Hatco HW-43 CHW Series Countertop Heated Wells User Manual

Countertop Heated Wells
HW and Series
Installation and Operating Manual

WARNING
Do not operate this equipment unless you have read and understood the content of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents
of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit near the power cord).
Please have this information available when calling Hatco for service assistance.

Model No. ____
Serial No. _
Voltage ___
Date of Purchase ___

Register your unit!
Completing online warranty registration will prevent delays in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on “Warranty”.

Business Hours:
7:00 am to 5:00 pm Monday–Friday, Central Time (CT) (Summer Hours — June to September:
7:00 am to 5:00 pm Monday–Thursday
7:00 am to 4:00 pm Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: support@hatcocorp.com

24-Hour 7-Day Parts and Service Assistance is available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our website at www.hatcocorp.com.

INTRODUCTION

Hatco Countertop Heated Wells are specially designed to hold and/or rethermalize hot foods. Designed for wet or dry applications, the wells are available in two pan sizes—each heated with a long-life heating element design with a 2-year warranty. Heat is evenly distributed throughout the heavy gauge stainless steel construction to ensure hot food. The design allows for easy maintenance and durable performance. One-year parts and on-site labor warranty is standard.
Hatco Countertop Heated Wells are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for the Countertop Heated Wells. Hatco recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. The unit is not waterproof. Do not operate if the unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where the ambient air temperature is a minimum of 70°F (21°C).
• Do not use a unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to the unit. Damage caused by condensation is not covered by a warranty.
• Turn off and unplug the unit when filling with water. Avoid splashing.
• Do not clean the unit when it is energized or hot.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not pull the unit by the power cord.
• Discontinue use if the power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. The cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD:

• Locate the unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not use flammable cleaning solutions to clean this unit.

Make sure all operators have been instructed on the safe and proper use of the unit.
Do NOT use a unit to rethermalize food while holding hot food.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Make sure food product has been heated to the proper food-safe temperature. Failure to heat and hold food products properly may result in serious health risks.
Hatco Corporation is not responsible for the actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on the unit will get hot. Use caution when touching these areas.
• Hot water in the unit may cause scalding injury. Allow the unit to cool before draining or cleaning.

Locate the unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
Do not move or relocate the unit when it contains food products. Turn off the unit, remove the food product, and allow it to cool completely before moving or cleaning.

NOTICE
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate the unit without food products until the smoke dissipates.
Do not locate a unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.
The unit is designed and recommended for use on metallic countertops. For other surfaces, verify with the manufacturer that the material is suitable for prolonged temperatures up to 200°F (93°C). Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty.
The unit must be allowed to cool down to room temperature before changing from wet-to-dry or dry-to-wet operation. Allowing the unit to run dry during wet operation or adding water during dry operation will damage the unit.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
Do not use steel wool for cleaning. Steel wool will scratch the finish.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.
Clean unit daily to avoid malfunctions and maintain sanitary operation.

MODEL DESCRIPTION

All Models
All Countertop Heated Well units are reliable and versatile. Units have stainless steel and aluminized steel housing with a metal-sheathed heating element that is available in standard and high wattage. Features include a Power I/O Switch (on/ off), a Temperature Control, a “Dry” Indicator Light, and a 6′ (1829 mm) cord and plug set.
All CHW-xxx models are high-wattage units capable of rethermalizing a variety of foods.
Countertop Heated Wells come standard in stainless steel and are designed, manufactured, and tested to maintain safe food-holding temperatures.

HW-FUL and CHW-FUL Models
HW-FUL and CHW-FUL models are capable of holding a variety of pan combinations listed below. These models are designed to be placed on a non-combustible countertop.

• One full-size pan.
• Three 1/3 size pans with adapter bars.
• Two 1/2-sized pans with adapter bars.

Pans and Adapter Bars are sold separately (see the OPTIONS AND ACCESSORIES section for details).

HW-43 and CHW-43 Models
HW-43 and CHW-43 models are capable of holding a variety of pan combinations listed below. These models are designed to be placed on a non-combustible countertop.

• One full-size pan and one 1/3 size pan with adapter bars.
• Four 1/3 size pans with adapter bars.
• Two 1/2 size pans and one 1/3 size pan with adapter bars.

Pans and Adapter Bars are sold separately (see the OPTIONS AND ACCESSORIES section for details).

MODEL DESIGNATION

Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.

WARNING
ELECTRIC SHOCK HAZARD: Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the back of the unit near the power cord. See label for serial number and verification of unit electrical information.

SPECIFICATIONS

NOTE: The receptacle is not supplied by Hatco.

Electrical Rating Chart

Model| Voltage| Watts| Amps| Phase| Plug Configuration| Shipping Weight
---|---|---|---|---|---|---
HW-FUL| 120| 1200| 10| 1| NEMA 5-15P| 27 lbs. (12 kg)
230| 1200| 5.| 1| CEE 7/7 Schuko, BS-1363, or AS 3112| 27 lbs. (12 kg)
CHW-FUL| 120| 1440| 12| 1| NEMA 5-15P| 28 lbs. (13 kg)
HW-43| 120| 1200| 10| 1| NEMA 5-15P| 33 lbs. (15 kg)
CHW-43| 120| 1800| 15| 1| NEMA 5-15P*| 33 lbs. (15 kg)

The shaded areas contain electrical information for International models only.

• NEMA 5-20P for Canada.
  NOTE: Shipping weight includes packaging.

Dimensions

Model| Width
(A)| Depth
(B)| Height
(C)| Footprint
Width (D)| Footprint
Depth (E)
---|---|---|---|---|---
HW-FUL| 14-9/16″| 23-15/16″| 9-7/8″| 12-9/16″| 20-9/16″
| (370 mm)| (607 mm)| (250 mm)| (319 mm)| (521 mm)
CHW-FUL| 14-9/16″| 23-15/16″| 10-7/8″| 12-9/16″| 20-9/16″
| (370 mm)| (607 mm)| (275 mm)| (319 mm)| (521 mm)
HW-43| 14-9/16″| 30-15/16″| 9-7/8″| 12-9/16″| 28″
| (370 mm)| (785 mm)| (250 mm)| (319 mm)| (710 mm)
CHW-43| 14-9/16″| 30-15/16″| 10-7/8″| 12-9/16″| 28″
| (370 mm)| (785 mm)| (275 mm)| (319 mm)| (710 mm)

INSTALLATION

General
Countertop Heated Well units are shipped from the factory fully assembled and ready for use. Use the following procedure to install the unit.

WARNING
ELECTRIC SHOCK HAZARD:

• Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• The unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 70°F (21°C). FIRE HAZARD: Locate the unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

CAUTION
Locate the unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

NOTICE
Do not locate a unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit. The unit is designed and recommended for use on metallic countertops. For other surfaces, verify with the manufacturer that the material is suitable for prolonged temperatures up to 200°F (93°C). Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty.

1. Remove the unit from the box.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the
   IMPORTANT OWNER INFORMATION section for details.

2. Remove tape and protective packaging from all surfaces of the unit.

3. Place the unit in the desired location.
   • Locate the unit in an area where the ambient air temperature is constant and a minimum of 70°F (21°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).
   • Make sure the unit is at the proper counter height in an area convenient for use.
   • Make sure the countertop is level and strong enough to support the weight of the unit and food product.
   • Make sure the feet on the bottom of the unit are positioned securely on the countertop.

4. Install any accessories that came with the unit. Refer to the OPTIONS AND ACCESSORIES section for details.

OPERATION

General
Use the following procedures to operate a Countertop Heated Well.
WARNING
Read all safety messages in the Important Safety Information section before operating this equipment.

ELECTRIC SHOCK HAZARD:

• DO NOT use a unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to the unit. Damage caused by condensation is not covered by a warranty.
• Turn off and unplug the unit when filling with water. Avoid splashing.
  Do NOT use a unit to rethermalize food while holding hot food.

NOTICE
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate the unit without food products until the smoke dissipates.

The unit must be allowed to cool down to room temperature before changing from wet-to-dry or dry-to-wet operation. Allowing the unit to run dry during wet operation or adding water during dry operation will damage the unit.
Hatco Countertop Heated Wells are designed for WET or DRY operation. Hatco recommends wet operation for consistent food heating. If the unit is operating wet and is allowed to run dry, turn it off and allow it to cool before adding water.

Startup

1. If using the well for wet operation, fill the well with hot tap water up to the“MAX” fill line inside the well.

2. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the specifications section for details.
   CAUTION
   BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.

3. Move the Power I/O Switch (on/off) to the I (on) position.
   • HW Series: The indicator light on the switch glows when the unit is on.
   • CHW Series: The Power indicator light next to the switch glows when the unit is on.

4. Turn the Temperature Control to the desired food-safe temperature setting.
   • Turning the control clockwise toward “7” increases the temperature.
   • Turning the control counterclockwise toward “1” decreases the temperature.

5. Place an empty food pan in the heated well, and allow the well to preheat for approximately 30 minutes.

Food Rethermalizing
(CHW-FUL and CHW-43 models only)
Place the appropriate size food pan(s) into the unit opening.

• Always use wet operation when rethermalizing.
• Always use a food pan. Do not place food directly into the heated well.
• Stir thick food items frequently to keep food heated uniformly.
• Keep pans covered to maintain food quality and temperature.
• Monitor the water level inside the well. Refill the well when the water level reaches the “MIN” line inside the well.
  NOTE: The “Dry” Indicator Light will illuminate when the well runs dry. Turn off the unit, allow it to cool, and then refill with hot tap water to the “MAX” fill line.

Shutdown
1. Move the Power I/O Switch (on/off) to the O (off) position.

• HW Series: The indicator light on the switch will shut off.
• CHW Series: The Power indicator light next to the switch will shut off.

MAINTENANCE

General
Countertop Heated Wells are designed for maximum durability and performance, with minimum maintenance.

WARNING
ELECTRIC SHOCK HAZARD:

• Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. The unit is not waterproof. Do not operate if the unit has been submerged or saturated with water.
• Do not clean the unit when it is energized or hot.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Do not use flammable cleaning solutions to clean this unit.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.

CAUTION
BURN HAZARD: Hot water in the unit may cause scalding injury. Allow the unit to cool before draining or cleaning. Do not move or relocate the unit when it contains food products. Turn off the unit, remove the food product, and allow it to cool completely before moving or cleaning.

NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation. Do not use steel wool for cleaning. Steel wool will scratch the finish.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.
Clean unit daily to avoid malfunctions and maintain sanitary operation.

Daily Cleaning
To preserve the finish of the heated well, perform the following cleaning procedure daily.

1. Move the Power I/O Switch (on/off) to the O (off) position, unplug the power cord, and allow the unit to cool.
2. Remove and wash any pans and adapters.
3. Remove water from the well if used for wet operation.
4. Wipe down the entire unit using a clean cloth or sponge and mild detergent.
5. Use a plastic scouring pad to remove any hardened food particles or mineral deposits.
6. Wipe the well thoroughly with a clean, damp cloth to remove all detergent residue. Rinse cloth and repeat, if necessary.
7. Wipe dry the entire unit using a non-abrasive, dry cloth.

Removing Lime and Mineral Deposits
Use the following procedure for periodic cleaning and deliming of the heated well.
NOTE: The lime and mineral content of the water used for daily operation will determine how often the deliming procedure must be performed.
NOTE: Perform this procedure when the unit will not be used for a period of time, such as at the end of the day.

1. Move the Power I/O Switch (on/off) to the O (off) position, unplug the power cord, and allow the unit to cool.

2. Remove and wash any pans and adapters.

3. Remove water from the well if used for wet operation.

4. Add a mixture of 75% water and 25% white vinegar to the well until a solution is at a normal operating level (“MAX” fill line) or covers the accumulated scale. Do not use flavored vinegar.

5. Plug in and turn on the unit.

6. Turn the Temperature Control fully clockwise to the HIGH position. Allow the unit to run for 30 minutes.

7. Move the Power I/O Switch (on/off) to the O (off) position, unplug the power cord, and cover the well.

8. Allow the solution to soak for at least one hour or overnight for heavy buildup.

9. Remove the water/cleaning solution from the well.

10. Scrub the well with a plastic scouring pad.

11. Wipe the well thoroughly with a clean, damp cloth to remove all residue. Rinse cloth and repeat, if necessary.

12. Wipe dry the entire unit using a non-abrasive, dry cloth.
    NOTE: Heavy scale buildup may require additional treatments.

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
ELECTRIC SHOCK HAZARD: Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.

Temperature Control to a higher setting.
The heating element not working.| Contact Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.
The voltage supplied is incorrect.| Verify correct voltage is supplied to the unit. The low supply voltage will cause improper heating.
Food well too hot.| Temperature Control set too high.| Adjust Temperature Control to a lower setting.
Temperature Control not working properly.| Contact Authorized Service Agent or Hatco for assistance.
The voltage supplied is incorrect.| Verify correct voltage is supplied to the unit. The high supply voltage will cause the unit to overheat and may damage the unit.
No heat.| The unit turned off.| Turn on the unit.
The circuit breaker tripped.| Reset the circuit breaker. If the circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.| Contact Authorized Service Agent or Hatco for assistance.
The heating element not working.
Food products not holding hot enough.| Well being operated as a dry unit.| Allow the unit to cool and fill with the appropriate amount of water for wet operation. Wet operation promotes consistent hot food holding.

Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pulldown menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:

Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com

OPTIONS AND ACCESSORIES

Food Pans
Stainless steel food pans are available in various sizes.

ST PAN 1/3 …….. Third-size stainless steel pan — 12-3/4″W x 6-7/8″D x 2-1/2″H (324 x 175 x 64 mm)
ST PAN 1/2 …….. Half-size stainless steel pan — 12-3/4″W x 10-3/8″D x 2-1/2″H (324 x 264 x 64 mm)
ST PAN 2 ……….. Full-size stainless steel pan at 2-1/2″ (64 mm) deep — 12-3/4″W x 20-3/4″D (324 x 527 mm)
ST PAN 4 ……….. Full-size stainless steel pan at 4″ (102 mm) deep — 12-3/4″W x 20-3/4″D (324 x 527 mm)
4QT-PAN ………… 4 quart (4 l) round pan — 6-3/4″ dia x 8″H (171 x 203 mm)
7QT-PAN ………… 7 quarts (7 l) round pan — 8-11/16″ dia x 8″H (221 x 203 mm)
11QT-PAN ………. 11 quarts (10 l) round pan — 12-1/4″ dia x 8″H (311 x 203 mm)
4QT-LID-1 ………. 4 quarts (4 l) round, notched lid
7QT-LID-1 ………. 7 quarts (7 l) round, notched lid
11QT-LID-1……… 11 quarts (10 l) round, notched lid
4QT-LID ………….. 4 quarts (4 l) round, hinged and notched lid
7QT-LID ………….. 7 quarts (7 l) round, hinged and notched lid
11QT-LID ………… 11 quarts (10 l) round, hinged and notched lid

Adapter Tops
The following adapter tops are available to allow rectangular heated wells to hold round pans.
HW-3-4QT …………..Adapter to convert HW-FUL and CHW-FUL model heated wells to hold three 4-quart (4 l) round pans.
HW-2-7QT …………..Adapter to convert HW-FUL and CHW-FUL model heated wells to hold two 7-quart (7 l) round pans.
HW-2-11QT …………Adapter to convert HW-43 and CHW-43 model heated wells to hold two 11-quart (10 l) round pans.

Pan Support Bars
The following pan support bars are available to divide a heated well into sections for different size pans.
HW12BAR …………. 12″ (305 mm) Pan Support Bar
HW20BAR …………. 20″ (508 mm) Pan Support Bar (HW-FUL and CHW-FUL models only)

4″ (102 mm) Adjustable Legs
4″ (102 mm) adjustable legs are available for all models in place of the standard 1″ (25 mm) legs.
NOTE: The feet on the 4″ (102 mm) legs are adjustable for leveling the unit. Use a 5/8″ (16 mm) open-end wrench to make leveling adjustments once the unit is placed in its final position.

LIMITED WARRANTY

WARRANTY, EXCLUSIVE REMEDY:
Hatco Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller’s sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller’s option, of any Product or any part thereof deemed defective upon Seller’s examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller’s written instructions, whichever is later. The “Warranty Duration” shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller’s material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF THE SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by the Seller. The remedy of repair or replacement provided for herein is the Customer’s exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller’s sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer’s customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer’s customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH IS EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed)

Two (2) Year Parts and Labor Warranty:
Induction Ranges
Induction Warmers
One (1) Year Replacement Warranty:
TPT Pop-Up Toasters
One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
Ninety (90) Day Parts-Only Warranty:
Replacement Parts Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller’s sole discretion such as but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:
Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on the Seller’s website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at 800-558-0607 or 414-671-6350.

LIMITATION OF LIABILITY:
SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO THE SELLER BY THE CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CUSTOMER’S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER’S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS. Seller reserves the right to update these Terms at any time, at its sole discretion, which becomes binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

AUTHORIZED PARTS DISTRIBUTORS

ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Tech 24
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach
714-379-7100
Chapman Appl. Service
San Diego
619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco
650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Whaley Foodservice Repair
Orlando 407-757-0851
B.G.S.I./Heritage
Pompano Beach
954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
Heritage Service Group
Norcross 866-388-9837
HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Addison 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
IOWA
Goodwin Tucker Group
Des Moines
515-262-9308| KENTUCKY
Tech 24
Lexington 859-254-8854
Tech 24
Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service
Baton Rouge
225-272-6620
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
MASSACHUSETTS
Ace Service Co., IncNeedham
781-449-4220
MICHIGAN
Beldon’s Appliance Service
Detroit 248-478-3320
Commercial Kitchen Service
Bay City
989-893-4561
Midwest Food Equip. Service
Grandville 616-261-2000
MISSOURI
General Parts
Kansas City
816-421-5400
Commercial Kitchen Services
St. Louis
314-890-0700
Kaemmerlen Parts & Service
St. Louis
314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas
702-736-0006
Hi. Tech Commercial Service
N. Las Vegas
702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Alpro Service Co.
Maspeth 718-386-2515
Duffy’s – AIS
Buffalo 716-884-7425
3Wire
Plattsburgh 800-634-5005| Duffy’s – AIS
Sauquoit 800-836-1014
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6634
Tech 24
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Brooklyn Heights
216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City
405-235-2184
OREGON
General Parts Group
Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
AIS Commercial Parts and Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
Lexington 803-996-9900
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 972-686-6666
Commercial Kitchen Repair Co.
San Antonio
210-735-2811| UTAH
La Monica’s Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
3Wire
Seattle 800-207-3146
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service
Victoria 250-920-4888
MANITOBA
Air Rite, Inc.
Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette – CKS, Inc.
Ottawa 613-739-8458
QUÉBEC
Choquette – CKS, Inc.
Montreal 514-722-2000
Choquette – CKS, Inc.
Québec City
418-681-3944
UNITED KINGDOM
Marren Group
Northants
+44(0)1933 665313
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Register your unit online!
See IMPORTANT OWNER INFORMATION
section for details.
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
support@hatcocorp.com
www.hatcocorp.com

References

• Commercial Foodservice & Restaurant Equipment | Hatco
• Commercial Foodservice & Restaurant Equipment | Hatco
• hatcocorp.com/terms-of-sale

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