GOLD MEDAL 2786-00-010 ReadyPop Popper Popcorn Machine Instruction Manual

ReadyPop® Unit and Base
ReadyPop® Cashless
Model No. 2786 Series Unit and 2776 Series Base
Instruction Manual 10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA

SAFETY PRECAUTIONS

DANGER
 Machine must be properly grounded to prevent electrical shock to personnel. Failure to do so could result in serious injury, or death.
Make sure all machine switches are in the OFF position before plugging the equipment into the receptacle. Keep cord and plug off the ground and away from moisture. Always unplug the equipment before cleaning or servicing. DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
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DANGER
Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Any alterations to this equipment will void the warranty and may cause a dangerous condition. This appliance is not intended to be operated by means of an external timer or separate remote- control system. NEVER make alterations to this equipment. Read the Installation, Operating, and Maintenance Instructions thoroughly before installing, servicing, or operating this equipment.
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WARNING
To avoid burns, DO NOT touch the kettle or any heated surface.
DO NOT place or leave objects in contact with heated surfaces.
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WARNING
ALWAYS wear safety glasses when servicing this equipment.
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WARNING
No user serviceable parts inside. Refer servicing to qualified service personnel.
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WARNING
Read and understand operator’s manual and all other safety instructions before using this equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862
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WARNING
Only personnel trained and experienced in the equipment operation may operate this equipment.
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WARNING
This machine is NOT to be operated by minors.
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CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co., its service agent or similarly qualified persons in order to avoid a hazard.
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Note: Improvements are always being made to Gold Medal’s equipment. This information may not be the latest available for your purposes. It is critical that you call Gold Medal’s Technical Service Department at 1-800-543-0862 for any questions about your machine operations, replacement parts, or any service questions. (Gold Medal Products Co. does not assume any liability for injury due to careless handling and/or reckless operation of this equipment.) General images may be used in manual for reference only.

INSTALLATION INSTRUCTIONS

Inspection of Shipment
After unpacking, check thoroughly for any damage which may have occurred in transit. Claims should be filed immediately with the transportation company. The warranty does not cover damage that occurs in transit, or damage caused by abuse, or consequential damage due to the operation of this machine, since it is beyond our control (reference warranty in back of manual).
Manual
Read and understand the operator’s manual and all other safety instructions before using this equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862.
Model Description
ReadyPop is a popcorn popper/dispenser, reference individual model descriptions below.
2786-00-000: ReadyPop, Front Counter (doors opposite of customer side), countertop unit, 16 oz. popper/dispenser on 4” (10.2 cm) legs, base not included.
2786-00-010: ReadyPop, Back Counter (doors on customer side), countertop unit, 16 oz. popper/dispenser on 4” (10.2 cm) legs, base not included.
2786-00-070: ReadyPop Cashless, with a Nayax payment system; Front Counter (doors opposite of customer side), 16 oz. popper/dispenser unit mounted on a base.
2786-00-080: ReadyPop Cashless, with a Nayax payment system; Back Counter (doors on customer side), 16 oz. popper/dispenser unit mounted on a base.
2776-00-010: Dispenser Base option for a ReadyPop unit (fits front counter or back counter units); has casters and 28 qt. wastebasket for dispense debris.
Items Included with Unit Dispenser Base (if applicable) includes: 4 Bolts (PN 20051) and 4 Washers (PN 89780) to attach the Popper/Dispenser Unit.
Cup Option (not included with unit):
Unit is setup at the factory for the default 44 oz. cup, PN 2133RB (cups sold separately, style may vary).

Initial Setup

1. Remove all packaging and tape prior to operation.
   Important Note: The tray insert is for kettle cleaning only, do not leave the insert in the machine during operation.

2. Place unit on a sturdy, level surface for use.
   ReadyPop: Unit is equipped with (4) 4” (10.2 cm) leg levelers (rotate foot on leg to level cabinet as needed). Reference the Optional Mounting section to mount unit directly to a countertop or base.
   ReadyPop Cashless: Position unit in a location where it will receive a good cell signal and lock the front caster wheels into place.

3. The blower vents out the top of unit, allow adequate clearance for airflow.
   ReadyPop Cashless: Allow clearance for antenna on top of unit.

4. The door knobs are shipped facing the inside of the machine. Re-adjust knobs to face the outside of the machine, see image below.
   The door and drop panel can be locked to help prevent product tampering, see below.
   To Open Doors and Drop Panel:
   a) Use a flat object—turn lock CW to unlockdoors; open doors.
   b) Unlatch both drop panel latches, then fold it down to open (slide panel off hinges to remove).
   Back counter unit—panel lifts off only.
   To relock:
   c) Close drop panel first—latch it on both sides.
   d) Close doors (tab on lock bracket holds opposite door closed).General image shown for reference only.

5. Make sure kettle lead-in cord is securely plugged into unit and twisted to lock into the kettle receptacle (see image below).

6. Make sure the Corn Pans and Coil Assembly are in position for use (see image below).

7. ReadyPop Cashless: Route power cord through hole in base. Reference Electrical Requirements section to plug unit in.

8. ReadyPop Cashless: The cashless device settings must be customized. When unit installation is complete, see Operating Instructions for information on the Controls and Cashless System.

9. After setup, the unit should be cleaned (see Care and Cleaning section), then add cups to the dispenser.

Coil and Corn Pan Removal (Installation)
Corn Pan Removal

1. Remove both side corn pans— lift by handle to remove.
2. Remove Coil: Unscrew RIGHT to remove.
3. Slide coil down and out from under tray panel.
4. Lift out center corn pan to remove. Reinstall Corn Pans
5. Insert center corn pan—fit corn pan over motor shaft, see image.
6. Reinstall coil assembly (reference step 2 and 3 above).
7. Reinstall side corn pans (reference step 1 above).

Cup Installation
The cup dispenser has a gasket preinstalled to fit the default size serving cup (cups sold separately).
General images shown for installation reference only; cup style may vary.
Load Cups for Use

1. Select a stack of cups.
2. Load cups through gasket as shown.

Number of cups held, varies by cup selected. Change Gasket Size for Cups

1. Test gasket on cup—select a gasket that fits the cup in the range indicated .
2. Remove cover ring from dispenser (turn counterclockwise to remove).
3. Lift gasket from ring; then align new gasket with cover ring as shown.
4. Reinstall cover ring with gasket (turn clockwise to secure), then load cups for use.

Optional Mounting – Countertop or Base (for ReadyPop unit with legs)
Mount Unit on Countertop:
The legs may be removed to set unit flush with counter, if desired. Use the 4 leg holes and 3/8-16 bolts and washers to secure unit to the counter (fasteners not included). For NSF compliance, use silicone caulk to seal the 4 sides where the frame meets the countertop (see illustration below). Mount Unit on a Dispenser Base

1. Position base on a level surface and lock the caster wheels into place.

2. Remove wastebasket from base (reference description below).

3. Install ReadyPop Unit: Remove (4) legs from unit (turn legs CCW to remove).
   Position unit on base so debris wastebasket is under dispenser—before final alignment, feed power cord into base through grommet provided, see illustration below.

4. Use leg holes to secure unit to base with hardware provided (see illustration below).
   Insert a bolt and washer up through hole in base and into the leg hole of the unit until snug. Repeat for each corner, then tighten all 4 bolts to secure.

5. Plug the unit’s power cord into the receptacle in base. Reference the Electrical Requirements section to plug in the power cord routed from the base.

6. Reinstall wastebasket and insert before use.

Electrical Requirements
The following power supply must be provided (reference unit Data Plate for Wattage requirement): 120 V~, 60 Hz
DANGER
Machine must be properly grounded to prevent electrical shock to personnel. Failure to do so could result in serious injury, or death. Make sure all machine switches are in the OFF position before plugging the equipment into the receptacle. Keep cord and plug off the ground and away from moisture. Always unplug the equipment before cleaning or servicing.
DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
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A certified electrician must furnish sufficient power for proper machine operation and install any supplied receptacle (reference unit Data Plate for model specific Volts AC, Hertz, and Wattage requirements). We recommend this equipment be on a dedicated and protected circuit. Failure to wire properly will void the warranty and may result in damage to the machine. It is Gold Medal Products Co.’s recommendation that this machine be plugged directly into a wall outlet. The use of extension cords is not recommended due to safety concerns, and may cause sacrificed and/or reduced performance. Make sure cord is located to prevent a trip hazard or unit upset.
Before You Plug In Machine

1. Make sure all machine switches are OFF before plugging equipment into receptacle.
2. Make sure wall outlet can accept the grounded plugs (where applicable) on the power supply cord.
3. The wall outlet must have the proper polarity. If in doubt, have a competent electrician inspect the outlet and correct if necessary.
4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).
5. Install unit in a level position.

CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co., its service agent or similarly qualified persons in order to avoid a hazard.
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OPERATING INSTRUCTIONS

Controls and Their Functions MAIN POWER SWITCH: ON/OFF rocker switch – supplies power to the cabinet lighting and sign, to the other switches, and to the dispense button (and payment system on Cashless Unit only).
KETTLE HEAT SWITCH: ON/OFF lighted rocker switch – supplies power to the heating elements in the kettle.
STIR MOTOR SWITCH: ON/OFF rocker switch – supplies power to kettle stir motor and exhaust blower.
The Stir Motor must always be ON when there is popcorn (popped or un-popped) in the kettle.
CRISPER SWITCH: ON/OFF rocker switch – supplies power to the popcorn crisper. When the crisper is powered on, the element goes into standby mode when the kettle heat cycles on (crisper element will not heat until the kettle heat cycles off).
POPCORN DISPENSE BUTTON
ReadyPop: Lighted Push Button Switch – powers the coil assembly for dispensing popcorn.
Press and hold button to dispense popcorn; release button to stop dispensing popcorn.
ReadyPop Cashless: Lighted push button switch is powered by the Payment System (except when the Bypass Switch is ON). Press and hold button to dispense popcorn during a transaction cycle; release button to stop dispensing popcorn.
POWEROFF CONTROL: The control automatically turns the kettle heat off after 15 minutes of idle time (no popcorn popped). This prevents the kettle heat element and thermostat from cycling OFF-ON if the Kettle Heat Switch is left on—it saves power and extends the kettle element/ thermostat life.

• When the Kettle Heat Switch is turned ON, and the kettle thermostat switches OFF, the control’s 15 minute timer starts—the timer resets after each batch of popcorn.
• The green Kettle Heat Switch light blinks OFF-ON to indicate kettle auto shut-OFF.
• To restart kettle heating, cycle the Kettle Heat Switch OFF-ON.

BYPASS PAYMENT SWITCH (ReadyPop Cashless only): ON/OFF rocker switch—put switch in Bypass position to dispense product without using the payment system. Bypass mode is helpful for removing product from the machine at the end of the day and to  prime a newly filled unit for use.
PAYMENT SYSTEM: Payment System is powered by the Main Power Switch—it takes a minute or two to boot up when powered on. The system requires a cell signal to operate (if the system fails to boot up, there may be an issue obtaining a cell signal, reference Troubleshooting section). See next section, Cashless Payment System for additional information.
Cashless Payment System (if equipped)
The Nayax Cashless Payment System incorporated in the Gold Medal cashless unit is managed by a third-party vendor. You must be onboarded to their system and have a Nayax account set up to use the unit (Serial No. of the Nayax Payment System must be assigned to your account).
Note: If you do not have an account set up, contact Gold Medal Tech Support for assistance.
To program or change device settings (within your Nayax account portal)—see the Device Settings section in the Nayax Quick Reference Guide at the end of this manual.
How the Payment System Works

1. Select an option on the touch screen.

2. Present payment: Insert/slide/tap card or place device with mobile payment app near touch screen (device requirements may vary).
   Note: Step 1 and 2 can be interchanged.

3. After payment is processed, the Dispense Button light blinks.

4. Product transaction begins when user initially pushes the blinking button. Each transaction has a Dispense Time and a Cycle Time (see descriptions below).
   Note: Timers are internal, not indicated on screen.
   • Dispense Time—amount of time (min. setting is 5 sec.) the unit dispenses product within the Cycle Time. Press and release the blinking or lit button as needed, dispense time is accumulated.
   To change the Dispense Time, see the Device Settings section in Quick Reference Guide at the end of this manual.
   • Cycle Time—amount of time the user has to complete the transaction (1.5 times the set Dispense Time). Count down begins once blinking dispense button is initially pressed.
   • Pressing the blinking button, turns the light solid and dispenses product—the Dispense Time counter accumulates.
   • Releasing the button stops product dispense and pauses the Dispense Time counter—Cycle Time will continue to count down. The pushbutton light returns to a blinking state.

5. Transaction is complete when accumulated Dispense Time reaches the set limit, or Cycle Time counter reaches zero. The unit stops dispensing product and pushbutton light turns OFF.

Operating and Popping Instructions

Popping Corn Instructions
The popper is equipped with a corn, salt, and oil measure. We recommend flavored and colored coconut oil. Popcorn popped in coconut oil stays fresh longer and does not leave black deposits in the kettle like other oils. Use only top quality, fresh popcorn from reputable suppliers.

Raw Popcorn Charge:| Use corn measure provided (ex: for 6 oz. Kettle, use 6 oz. corn)
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Recommended Oil Volume:| Oil volume is approx. 30% of corn amount (ex: for 6 oz. corn, use 2 oz. oil)
Flavacol (Salt) Amount:| Use small Flavacol scoop provided.

Premeasure all ingredients (adjust as needed for desired taste), or for best results use Mega-Pop® premeasured popcorn and oil pouch made for your kettle size.

1. Turn all switches ON.
2. To determine when kettle is ready to pop corn (about 4 minutes), test pop three kernels of corn in one ounce (30 ml) of popping oil. When kernels pop, kettle is ready.
3. Lift kettle lid, pour in popcorn and Flavacol, then add oil; close lid.
4. When corn has finished popping, gently dump the popcorn. (To minimize unpopped kernels, allow corn to finish popping before dumping the kettle.) Popping Tip: On final batch, turn Kettle Heat Switch OFF just as lids are forced open by the popping corn (kettle has plenty of heat to finish popping). This helps eliminate smoke/odor from any oil residue remaining in kettle.
5. When finished popping, turn KETTLE HEAT and KETTLE MOTOR switches OFF.
   NEVER LEAVE THE HEAT ON WHEN YOU ARE NOT POPPING CORN!
   Units with a kettle heat auto shut-off feature will automatically shut kettle heat OFF after 15 min. of idle time (no popcorn popped). To restart heating, cycle the Heat Switch OFF-ON.

ReadyPop Operating Instructions
See next page for ReadyPop Cashless Instructions.
The ReadyPop unit is easy to use and provides a convenient, sanitary way for customers to self-serve portions of popcorn.

1. Turn Main Switch ON (turns display lights ON, supplies power to dispense button).
2. Turn Crisper Switch ON.
3. Load unit with popcorn (reference popping instructions above).
4. Lock cabinet access doors as needed.
5. Pull a cup from the cup dispenser and hold it under the dispense chute to receive popcorn; press Dispense Button for desired amount of corn.

ReadyPop Cashless Operating Instructions
See previous page for ReadyPop Instructions.
The ReadyPop Cashless unit provides a convenient, sanitary way for customers to self-serve portions of popcorn. General images shown for reference, actual device view may vary.
Unit Startup

1. Turn the Main Power Switch ON.

2. Allow payment system to boot up (approx. 1 or 2 min.; check cell signal for boot up failure).

3. Load unit with popped popcorn (reference popping instructions on previous page).
   Note: After filling an empty unit, prime coil assembly for use. Turn Bypass Payment Switch ON; press dispense button until corn starts to dispense, then turn Bypass Switch OFF.

4. Lock cabinet access doors as needed.

User Operation

1. Pull a cup from the cup dispenser.

2. Select an option on the touch screen.

3. Present payment (device requirements may vary): Note: Step 2 and 3 can be interchanged.

4. After payment is processed, the Dispense Button light blinks. 5. Hold cup under dispenser chute.

5. Press and hold the lit button to dispense product—cycle count down begins.
   • Popcorn dispenses for the pre-set amount of time.
   • Press and release the lighted button as needed (to start/ stop dispensing)—the dispense timer pauses when button is released, but cycle countdown continues.

6. Transaction is complete when accumulated Dispense Time reaches the set limit, or Cycle Time counter reaches zero. The unit stops dispensing product and pushbutton light turns OFF.

Care and Cleaning
DANGER
Machine must be properly grounded to prevent electrical shock to personnel. DO NOT immerse in water. DO NOT clean appliance with a water jet or steam cleaner. Always unplug the equipment before cleaning or servicing.
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WARNING
To avoid serious burns, DO NOT touch the kettle while it is hot!
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Good sanitation practice demands that all food preparation equipment be cleaned regularly (only use non-toxic, food grade cleaners).
For surfaces needing further cleaning or degreasing, Watchdog Stainless Cleaner (Item No. 2088) or Watchdog Concession Equipment Degreaser (Item No. 2580) is available for use accordingly. For any cleaning products used, follow the manufacturer’s instructions on the product. DO NOT use oven cleaners or abrasive materials as they will damage parts of machine.
Note: It is extremely important to follow all cleaning procedures, otherwise parts damage and equipment failure will result. The warranty does not cover parts that are damaged due to improper cleaning.
Daily Kettle Cleaning Instructions

1. Turn the power switch OFF and unplug the unit.
   CAUTION: A hot kettle will cause burns if you touch it. Allow kettle to cool at least 1 hour before attempting to clean. DO NOT use ice or water to cool down a hot kettle! Severe kettle damage will result and steam burns may occur!

2. When cool, wipe outside of kettle clean using a clean, soft cloth and Gold Medal Watchdog Stainless Cleaner (Item No. 2088). DO NOT use oven cleaners or abrasive materials as they will damage the kettle.

3. Mix 2 tablespoons (29.6 ml) of Gold Medal’s Heat’n Kleen (Item No. 2095) in 1 gallon (3.8 L) of water.

4. Only pour enough of the Heat’n Kleen pre-mixed solution into the kettle to fill it 1/2 inch (12.7 mm) deep (it is not necessary to use the entire gallon at once).

5. Place the tray insert in the cabinet on the corn tray— angled corners on tray MUST face front or back of unit for tray to sit level, see tray orientation instructions below.

6. Plug in the unit and turn the power switch ON.

7. Turn kettle heat ON. When solution starts to boil, turn kettle heat OFF.

8. Allow kettle to cool at least 1 hour, then turn the power switch OFF, and unplug unit.

9. Dump solution into a bucket (bucket sits on cleaning tray), do not spill any in the interior of machine.

10. Rinse kettle interior with clean water and a clean cloth.

11. Dump any water remaining into a bucket (do not spill any in the interior of machine), then wipe the kettle interior clean with a clean dry cloth.
    For an extra dirty kettle, the process may be repeated; or, after turning kettle heat OFF, allow solution to sit in kettle overnight. The next morning, finish the cleaning steps.

12. With unit OFF and unplugged, use a clean SLIGHTLY damp cloth (wring ANY EXCESS water from cloth before use) and wipe the kettle lead cord clean. DO NOT get moisture into the kettle lead-in cord, severe damage will result.

13. After kettle cleaning, remove the cleaning tray and check to be sure the crossbar fasteners on the kettle are securely tightened.

Daily Unit Cleaning Instructions (Base, if equipped)

1. Turn machine OFF, unplug unit and allow it to cool before attempting to clean.

2. Remove any remaining popcorn.

3. Clean all pans/accessories—items may be taken to the sink to clean with soap and water, then rinse and dry.
   To Remove Corn Pans: (reference Coil and Corn Tray Removal section)
   A. Open door and lower or remove drop panel.
   B. Remove side corn pans.
   C. Unscrew ( ) the coil assembly from the threaded motor shaft, then slide the coil down and out from under the tray panel.
   D. Lift the bottom corn pan out of the unit.

4. Clean under corn pan to remove all popcorn bits and seeds with a vacuum as needed, then wipe the area with a clean dry cloth to remove any grease.

5. Units with a Base:
   • Remove debris from wastebasket and wipe it out to clean (discard any popcorn from wastebasket). Reference image below to remove wastebasket.
   • As needed, use a vacuum to remove any debris from the base interior.

6. Wipe clean the area above the corn pans and exterior surfaces using a clean, SLIGHTLY damp cloth (cloth may be SLIGHTLY dampened with soap and water, then wipe again with clean water to remove any remaining cleaner).

7. Clean glass panels with glass cleaner. Gold Medal Watchdog Glass Cleaner (Item No. 2588) is recommended.
   Ammonia cleaners will damage plastic doors/panels. Only use non-ammonia cleaners, such as Gold Medal Watchdog Glass Cleaner (Item No. 2588).

8. Reinstall the clean dry pans/accessories, and any parts removed for cleaning.

Filter Cleaning Instructions
The popcorn machine is equipped with an efficient and durable filtration system. The filter should be cleaned every 1-2 weeks to maintain maximum efficiency.
Steps to Clean Filter

1. Turn unit OFF and allow it to cool before removing filter. Filter is located inside the popcorn machine, above the popping kettle.
2. Remove filter by gripping the filter itself and pulling straight down.
3. Clean filter in warm soapy water, then rinse and allow to dry overnight. Replace filter by putting it into the slot and pushing upward. Make sure the filter frame is flush with the ceiling of the popper (as shown above).

Clean the Crisper Compartment (Qualified Service Personnel Only)
The blower compartment MUST be inspected/cleaned every 3-4 months by Qualified Service Personnel to maintain proper operation.

1. Turn machine OFF, unplug unit and allow it to cool before attempting to clean.
2. Remove the coil assembly and lift off the corn pan(s) to view the blower assembly.
3. Remove the blower cover and if required, carefully clean the blower compartment, and underneath the element with a vacuum only.
4. After cleaning, reassemble blower cover, corn pan(s), and coil assembly.

Troubleshooting
General Unit Issues – see the Troubleshooting table below.
Nayax Cashless Device/Setting Issues – see the Troubleshooting section in the Nayax Quick Reference Guide at the end of this manual.

B. ReadyPop Cashless GFCI tripped| A. Make sure the Main Power Switch is ON. Make sure the unit power cord is securely plugged into the wall outlet.
ReadyPop Unit with a base—make sure the unit power cord is securely plugged into the base receptacle and the base power cord is securely plugged into the wall outlet.
B. ReadyPop Cashless Unit is equipped with a GFCI plug. When plugged into a proper wall outlet for the machine (reference Electrical requirements section), make sure the plug LED indicator is ON, see image. If needed, reset the GFCI. If it trips again, contact qualified service personnel to inspect the machine and the power provided to unit.
Kettle Does Not Heat| A. Power to the Kettle
B. Kettle Heat Switch
C. PowerOff Control
D. Heating Element| A. Make sure kettle lead-in cord is plugged in and twisted to lock into the kettle receptacle.
B. Make sure the Main Power Switch is ON to supply power to the Kettle Heat Switch. If the Kettle Heat LED is ON, and the kettle is not heating (and stir motor is not rotating), the heat switch may be faulty, contact qualified service personnel for inspection/repair.
C. Units with the PowerOff Control feature, kettle heat will automatically shut OFF after 15 minutes of idle time (no popcorn popped). The small green neon light in the Kettle Heat Switch will blink OFF-ON to indicate the kettle has been automatically turned OFF. To restart kettle heating, cycle the Heat Switch OFF-ON. Reference the Controls and Their Functions section of this manual.
D. Heating element in the kettle may be burned out. Check with a qualified service person for
inspection/repair.
Long Popping Cycles
(Longer than 4 minutes for
Salt Popcorn)| A. Low Voltage
B. Inadequate Supply Lines
C. Inferior Corn| A. If the machine is operated on low voltage, this could cause the kettle not to reach the proper
operating temperature. Check with a qualified electrician.
B. Inadequately sized electrical supply lines or use of extension cord, in addition to being a fire hazard, would also prevent the kettle from reaching the proper operating temperature. Check with a qualified electrician.
C. Inferior quality corn would result in longer popping cycles. Use only top quality hybrid popcorn from reputable suppliers. Even then, if you let your corn pick up moisture or dry out, your popping cycles will be slow.
Kettle Agitator Shaft not
Rotating
If kettle agitator shaft is not
rotating, DO NOT pop corn.| A. Kettle Motor Switch
B. Kettle Agitator Shaft/Stir Blade not rotating.
(Unit must be OFF, unplugged and cool prior to checking or adjusting the agitator assembly.)| A. Make sure the Kettle Motor Switch is ON. If the switch is ON, and the shaft is not rotating, the
switch or motor may be faulty, contact qualified service personnel for inspection/repair.
B. Kettles with a FIXED Stir Rod – check the clearance between the shaft with welded stir blade and the kettle bottom; it should be a minimum of 1/32” (1 mm) (thickness of a dime). To make shaft adjustments, reference the Agitator Set Collar Adjustment section.
No Popcorn Dispensed| A. Popcorn Dispense Button/Motor
B. Coil Assembly not installed correctly
C. Dispense Chute| A. Make sure the Main Power Switch is ON to supply power to the Dispense Button. Check if the Dispense Button LED is ON. If the LED is ON, but popcorn does not dispense when the button is pushed, the button or the motor may be faulty, contact qualified service personnel for inspection/repair.
B. Reference Initial Setup section for instructions to properly install coil assembly on motor shaft.
C. Make sure the dispense chute opens freely to allow coil assembly to dispense popcorn.
Nayax Cashless Device
Issues| | A. See Troubleshooting section in the Nayax Quick Reference Guide at the end of this manual.

Agitator Set Collar Adjustment

The following instructions describe how to properly adjust set collars on an agitator assembly with a fixed stir rod.
Steps to Adjust Set Collars on Agitator with a Fixed Stir Rod
Agitator assembly is adjusted while fastened to the kettle (image shown for general reference only).
Step 1. Turn machine OFF, unplug unit, and allow it to cool completely before attempting to adjust the agitator height.
Step 2. Loosen the set screw in the set collar above the crossbar and below the crossbar.
Step 3. Place a 1/32” (1 mm) gauge (thickness of a dime) under the base of the agitator shaft to adjust clearance between the kettle cook surface and the shaft; reference image shown. Once adjusted, re-tighten the set screw in the set collar above the crossbar to secure shaft in place.
Step 4. Adjust clearance between the bottom of the crossbar and the lower set collar to 1/32” (1 mm) (thickness of a dime); reference image shown. Once adjusted, re-tighten set screw to secure in place.
Step 5. To check for proper adjustment, make sure the stir rod is parallel to the kettle cook surface (it should be close – but not touching).
Step 6. Spin the agitator shaft by hand to ensure it spins freely and is not dragging the bottom of the kettle. -THE FOLLOWING SECTIONS ARE FOR QUALIFIED SERVICE PERSONNEL ONLY-

MAINTENANCE INSTRUCTIONS

DANGER
Machine must be properly grounded to prevent electrical shock to personnel. Failure to do so could result in serious injury, or death.
Make sure all machine switches are in the OFF position before plugging the equipment into the receptacle. Keep cord and plug off the ground and away from moisture. Always unplug the equipment before cleaning or servicing.
DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
008_012221
DANGER
Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Any alterations to this equipment will void the warranty and may cause a dangerous condition. This appliance is not intended to be operated by means of an external timer or separate remote- control system. NEVER make alterations to this equipment. Read the Installation, Operating, and Maintenance Instructions thoroughly before installing, servicing, or operating this equipment.
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WARNING
No user serviceable parts inside. Refer servicing to qualified service personnel.
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CAUTION
THE FOLLOWING SECTIONS OF THIS MANUAL ARE INTENDED ONLY FOR QUALIFIED SERVICE PERSONNEL WHO ARE FAMILIAR WITH ELECTRICAL EQUIPMENT. THESE ARE NOT INTENDED FOR THE OPERATOR.
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ORDERING SPARE PARTS

1. Identify the needed part by checking it against the photos, illustrations, and/or parts list. (General images may be used in manual for reference only.)
2. Use only approved replacement parts when servicing this unit.
3. When ordering, please include part number, part name, and quantity needed.
4. Please include your model number, serial number, and date of manufacture (located on the machine nameplate/data plate) with your order.
5. Address all parts orders to Parts Department, Gold Medal Products Co., 10700 Medallion Drive, Cincinnati, Ohio 45241-4807 or place orders by phone or online:
   Phone: 800-543-0862
   513-769-7676
   Fax: 800-542-1496
   513-769-8500
   E-mail: info@gmpopcorn.com
   Web Page: gmpopcorn.com

Replacing Broken Glass
Broken glass panels can be easily replaced. Gold Medal Products Co. does not ship glass. It can be obtained from a local glass shop and always purchase tempered glass.
GLASS DIMENSIONS (Height x Width x Thickness)

Front Glass
(Front Counter only)| 20.125” x 20.75” x 1/8”    (512 mm x 527 mm x 3.2 mm)
---|---
Side Glass
(Back Counter uses 3 pieces)| 20.625” x 20.75” x 1/8”    (549.3 mm x 527 mm x 3.2 mm)

1. Turn machine OFF, unplug unit and allow it to cool before attempting to replace glass.
2. Remove all loose pieces of broken glass.
3. Pull out Magnet/Magnetic Clip located above glass panel in cabinet interior (see image below). The magnet/clip is used to hold glass in place during shipping.
4. Remove all rigid glass channels from around the glass being replaced; set channels aside for reuse.
5. Carefully remove the rest of the broken glass.
6. Apply decals (if desired) to new glass panel.
7. Slide rigid glass channels over the exposed sides and bottom of new glass panel.
8. Carefully slide glass panel up under top ridge, then lower into the bottom channel.

16 oz. Kettle Assembly (55199) – Agitator Assembly View

55199
1| THUMB SCREW 1/4-20 X 3/4| 38379
2| 10-32 X 1/2 PH FL HD MS| 40717
3| THREADED BLOCK| 61167
4| LID & AGITATOR ASSEMBLY (Complete Assy.)| 41181
5| CROSSBAR ASSEMBLY| 41180
6| FRONT LID| 41123
7| REAR LID| 41120
8| AGITATOR BEARING HUB| 43434
9| NEEDLE BEARING| 47106
10*| SPUR GEAR KIT (Includes 2 gears with set screws. Always replace Agitator Spur Gear and Kettle Drive Motor Gear as a set.)| 47059K
11| 10-32 X 3/16 SET SCREW| 41742
12| AGITATOR SHAFT ASSEMBLY| 41093
13| ½ ID X 7/8 OD SET COLLAR| 47326
14| ¼-20 X 3/16 SET SCREW| 47751

16 oz. Kettle Assembly (55199) – Kettle Bottom Assembly 16 oz. 16 oz. Kettle Assembly (55199) – Kettle Bottom Assy. – Parts List

55199
| 16OZ KETTLE BOTTOM ASSY (Complete Assy.)| 55200
1| TRANSFER PLATE ASSY (beneath heat element)| 67944
2| KETTLE GASKET| 41598
3| KETTLE WELDMENT| 67892
4| 8-32 SERRATED FLANGE NUT| 61151
5| ¼ – 20 SERRATED LOCK NUT| 46311
6| ELEMENT CLAMP (6 required)| 67894
7| 1550 TUBULAR HEAT ELEMENT| 67014
8| LIMIT THERMOSTAT SHIELD| 67959
9| 8-32 TOP LOCK NUT (always replace if removed)| 67943
10| 510F THERMOSTAT (includes two 6-32 screws)| 77107
11| THERMOSTAT SHUNT BAR| 47193
12| 550 F THERMOSTAT (includes two 6-32 screws)| 77108
13| KETTLE SHELL ASSEMBLY (has Pivot Pins attached)| 41081
14| KETTLE LEAD ASSEMBLY| 47361N
15| 8-32 x 3/8 SLT HWHW M/S (fastens Nameplate to Jct. Box, and fastens Jct. Box to Kettle)| 42044
16| JUNCTION BOX| 47393
17| KETTLE CONDUIT LABEL| 82840
18| DUMP HANDLE ASSEMBLY (assembly includes Handle, Knob, 2 SQ HD Screws, and Key)| 47102
19| DUMP HANDLE KNOB| 47110
20| DUMP HANDLE| 47707
21| 3 1/8 X ½ WOODRUFF KEY| 41730
22| 5/16 – 18 X ½ SQ HD SCREW| 47725
23| 5/16 – 18 X 3/8 SQ HD SCREW (holds key)| 47662
24| PIVOT PIN| 41426
25| 1/4-20 ACORN NUT| 42229
26| 1/4-20 X 3/8 BUTTON HEAD| 12492

Cabinet Exterior – Front View * Note: Nayax Cashless Device Replacement—Generally, device issues are setting related, so the device may not need replacement. See the Troubleshooting section in the Nayax Quick Reference Guide at the end of this manual or contact GM Tech Support for assistance.

2786 Series
1| TOP COVER| 114277
2| SCREW #8-32X3/8 PAN HD PH| 74141
3| ANTENNA COVER, HIGH GAIN (has hole for antenna, Cashless only )| 114862HG
4| ANTENNA COVER (solid cover)| 114862
5| GLASS CHANNEL 20 (for side edges)| 115305
GLASS CHAN 20.125 (for top/bottom of front glass)| 115306
GLASS CHAN 21 5/8 (for top/bottom of side glass)| 49509
6| NSF LEG 4IN NON-SKID  (ReadyPop Unit only)| 114209
7| 8-32 X 1/2 PHIL PN M/S SS| 42226
Item| Part Description| Part Number
---|---|---
2786 Series
8| 8-32 SERRATED FLANGE NUT| 61151
9| CUP HOLDER| 114207
10| KNOB BLACK 1/4-20| 12793
11| CHUTE COVER| 114322
12| CHUTE WELDMENT| 121018
13| BLACK KNOB #10-32 (holds door keeper bracket)| 89012
14| CHUTE DOOR| 121034
15| DOOR KEEPER BRACKET| 121022
16| PUSHBUTTON 24V BLUE RING| 114957
17| DISPENSE LABEL| 114269
18| DISPENSE INSTRUCT. LABEL  (ReadyPop Cashless only)| 114837

Cabinet Exterior – Rear View

Cabinet Exterior – Rear View – Parts List

2786-00- 080
1| MAGNETIC CATCH| 16141| 16141| 16141| 16141
2| DOOR HARDWARE KIT (see table below)| 61380| 61380| 61380| 61380
3| TEE BOLT #8-32X3/8 ZP| 75267| 75267| 75267| 75267
4| HIGH CROWN ACORN NUT| 100560| 100560| 100560| 100560
5| KNOB DOOR| 41013| 41013| 41013| 41013
6| 8-32 X 1/2 PHIL PN M/S SS| 42226| 42226| 42226| 42226
7| DOOR PANEL| 114278| 114278| 114278| 114278
8| DOOR PANEL, LOCK| 114278L| 114278L| 114278L| 114278L
9| LOCK ASSEMBLY, SLOTTED| 114731| 114731| 114731| 114731
10| DOOR LOCK BRACKET ASSY| 121244| 121244| 121244| 121244
11| DROP PANEL (panel only, no hardware)| 121145| 121155| 121145| 121155
12| 8-32X3/8 FL HD PH MS| 20065| | 20065|
13| MAGNET, PLASTIC COAT, SQR| 120253| | 120253|
14| 8-32 SERRATED FLANGE NUT| 61151| 61151| 61151| 61151
15*| HINGE SPACER (Front Counter Units only)| 114460| | 114460|
16| TURN LATCH| 121027| 121027| 121027| 121027
17| 8-32 X 3/4 PHIL FLAT M/S| 47125| 47125| 47125| 47125
18| 8-32 X 3/8 PAN HD PH M/S| 12389| | 12389|
19| FEMALE HINGE RIGHT| 41354| | 41354|
20| #8 INT. TOOTH L/W 410SS| 12132| | 12132|
21| MALE HINGE SHORT RIGHT| 41350| | 41350|
22| STRAIN RELIEF T&B 3302| 89045| 89045| 89045| 89045
23| 2 POSITION WIRE CONNECTOR| 55621| 55621| 55621| 55621
24| DRIVE MOTOR, 120V (drives Coil Assembly)| 114882| 114882| 114882| 114882
25| 10-24 X 1 HEX MACH SCREW| 49322| 49322| 49322| 49322
26| FILTER AND GUARD ASSY (incl Guard, Filter, & Cover)| 69916| 69916| 69916| 69916
27| FILTERS (Bag of 5) – replacement filters| 69917| 69917| 69917| 69917
28| SCREW #8-32X3/8 PAN HD PH| 74141| 74141| 74141| 74141
29| MOTOR COVER| 114132| 114132| 114132| 114132
30| OLD MAID PAN| 40276| 40276| 40276| 40276
31| STRAIN RELIEF SR-7W-2| 67060| 67060| 67060| 67060
32| LEAD IN CORD 15A PLUG| 87085| 87085| |
33| LEAD-IN CORD 15 A PLUG (w/GFCI)| | | 121242| 121242

Door Hardware Kit (P/N 61380) Kit includes parts listed below.

Hanger Assembly/Controls View

Cabinet Interior – Corn Tray

2786 Series
1| CUP HOLDER| 114207
2| 8-32 X 1/2 PHIL PN M/S SS| 42226
3| 8-32 SERRATED FLANGE NUT| 61151
4| SWITCH COVER (ReadyPop only)| 114270
SWITCH COVER VENDING (ReadyPop Cashless only)| 114270V
5| SCREW #8-32X3/8 PAN HD PH| 74141
6| BUSHING, SNAP 1.125 IN| 82221
7| 10-24 X 1 HEX MACH SCREW| 49322
8| DRIVE MOTOR, 120V| 114882
9| SILICONE WASHER| 114419
10| STRAIN RELIEF T&B 3302| 89045
Item| Part Description| Part Number
---|---|---
2786 Series
11| CORD COVER| 114268
12| BUSHING, SNAP .500 IN| 47236
13| CORNER COVER| 114265
14| CORN PAN, RH| 114901
15| CENTER CORN PAN WELDMENT| 114897
16| TRAY PANEL ASSEMBLY| 121048
17| 1/4-20 ST STL WING NUT (holds Tray Panel)| 12466
18| CORN PAN, LH| 114902
19| PULL HANDLE| 39535
20| HEX NUT #10-32 ESLOK| 74549
21| COIL ASSEMBLY| 114889

Crisper Blower Assembly

ReadyPop Dome Interior/Lighting – Parts Breakdown ReadyPop Dome Interior/Lighting – Parts List

2786-00- 000,
2786-00- 010
1| POPCORN SIGN| 111541NEON
2| LED STRIP COOL WHITE| 55379
3| SCREW #8-32X3/8 PAN HD PH| 74141
4| BUSHING, SNAP .875 IN| 45396
5| SIGN RETAINER| 114275
6| POWER SUPPLY 24VDC 60W| 55586
7| 6-32 X 1/2 PHIL PAN M/S (fastens power supply)| 42237
8| 6-32 GRIP NUT ZINC PLATED (fastens power supply)| 47517
9| LED LIGHT 800 LUMENS| 55590
10| 5 POSITION WIRE CONNECTOR| 55245
3 POSITION WIRE CONNECTOR| 55244
2 POSITION WIRE CONNECTOR| 55621
11| BUSHING, SNAP 1.125 IN| 82221
12| EXHST BLOWER PLUG & CORD| 47199
13| EXHAUST BLOWER 120V,60CY| 48018
14| 10-24 X 3/8 PAN HD PH T23 (fastens blower)| 38111
15| 8-32 X 3/8 PH PAN W/SEMS (fastens ground)| 42227
16| 8-32 HEX M/S NUT (fastens ground)| 74149
17| RECPT KETTLE LEAD IN| 47327
18| 8-32 X 1/2 PHIL PN M/S SS| 42226
19| #8-32 TOP LOCK NUT (install Lock Nut with triangle in UP position, always replace if removed).| 67943
20| 8-32 SERRATED FLANGE NUT| 61151
21| 6-32 X 3/8 PHIL PAN M/S (fastens PowerOff)| 39000
22| KETTLE POWEROFF CNTRL PCB| 55402
23| END STOP| 118023
24| RELAY SOCKET 2 POLE| 89085
25| RELAY, DPDT 120VAC| 55036
26| SPRING, HOLD DOWN| 89091
27| RELAY, 24VDC (DPDT)| 118112
28| KETTLE DRIVE MOTOR, 120V| 47038
29| 10-24 X 1 HEX MACH SCREW (fastens Motor)| 49322
30| FILTER BOX| 69851
31| FILTER PLATE| 69721

ReadyPop Cashless Dome Interior/Lighting – Parts Breakdown ReadyPop Cashless – Dome Interior/Lighting – Parts List

2786-00- 070
2786-00- 080
1| POPCORN SIGN| 111541NEON
2| LED STRIP COOL WHITE| 55379
3| SCREW #8-32X3/8 PAN HD PH| 74141
4| BUSHING, SNAP .875 IN| 45396
5| SIGN RETAINER| 114275
6| POWER SUPPLY 24VDC 60W| 55586
7| 6-32 X 1/2 PHIL PAN M/S (fastens power supply)| 42237
8| 6-32 GRIP NUT ZINC PLATED (fastens power supply)| 47517
9| LED LIGHT 800 LUMENS| 55590
10| NAYAX, HIGH GAIN ANTENNA| 118137
11| WIRE DUCT WITH COVER (6 ft., cut to fit)| 119225
12| BOARD, CONTROL (PIC32MX)| 118122-1
13| END STOP| 118023
14| RELAY SOCKET 2 POLE| 89085
15| RELAY, 24VDC (DPDT)| 118112
16| SPRING, HOLD DOWN| 89091
17| CARRIER, WAGO LEVER NUTS| 119226
18| 5 POSITION WIRE CONNECTOR| 55245
3 POSITION WIRE CONNECTOR| 55244
2 POSITION WIRE CONNECTOR| 55621
19| BUSHING, SNAP 1.125 IN| 82221
Item| Part Description| Part Number
---|---|---
2786-00- 070
2786-00- 080
20| EXHST BLOWER PLUG & CORD| 47199
21| EXHAUST BLOWER 120V,60CY| 48018
22| 10-24 X 3/8 PAN HD PH T23 (fastens blower)| 38111
23| 8-32 X 3/8 PH PAN W/SEMS (fastens ground)| 42227
24| 8-32 HEX M/S NUT (fastens ground)| 74149
25| RECPT KETTLE LEAD IN| 47327
26| 8-32 X 1/2 PHIL PN M/S SS| 42226
27| #8-32 TOP LOCK NUT (install Lock Nut with triangle in UP position, always replace if removed).| 67943
28| 8-32 SERRATED FLANGE NUT| 61151
29| 6-32 X 3/8 PHIL PAN M/S (fastens PowerOff)| 39000
30| KETTLE POWEROFF CNTRL PCB| 55402
31| RELAY, DPDT 120VAC| 55036
32| KETTLE DRIVE MOTOR, 120V| 47038
33| 10-24 X 1 HEX MACH SCREW (fastens Motor)| 49322
34| FILTER BOX| 69851
35| FILTER PLATE| 69721

Safety Labels and Accessories Base Parts
Model 2776-00-010: Base option (sold separately) for ReadyPop Unit, see parts below.
Model 2776-00-014: Base included with ReadyPop Cashless Unit—same parts as 2776-00-010 except base does NOT have a receptacle assembly, see parts below.

2776-00- 010
1| INSERT| 114786
2| RECEPTACLE COVER| 114783
3| WASTE BASKET 28QT| 114808
4| FENDER WASHER| 89780
5| HEX BOLT 3/8-16 X 3/4| 20051
6| 3 IN RIGID CASTER| 69962
7| 3 IN HD CASTER W/BRAKE| 115543
8| 5/16-18 SERRATED LOCK NUT| 49317
9| WASHER 5/16 INT TOOTH| 74137
10| 5/16-18 X 5/8 PH TR M/S| 46638
11| BUSHING, SNAP 3.500 IN| 67802
12| MAGNETIC CATCH| 16141
13| 1.5IN SPLIT SNAP GROMMET| 114434
14| 8-32 X 1/2 PHIL PN M/S SS| 42226
15| 8-32 SERRATED FLANGE NUT| 61151
16| MALE HINGE SHORT LEFT| 41349
Item| Part Description| Part Number
---|---|---
2776-00- 010
17| FEMALE HINGE RIGHT| 41354
18| FEMALE HINGE LEFT| 41355
19| MALE HINGE SHORT RIGHT| 41350
20| DOOR| 114787
21| DRAWER HANDLE| 87420
22| 10-24 X 1/2 PH TRUSS M/S| 42826
23| RECEPTACLE BOX ASSEMBLY (incls recpt. box and bracket)| 114622
24| SCREW #8-32X3/8 PAN HD PH| 74141
25| 8-32 X 3/8 PH PAN W/SEMS| 42227
26| 8-32 HEX M/S NUT| 74149
27| 5-15R RECEPTACLE OUTLET| 45061
28| RECEPTACLE PLATE| 114481-00
29| 8-32 X 3/8 PAN HD PH M/S| 12389
30| STRAIN RELIEF SR-6P3-4| 76026
31**| POWER SUPPLY CORD 15 AMP| 22038

Wiring Diagram

ReadyPop Model No. 2786-00-000 and 2786-00-010 ReadyPop Cashless – Model No. 2786-00-070 and 2786-00-080

Nayax
Cashless Payment System

10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA
Disclaimer:
The Nayax Cashless Payment System incorporated in Gold Medal cashless units is manufactured and managed by a third-party vendor. GOLD MEDAL’S GENERAL WARRANTY DOES NOT APPLY TO THE EQUIPMENT AND SERVICES RELATED TO THE NAYAX CASHLESS PAYMENT SYSTEM AND GOLD MEDAL EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES RELATED TO THE SAME.
General images and procedures shown in this guide are for reference purposes only to help you navigate your Nayax account when using a Gold Medal cashless unit.
All screen views/images and information are subject to change by Nayax and may not be reflected here. Contact your Nayax account representative for the latest information on your account.

Device Settings—Screen Selection Setup

Your new unit is preprogrammed with default settings. This section shows you how to customize those settings. After review, if you have any setting issues, reference GM Tech Service section of this guide. In this section, you will set up:

• Number of Selections (1-4)
• Welcome Message
• Identifier (selection type)
• Pulse Title (description)
• Selection Price
• Vending Time (in sec.)

Program your Settings
(General images shown for reference purposes only).
CHECK– Before setting up a new device:
If your device screen does not look like this, contact GM Service to install the default template (reference GM Tech Service section of this guide). To Program:

1. Go to your Nayax account.

2. Navigate to your Operators screen:
   2.1. Under Operations, select Machines.2.2. In View by, select Operator.
   2.3. In Operator dropdown, select “your company name”.
   Then press ENTER to populate your devices.

3. Select a device to configure.

4. Under General tab, scroll to select Pulse/ccTalk. Important: If Pulse/ccTalk option is missing, contact GM Tech Servicefor default template installation.

5. Pulse/ccTalk has the settings necessary to get you started.
   Important: Only change entry fields as indicated below. If device does not respond correctly, recheck all steps.
   5.1 Determine number of Selection Buttons needed (1–4).Use 2 & 4 Selections for units with dual dispense or use to provide dispense options on single dispense button unit (i.e., large/small).
   Example: 4 Button Selection shown
   For 1 button, only enter 1 value in each field; for 2 buttons, enter 2 values, etc.

6. Click Save for settings to take effect.

Reimbursement Statement (Understanding Your Statement)

The income reimbursement process for your cashless system is easy. All income, fees, and statements are between the customer and Nayax only—you received email instructions on setting up your banking after onboarding was completed.
Important: Customer must set up and maintain their device parameters (price, dispense timing, and screen selections)—reference Screen Selection Setup section for instructions.
Once your devices are transferred to you (onboarded), the following cost of ownership fees start to incur:

• One time activation fee (* $20 per module).

• Monthly service fee (* $7.95 per module).

• Banking fee (* 5.95% per transaction).

• Note: Fee examples, process, and images shown are for reference only (subject to change by Nayax).
  Contact your Nayax Account Representative for the most updated information.
  Accessing your Statement
  Each Friday you will receive an email from Nayax with a link to your Reimbursement Statement—email contacts were designated during account setup (reference Banking Information Setup section of this guide).

  1. Click on the email link to view your  statement.
     Do not delete this email:
     • It is the only link to your statement for the period shown. • If you do not get a Reimbursement Statement email starting two weeks after account setup, check your spam or deleted items folder, or contact your Nayax Account Representative for assistance.

  2. Save a copy of this statement.
     The only access to this period statement is via the email link. Reimbursement Statement
     

  3. Statement Period is always for the week prior to the week your statement is received.

  4. Cost of ownership fees (processing, monthly, and unit activation fees) are automatically deducted from any income in the statement period.
     • If income is less than fees accumulated, fees are carried to next statement period.
     • If unit activation is delayed for an extended time after module transfer, contact your Nayax Account Representative to see if a service fee waiver is possible for the time prior to activation.

  5. The statement is itemized for each machine’s usage and fees accumulated for the period shown.

  6. Remember to save a copy of your statement.
     (Contact your Nayax Account Representative for questions about your statement.)

Refund a Transaction

Refunding a transaction is straightforward. Place your company’s contact information on the machine (i.e., phone number, email) and list of the purchaser’s information required to process a refund.
Transaction Information Needed:

• Purchaser’s name, phone number, and email.
• Unit location description (i.e., stadium tier level; terminal, etc.)
• Date and approx. time of transaction.
• First 4 digits and last 4 digits of credit card number only.
• Reason for refund request.

Processing a Refund
General images shown for reference purposes only.

1. Go to your Nayax account.

2. Navigate to Reports menu.
   Under Reports, select Online Reports/ Dynamic Transactions Monitor

3. Select appropriate Actor (Distributor) from dropdown.
   Then, press ENTER.

4. Search for transaction needed. Data used can vary, a good search example shown below.

5. Select the transaction and request a refund.
   (Filter results as needed.)

6. On pop-up, fill in Refund Details.

7. Click Request Refund.

8. Confirm Request.

9. Right click transaction (transaction is colored to indicate waiting for approval).
   9.1. Right click, select Approve/Decline Refund9.2. On pop-up, click approve (or decline)refund.
   9.3. Confirm approval, then process completes.
   9.4. Transaction turns green to indicate refunded.

Compare Two Cashless Devices (Clone Settings)

Nayax machine settings can be compared and copied from one unit to another. Compare a device to a “working or master” unit for troubleshooting, or clone settings to a new device. General images shown for reference purposes only.
Compare Devices

1. Go to your Nayax account.

2. Navigate to your Operators screen:
   2.1. Under Operations, select Machines.2.2. In View by, select Operator.
   2.3. In Operator dropdown, select “your company name”.
   Then press ENTER to populate your devices.

3. Select the “working” device to copy.

4. Under Info, select Compare Machines Attributes. Compare Machine Attributes
   

5. Actor A (Distributor) and Machine A (Device) shows the unit you want to copy. (If not auto populated or to change the selection, use the dropdown(s) to search for a device).

6. For a unit to compare, use the dropdowns to search for Actor B (Distributor) and Machine B (Device).

7. Click Compare.

8. Select desired search type (view all the machine settings or only show differences as seen in example below).
   8.1. Review differences in machines, see image below.
   8.2. Copy desired settings from Machine A to Machine B (see below), or
   8.3. return to the screen indicated to make edits (i.e., to change a price, go to Pulse/ccTalk and edit the price setting (reference the Screen Selection Setup section of this guide).
   8.4. Save any changes made to Machine B.

Gold Medal Technical Service

(Invite a Service Tech User)

GM Tech Support can help troubleshoot your device issue on a tech support call (1-800-543-0862; Ext: 2499).
Generally, device issues are related to a setting—if the issue is not easliy located, you can invite the GM Tech as a temporary user to view your device settings while on the call. Or, contact Nayax service for assistance.
Note: Review the Troubleshooting section at the back of this guide for quick, self-help instructions on main issues that may come up with your cashless device.
To Invite a User
You must have Administrator rights to invite GM Tech Service to temporarily view your Nayax settings. If needed, ask your company’s Nayax account administrator for assistance. For the most current access expiration time limit (approx. 72-hrs.) and information details, contact your Nayax account representative.
Note: Add the GM Service Tech under the top-level operator, so they can compare your device settings to a unit at another location, if needed.
To allow GM Technical Service access during a call: (1-800-543-0862; Ext: 2499)

1. Go to your Nayax account.

2. Under Administration, select System Users.

3. In Operator dropdown, select the
   Operator you want service to reside under. Then press ENTER to populate your list.

4. Under Create tab, select Invite User. Invite a Service Tech to View Settings

5. Populate user details:
   5.1. From Company menu, select the Operator you want service to reside under.
   5.2. Fill in New User InformationJob Title: Manager Job Function: Manager New Login: see image note.
   5.3. For Contact Details use the Service Tech’s email.
   5.4. Click Next.

6. For User Role, scroll list to select Service Tech, then click Next.

7. No changes needed to the next 3 screens:
   7.1. Click Next to skip Menus and Screens.
   7.2. Click Next to skip the Reports screen.
   7.3. Click Next to skip the Alerts screen.

8. Click Invite to complete.
   An Invite is auto-emailed to the Service Tech.

9. Your User list now shows temp invite. The Service Tech now goes through their login steps to see your settings.

Troubleshooting – FAQ

Generally, device issues are related to a setting. Gold Medal Tech Support is available to help with your GM unit/cashless device issues. If the instructions below do not solve your issue, reference the Gold Medal Technical Service section of this guide, before ordering a replacement module.

Popper Popcorn Machine - fig 41](https://manuals.plus/wp- content/uploads/2023/09/GOLD-MEDAL-2786-00-010-ReadyPop-Popper-Popcorn- Machine-fig-41.jpg)B. No cell service
C. Poor cell service
D. Unit shows “Busy…Wait…”| A. Make sure the Main Power Switch is ON. ReadyPop Cashless Unit is equipped with a GFCI plug. When plugged into a proper wall
outlet for the machine (reference unit Instruction Manual, Electrical requirements section)—make sure the plug LED indicator is ON, see image. If needed, reset the GFCI. If it trips again, contact qualified service personnel to inspect the machine and the power provided to unit.
Reference Instruction Manual for unit for additional troubleshooting issues for the unit.
B. Make sure unit is in a position/location for the device antenna (on top of dome) to receive a cell signal.
C. If previous step does not fix the issue, relocate the machine to an area with better cell service. For additional assistance, contact GM Tech Support.
D. Make sure Bypass switch is OFF (reference Instruction Manual for unit for Bypass switch location and description).
Device does not accept
payment.| A. Device reset needed.| A. Restart the unit (reference Instruction Manual for unit). If device still does not accept payment, contact Gold Medal or Nayax Tech Support.
Cannot see Operators orMachines.| A. Did not press ENTER  after selecting from menu.|
Device not working after a
setting change in
Pulse/ccTalk.| A. Setting change not updated
B. Wrong character used to separate entry values.| A. Click Save after a setting change to update the device (refer to Device Settings section of this guide for steps to update settings). Restart the machine to update the device after a setting change is saved.
B. Only use a semicolon “;” to separate entries. Recheck your entries (reference the Device Settings section of this guide to review each Pulse/ccTalk entry requirment).
Typical errors to look for:
• A comma or space used to separate values.
• A period was used to indicate price— only show price in cents (i.e., for $4.50 use 450).
• An entry value is missing. Recheck each applicable field—make sure the number of values entered matches the number of selection buttons.
For additional help, compare the device settings with another “working unit” to help find the issue (reference Compare Two
Cashless Devices section of this guide for instructions).
I do not receive a
Reimbursement
Statement from Nayax.| A. Email address| A. Email contacts for your company were designated during Onboarding and Banking Setup (see Nayax Customer Onboarding and Banking Information Setup sections of this guide).
To add or change email contacts after the account is established, you must contact your Nayax account representative.
Purchaser wants a refund.| | A. Reference Refund a Transaction section of this guide for instructions.
Invite a New User—allow GM Support to troubleshoot your settings.| | A. Reference Gold Medal Technical Service section of this guide.

WARRANTY

Gold Medal Products Co. warrants to the original purchaser each item of its manufacture to be free of defects in workmanship and material under normal use and service. Gold Medal Products Co.’s obligation under this warranty is limited solely to repairing or replacing parts, f.o.b. Cincinnati, Ohio, which in its judgment are defective in workmanship or material and which are returned, freight prepaid, to its Cincinnati, Ohio factory or other designated point. Except for “Perishable Parts” on specific machines, the above warranty applies for a period of two (2) years from the date of original sale to the original purchaser of equipment when recommended operating instructions and maintenance procedures have been followed. These are packed with the machine. Parts warranty is two (2) years, labor is six (6) months.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS WARRANTY DOES NOT APPLY TO THE EQUIPMENT AND SERVICES RELATED TO THE NAYAX CASHLESS PAYMENT SYSTEM AND GOLD MEDAL EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES RELATED TO THE SAME.
In no event shall Gold Medal Products Co. be liable for special, incidental or consequential damages. No claim under this warranty will be honored if the equipment covered has been misused, neglected, damaged in transit, or has been tampered with or changed in any way. No claim under this warranty shall be honored in the event that components in the unit at the time of the claim were not supplied or approved by Gold Medal Products Co. This warranty is effective only when electrical items have been properly attached to city utility lines only at proper voltages. This warranty is not transferable without the written consent of Gold Medal Products Co.
The term “Original Purchaser” as used in this warranty shall be deemed to mean that person, firm, association, or corporation who was billed by the GOLD MEDAL PRODUCTS CO., or their authorized distributor for the equipment.
THIS WARRANTY HAS NO EFFECT AND IS VOID UNLESS THE ORIGINAL PURCHASER FIRST CALLS GOLD MEDAL PRODUCTS CO. AT 1-800-543-0862 TO DISCUSS WITH OUR SERVICE REPRESENTATIVE THE EQUIPMENT PROBLEM, AND, IF NECESSARY, FOR INSTRUCTIONS CONCERNING THE REPAIR OR REPLACEMENT OF PARTS.
NOTE: This equipment is manufactured and sold for commercial use only.

10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA
gmpopcorn.com
Phone: 800-543-0862
513-769-7676
Fax: 800-542-1496
513-769-8500
© 2023 – The text, descriptions, graphics, layout, and other material in this publication are the exclusive property of Gold Medal Products Co.
and shall not be used, copied, reproduced, or published in any fashion, including website display, without its express written consent.
gmpopcorn.com

References

• Concession Supplies & Equipment | Gold Medal Products Co.

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