Pulse Control Management Platform for Neat Devices User Guide
- June 13, 2024
- neat
Table of Contents
Pulse Control Management Platform for Neat Devices
Product Information
Introduction to Neat Pulse Control
Neat Pulse Control is a management platform for Neat devices. It groups
devices by room, with settings that apply to individual rooms or groups of
rooms, using profiles. Rooms are grouped by location and/or region within the
organization.
Neat Pulse Control is administered by users. There are two types of users:
- Owner: Owners have access to all settings in the organization. There can be multiple owners per organization. Owners can invite/remove users, edit the organization name, add/delete regions/locations, and assign/restrict admins to access only certain locations.
- Admin: Access for admins is restricted to specific regions. Admins can only administer endpoints within these regions and cannot edit profiles. They cannot add users or edit organization settings.
There is no limit to the number of organizations a user can be added to in Neat Pulse Control. Users who are in multiple organizations will see an additional tab on the left-hand menu called ‘Organizations’, where they can navigate between the organizations they are part of.
- Users can have different privileges in each organization they are in, which means customers can add users from outside their organization as users of any type.
- To log in to Neat Pulse Control, use the following link: https://pulse.neat.no/.
The first page that will be shown is the sign-in screen. Configured users will be able to sign in using one of the following methods:
- Google Account
- Microsoft Account (Active Directory accounts only, not personal Outlook.com accounts)
- Email address & password
Signing into Neat Pulse Control will bring you to the ‘Devices’ page of your organization, where rooms and devices are managed.
Devices
Clicking ‘Devices’ on the left-hand menu will return the Devices/Room view
that displays information on enrolled devices and the rooms they reside in.
Here alterations can be made to the configuration of the devices remotely at
an individual, group, and room level.
Rooms/Devices Page
In order for a Neat device to be ready for use with Neat Pulse Control, it
must first be physically installed, connected to the network, and any initial
configuration and pairing completed. On the ‘Devices’ page, press the ‘Add
device’ button at the top of the page. The ‘Add device’ pop-up will appear,
enter a room name where your devices are located. For example, ‘Pod 3’ is
used.
Add a device to create a room
Device Enrollment
The room will be created, and an enrollment code will be generated that can be
entered into the ‘System settings’ of your Neat device to enroll it onto Neat
Pulse Control right away if you wish.
Room creation
Press ‘Done’ and the room will be created. You can then alter the location
of the room, change its name, enter in notes, assign a profile, or delete the
room.
Introduction to Neat Pulse Control
Neat Pulse Control is a management platform for Neat devices. It groups devices by room, with settings that apply to individual rooms or groups of rooms, using profiles. Rooms are grouped by location and/or region within the organization.
Neat Pulse Control is administered by users. There are two types of users:
- Owner: Owners have access to all settings in the organization. There can be multiple owners by the organization. Owners can Invite/remove users, edit the organization name, add/delete regions/locations & assign/restrict admins to access only certain locations.
- Admin: Access for admins is restricted to specific regions. Admins can only administer endpoints within these regions & cannot edit profiles. They cannot add users & edit organization settings.
There is no limit to the number of organizations a user can be added to in Neat Pulse Control. Users who are in multiple organizations will see an additional tab on the left-hand menu called ‘Organizations’, where they can navigate between the organizations they are part of. Users can have different privileges in each organization they are in, which means customers can add users from outside their organization as users of any type.
- To login to Neat Pulse Control, use the following link: https://pulse.neat.no/.
The first page that will be shown is the sign in screen. Configured users will be able to sign in using one of the following methods:
- Google Account
- Microsoft Account (Active Directory accounts only, not personal Outlook.com accounts)
- Email address & password
Signing into Neat Pulse Control will bring you to the ‘Devices’ page of your organization, where rooms and devices are managed.
Devices
Clicking ‘Devices’ on the left-hand menu will return the Devices/Room view that displays information on enrolled devices and the rooms they reside in. Here alterations can be made tothe configuration of the devices remotely at an individual, group, and room level.
In order for a Neat device to be ready for use with Neat Pulse Control, it
must first be physically installed, connected to the network, and any initial
configuration and pairing completed. On the’Devices’ page, press the ‘Add
device’ button at the top of the page. The ‘Add device’ pop-up will appear,
enter a room name where your devices are located. For this example, ‘Pod 3’ is
used.
Device Enrollment
The room will be created and an enrollment code will be generated that can be entered into the ‘Systemsettings’ of your Neat device to enroll it onto Neat Pulse Control right away if you wish.
Press ‘Done’ and the room will be created. You can then alter the location of the room, change its name,enter in notes, assign a profile, or delete the room.
Press the ‘Close’ icon to return to the ‘Devices’ page. You will see that the
room has been createdsuccessfully and the enrollment code appears as a
placeholder for the devices.
On your Neat device, navigate to ‘System Settings’ and select ‘Add to Neat
Pulse’ to bring up theenrollment screen.
Key in the enrollment code into your Neat device to enroll devices onto the
room & the enrollment iscompleted.
(Optional) If you wish to disable Remote Control on the device, then you may
do so from theSystem settings screen on the device by pressing ‘Neat Pulse
’.
This will then display options to allow or disable remote control on the
device as shown below.
Once completed, Neat Pulse Control will display the enrolled devices instead
of the enrollmentcode.
Device Settings
Click on the device’s image to bring up the device window. You will see a list of functionalities allowing you to remotely configure the specific device. Below is shown the full ‘Device SettingsMenu’ for a Neat Frame.
The settings are described in the below table. By default, all settings are disabled and will need tobe enabled in order to display and edit the options associated with the setting.
| Section | Setting Name | Description | Options |
|---|---|---|---|
| Software | Neat OS upgrades & App settings | Sets the policy for updating the | |
| firmware for Neat devices. | |||
| Software | Zoom Rooms Controller | If Zoom is installed, this sets the policy | |
| for updating the Zoom client software versions. | Channel: Default (default) |
Channel: Stable Channel: Preview
System| Screen standby| Sets the time the device is inactive before it reverts
to standby and turns off the display.| 1 , 5, 10, 20, 30 or 60
Minutes
System| Auto wakeup| Neat devices and connected screens will automatically wake up from standby based on
presence of people in room.
|
System| Teams Bluetooth| Turn on to cast content from a desktop or mobile
device.|
System
|
HDMI CEC
|
Allow Neat Bar to turn connected screens on & off automatically.
|
Time & language| Date format| | DD-MM-YYYY YYYY-MM-DD MM-DD-YYYY
Accessibility| High contrast mode| |
Accessibility| Screen reader| TalkBack describes each item you interact with.
When enabled, use two fingers to scroll, single tap to select and double tap
to activate.|
Accessibility| Font size| | Default, Small, Large, Largest
Accessibility| Color correction| Alters the colors of the display for
accessibility for those with color blindness.| Disabled
Deuteranomaly (red-green) Protanomaly (red-green) Tritanomaly (blue-yellow)
Device Updates
The device status (e.g. offline, updating etc.) will be displayed next to the image of the device inNeat Pulse Control.
When viewing a device, it is possible to view the current version of the Zoom client software in addition to the device’s Neat firmware. If an update is available, it is possible to update the software manually via the ‘Update’ button.
Please note that Teams app updates are updated from the Teams Admin Center.
Device Options
Along the top of the device screen, there are a number of options that grant the ability to:
- Assign profiles
- Remote control
- Reboot the device
- Remove the device from the room
These options are also present on the Device/Room view and can be applied to one or more devicesusing the check button on the top-left of the device container.
Devices & Remote Control
Under the ‘Device’ Menu, select the Remote control option from the top right- hand corner. A new window will open with a Remote session to the Neat device. A prompt will appear on thedevice requesting confirmation of remote control.
Once selected, a remote session will start and allow the user to remotely navigate the menus ofthe Neat device (note drag and gestures are currently not supported). Paired devices will allowfor remote control of both devices at the same time (Neat OS version 20230504 & higher).
Profiles
Rooms may be assigned a profile in order to standardise settings for devices within anorganization. Many of the same settings which are found on the devices window within a roomcan be found within the ‘Profiles’. To begin, press the ‘Add profile’ button.
Configure the settings of the profile as desired then ‘Save’ to complete. The settings implemented by the profile will then be applied to all devices that are allocated to the profile.
While it is possible to override a profile’s settings by manually changing them on the device, youcannot do so from Neat Pulse Control, as the setting will be ‘Locked by Profile’.
If a setting has been manually overridden, the default setting on the profile may be restored easily using the ‘Restore profile setting’.
Users
Users are able to login to Neat Pulse Control within one or more organizations using one of two user roles:
- Owner: full access to manage Neat Pulse Control within their assigned organization
- Admin: may only see their own user account in the ‘Users’ menu, cannot invite users & cannot see or access the ‘Settings’ or ‘Audit Logs’ pages
To create a user, enter the associated email addresses into the Invite form. Select a ‘User Role’and a ‘Region/Location’ (if more than one is configured in Settings). Press ‘Invite’ to generate aninvite email.
Invite emails will be sent to recipients automatically. Users simply need to press the ‘AcceptInvite’ link on the email for the user to be brought to the Neat Pulse Control login page and settheir Password and Display Name.
Once added, the user permissions and locations may be altered.
Settings
If you navigate to the Settings menu, you will be presented with a list of options that apply toyour organization. You are allowed to change these settings, such as:
- Name of the Organization/Company
- Enable/disable Analytics
- Add/remove Regions and Locations
Audit Logs
Audit logs are used for monitoring the actions taken within Neat Pulse Control. The Audit logpage allows the logs to be filtered either by ‘User Action’ or by ‘Device Change’. The ‘Exportlogs’ button will download a .csv containing the full log.
Events stored within the log fall under the following types:
Filter
|
Type
|
Event
---|---|---
Device| Device config changed| An alteration to the device settings for a
room.
Device| Device enrolled| A device has been enrolled to a room.
User| Device removed| A device has been removed from a room.
User| Location created|
User| Located deleted|
User| Location updated|
User| Profile assigned| A room has been assigned to a profile.
User| Profile created|
User| Profile updated|
User| Region created|
User| Remote control started| A remote control session has been started with
| | a specified device within a specified room.
User| Room created|
User| Room deleted|
User| Room snapshot updated| The snapshot picture of a room has been
| | updated.
User| Room updated|
User| User created|
User| User deleted|
User| User role changed|
User| Audit logs export requested|
Device| Device config updated|
Device| Device enrollment code generated|
Device| Device logs requested|
Device| Device reboot requested|
Device| Device updated|
Device| Profile unassigned|
Org| Region deleted|
Device| Room note created|
Device| Room note deleted|
User| User invited|
User| User invite redeemed|
Organizations
It is possible for users to be added to multiple organizations. An owner of an organization can send an invite to the required user email address as per the ‘ User ‘ section, even if the user is already part of another organization. They will then need to accept the invitation link via email in order to be added to the organization.
When a user has access to two or more Organizations they will see the ‘Organization’ menu option, allowing them to browse and select the organizations desired. No Sign out/in is necessary.
Filters
- Rooms within an organization can be filtered by the Filters feature, accessed on the top-right of the screen.
- Filters can be applied based on the active configurations and will then filter in rooms that match the criteria selected.
Filters can also be applied in a similar manner on the Audit Logs page
:
References
- Your request has been blocked. This could be due to several reasons.
- Update Microsoft Teams devices remotely - Microsoft Teams | Microsoft Learn
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- Slab - Your Team's Long Term Memory
- Welcome to Neat Support - Neat Support