AVerMedia GC513 2 PLUS Portable Live Gamer Owner’s Manual

AVerMedia GC513 2 PLUS Portable Live Gamer

Product Information

The AVerMedia Live Gamer Portable 2 PLUS GC513 is a capture device that allows you to record and stream gameplay from your gaming console or PC. It supports various gaming platforms and offers high-quality video and audio capture.

Troubleshooting Guide

If you encounter any issues with the AVerMedia Live Gamer Portable 2 PLUS GC513, please follow the troubleshooting steps below:

Item isn’t recognized in software, manual info leads to dead link.

1. Check if your computer meets the minimum requirements as listed on page 1 of the user manual.
2. Verify if the capture device is detected by the system:
   • For Windows: Open Device Manager and check if the device appears under “Sound, video and game controllers”.
   • For Mac: Go to Mac > System report > Hardware > USB > USB Device Tree to see if the device is listed.
   • If the GC513 device does not appear in Device Manager, try the following:
   • Connect the device to different USB ports on your computer.
   • Test the device on another computer to determine if it’s a compatibility issue.
   • Swap the USB cable with a known working one.
   • Check if other software, such as OBS, can detect the capture device.

Item not downloading firmware correctly from website to device, in order

for capture card to display the PS5 screen.

1. Check the firmware update procedure and follow the steps:
   • Download the firmware from the provided link (Firmware download link).
   • Run the firmware update tool by switching the LGP2+ mode switch to PC mode and running the LiveGamerPortable2PlusUpdate….exe file.
   • Follow the instructions on the firmware tool and do not interrupt the process. Wait until the tool shows that the process is complete before unplugging and re-plugging the USB cable.
   • Switch the device to Card-Reader mode, insert the SD card into the device, and plug in the USB cable.
   • Copy the update folder (including both LGP2.bin files) to the root directory of the Micro SD card (NTFS format is not supported).
   • Switch the device to PC-Free mode and wait for the device update to complete. Do not interrupt the process.
   • During the update, the device’s LED will flash blue. Wait until the LED turns off, indicating that the update is complete.
   • Unplug and re-plug the USB cable.
   • If you are having trouble with microSD card compatibility, refer to the list of compatible cards provided here: Compatible microSD cards.
   • An alternative solution is to disable Variable Refresh Rate (VRR) directly from your Xbox Series X|S or PS5 settings.

It turns on and runs but it loses signal constantly. Tried new cables and everything troubleshooting said, and nothing worked.
If you are experiencing constant signal loss, please contact our technical support team for further assistance. They can be reached via the Support | Technical | AVerMedia section on our website.

Firmware cannot be updated. No Sound.

1. Follow the firmware update steps mentioned in section 2-1.
2. Check if the AI noise reduction is enabled on your computer by referring to this video tutorial: AI noise reduction tutorial.

If you encounter any difficulties or have further questions regarding the usage of AVerMedia products, please don’t hesitate to contact our technical support team via email at TechnicalSupport@avermedia.com or through the Support | Technical |
AVerMedia section on our website.

AVerMedia Live Gamer Portable 2 PLUS GC513

Troubleshooting Guide

For Amazon AVerMedia Customer Service Team

Date: July. 2023
Contact email: TechnicalSupport@avermedia.com

Part One. System Requirements (For dedicated streaming PC)

Windows| Windows ® 10 or later / 8.1/ 7 / macOS (Support UVC Protocol) For 1080p60

Desktop:

–  Intel® Core™ i5 CPU i5-3330 or comparable (i7 recommended)

–  NVIDIA® GTX 650 / AMD Radeon™ R7 250X or above are recommended

–  4GB RAM

Laptop:

–  Intel® Core™ i7-4810MQ

–  NVIDIA® GeForce® GTX 870M

–  4 GB RAM (8 GB recommended)

---|---
macOS| 1. Mac with an Intel processor: macOS 10.13 or later

2. *Mac with an Apple M1 processor: macOS 10.13 ~ macOS 11, 13 ( Not compatible with macOS 12)(Support UVC Protocol)**

For 1080p60 iMac 2013:

–  2.9GHz quad-core Intel Core i5 processor

–  NVIDIA GeForce GT 750M graphics processor with 1GB of GDDR5 memory

–  16GB of 1600MHz DDR3L onboard memory

MacBook Pro 2013:

–  2.5GHz quad-core Intel Core i7 processor

–  NVIDIA GeForce GT 750M with 2GB of GDDR5 memory and automatic graphics switching

–  16GB of 1600MHz DDR3L onboard memory

MacBook Pro 2017:

–  2.8GHz quad-core Intel Core i7 processor

–  AMD Radeon Pro 555(2GB GDDR5) at least

–  16GB of 2133MHz LPDDR3 at least

Part Two. Troubleshooting Guide

1. Item isn’t recognized in software, manual info leads to dead link.
2. Check if the computer meets the minimum requirement, as listed on page 1 of this document.
3. Check if this capture device can be detected by the system.
   For Windows:
   Enter Device Manager, and check if this device appears in Sound, video and game controllers.

For Mac:
Mac > System report > Hardware > USB > USB Device Tree

3. If GC513 device does not appear in Device Manager:  

Connect to the other USB ports, or test on another computer. Swap with a good USB cable

4. Check if another software, OBS as an example, can detect this capture device.  

As for the manual of RECentral software, we will inform the team to update RECentral download link.

2. Item not downloading firmware correctly from website to device, in order for capture card to display the PS5 screen.
3. Check the firmware update procedure and follow the steps: Firmware download link
   Date : 2023-06-17
   Version： GC513 Firmware 2.1.7.14
   Description：
   Firmware update for this version is only necessary in specific scenarios: when the game console is Xbox Series X|S or PS5 and the screen connected to LGP2+ supports Variable Refresh Rate (VRR). Please note that LGP2+ itself does not support VRR functionality, but updating the firmware can prevent black screen or no signal issues. Additionally, HDMI Passthrough can display non-VRR content correctly.

The firmware update is divided into two main steps:

Step 1. Run the firmware update tool:

1. Switch the LGP2+ mode switch to PC mode and run the “LiveGamerPortable2PlusUpdate….exe” file.
2. Follow the instrunctions on the firmware tool and do NOT interrupt the process. Once the tool shows the process is complete totally, unplug and re-plug the USB cable.

Step 2. Update the Bin file:

1. Switch the device to Card-Reader mode, insert the SD card into the device and plug in the USB cable.
2. Copy the “update” folder to the root directory of the Micro SD card (NTFS format is not supported), including both LGP2.bin files in the “update ” folder.
3. Switch the device to PC-Free mode and wait for the device update to complete (do NOT interrupt the process)
4. During the update, the device’s LED will flash blue. Wait until the LED is turned off indicating the update is complete.
5. Unplug and re-plug the USB cable.

Note: To ensure the best compatibility with microSD cards, please use one among the list here: https://www.avermedia.com/us/support/faq/faq_us_532

An alternative is to disable VRR from Xbox Series X|S or PS5 directly.

It turns on and runs but it loses signal constantly. Tried new cables and everything troubleshooting said and nothing worked.

1. Connect the signal to a monitor directly to verify if this issue comes from the capture device or the signal.
2. Ensure the input source is with a standard HDMI 2.0 interface to connect to GC513 capture device. If the video source is other than a game console, there may be compatibility issue. If it is an iPhone, please use a Lightning Digital AV Adapter made by Apple. If it is an iPad, connect power adaptor to the Apple Lightning Digital AV Adapter during usage. Lightning Digital AV Adapter – Lightning to HDMI – Apple
   Further, check if the resolution and frame rate of the video source’s setting is supported by GC513:
   Supported Resolutions (Video input):2160p, 1080p, 1080i, 720p, 576p, 480p, 480i

Firmware cannot be updated. No Sound.

1. Firmware steps are as listed on 2-1.
2.  Check if the AI noise reduction is enabled on the computer: https://youtu.be/f7bhlzptgS0
   Should you run into any trouble by using AVerMedia products, please contact our technical support team via Support | Technical | AVerMedia

References

• Support | Technical | AVerMedia
• Support | Faq | Faq Us 532 | AVerMedia

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