CARRO LS525J1-L11-W1-1G-FM Aspen White Integrated LED Indoor-Outdoor Smart Ceiling Fan Instruction Manual

CARROHOME.COM
MANUFACTURING QUALITY CEILING FANS SINCE FOREVER.

Important: Please read and save these instructions before installation

Basic Product Specifications

U.S. Patent Nos.: 10,511,206 and 11,296,561 and 11,268,568. Other Patent(s) Pending.
Questions
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Technical Support
Business Hours: Monday – Friday (Holidays observed). 9:00 am to 5:30 pm PST. Tel: 888-253-2374
The product images shown in the manual are for reference purposes only. Actual product may differ slightly.

Live Smarter
This Carro Smart Ceiling Fan is :

| ETL certified & damp-rated, suitable for indoor/covered -outdoor use
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| Connect via Wi-Fi or Bluetooth for advanced control
| OC Motor 10-speed, ultra-quiet, reversible & energy efficient
| Compatible with smart devices
| Connect to the CARRO Home App for fine-tuned control options

The Carro Home App conveniently connects to existing smart devices for full smart home integration.

https://a.smart321.com/carrohomesmartfan

SAFETY PRECAUTIONS

• Before you begin installing the fan, shut power off at the circuit breaker of the fuse box.

• Make sure that all electrical connections are in accordance with National Electrical Code, ANSI/NFPA 70 and local codes. Hire a licensed electrician if you are unfamiliar with installing electrical wiring.

• Make sure the installation site you choose allows the fan blades to rotate without any obstructions. Allow a minimum clearance of 2.1m (7 feet) from the floor and 18 inches from the tip of the blades to the wall.

• The outlet box and support structure must be securely mounted and capable of reliably supporting a minimum of 35 pounds. Use only ULL. listed outlet boxes marked “Acceptable for Fan Support of 15.9 kg (35 Ibs) or less”.

• Before and after you install the fan, make sure that all mounting components are secured to prevent the fan from falling.

• Do not insert anything into the fan blades while the fan is operating.

• To change the direction of the rotation of the blades, the fan must be in operation mode.

• All screws must be checked and retightened where necessary before installation.

• After making the wire connections, the wires should be spread apart with the grounded conductor and the equipment-grounding conductor on one side of the outlet box and the ungrounded conductor on the other side of the outlet box.

• The splices after being made should be turned upward and pushed carefully up into the outlet box. Conductor wiring identified as grounded is to be connected to a grounded conductor of power supply. Conductor wiring identified as ungrounded conductor is to be connected to an ungrounded conductor. Conductor wiring identified for equipment grounding is to be connected to an equipment- grounding conductor.

• This device complies with part15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause  undesired operation.

• This product is suitable for use in damp locations.

• CAUTION: Read all instructions and safety information before installing your new fan. Review accompanying assembly diagrams.

• WARNING: To reduce the risk of fire, electric shock, or personal injury, mount to outlet box marked “Acceptable for Fan Support of 15.9 kg (35 Ibs) or less” and use mounting screws provided with the outlet box.

• CAUTION: To reduce the risk of injury, use only the screws provided with the outlet box in conjunction with the lock washers.

• WARNING: To reduce the risk of personal injury, do not bend the blade bracket when installing the brackets, balancing the blades, or cleaning the fan. Do not insert foreign objects in between rotating fan blades.

• CAUTION: To reduce the risk of electric shock, disconnect the electrical supply circuit to the fan before installing the light kit.

• WARNING: To reduce the risk of fire or electric shock, this fan must be installed with a general use, non-dimmable, single gang, isolating wall control/switch.

• WARNING: To reduce the risk of fire or electric shock, do not use this fan with any solid- state speed control device.
  NOTE: The important safeguards and instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense, caution and care are factors which cannot be built into this product. These factors must be supplied by the person (s) installing, caring for and operating the unit.

• CAUTION: The light source is designed for this specific application and can overheat if serviced by untrained personnel. If any servicing is required, the product should be returned to an authorized service facility for examination or repair.

Fan Diagram

Tools & Materials Required

Package Contents

Before installing, please check to make sure you have received all the necessary components for installation.

Installation

WARNING: To avoid serious injury or death, turn off the power at the circuit breaker before installing the fan.
1. Disassemble the Motor
Take the motor assembly out of the box, use a screwdriver to loosen the canopy screws and remove the mounting plate. Save the screws for later use.

Installation: Mounting Options
2. Install the Mounting Plate
You have two options for mounting plate installation. Pick which one works best for your location.
WARNING: Turn off the power from the breaker circuit first!
Note: For better fan performance, make sure the mounting plate is level.
Option 1: Fasten the mounting plate with the ST5x24 wood setscrews (included) when securing to the wooden ceiling beam or support structure with an approved electrical outlet box as shown in Fig 2.1.
Option 2: Use machine screws (provided with outlet box) and washers when securing to an existing ceiling fan-rated outlet box. If the mounting plate is installed at the outlet box, it should be installed on the outlet box with the screws that came with your outlet box itself. Pull the supply wires (the black, white and ground wires) out of the outlet box and through the hole in the mounting plate and lay them to the side.
WARNING: DO NOT use the plastic outlet box. Use only U.L. listed outlet boxes marked “Acceptable for Fan Support of 15.9 kg (35 Ibs) or less’.

Installation: Wiring
3. Hang the Fan
Carefully lift the fan-motor assembly. Hang the motor assembly on the hook of the mounting plate by utilizing one of the holes at the outer rim of the motor housing so that it is securely suspended.

4. Connect the Wiring
Connect the wire plug of the motor to the wire plug of the adapter and confirm the connection is secure.
The Green/Yellow wire from the mounting plate connects with the supply Ground wire using the wire nut.
Connect the White wire of the Adapter to the supply White (Neutral) wire using a wire nut.
Connect the Black wire of the Adapter to the supply Black/Red (Hot/Live) wire using a wire nut.
Then hide them and the adapter inside the motor housing. (Make sure all the wires are connected to the correct colors as shown in Fig 4.1)
Attach the other end of safety rope to a safe place.

Installation: Securing the Fan
5. Secure the Fan
5.1 Reinstall two of the four canopy screws (located across from each other) that were removed in step 1 to the mounting plate, but DO NOT tighten them yet.
5.2 Using both hands, lift the fan body from the hook. While making sure the hook is not in the way of the adapter, align the two key slots in the top of the motor assembly with the two loosened screws on the mounting plate.
5.3 Push the fan motor assembly up and turn it counterclockwise to lock in the mounting plate. Tighten the two screws. Reinstall the other two canopy screws into the remaining two holes and tighten the four screws firmly.
WARNING: Falling fan hazard, make sure all screws are tightened to secure the fan motor assembly.

Installation: Fan Blade Brackets
6. Install the Blade Brackets
6.1 Locate 10 blade bracket attachment screws in the hardware pack. Install the blade bracket screws to secure each blade bracket to the motor hub securely.
6.2 Repeat these steps for the remaining blade brackets. Make sure all the screws are firmly tightened.

Installation: Fan Blades
7. Install the Fan Blades
7.1 Locate 15 blade attachment screws with integrated washers in the hardware pack. Make sure the screw holes on each fan blade matches the corresponding holes on the blade bracket and tighten the blade screws as shown in Fig 7.1.
7.2 Five blades are installed as shown in Fig 7.2.

8. Disassemble the Light Set
8.1 Remove the light assembly out of the box and turn the lampshade counterclockwise to disassemble it as shown in Fig 8.1, and then remove the LED light kit out of the light kit pan directly as the light kit is fixed by magnetic attraction.
8.2 The light assembly after disassembly is shown in Fig 8.2.

Installation: Light Kit pan & Light Kit
9. Install the Light Kit Pan & Light Kit
9.1 Remove three screws from the light kit plate of the motor housing.
9.2 Feed the light pin wire and safety rope through center hole of the light kit pan. Attach the light kit pan to the light kit plate of the motor housing. Reinstall the screws that were removed. Make sure all the screws are firmly tightened.
9.3 Allow the light pin wire and safety rope to come through the light kit. Reinstall the light kit. The light kit is magnetically attracted to the pan with the help of magnets. Insert the light wire connector plug to the light kit terminal block.

Installation: Lampshade & power on
10. Install the Lampshade
Rotate the lampshade clockwise and securely lock into the light kit pan as shown in Fig 10.1.
WARNING: To prevent SERIOUS INJURY or DEATH, make sure that the lampshade is properly secured. Allow the lampshade to cool completely before removing.

11. Power On
At this time, the ceiling fan has been installed. Turn on the power supply from the breaker circuit of the main switch or the room where the ceiling fan is installed. After the power is on, observe whether the fan light is on.

Remote Control Instructions

Pair the Remote Control to Your Fan
Power on the fan and pair the remote to the fan within 1 min. To pair remote to fan, press and hold button for 3-5 secs to pair. Successful pairing will trigger the fan light off.
Remote Control Button Definitions

| Turn the fan off.
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| Switch between summer mode and winter mode.
-Summer mode – (Counter-clockwise)
-Winter mode – (Clockwise )
| Turn the fan on and decreases fan speed.
| Turn the fan on and increases fan speed.
Nature| Switch the fan speed between nature mode and normal mode. Simulates a natural breeze, gentle enough not to disturb while you sleep.
| Turn the light on or off and remote pairing.
Note: Power on the fan and pair the remote to the fan within 1 min. To pair remote to fan, press and hold button for 3-5 secs to pair. Successful pairing will trigger the fan light off.
| Switch between warm light and cool light. WIFI Troubleshooting.
Note: Press/hold button for 5 sec. The fan will switch to AP Mode, then select AP Mode on APP, follow the APP control instructions and enable fan Wi- Fi.
| Press/Hold button to decrease the light intensity.
| Press/Hold to button to increase the light intensity.

WARNING: Do not expose the remote control to direct contact with water.

Connecting to the Carro Home App

1. First download the free Carro Home App from the App Store or Google Play or scan the QR Code below.
   Note: This ceiling fan needs to use 2.4Ghz WIFI to work when connecting the device, and after connecting, it can use the 5Ghz or 2.4Ghz.
   https://a.smart321.com/carrohomesmartfan

2. Open the Carro Home App to create your account. The account with “Carro Home” can be registered through E-mail only.

3. Connect the device to the Carro Home App (Three ways to connect) :

(1) Bluetooth Connect (WIFI & Bluetooth On)
a. Press “+” button into the device list, then a window will pop up to show you some devices can be connected.
b. Click “Go to add” (If you click “Do not add” by mistake, please see “Do not add” steps).
c. Choose the device.
d. Connect to your home WIFI, then go back to the app and wait for the app to connect with your device.
“Do not add” steps:
a. Select “Electrical” (smart switch) or “Air Circulation” (smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan” and tap next.
b. Connect to your home WIFI and tap “Next” to wait for the connection.
Note: if your device does not appear in the “go to connect” section, continuously hold the WIFI Pairing button until the Carro Home hotspot pops up as a discoverable device.
(2) WIFI Connect-AP Mode (WIFI On & Bluetooth Off)
a. Smart ceiling fan: Press and hold the WIFI button on the remote for 5 seconds for AP Mode.
Smart switch: Press and hold the “OFF” button for 10 seconds till the indicator light blinks slowly to enter into AP Mode. b. Press “+” button to select “Electrical” (smart switch) or “Air Circulation” (smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan”.
c. Connect to your home WIFI (2.4Ghz Only).
d. Press “Next” button to go to connect the fan’s WIFI signal.
e. Choose the fan’s WIFI signal “Carro Home-XXXx” then go back to the app.
f. Wait for the connection.
(3) WIFI Connect-EZ Mode (WIFI On & Bluetooth Off)
a. Press “+” button to select “Electrical” (smart switch) or “Air Circulation” (smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan”.
b. Connect to your home WIFI (2.4Ghz Only) and next.
c. Click the right corner on the top to choose “EZ Mode” .
d. Tap “Next” button to wait for the connection to complete.

Connecting to Smart Devices

1. Connect the device to Alexa:
   a. Make sure you have connected the device to the Carro Home App and it is working normally.
   b. Open the Alexa app, go to the skills settings to search for ‘Carro Home” skill.
   c. Link the skill, log in with your Carro Home App account and password, then authorize and connect with the Carro Home App.
   d. Then Alexa will find the device automatically and will transfer all the settings over from the Carro Home App.

2. Connect the device to Google Home:
   a. Make sure you have connected the device to the Carro Home App and it is working normally.
   b. Open the Google Home app, select set up a device, and choose “Works with Google”.
   c. Search for “Carro Home”, log in with your Carro Home App account and password, then authorize and connect with Carro Home App.
   d. Then the Google Assistant will find the device automatically.

3. Connect the device to Sid shortcuts:
   a. Make sure you have connected the device to the Carro Home App and it is working normally.
   b. Tap “Scene” on the main menu.
   c. Tap “Create Scene”.
   d. Tap “Launch Tap To Run”.
   e. Tap “+”.
   f. Run the device.
   g. Choose the device you want to control by Sid.
   h. Select the function you want to control by Sid.
   i. Then save the function setting.
   j. Add to Sid, choose the scene you’ve just made, and add to Sid.
   k. Enter the sentence you want to say to initialize the device, and add to Sid.

Troubleshooting

Try these troubleshooting steps before contacting Customer Service. For additional operation, maintenance, and troubleshooting information, please contact our customer service center.

2. Check your circuit breaker or fuse panel and wall switch for functionality.
3. Check to make sure the fan wires are correctly connected to the house wires.
4. Remote control must be paired with the fan within 1 minute after
connecting the fan to the electricity.
5. If you have paired the app but the fan still does not work (light and fan both didn’t work) or couldn’t pair the app to the fan, try to reset the fan: to reset the fan, cut the power for 10 minutes, then turn the power on and press the pairing button on the remote for 3-5 seconds until the fan light turns off, then pair the Carro Home App again.
6. Use a multi-meter and test the adapter wiring harness to see if there is any electrical output.
7. All the pin wiring on the circuit board must be inserted tight and in the correct position.
8. Remote needs to be paired with the fan first.
9. Make sure the fan blades spin freely.
10. If you’re using a wall control, check the power to the breaker from your control and try working your ceiling fan manually. (Normal switch is only used for connecting the fan to the house electricity. )
Fan light not working| 1. Make sure LED wires are connected to the circuit board.
2. Make sure the whole fan is powered.
The fan is noisy and wobbling| 1. Check if the blade screws are NOT rubbing against any part of the motor housing.
2. Check if the pin wires are NOT touching against any moving parts.
3. Check if the bottom wire cover is NOT hitting the motor.
4. Confirm the canopy is NOT touching the ceiling while the fan is in operation.
5. Check the down rod is NOT slanted.
6. Tighten any loose screws on the light kit, fan blades, motor coupling, down rod, brackets and mounting hardware.
7. Confirm the hanger ball is firmly seated in the mounting bracket.
8. The ceiling beam must meet the minimum tensile test strength of 30KG for instalation.
9. Make sure the blades and brackets are NOT bent or deformed.
10. Verify the wire connections are not rattling against each other.
11. Verify the fan blades are not cracked. If the fan blades are cracked, replace the damaged blades with a new blade set from the same brand as your
ceiling fan to ensure compatibility 12 Confirm the light kit is NOT slanting and hitting the motor.
Unable to pair remote and app| 1. Check if the wires are connected in the correct position or not.
2. Check the batteries in the remote.
3. Disconnect the power for 10 minutes, reconnect the power and pair the remote with the fan immediately, within 1 minute. Also try pairing the app to reconnect.
4. The WiFi must be 2.4Ghz, incompatible with 5Ghz WiFi or combined with 5Ghz. This ceiling fan needs to use 2.4Ghz WIFI to work when connecting the device, and after connecting, it can use the 5Ghz or 2.4Ghz. 5 App must be the newest version. 6 Connect with correct app “Carro Home.
Fan or light turning on or off by themselves| 1. Confirm the circuit breaker is not malfunctioning.
2. Verify the wire connections are not frayed.
3. Check the app is not set to a timer or schedule.
4. Cut the fan power for 10 minutes then power on again.
5. All the pin wiring on the circuit board must be inserted tight and in the correct position.

Care & Cleaning

1. Check the support connections, brackets, and blade attachments twice a year. Make sure they are secure. Because of the fan’s natural movement, some connections may become loose over time. It is not necessary to remove the fan from the ceiling.
2. Clean your fan periodically. Use only a soft brush or lint-free cloth to avoid scratching the finish. The plating is sealed with a lacquer to minimize discoloration or tarnishing.
3. (Optional) Apply a light coat of furniture polish to the wood blades.
4. (Optional) Cover small scratches with a light application of shoe polish.

DO NOT:

1. Use water when cleaning. Water could damage the motor, or the wood, or possibly cause an electrical shock.
2. Apply oil to your fan or motor. The motor has permanently lubricated sealed ball bearings.
   WARNING: Power off the fan before performing maintenance or cleaning the fan.

FCC Statement

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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