Canadian Spa Company CALGARY SPA 24 Jet 4 Person Spa Owner’s Manual

Canadian Spa Company CALGARY SPA 24 Jet 4 Person Spa

Specifications

• Electrical: 120V/15A
• Weight: 500 lbs (Dry), 2000 lbs (Filled)
• Water Capacity: 700 L
• Jet Count: 24
• Seat Count: 4
• Size: 84 x 60 x 32
• Pump(s): 1 x 2 Speed 2 HP
• Heater: 1.5 kW
• Filter(s): 1 x 50sq ft Glacier Antimicrobial filter (KA-10082)

Product Usage Instructions:

Safety Information

When installing and using this electrical equipment, be sure to follow these basic safety precautions:

1. 1.  **Supervision:** Do not permit children to use the spa unless they are closely supervised at all times.

2. Drowning Risk: Exercise extreme caution to prevent unauthorized access by children to avoid accidental drowning.
3. Electrical Shock: Keep electrical appliances at least 5ft away from the spa to prevent electrical shock.

General Usage Guidelines

Follow these guidelines for safe and optimal use of your Calgary Spa:

• *  **Water Temperature:** Adjust water temperature for different user profiles, especially for young children or individuals with specific health conditions.

  • Medication Consultation: Consult a physician before using the spa if you are on medication that may affect your health during spa use.

FAQ

• Q: Can I leave the spa cover open while using the spa?
  • A : It is recommended to keep the spa cover closed while using the spa to maintain water temperature and prevent debris from entering the spa.
• Q: How often should I clean the filters?
  • A : Regularly check and clean the filters at least once a month to ensure proper filtration and water quality in your Calgary Spa.
• Electrical: 120V/15A
• Weight : 500 lbs (Dry), 2000 lbs (Filled)
• Water Capacity : 700 L
• Jet Count : 24
• Seat Count : 4
• Size : 84” x 60” x 32”
• Pump(s ): 1 x 2 Speed 2 HP
• Heater: 1.5 kW
• Filter(s): 1 x 50sq ft Glacier Antimicrobial
• filter (KA-10082)

SAFETY INFORMATION

NORTH AMERICA (60Hz)

IMPORTANT SAFETY INSTRUCTIONS

When installing and using this electrical equipment be sure to follow these basic safety precautions:

1. WARNING : To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.

2. DANGER : Risk of accidental drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.

3. DANGER: Risk of injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.

4. DANGER: Risk of Electrical Shock. Install at least 5ft (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5ft (1.5m) of metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire.

5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5ft (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer.

6. ELECTRICAL SUPPLY : The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5ft (1.5m) from the spa water.

7. WARNING : To reduce the risk of injury:

   • a) The water in the spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when
     the spa use exceeds 10 minutes.

   • b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F)

   • c) Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.

   • d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.

   • e) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.

   • f) Persons using medication should consult a physician before using a spa since some medications may induce drowsiness while other medications may affect heart rate, blood pressure, and circulation.

8. AUDIO/VIDEO EQUIPMENT WARNINGS
   (Optional equipment based on model)
   CAUTION: Risk of Electrical Shock. Do not leave the compartment door open.

9. CAUTION: Risk of Electrical Shock. Replace components only with identical components.

10. WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to the system.

11. CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.

12. CAUTION : Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio/video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to qualified service personnel.

13. This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.

14. CAUTION: Do not operate audio video controls while inside the spa

15. Installation of the spa for other than a residential dwelling will result in voiding the manufacturer’s warranty.

16. Do not bring any object into the spa that could damage the spa shell.

17. Never insert any object into any opening.

18. WARNING : Do not sit on the spa cover or place objects on it.

19. Remove any water or debris that may collect on the spa cover.

20. WARNING: Do not use the spa immediately after strenuous exercise.

21. If you feel pain or dizziness at any time while using the spa, discontinue use and contact a physician.

22. WARNING : To reduce risk of injury persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes must consult
    their doctor before using the spa.

23. WARNING : Observe reasonable time limits when using the spa. Long exposures to high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning.

24. WARNING : The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized areas of the body may cause bruises to the skin.

25. IMPORTANT : The included warning sign must be posted so that all users of the spa can see and read it.

26. WARNING : To avoid the risk of drowning. The spa cover should be in place and properly latched when the spa is not in use.

27. IMPORTANT : Read and understand the warnings on the spa cover.

28. Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.

WARNING

REDUCE THE RISK OF ELECTROCUTION
1. Never place an electric appliance within 5ft (1.5m) of spa.

REDUCE THE RISK OF CHILDREN DROWNING

1. Supervise children at all times.
2. Attach and lock down spa cover after each use.

REDUCE THE RISK OF OVERHEATING

1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
2. Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness.
3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.

WHEN PREGNANT ; soaking in hot water for long periods can lead to pregnancy concerns. Measure water temperature before entering.

1. Do not enter the spa if the water is hotter than 100ºF (38ºC).
2. Do not stay in the spa for longer than 10 minutes.

QUICKSTART GUIDE

FOR MORE HELP GUIDES VISIT US AT:

• support.canadianspacompany.com
• 1-877-909-7727

INSTALLATION

WINTER INSTALL

Do NOT proceed with installing your hot tub in freezing temperatures! In colder temperatures please make sure to place a space heater inside the cabinet immediately after delivery for 24 to 48 hours before installation toprevent startup issues.

LICENSED ELECTRICIAN

A licensed electrician can install the wiring by drilling a hole into any panel and terminating the connection at the control pack.

PROPER SPA BASE

All hot tubs must be placed on a proper base that is reinforced for the weight of the hot tub, water, and people who may be within the hot tub at any given time. This base must be flat and come in contact with the entire base of the spa. We recommend a base that can support at least 150 pounds per square foot such as a 4-6 inches poured concrete pad.

ATTACH SPA COVER

Lay your cover onto your hot tub then line up locking straps and secure with mounting hardware. Use the lock and key clasps to secure your cover in place. Always lock your cover when the hot tub is unattended. Do NOT walk or sit on the spa cover.

GFCI TROUBLESHOOTING (240V ONLY)

Keep in mind that the majority of 240V GFCI tripping problems can be attributed to incorrect wiring. GFCI troubleshooting usually finds the problem

REFER TO DIAGRAM ON THE NEXT PAGE

IF CORRECT WIRING IS VERIFIED

• IMPORTANT : All electrical installation work must be performed by a qualified electrician and must conform to local codes

• Check to see if the proper-sized GFCI is installed.

• Be sure the GFCI is rated for more amperage than the system will draw.

•  For a 240V system, the GFCI must include a load neutral out.

• NOTE : If the white load neutral wire is routed from the GFCI neutral bar directly to TB1 in the system box, then the GFCI will trip when a 120V device is activated. This is the most common reason if your hot tub is tripping immediately.

• If the wiring is correct and the GFCI will not reset, then unplug the heater and try to reset the GFCI.

• If the GFCI trips again, then unplug the pump and reset the GFCI. If the GFCI continues to trip, then do the same procedure for the ozone generator.

• If the GFCI stops tripping after you unplugged one of the spa’s components, turn off the power to the spa then plug in each component except the one that tripped the GFCI.

• Power up the system. If the GFCI no longer trips, then you have correctly identified the problem.

• Repair or replace the component as instructed by the spa manufacturer.

• If everything looks to be in perfect working order, then the GFCI may be defective.

WARNING : THE OWNER SHOULD TEST AND RESET THE GFCI REGULARLY TO VERIFY ITS FUNCTION

FOR MORE HELP GUIDES VISIT US AT :

• support.canadianspacompany.com
• 1-877-909-7727

240V GFCI Electrical Installatio n

FEATURE FUNCTIONS

1. Air Control
2. Speaker
3. Waterfall Control Valve
4. Water Diverter
5. Aromatherapy
6. Suction Intake
7. LED Cup Holder

AIR CONTROL VALVE

Open and close this valve to inject air bubbles into the jet stream. The warm air from inside the cabinet is mixed with the water to help maximize the hydrotherapy experience!

JETS

m

The massage is the best part! Our jets offer massage or directional styles! The directional style can target specific muscles for a precise massage where the massage style jet offers a circular and gentle massage. All jets are interchangeable and adjustable! Swap them around and turn them off/on to customize your spa to your satisfaction!

SUCTION INTAKE

This suction intake brings in water from the bottom of the tub for maximum efficiency. Please make sure these suctions are always clear!

AROMATHERAPY

Place the aromatherapy beads inside the canister to mix in with the air valves to release scented bubbles throughout the tub.

WATER DIVERTER

This valve simulates a multi-pump experience by controlling which section of the tub will receive the water pressure

• Fully rotated to one side will activate one end of the tub, while rotating to the other side will activate the other end of the tub.
• For power from all jets, set the diverter to the middle

WATERFALL CONTROL VALVE

The waterfall control valve controls the amount of water flowing out through the waterfalls.

EQUIPMENT LOCATIONS

1. Pump(s)
2. Control Pack & Heater
3. Drain
4. Glacier A0 p* (Locations may vary, refer to the AO,P Sticker on your spa)
5. Electrical*

PUMPS

With up to 400% more hydro massage configurations, Canadian Spa Company’s multi-speed pumps give you endless combinations of jet speeds and power. From relaxation to aquatic exercise to marathon training, our pumps can really do it all.

CONTROL PACK & HEATER

Our control pack software design incorporates patented technology using a microprocessor to intelligently monitor the hot tub water temperature and detect a runaway pump or stuck relays.

DRAIN

Twist and pull out the drain valve to access the built drain and attach your garden hose for better convenience. We recommend that you change your water seasonally.

GLACIER AO3P (purchase separately)

Free of pollution, glaciers contain the world’s most pristine water. Our Glacier AO3P system sterilizes up to 99.9% of bacteria in your hot tub, reducing chemical usage by up to 80% and leaving your water crystal clear!

**ELECTRICAL***

Plug and play models have designated electrical panels so please keep this in mind when placing your tub in its location. All 240V hot tubs allow you to choose which panel you would like to drill a hole into for your wiring to pass through.

CONTROL CENTRE GUIDE

• YOUR CONTROL CENTRE

• A – Heat : Indicates that the heater is on
• B – Ready Mode : Set temperature will be maintained at all times (Recommended for Winter months)
• C – Rest Mode : The heater will only run during filtration cycles (Recommended for Summer months)
• D – Light : Multiple color choices for your custom experience
• E – Cleanup Cycle : Pump will run 30 min after spa use to filter and clean spa for 30 min
• F – Jets 1 : Pump 1 is on Note: longer lines for high speed
• G – Jets 2 : Pump 2 is on Note: short lines for low speed
• H – Temperature Range : Temperature can be set between 80°F and 104°F
• I – SET : Appears when changing settings
• J – Filter Cycle : Indicates spa is running the filtration cycle

START UP SEQUENCE

Note : TOO COLD message may occur if the initial water is too cold. The pump will continue to run until the temperature reaches 45°F at which point the heater will turn on

SETTING THE TEMPERATURE

TURN ON THE LED LIGHTS

TURN ON THE PUMPS

CHANGE THE SPA HEATING MODE(READY/REST)

FLIP/INVERT THE DISPLAY

SET THE FILTER DURATION (IN HOURS)

SPA CHEMICAL STARTUP GUIDE

• YOUR STARTER KIT

USING YOUR CHEMICALS

MAINTENANCE SCHEDULE

PROCEDURE

LIMITED WARRANTY

Structural Warranty: Canadian Spa Co. warrants the structure of the spa shell against water loss due to structural failure for a period of year(s) from the date of purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be defective, Canadian Spa Co. will repair or, at its discretion, replace the defective structure without charge to the customer. Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking or delamination for the period of year(s) from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell without charge to the customer. Equipment/Plumbing Warranty: Canadian Spa Co. warrants the functional equipment and plumbing of the spa remain free from defects in material and workmanship for a period of *year(s) from the date of purchase by the original purchaser.

*Acrylic Portable Spas

• Structure : 5 years
• Surface : 1 year
• Equipment/plumbing : 1 year
• Floor models purchased from an authorized retailer : 1-year parts replacement warranty

*Acrylic Non-Portable Spas

• Structure : 10 years
• Surface : 2 years
• Equipment/plumbing : 2 years
• Floor models purchased from an authorized retailer : 2-year parts replacement warranty

Extent of Warranty : This Limited Warranty applies to spas manufactured after January 1, 2023, and sold by authorized Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided on any dealer-installed accessories. The cost of installation, removal, and/or shipping of the spa is not covered by this Limited Warranty. In the event, that Canadian Spa Co. deems it necessary the remove of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be for the purchaser. This warranty applies only to spas in single-family, residential installations. This Limited Warranty becomes void if the spa is placed in a commercial application.

Installation:
Spa must be installed by a licensed and certified electrician for a valid manufacturer warranty. The customer is responsible for proper permits and certifications to ensure spa is installed correctly. Proof of this installation may be required by our team as requested. Failure to improperly install the spa (including use of aluminium wire or no proof of proper installation) will void the warranty.

Gazebo Warranty : Canadian Spa Co. provides a one (1) year parts-only warranty for authorized purchases of gazebos through Canadian Spa Co. or their authorized dealer.

TERMS, CONDITIONS AND LIMITATIONS

Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorized Canadian Spa Co. service technician. Improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. is not covered. Misuse and abuse shall include any operation of the spa other than as directed in the Canadian Spa Co. Manual. Failure to properly winterize the hot tub as per Canadian Sp Co. will cause freezing damage and is not covered under this warranty.

Examples of misuse and abuse include, without limitation:

• Damage of the spa surface is caused by leaving the spa uncovered while the spa is empty of water or by covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on the spa surface.
• Damage caused by failure to provide an even base support for the spa.
• Damage is caused by freezing when the new spa is not installed in a timely manner during below-freezing temperatures.
• Canadian Spa Co. spas require genuine approved Canadian Spa Co. filters, and use of non-genuine approved Canadian Spa Co. filters will void the warranty.
• Damage to spa cover or hot tub as a result of adding chemicals to the water without removing the spa cover.
• The customer is responsible for returning faulty warranty parts, otherwise customer will be charged for the unreturned equipment.

Warranty Performance : In the event of a defect covered under the terms of this Limited Warranty, notify your authorized Canadian Spa Co dealer and create a ticket at support.canadianspacompany.com. A Canadian Spa Co. authorized service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized service technician if the spa is located outside the nearest authorized service technician’s service area. This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Canadian Spa Co. Proper access must be provided to all sides of the spa at the cost of the customer in the extent of a warranty claim. Failure to provide access will nullify the warranty.

Disclaimers: Canadian Spa Company or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, contingent liabilities or any other incidental or consequential costs, expenses or damage as a result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other partyis authorized to change, modify or extend the terms of this Limited Warranty in any manner whatsoever. Warranty is only valid with proof of purchase and manufacturer’s plate/serial number. Cosmetic damage or normal wear and tear is not covered by the warranty.

North America Head Office

• Canadian Spa Company
• 1283 Cornwall Rd,
• Oakville, ON L6J 7T5
• T: 1-877-909-7727
•   canadianspacompany.ca

Canadian Spa Company LLC

• 6405 Inducon Drive West,
• Sanborn, NY 14132
• T: 1-844-879-7727
• canadianspa.com

European Head Office

• Canadian Spa Company
• Canada House
•  Salbrook Road, Salfords, Redhill
• Surrey, RH1 5GL
• T : +44 1293 824094
•   canadianspacompany.co.uk

France Office

• Canadian Spa Company sarl
• 29 avenue de Grande Bretagne
• 66000 Perpignan, France
• T : +33 9970 4448004
•   canadianspacompany.com

German Office

• Canadian Spa Company GmBh
• Hohenstaufenring 43 – 45
• 50674 Köln, Germany
• TEL : + 49 22038064038
•   canadianspacompany.de

Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa Company the ISO 9001 certification assures world class excellence in manufacturing and customer service.

• canadianspacompany.com

References

• Canadian Spa Company US
• Canadian Spa Company
• Hot Tubs, Swim Spas, Replacement Covers - Built for Canadian Winters – Canadian Spa UK
• canadianspacompany.com
• canadianspacompany.com/
• Canadian Spa GmbH
• Support : Canadian Spa Company
• canadianspacompany.com

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