solarwinds Smart Start Self-Led Project Plan User Guide

Smart Start Self-Led Project Plan
for VoIP & Network Quality Manager

INSTALLATION

• Confirming installation for VNQM

• Install Orion ® Platform products in a new environment:
  Install SolarWinds Platform products in a new environment

• dd VNQM to an existing environment:
  Install SolarWinds Platform products in a new environment

NETWORK/APPLICATION DISCOVERY
AND NODE MANAGEMENT

Examine how to create an IP SLA-capable node discovery

Review what devices can be monitored:
Troubleshoot a Network Service Assurance network issue (solarwinds.com)

Configure IP SLA capable devices:
Troubleshoot a Network Service Assurance network issue (solarwinds.com)

Add the devices:
Troubleshoot a Network Service Assurance network issue (solarwinds.com)

Discuss how VNQM polling works

• Most IP SLA operations are polled via SNMP

• ICMP path echo and ICMP path jitter operations are polled via command line

• All polling of supported Cisco Nexus devices is done via command line

• Cisco call managers are polled via SNMP, command line, and AXL

• Avaya call managers are polled via SNMP and command line

• VNQM polls operations twice as fast as their polling frequency
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• Learn how to change VNQM polling settings

• Most VNQM polling settings can be configured through the VNQM settings page:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

NAVIGATING THE ORION WEB CONSOLE

• VoIP search page Review how to use the VoIP search page:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• VoIP & quality settings page

• Discuss the various settings that can be configured in the web console:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)
  Some settings, such as CDR and CMR retention, can only be changed in the database:
  Success Center (solarwinds.com)

IP SLA OPERATIONS

• Discuss the different types of operations you can create
  □A list of operations, with links to create each type, are at:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• iscuss VNQM’s issues with some versions of IOS where it fails to create operations:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)
  In this situation, delete the operation from VNQM, then connect to a manually created operation. We cannot assist with creating an operation manually or scheduling it.
  If the customer wishes to create an operation on a Nexus device, they’ll have to create and schedule the operation independently before it can be added to VNQM.

• Demonstrate how to create, add, and manage operations

• Choose an operation type at:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

 □Click on the link for the operation type and step through the process. Echo operations are the easiest to start with. TCP connect operations are often desired to confirm a port is reachable. The UDP Jitter operation provides the largest amount of data.

• Review the operations details page

CALL MANAGERS AND GATEWAYS

• Add a call manager to VNQM

• If adding a Cisco call manager, first configure it to communicate with VNQM:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)
  IMPORTANT If the customer wants to retain CDR and CMR files, encourage them to set up a second billing server to send the files to a second FTP server. If they don’t want to do this, advise them to set up an automated job that will regularly move downloaded files from the FTP directory, so this directory doesn’t become too big for VNQM to pull records from before timing out.

• If adding an Avaya call manager, configure it to send data to the Orion server:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)
  NOTE: the configuration must be exactly as specified in this article. If the customer wants to send call data to another server, multiple servers can be configured in step 8

• Once configured, add the call manager to VNQM:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• Check the box to delete downloaded files, so the FTP directory doesn’t grow big enough to cause timeouts:

Review how to place call managers within a path operation

• Add ICMP path echo operation:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• Discuss how to add a gateway into VNQM Gateway monitoring will require command line access.

• To add most Cisco gateways:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

• To add Cisco CUBES:
  Troubleshoot a Network Service Assurance network issue (solarwinds.com)

ALERTS AND REPORTS

• Review and create VNQM alerts

• This article has an example of creating an alert for low MOS scores:
  Install web components (solarwinds.com)

• Review VNQM reports: modify and create a scheduled VNQM report

• Out-of-the-box VNQM reports are listed at:
  Using Predefined IP SLA Reports (solarwinds.com)

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All rights reserved.
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