JNY safety care Smart Watch with Fall Detection Option User Guide

JNY safety care Smart Watch with Fall Detection Option

Product Information

The Safety Care Watch is a device that provides safety features such as automatic fall detection, whitelisting to block unknown callers, and automatic answering. It also includes a GPS locator to track the device’s location and a 4G connection for indoor and outdoor use. The watch is showerproof and has voice prompts in any language. It has a battery charging indicator and can store up to 10 speed-dial contacts.

Product Usage Instructions

Turning the Device On:
To turn on the Safety Care Watch, press and hold the SOS button (located on the device) for 3 seconds. The Welcome screen should appear. The watch can also be automatically switched on when placed into the charging cradle. During startup, the screen will display “GSM Init Now” until it finishes powering on.

Turning the Device Off:
To turn off the Safety Care Watch, press and hold the SOS button until the device powers off.

Charging the Battery:
To charge the battery, connect the smaller end of the charging cable to the port at the back of the cradle and the larger end of the charging cable to the Power Adapter. Place the Safety Care Watch flat onto the cradle with the SOS button facing away from the cable. The screen will display the battery percentage, and a voice prompt will announce that it is charging.
Connect the smaller end of the charging cable to the port at the back of the cradle and the larger end of the charging cable to the Power Adapter. Lie the Safety Care Watch flat onto the cradle with the SOS button facing away from the cable. The screen will show the battery percentage and a voice prompt will announce its charging.

Acquiring the Watch Location

To know the location of the device, send a text message with “loc” to the watch phone number. The device will automatically respond with a link to Google Maps, showing the current or last known location. Please note that the last known location may be provided when the device is indoors or in areas with poor GPS signal.
To know where the device is, text loc to the watch phone number. It will automatically respond with a link to Google Maps.
Example return texts will read:
Now Loc Time: mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: %
maps.google.com/maps?q=xxx

(Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time) Battery Level: % smart-locator/com/web/geolocation/wg/xxx

(Last Known Location)
This is sometimes given when the device is indoors or in areas with poor GPS signal).

One Touch Operation| Press and hold the SOS button (for 2-3 seconds) until the voice prompt begins. The same button also cancels an alert, cancels fall detection, turns the screen on, and turns the device on.
---|---
Fall detection| A voice prompt announces that a fall has been detected and how to cancel the alarm. Unless cancelled, the emergency contacts are then notified.
Cancelling the SOS/Fall Alert| Cancel with a short press of the SOS button. The device will announce that fall detection has been cancelled.
GPS Location| Shows your location to your contacts using Google Maps.
Auto Answer| Incoming calls are automatically answered (the default). The User can manually answer by pressing the green button on the screen when the call is coming in. To turn off automatic answering, call 0416000194 and request this change for you.
Voice Prompts in any Language| Clear, audible voice prompts announce what the Safety Care Watch is doing and what the User can or should do.
Showerproof| Pat dry with a towel after the shower to maximize longevity.
4G| The watch works indoors and outside, wherever a mobile phone works.
Speed-dial up to 10 Contacts| While the screen is displayed, swipe the screen from right to left until “Contact” appears, then tap it.
Note that the name of the first contact is displayed. Swipe from right to left until the contact you want to call is shown. Tap the screen to call that one contact.
Battery Charging Indicator| When placed in the cradle, the device will verbally announce it is charging as well as indicate it on the screen.

One Touch Operation:
To activate various functions, press and hold the SOS button for 2-3 seconds until a voice prompt begins. The same button can be used to cancel an alert, cancel fall detection, turn on the screen, and turn on the device.

Fall Detection

If a fall is detected, a voice prompt will announce it and provide instructions on how to cancel the alarm. If the fall detection is not canceled, the emergency contacts will be notified. Automatic fall detection will activate based on the watch acceleration from point A to point B. Generally, the device needs to drop at least 100cm to activate. Since the Safety Care Watch is worn on the wrist and one’s hand may move at a different speed from the rest of the body during a fall, automatic fall detection may not activate. Pendants worn on a lanyard or belt pouch are more likely to activate in the event of a fall. If the Safety Care Watch senses that the User may have fallen, it will announce: “A fall has been detected. Cancel by briefly pressing the SOS button.” Unless cancelled, the emergency contacts (or the Monitoring Company) are then notified. The voice prompt heard after cancelling the Fall Detections is “Your alarm has been cancelled”.
DO NOT throw the device.
It is NOT recommended to test the fall alert function when the device is worn. If fall detection is on and you want to hear what happens when a fall alert is triggered, hold the device at CHEST HEIGHT over a soft surface (e.g., a carpeted area) and drop it. The voice prompt will be heard after a brief delay. Most of the time, when someone falls, they remain conscious. If you experience a fall, when possible, press and hold the SOS button to be assured that someone is notified. Fall detection is particularly useful for those prone to blackouts or epileptic seizures. It’s easy to turn fall detection off or on. Call us and we’ll make the change for you.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also possible that a fall may not be detected.

Cancelling the SOS/Fall Alert:
To cancel the SOS/fall alert, press the SOS button briefly. The device will announce that fall detection has been canceled.

GPS Location:
The Safety Care Watch can show your location to your contacts using Google Maps.

Auto Answer:
Incoming calls are automatically answered by default. To  manually answer a call, press the green button on the screen when the call is coming in. To turn off automatic answering, call 0416000194 and request this change.

Voice Prompts in Any Language:
The Safety Care Watch provides clear and audible voice prompts to inform the user of its actions and what the user can or should do. These voice prompts can be in any language.

Showerproof:
After showering, pat dry the Safety Care Watch with a towel to maximize its longevity.

4G Connection:
The watch works indoors and outdoors wherever a mobile phone works, thanks to its 4G connection.

Speed-dial up to 10 Contacts:

While the screen is displayed, swipe from right to left until “Contact” appears, then tap it. The first contact’s name will be displayed. Swipe from right to left until the desired contact is shown, then tap the screen to call that contact.

Battery Charging Indicator:
When placed in the cradle, the device will verbally announce that it is charging and display the charging status on the screen.

Emergencies/Phone Calls

The SOS button on the Safety Care Watch can be used to initiate emergency calls.

In an emergency:

1. Press and hold the SOS button until it vibrates. A voice prompt will then announce the activation.
2. A call will be made to Contact Number 1 and all relevant emergency contacts will receive an SMS.
3. The emergency contact must answer within 10 seconds.
4. After the call is connected, confirm both parties can hear each other.
5. Either party can end the call but when testing, the watch user should hang up by pressing the red phone icon.
6. After the call, the Safety Care Watch will announce a reminder to press the SOS button which will end the SOS sequence, meaning that no more emergency contacts will be called.

Notes:

• All relevant emergency contacts will receive an SMS.
• Those who are not Contact Number 1 and do not receive a call within a few minutes, do not worry because someone else has answered the call and is handling the emergency.
• The Safety Care Watch is set to auto-answer, so you do not need to press anything to receive the call.

Calling any of the Emergency Contacts:
To call any of the emergency contacts, use the speed-dial feature described above.

• Tap (not hold) the SOS button briefly.
• Swipe right to the Contacts tab and tap it.
• Swipe right until the contact you wish to call is on the screen.
• Tap the screen to begin calling that contact.

Hanging Up:
To hang up a call, press the corresponding button on the screen or end the call using the phone’s interface.
If you want to end the phone call at any time, the watch user can hang up by pressing the red phone icon on the screen. Either party can end the call.
Important Tip: It is vital that every call be hung up by either the user or the contact to avoid additional call charges.

Your Device

Your device comes with automatic fall detection, whitelisting which blocks unknown callers, and automatic answering turned on.

To Turn the Device on:
Press and hold the SOS button (see illustration above) for 3 seconds. The “Welcome” screen should appear. The Safety Care Watch will automatically switch on when placed into the charging cradle. The words “GSM Init Now” will appear on the screen until it’s finished powering on.

To Turn the Device off:
Briefly press the SOS button to activate the screen. While the LED screen is on:

• Tap (not hold) the SOS button briefly.
• Swipe right to the Settings tab and tap it.
• Scroll down to the System settings and tap it.
• Scroll down to Power off and tap it.

Receiving Calls
Calls can be received on your Safety Care Watch from any of your contacts. It will ring once then automatically answer.

Testing your Device
BEFORE YOU TEST
The Safety Care Watch has been programmed and is ready to use. Please read the instructions to become familiar with the unit. It is recommended to test the watch every 1-3 months.

Performing the Test

1. Inform contacts of the test.
2. Press and hold the SOS button until it vibrates. A voice prompt will then announce the activation.
3. A call will be made to Contact Number 1 and all relevant emergency contacts will receive an SMS.
4. The emergency contact must answer within 10 seconds.
5. After the call is connected, confirm both parties can hear each other.
6. Either party can end the call but when testing, the watch user should hang up by pressing the red phone icon.
7. After the call, the watch will announce a reminder to press the SOS button which will end the SOS sequence, meaning that no more emergency contacts will be called.

Testing the Fall Detection

BEFORE YOU TEST
The Safety Care Watch has been programmed and is ready to use. Please read the instructions to become familiar with the unit. It is recommended to test the watch every 1-3 months.

1. Inform contacts of the test.
2. Drop the watch from chest height over a soft area. It will announce that a fall has been detected.
3.  Cancel with a short press of the SOS button. The device will announce that fall detection has been cancelled.

OR FOR FULL FALL DETECTOR PROCEDURE REPEAT STEP 2 BUT DO NOT PRESS SOS TO CANCEL.

1. Drop the watch from chest height over a soft area. It will announce that a fall has been detected.
2.  A call will be made to Contact Number 1 and all relevant emergency contacts will receive an SMS.
3. The emergency contact must answer within 10 seconds.
4. After the call is connected, confirm both parties can hear each other.
5. Either party can end the call but when testing, the watch user should hang up by pressing the red phone icon.
6. After the call, the Safety Care Watch will announce a reminder to press the SOS button which will end the SOS sequence, meaning that no more emergency contacts will be called.

Notes:

• All relevant emergency contacts will receive an SMS.
• Those who are not Contact Number 1 and do not receive a call within a few minutes, do not worry because someone else has answered the call and is handling the emergency.

The watch is set to auto-answer, so you do not need to press anything to receive the call.

Useful Codes

By sending the following ‘codes’ in a text message to the Safety Care Watch, you can make the following changes or receive important information.

BEFORE YOU TEXT

**LOCATING DEVICE
Text loc| Click the link on the incoming text to open Google Maps and see the user’s location.
An example return text will read:
Now Loc Time : mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: % maps.google.com/maps?q=xxx
(Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time) Battery Level: % smart-locator/com/web/geolocation/wg/xxx
(Last Known Location)
** This is sometimes given when the device is indoors or in areas with poor GPS signal.)

Troubleshooting

trees, clouds) between the watch and the satellites. The GPS may need more time to acquire a fix on the satellites.| Under an open sky, turn the device off and on. Wait 2 minutes. Request the location a second time.
The Device does not seem to be charging.| Power may not be getting to the cradle. The unit may not have been put into the cradle correctly.| If there is no charging symbol on the screen, confirm power is on and the SOS button is facing away from the cable side. It should magnetically fit.
User fell but Fall Detection did not activate.| The watch’s fall detection triggers only when certain criteria of its sequential algorithm is met.| It’s possible that the sensitivity of fall detection requires an adjustment. Call 0416000194 to have this done.
However, be aware that regardless of the sensitivity setting, not all falls automatically trigger the alarm.
Fall Detection was activated by mistake.| The watch may trigger the fall alert when it senses what may have been a fall.
If the fall alert warning sound is easily activated by accident, it’s likely that a setting adjustment is needed.| If fall detection prompts are heard, briefly press the SOS buttons to stop calls and the texts from being sent.

Limitations
This JNY Safety Care Watch is reliant on the cell phone service provider’s network coverage to make phone calls, to send SMS text messages and to transmit information regarding GPS positioning. These services may vary between providers and locations throughout the world. GPS location is often not available when the JNY Safety Care Watch is inside a building. Also, outdoor location performance can sometimes deliver inaccurate coordinates if the device is unable to get a fix on a minimum number of satellites. The accuracy of GPS positioning is determined by the availability of unobstructed line of sight to the available satellites. It is highly recommended that the user periodically tests their unit every 1-3 months by pressing and holding the SOS button. Warn contacts first. Unless using a JNY SIM it is the user’s responsibility to assure that their phone service provider is notified before their credit or debit card expires or if credit needs to be added to the SIM card used in their JNY Safety Care Watch.
Your emergency contacts should be people who are available to assist you. Choose your contacts carefully.

Safety Information

• It is NOT RECOMMENDED to wear the device while sleeping due to false SOS activations.
• Switch off your watch when instructed to turn off all mobile phones on commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.
• Never use any chemical or detergent to clean the watch. This may erode its surface.
• To eliminate the risk of electric shock, do not touch the ends of the power cable, charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential of over-heating the battery, which may cause damage.

Legal Disclaimer

Operation of the JNY Safety Care Watch is the sole responsibility of the User. It is the User’s exclusive responsibility to test all functions and ensure the equipment is in good working condition. JNY Safety Care is not responsible for misuse or improper operation of the unit. Before using, test the watch to determine the effectiveness of the unit’s operation at the location(s) where it will be used. Failing to test the unit may mean the user is at risk of not receiving necessary medical attention. The information in this User Guide is not a substitute for advice from medical or health professionals. JNY Safety Care is not responsible for the reliability or quality of the cell phone service where its products are used. It is the User’s sole responsibility to determine where the Safety Care Watch will operate. It is understood by both User and Purchaser that any signals transmitted are totally beyond the control of JNY Safety Care. Such telecommunication systems and equipment are not owned, operated, maintained, leased and are not controlled, inspected, or reviewed by JNY Safety Care. User and Purchaser both understand and acknowledge that the Safety Care Watch requires AC power and Cell Phone Service.

It is User’s responsibility to provide electrical service for the Safety Care Watch to recharge and function. Furthermore, JNY Safety Care cannot and will not be responsible for any injury, death or property damage that results from telecommunication equipment not supplied by JNY Safety Care that fails to transmit signals from the unit to User’s emergency contacts. JNY Safety Care neither warrants nor represents that the Safety Care Watch will prevent any damage, injury, or loss to either person or property, or that the Safety Care Watch will always provide the full protection for which it is intended. Both the Purchaser and User fully understand and acknowledge that JNY Safety Care is not an insurer, and that the User assumes any and all risk of loss or injury to the User’s property or person. No representation or warranties express or implied are made by JNY Safety Care other than those expressed herein. JNY Safety Care warrants this product and all parts, thereof, only to the original purchaser to be free from defective materials and workmanship from the date of the original purchase for the period of one year.

If your product is found to be defective within the warranty period, JNY Safety Care will repair or replace defective parts with new or rebuilt equivalents at no charge to the original owner. Parts used for replacement are warrantied only for the remainder of the Warranty Period. If your product is found to be defective, please contact the business you purchased your product from for warranty repair instructions. JNY Safety Care and its distributors assume no responsibility for the variation in the accuracy of data received and transmitted from the Safety Care Watch. Variation is likely due to device location, specifically, its distance from cell towers and ability to be detected by satellites. To the maximum extent permissible by applicable law, JNY Safety Care and its distributors shall in no event be liable for any direct, indirect, punitive, personal injury or death, incidental, special, consequential damages, or any damages whatsoever including, without limitation, damages for loss of use arising out of or in any way connected with the accuracy of the Safety Care Watch.

Warranty

The Safety Care Watch is warrantied for 1 year from the date of purchase when used under normal conditions and appropriately cared for and maintained. At the discretion of JNY Safety Care, repair or replacement may include new and/or refurbished parts to at least the value of the replaced unit.

The warranty does not apply if there is:

• Damage to the recharge insertion point due to the charging cord being forcibly and/or incorrectly inserted and/or recklessly removed.
• Damage caused by accident, abuse, misuse, flood, fire, earthquake.
• Evidence of device infiltration, such as unscrewing the device casing and tampering with any internal electronics.

Use of the Safety Care Watch indicates that you have read, understood and you agree to the conditions as stated in the Disclaimer & Warranty Policy. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

• Cancel your service contract with us; and
• A refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

Return / Refund Policy – 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and receive a full refund minus the cost of SIM card credit, postage, and programming ($60) or if you prefer you can exchange it for another model of the same value. Exceptions apply under extreme circumstances.
© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1

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