AVIGILON 320F-H5A-THC-BO12 H5A Thermal Camera Installation Guide

AVIGILON 320F-H5A-THC-BO12 H5A Thermal Camera

Product Information

The Avigilon H5A Thermal Camera is a high-quality camera designed for thermal imaging. It is available in various models, including:

• 320F-H5A-THC-BO12
• 320F-H5A-THC-BO50
• 640F-H5A-THR-BO24
• 320F-H5A-THC-BO16
• 640F-H5A-THC-BO12
• 640F-H5A-THR-BO32
• 320F-H5A-THC-BO24
• 640F-H5A-THC-BO18
• 640F-H5A-THR-BO50

This camera is intended to be installed by qualified personnel and must conform to all local codes. It can be powered by a UL Listed Power Unit marked Class 2 or LPS with an output rated at 12 VDC or 24 VAC, 9 W minimum, or Power over Ethernet (PoE) rated at 48 VDC, 9 W minimum. Direct connection to mains power is strictly prohibited.

Product Usage Instructions

Installation

1. Ensure that installation is performed by qualified personnel and complies with local codes.
2. Check the camera package contents to ensure all necessary components are included.
3. Mount the bullet camera using the provided camera mounts points on the junction box.
4. Connect the required cables by inserting them into the mounting hook slots.
5. Secure the junction box to the mounting surface using the provided mounting holes.

Configuration

1. Remove the configuration panel cover to access the configuration panel.
2. Initialize a camera username and password for security purposes.
3. (Optional) Use the USB Wi-Fi adapter if desired.
4. Assign an IP address to the camera.
5. Access the live video stream to monitor the camera’s output.
6. Aim the camera for optimal positioning.
7. (Optional) Configure microSD card storage if desired.

Power and Connection

1. Connect the camera to power and external devices using the Ethernet port.
2. Monitor the connection status using the LED indicator.

Troubleshooting and Maintenance
If you encounter any issues with network connections or LED behavior, refer to the troubleshooting section in the manual. To reset to factory default settings, follow the instructions provided. For more information and technical support, consult the manual or contact customer service.

Please note that these are general instructions. For specific details and step-by-step guidance, refer to the complete user manual provided with the product.

Avigilon H5A Thermal Camera Models:

• 320F-H5A-THC-BO12
• 320F-H5A-THC-BO16
• 320F-H5A-THC-BO24
• 320F-H5A-THC-BO50
• 640F-H5A-THC-BO12
• 640F-H5A-THC-BO18
• 640F-H5A-THR-BO24
• 640F-H5A-THR-BO32
• 640F-H5A-THR-BO50

Legal Notices
©  2023, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark.

Disclaimer
This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.

Avigilon Corporation
avigilon.com

• PDF-H5AT-A
• Revision: 1 – EN
• 20230301

Important Safety Information

This manual provides installation and operation information and precautions for the use of this device. Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please provide this manual to the owner of the equipment for future reference.

• This Warning symbol indicates the presence of dangerous voltage within and outside the product enclosure that may result in a risk of electric shock, serious injury or death to persons if proper precautions are not followed.
• This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury to persons, damage to property or damage to the product itself if proper precautions are not followed.

WARNING
Failure to observe the following instructions may result in severe injury or death.

• Installation must be performed by qualified personnel only, and must conform to all local codes.
• This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or“Limited Power Source” with output rated 12 VDC or 24 VAC, 9 W min. or Power over Ethernet (PoE) rated 48 VDC, 9 W min.
• Do not connect directly to mains power for any reason.

CAUTION
Failure to observe the following instructions may result in injury to persons or damage to the device.

• Do not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may cause permanent damage to the image sensor.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
• Do not subject the device cables to excessive stress, heavy loads or pinching.
• Do not open or disassemble the device. There are no user serviceable parts.
• Refer all device servicing to qualified personnel. Servicing may be required when the device has been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate normally, or has been dropped.
• Do not use strong or abrasive detergents when cleaning the device body.
• Use only accessories recommended by Avigilon.
• This device complies with EN 60529 IP66 and IP67 ratings.

Regulatory Notices

The following H5A Thermal camera models should be installed by a trained professional and should be installed in restricted access locations:

• 640F-H5A-THC-BO12 (DTMLD53)
• 640F-H5A-THR-BO50 (DTMLD53)

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003 (B)/NMB-3 (B).
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.

• To meet the requirements of the EN 50121-4 Railway Applications Standard, use an external power supply or POE injector that is also compliant with EN 50121-4. Please contact Avigilon for assistance regarding supporting equipment.
• To meet the requirements of the EN 50130-4 Alarm Systems Applications standard, use an external uninterruptible power (UPS) supply.
• This equipment contains a coin cell battery. Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100°C (212°F), or incinerate.
• The use of EMC compliant support and auxiliary equipment with this device is required in order to fully comply with the EMC regulatory standards.

Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines.

European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Overview

Junction Box View

1. Camera mounts
   Points for installing the camera to the junction box.

2. Mounting hook slots
   Points to hold the camera to the junction box while connecting the required cables.

3. Mounting holes
   Holes for securing the junction box to the mounting surface.

Front View

1. Configuration panel cover
   Covers the configuration panel.

Side View

1. Sun shroud
   An adjustable cover to help protect the lens against glare from the sun.

2. Mount arm
   Adjustable mount arm for positioning the camera.

3. Adjustment screws
   Provides a locking mechanism for the mount arm.

Rear View

1. Ethernet port

   • Accepts power and Ethernet connection to the network. Server communication and image data transmission also occur over this connection.
   • The camera can either be powered by Power over Ethernet (PoE) rated 48 VDC, or auxiliary power rated 12 VDC or 24 VAC.

2. Serial number tag
   Device information, product serial number and part number label.

3. Camera mounting screws
   Screws for mounting the camera to the junction box.

4. Mounting hooks
   Hooks to attach the camera to the junction box while connecting the required cables.

5. Power and I/O cables
   Cables for connecting the camera to auxiliary power and I/O devices. For more information, see Connecting to Power and External Devices.

Configuration Panel View

1. microSD card slot
   Accepts a microSD card for onboard storage. For more information, see (Optional) Configuring microSD Card Storage.

2. Micro USB port
   Accepts a micro USB to USB adapter. Only required when using the USB Wi-Fi Adapter.

3. Connection status LED indicator
   Green LED provides information about device operation. For more information, see Connection Status LED Indicator.

4. Link LED indicator
   Amber LED indicates if there is an active connection in the Ethernet port.

5. Firmware revert button
   Button can be pressed to revert the device to its factory default settings, see Resetting to Factory Default Settings.

Installation

Camera Package Contents

• Avigilon H5A Thermal Camera
• Junction box
• Mounting template sticker
• 4 screws and anchors for solid walls
• 4 screws for attachment to electrical box
• Protective rubber boot for Ethernet port
• Teflon tape

Installation Steps

Complete the following sections to install the device.

Mounting the Bullet Camera
If the cables for the camera will not be provided from inside the mounting surface, install the junction box first. After you install the junction box, you can skip directly to step 3 of this procedure.

1. Use the mounting template to drill four mounting holes into the mounting surface.

2. Drill the cable entry hole into the mounting surface then pull the required Ethernet cable through the cable entry hole.

3. Fasten the junction box to the mounting surface.
   Note: To prevent moisture from entering the junction box, it is recommended to apply teflon tape around the threaded conduit pipe at the cable entry point of the junction box. Ensure the other two conduit plugs are fully tightened.

4. Insert the mounting hooks on the rear of the camera into the mounting hook slots on the junction box, then let the camera hang.
   Note: Before connecting any cables, ensure that the cable connections are properly protected from moisture and corrosion. Make sure the protective cable boot is installed over the Ethernet port to protect the connection from dust and moisture.
   If PoE is not available, the camera may be powered through the auxiliary power cable using either 12 VDC or 24 VAC. For more information, see Connecting to Power and External Devices.

5. If there are external input or output devices that need to be connected to the camera (for example: door contacts, relays, etc.), connect the devices to the camera’s digital I/O connector cables. For more information see Connecting to

   • Power and External Devices.
   • It is recommended that seal tape be applied around the external audio and I/O connection, if necessary, to prevent moisture from entering.

6. Install the protective cable boot.

   • a. Thread one end of the Ethernet cable through the provided protective cable boot. Ensure the orientation of the cable and boot matches the one shown in the image.
   • b. Crimp the Ethernet cable onto the cord.
   • c. Plug the Ethernet cable into the camera’s Ethernet port.
   • d. After you connect the cable to the camera, slide the boot over the Ethernet port.

7. Connect the network cable to the camera’s Ethernet port.

8. Tuck the extra lengths of cables into the cable entry hole or within the junction box compartment.

9. Raise the camera until it covers the junction box.

10. Use the camera mounting screws to fasten the camera to the junction box.

Removing the Configuration Panel Cover

1. Use a T20 Pin-In star-shaped driver to unscrew the configuration panel cover.
2. Remove the cover from the configuration panel.

Initializing a Camera Username and Password

Important:
You must create a user with administrator privileges before the camera is operational.

The first user can be created using any of the following methods:

• Camera’s Web Interface: enter the camera’s IP address in a web browser to access the web interface. If the camera is in the factory default state you will be redirected to the Add a new user page to create the first user. For more information, see the Avigilon IP Camera Web Interface User Guide.
• Camera Configuration Tool: cameras discovered in the factory default state will be identified by . Select the Admin Users tab to create the first user. For more information, see the Avigilon Camera Configuration Tool User Guide.
• Avigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a camera in the factory default state, the client software will ask you to create a new user. For more information, see the Avigilon Control Center Client User Guide.
• Avigilon Cloud Services (ACS) v3.0 or later: when adding a camera you will be asked to create a new user for cameras in the factory default state. For more information, see the Avigilon Cloud Services User Guide.

Tip:
If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera’s Web Interface or Camera Configuration Tool before you connect to the 3rd party VMS.

(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (USB-AC56-**-MSI), attach it to the camera’s micro USB port to access the camera’s mobile web interface.

After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from any mobile device using the following address:
http://camera.lan

For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi Adapter System User Guide.

Note:
The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter is plugged in.

Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.

Note:
If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.

The IP address settings can be changed using one of the following methods:

• The mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the USB Wi-Fi Adapter on the previous page.
• Device’s web browser interface: http:///.
• Network Video Management software application (for example, the Avigilon Control Center™ software).
• ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method below.

Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:

Note:
The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping method checkbox is selected in the camera’s web browser interface. For more information, see the Avigilon IP Camera Web Interface User Guide.

1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference.

2. Open a Command Prompt window and enter the following commands:

   • arp -s
     For example: arp -s 192.168.1.10 00-18-85-12-45-78

   • ping -l 123 -t
     For example: ping -l 123 -t 192.168.1.10

3. Reboot the camera.

4. Close the Command Prompt window when you see the following message:
   Reply from : …

Accessing the Live Video Stream
Live video stream can be viewed using one of the following methods:

• The mobile web interface using the USB WiFi Adapter. For more information, see (Optional) Using the USB Wi-Fi Adapter on page 15.
• Web browser interface: http://< camera IP address>/.
• Network Video Management software application (for example, the Avigilon Control Center software).

Aiming the Camera
Reference the camera’s live stream as you aim the camera.

1. Loosen the adjustment screw closest to the junction box to rotate the camera arm.
2. Loosen the center adjustment screw to tilt the camera.
3. Loosen the adjustment screw on the camera to turn the camera body.
4. If the camera is turned sideways to look vertically at a scene, you can remove the sun shroud then reinstall it to cover the camera’s new angle of view.

(Optional) Configuring microSD Card Storage
To use the camera’s SD card storage feature, you must insert a microSD card into the card slot. It is recommended that the microSD card have a write speed of class 10 or better. If the microSD card does not meet the recommended write speed, the recording performance may suffer and result in the loss of frames or footage.

1. Insert a microSD card into the camera. Do not force the microSD card into the camera or you may damage the card and the camera.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the Avigilon IP Camera Web Interface User Guide.

Configuring the Camera
Once installed, use one of the following methods to configure the camera:

• If you have installed multiple cameras, you can use the Camera Configuration Tool to configure common settings. For more information, see the Camera Configuration Tool User Guide.
• If the camera is connected to the Avigilon Control Center system, you can use the client software to configure the camera. For more information, see the Avigilon Control Center Client User Guide.
• If the camera is connected to a third-party network management system, you can configure the camera’s specialty features in the camera’s web browser interface. For more information, see the Avigilon IP Camera Web Interface User Guide.

Connecting to Power and External Devices

• If PoE is not available, the camera may be powered through the auxiliary power cable using 12 VDC or 24 VAC. The power consumption information is listed in the product specifications.
• To power the camera, connect the two power wires to the auxiliary power wires. The auxiliary power wire is distinguished by its thicker wire gauge and AUX PWR label. The connection can be made with either polarity.
  • This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 9 W min. or Power over Ethernet (PoE) rated 48 VDC, 9 W min.
• Power supplies and external devices are connected to the camera through the power and I/O wires. For the locations of the power and I/O connector blocks, see Overview.
• The pinout for the I/O and power wires is shown in the diagram on the following page.

Figure 1: Example application.

1. Brown — Audio Input (line level)
   An external power amplifier should be used when connecting speakers and microphones, as shown in the diagram.

2. Yellow — Audio Ground

3. Green — Audio Output (line level)

4. Grey — Ground

5. Red — Digital Input

6. Pink — Digital Output

7. Purple — Reserved Wire, do not connect.

8. White — Reserved Wire, do not connect.

   • • — Relay
   • ** — Switch
   • M — Microphone
   • S — Speaker
   • AUX1 — Auxiliary Power Wire, labeled AUX PWR
   • AUX2 — Auxiliary Power Wire

Connection Status LED Indicator

Once connected to the network, the green Connection Status LED indicator will display the progress in connecting to the Network Video Management software.

The following table describes what the LED indicator shows:

Connection State| Connection Status LED Indicator| Description
---|---|---
Obtaining| One short flash| Attempting to obtain an IP address.
IP Address| every second|
Discoverable| Two short flashes| Obtained an IP address but not connected to the
 | every second| Network Video Management software.
Upgrading| Two short flashes| Updating the firmware.
Firmware| and one long flash|
 | every second|
Connected| On| Connected to the Network Video Management software or an
 |  | ACC™ Server. The default connected setting can be changed to
 |  | Off using the camera’s web user interface. For more
 |  | information see the Avigilon IP Camera Web Interface User
 |  | Guide.

Troubleshooting Network Connections and LED Behavior

Note:
For any of the below LED behaviors, ensure that the camera is getting power and is using a good network cable before trying another solution.

the physical firmware revert button. Resetting through the camera’s web interface will not produce the desired result.
Both LEDs are off and the camera is not connected or streaming video|

• Check the General setup page in the camera’s web interface to ensure the LEDs are not disabled.
• If the LEDs are not disabled, perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera’s web interface will not produce the desired result.

Both LEDs are blinking several times at the same time, then pause and repeat the blinking| Perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera’s web interface will not produce the desired result.
---|---
A different LED blinking pattern than those described above| Perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera’s web interface will not produce the desired result.

Resetting to Factory Default Settings

• If the device no longer functions as expected, you can choose to reset the device to its factory default settings.
• Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram:

Figure 2: The firmware revert button in the Configuration Panel.

1. Ensure the device is powered on.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. Release the button after three seconds.

CAUTION
Do not apply excessive force. Inserting the tool too far may damage the camera.

For More Information

Additional information about setting up and using the device is available in the following guides:

• Avigilon Control Center Client User Guide
• Avigilon IP Camera Web Interface User Guide
• Camera Configuration Tool User Guide
• Designing a Site with Avigilon Video Analytics

These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support.

Limited Warranty and Technical Support

• Avigilon warranty terms for this product are provided at avigilon.com/warranty.
• Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact.

References

• End-to-End Security Solutions | Avigilon (Openpath & Ava)
• Contact Sales - Avigilon
• All Brands Limited Warranty & Product Policies

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