual.
• Remove the pairing information for the Bluetooth device then pair the product with this device again.
• Make sure you are not connected to any other previously connected Bluetooth device. If so, disconnect the product using the previously connected Bluetooth device, and then select the product on the Bluetooth device being  connected to. Use forced pairing mode if you are unable to disconnect from a previously connected Bluetooth device. For details, refer to “If the product does not connect to a device (forced pairing mode)” (p. 23).
• Reset the product if it cannot be unpaired, connected, or does not operate as expected even after trying all
  other solutions. For details, refer to “If the product operates abnormally (reset)” (p. 23).

No sound is heard / Sound is faint

• Turn on the power of the product and the Bluetooth device.
• Turn up the volume on the product and the Bluetooth device.
• Make sure that the product and Bluetooth device are connected by the A2DP (or audio connection).
• Disable pairing for the product and the Bluetooth device, then pair the product with this device again.
• Move away from obstacles between the product and the Bluetooth device, such as people, metal, or walls, and place the product and device closer together.
• Switch the sound output of the Bluetooth device to the product.
• Wear the product properly.

Sound is distorted / Noise is heard / Sound cuts out

• Turn down the volume on the product and the Bluetooth device.
• Keep the product away from devices that emit radio waves such as microwaves and wireless routers.
• Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place them closer together. For details, refer to “For a more comfortable Bluetooth communication experience” (p. 5).

Cannot hear the voice of the caller / Voice of the caller is too quiet

• Turn on the power of the product and the Bluetooth device.
• Turn up the volume on the product and the Bluetooth device.
• Confirm that the product and Bluetooth device are connected via HFP/HSP (or phone connection).
• Disable pairing for the product and the Bluetooth device, then pair the product with this device again.
• Switch the sound output of the Bluetooth device to the product.
• Wear the product properly.

My voice is too quiet for others to hear

• Wear the product properly. Not wearing the product properly while talking on the phone may cause your voice to be too quiet for others to hear.

The product cannot be charged / Charging takes too long

• Confirm that the product is connected directly to the computer and not to a USB hub or other intermediate device.
• Charging may not be possible with some computers. Use a different computer or a commercially available USB power adapter.
• Securely connect the included USB charging cable and charge the product.
• Charge the product in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight.
• For details about how to operate your Bluetooth device, refer to the device’s user manual.

Specifications

Headphones

Microphone

Communication specifications

Other

hours[21 Call time (with noise-cancelling for calls turned on): Max. approx. 5 hours121131 Call time (with noise-cancelling for calls turned off): Max. approx. 10 hours121131
Weight| Approx. 35 g (1.2 oz)
Water-resistant (drip-proof) performance| IPX4
Operating temperature| 5°C to 40°C (41°F to 104°F)
Accessories| USB charging cable (30 cm (12″), USB Type-A / USB Type-C), Pouch
[1] Based on an in-house measurement environment.
[2] The figures above depend on operating conditions.
[3] Use the dedicated app to turn this function on/off. Noise-cancelling for calls is turned on at the time of purchase.
For product improvement, the product is subject to modification without notice.

Trademarks

• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Audio-Technical Corporation is under license. Other trademarks and trade names are those of their respective owners.
• USB Type-C™ is a trademark of USB Implementers Forum.
• Siri is a trademark of Apple Inc. registered in the United States and other countries.
• Google and Android are trademarks of Google LLC.
• Qualcomm apt is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of
• Qualcomm Incorporated, registered in the United States and other countries. apt is a trademark of Qualcomm
• Technologies International, Ltd., registered in the United States and other countries.

Qualcomm aptVHD  Qualcomm aptX’

Audio-Technica Corporation
2-46-1 Nishi-naruse, Machida, Tokyo 194-8666, Japan
www.audio-technica.com
©2022 Audio-Technical Corporation
Global Support Contact: www.at-globalsupport.com
32901930-02-01
ver.1 2022.09.15

References

• Audio-Technica Official App Connect

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