AUSSIE TRAVELLER 11.4L 12V RV Water Pump User Manual
- June 13, 2024
- AUSSIE TRAVELLER
Table of Contents
- INSTRUCTIONS FOR INSTALLATION, TESTING, OPERATION, SERVICING, AND STORAGE
- INTENDED USE
- SUMMARY OF IMPORTANT INFORMATION
- WARNING LABEL LOCATION
- INSTALLATION
- OPERATION — PREPARING PUMP FOR USE
- STORAGE
- TROUBLESHOOTING
- SPECIFICATIONS
- ACCESSORIES
- EXPLODED VIEW – 7.6LPM
- EXPLODED VIEW – 11.4LPM
- WARRANTY STATEMENT
- Customer Support
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
AUSSIE TRAVELLER 11.4L 12V RV Water Pump
INSTRUCTIONS FOR INSTALLATION, TESTING, OPERATION, SERVICING, AND STORAGE
12V RV Pump : For use in RVs to transfer potable water, indoor use only.
Read this installation instruction
thoroughly.
Incorrect installation or operation may void any warranty.
Incorrect use or operation may cause serious injury.
WARNING
READ and UNDERSTAND the Owner’s Manual completely before using this potable
water pump. Install, test, and use only in accordance with the Owner’s Manual
instructions. WEAR personal protective gear when filling, using, cleaning, and
servicing the water pump.
DO NOT START water pump until ready to use to avoid unintentional
distribution.
FOR INDOOR USE ONLY.
ALWAYS keep a fire extinguisher nearby.
Improper use of the water pump could result in serious injury to the operator
or nearby persons/animals or could cause damage.
HAZARD SIGNAL WORD DEFINITIONS
HAZARD SIGNAL | DEFINITION |
---|---|
This is the safety alert symbol. It is used to alert you to potential |
personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER
| DANGER (red) indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
| WARNING (orange) indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
| CAUTION (yellow) indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
CAUTION| CAUTION (yellow) used without the safety alert symbol indicates
a potentially hazardous situation which, if not avoided, may result in
property damage.
INTENDED USE
The pump is intended for use in RVs to transfer potable/drinking water, for
indoor use only.
The pump is intended for intermittent or continuous duty when the proper
operating criteria is met.
The technical specifications for your pump are provided in the Specifications
section of this manual.
Follow all safety precautions presented throughout the manual. A summary of
important information can be found at the beginning of this manual.
EXAMPLE PLUMBING SCHEMATIC
SUMMARY OF IMPORTANT INFORMATION
WARNING:
Read and understand this owner’s manual completely before using the pump,
particularly the plumbing section. Improper use of the pump could result in
serious injury or illness for the operator or nearby persons/animals, or cause
damage to the environment.
LISTED BELOW is a summary of safety information of particular importance.
See individual sections of this owner’s manual for more details.
BEFORE INSTALLATION:
- READ and FOLLOW the plumbing instructions and warnings in the RV Waterpump manual.
- CHECK for properly sized wiring and correct electrical protection.
- CONFIRM the mounting location will allow adequate ventilation to prevent overheating.
- TURN power OFF to the existing pump(s) and any live electrical circuits.
- RELIEVE system pressure.
- DISCONNECT the main power to the pump.
DURING INSTALLATION:
- EXERCISE CAUTION when attaching pump to 12 Vdc power supply. Follow the steps listed in the Installation section of this manual when connecting the pump to the power supply.
- CHECK and TEST installed pump as directed in this manual.
- DO NOT MODIFY pump design.
GENERAL SAFETY:
- READ and FOLLOW instructions and warnings in this manual.
- READ and FOLLOW instructions and warnings in the RV water pump manual.
- DO NOT USE flammable or corrosive chemicals in this pump.
OPERATION
BEFORE USE
- INSPECT and PREPARE pump before each use as directed in this manual.
- DO NOT TURN ON POWER to pump until ready to USE to avoid unintentional flow.
DURING USE
- TURN OFF power to pump and RELIEVE system pressure before leaving pump unattended.
- SEE Troubleshooting section of this manual before attempting any repairs. Wear personal protective equipment and follow safety instructions.
AFTER USE
- It is recommended that water supply lines and water pump are flushed after use.
ACCIDENT PROCEDURES:
Immediate response is necessary in the event of a pump leak. See instructions
below:
- PUMP LEAK – If the pump develops a leak, immediately stop using. Turn off power to the pump and refer to the troubleshooting section of this manual, as applicable.
WARNING LABEL LOCATION
Always make sure warning labels are in place and in good condition. If a
warning label is missing or not legible, order new labels or unsafe operation
could result. To order replacement warning labels, please call Aussie
Traveller on 1300 663 868.
7.6LPM
11.4LPM
INSTALLATION
STEP ONE: PREPARE FOR INSTALLATION
-
This pump is self-priming.
-
The pump is for indoor use only and should be mounted on a solid surface in a location that is dry and provides adequate ventilation.
CAUTION
DO NOT locate the motor near plastics that could melt or combustible material. The surface temperature of the motor may exceed 93°C (200°F). -
Prior to installation ensure properly sized wiring, proper electrical protection and adequately sized plumbing lines and connections.
STEP TWO: MOUNTING
- The pump may be mounted in any horizontal position. If mounting the pump vertically, the pump head should be in the down position so that in the unlikely event of a leak, fluid will not enter the motor.
- Secure the rubber feet with #8 fasteners. DO NOT compress the feet, doing so will reduce their ability to isolate vibration/noise. (Note: fasteners are not included.)
- Mount pump within 1800mm (6 feet) of the tank for best pump performance and longer pump life.
STEP THREE: PLUMBING
See table below for port size and recommended hose sizes.
- Remove shipping plugs from pump ports.
- Use included swivel fittings to connect flexible high-pressure tubing to the NPS ported pumps.
- Use included quick connect fittings to connect flexible high-pressure tubing to the quick connect ported pumps.
- To insert quick connect fittings, lubricate O-ring with water and twist fitting while inserting into pump port.
MODEL| PORTS| MINIMUM INLET HOSE SIZE| MINIMUM OUTLET HOSE
SIZE
---|---|---|---
7.6LPM| 3/4″ Quick Connect| 1/2″ (12mm) Inside diameter| 1/2″ (12mm) Inside
diameter
11.4LPM| 1/2” NPS – M| 1/2″ (12mm) Inside diameter| 1/2″ (12mm) Inside
diameter
NOTE: We do not recommend the use of rigid pipe to plumb the inlet/outlet ports.
-
Tubing/hose should be flexible, compatible with potable water and rated for the pump’s maximum pressure. At least 450mm (18” ) length is suggested to minimize stress on the fitting/ports and reduce noise. Allow for the shortest possible tubing/hose route and avoid sharp bends that may kink over time.
-
The tubing/hose should be anchored where it meets rigid pipe/hard plumbing to reduce vibration.
-
Installation include potable water approved 50-mesh strainer is required to prevent foreign debris from entering the system.
NOTE : We do not recommend the use of rigid pipe to plumb the inlet/outlet ports. -
If a check valve is installed in the plumbing, it must have a cracking pressure of no more than 2 psi [.14 bar].
STEP FOUR: CONNECT PUMP TO 12 VDC POWER SUPPLY
- This pump is self-priming.
- The pump is for indoor use only and should be mounted on a solid surface in a location that is dry and provides adequate ventilation.
WARNING
Caution must be exercised when making connections to a 12V DC power supply to
avoid shock.
ALWAYS follow the safety instructions and steps listed below in exact sequence
when connecting the pump to a 12V DC power supply.
-
PREPARATORY SAFETY
ALWAYS use eye protection.
NEVER smoke or work near sparks or other sources of ignition. -
ELECTRICAL REQUIREMENTS
The pump should be on a dedicated (individual) circuit, controlled with a double pole switch (CE/UL/ CSA certified) rated at or above the fuse ampere indicated by the pump motor label. Depending on distance of the power source from the pump and ampere load on the circuit, wire may need to be heavier than indicated by the chart. -
Use an approved wire of the size specified below or heavier.
MODEL| VOLTAGE| FUSE AMP| WIRE LEADS| WIRE SIZE (STRANDED MTW)
---|---|---|---|---
7.6LPM| 12V DC| 10A| RED (positive +)
BLACK (negative -)
| #14 AWG (2.5mm2) or heavier
11.4LPM| 12V DC| 10A| RED (positive +)
BLACK (negative -)
| #14 AWG (2.5mm2) or heavier
4. CONNECT PUMP TO 12V DC POWER SUPPLY
Connect the pump to a 12V DC power supply using the following procedure:
a. Strip off about 15mm (1/2”) of insulation from the end of each power supply
wire.
b. Position the pump’s red wire parallel with the positive (+) wire from power
supply. Secure using a twist-on wire nut.
c. Position the pump’s black wire parallel to the negative (-) wire from the
power supply. Secure using a twist-on wire nut.
STEP FIVE: CHECK AND TEST THE INSTALLATION OF THE PUMP
WARNING
- Serious injury could result from leaks if pump is improperly assembled, installed or the design of the pump is modified.
- Follow the steps below to ensure the pump is properly installed. Never modify the pump design.
-
CHECK INSTALLATION
Check installation to ensure the pump is properly mounted, wired, plumbed and in safe working condition. -
ELECTRICAL REQUIREMENTS
Test the system for leaks with potable water:
a. Fill the tank with CLEAN potable water.
b. The pump is an “on demand” pump. When turned on, the pump will prime itself, then turn off once reaching pressure. When the demand for flow continues, the pump will automatically re-start.
c. Check for leaks throughout the system. If a leak is detected, fix the leak and re-test the system with potable water.
OPERATION — PREPARING PUMP FOR USE
Inspect and prepare pump before each use.
WARNING
- Read instructions below carefully for inspecting and preparing the pump.
- Damaged or clogged equipment could result in leaks or uncontrolled distribution.
- Leaks could result in injury to the operator or bystanders.
IMPORTANT SAFETY RULES :
- POWER OFF: Make sure all power is OFF before cleaning, inspecting, or servicing the pump.
- GUARDS / SHIELDS: Make sure all guards and shields are replaced after servicing the pump.
- REPLACEMENT PARTS: If a part needs replacement, only use parts that meet the manufacturer’s specifications. Replacement parts that do not meet specifications may result in a safety hazard or poor operation of the pump.
-
ENSURE CLEAN SYSTEM
Ensure the pump has been thoroughly flushed, drained, and sanitised. -
INSPECT & REPAIR
Ensure the pump has been thoroughly flushed, drained, and sanitised.
a. Inspect hoses/lines for exposed mesh and holes. Replace all worn or damaged hoses/lines.
b. Inspect fittings for cracks and leaks. Replace Aussie Traveller pump if needed.
c. Partially fill system with CLEAN potable water and turn on to test for leaks. Repair as needed.
IMPORTANT : After any repair work has been done, ALWAYS test for leaks with potable water one final time before using.
STEP ONE: OPERATE THE PUMP:
WARNING
ALWAYS wear personal protective equipment when operating or servicing the pump.
-
REVIEW SAFETY INFORMATION
Review the Summary of Important Information section provided in this manual. -
WEAR PERSONAL PROTECTIVE EQUIPMENT
Wear personal protective equipment as needed. -
TURN ON POWER
Turn on the power to the pump.
NOTE : The pump will start automatically when power is turned on. The pump will cycle on and off as needed to retain pressure in the hose. -
PRESSURE SWITCH OPERATION
The pressure switch reacts to outlet pressure, and interrupts power at the preset shut-off pressure indicated on the pump label. When outlet pressure drops below a predetermined limit the switch will close and the pump operates until the shut-off pressure is achieved. The shut-off pressure is set to factory calibrated standards.
NOTE : If the plumbing is restrictive or the flow rate is very low, the pump may re-pressurize the outlet faster than the fluid is being released, causing rapid cycling (*ON/OFF within 2 seconds). If the pump is subjected to rapid cycling during normal operation, or for infrequent periods, damage may occur. Applications which exhibit rapid cycling should have restrictions in the outlet minimized. -
LEAVING UNATTENDED
If the pump must be left unattended at any time:
a. Disconnect power to the pump.
b. Relieve system pressure.
6. DISCONTINUE USE IF CLOGGED OR INOPERATIVE
If the pump becomes clogged or inoperative during use, discontinue use immediately.
Do not attempt to service while water is in the pump and power is connected.
Return to the troubleshooting section of this manual before attempting to service.
CAUTION
DO NOT operate the pump at pressures which cause the motor to exceed the
amperes rating indicated on the name plate.
Improper adjustment of the pressure switch setting may cause severe overload
or premature failure. Failures due to improper adjustment of the pressure
switch setting will not be covered under the warranty.
STEP TWO: CLEAN PUMP AFTER EACH USE
The pump should always be stored indoors.
For long term or winter storage, prepare the pump by running RV antifreeze
through the system. This will keep internal parts lubricated, protect against
corrosion, and keep the unit from freezing.
CAUTION
- The pump will be damaged if it freezes.
- Protect the pump from freezing during storage by following the instructions below
STORAGE
PREPARING FOR STORAGE:
-
ADD ANTI-FREEZE
Pour RV antifreeze into the pump system.
NOTE : RV antifreeze is non-toxic and biodegradable and generally safer for the environment than automotive antifreeze. -
OPERATE BRIEFLY
Turn on the pump and run the pump system briefly until fluid is distributed through plumbing system.
REMOVING FROM STORAGE:
-
DRAIN
Drain the antifreeze left in the plumbing system into a suitable container. -
FLUSH WITH WATER
Fill the potable water tank with CLEAN potable water and run through the system. Operate the pump system until the system is completely flushed. Be sure to set up containers to capture the antifreeze flush water. -
DISPOSAL
Dispose of the antifreeze and flush properly with potable water. -
SANITISE
To ensure clean, safe drinking water, it is important for your health to sanitize the potable water system if the pump has been sitting in storage or has not been used for a while. The clean and grey water holding tank, hot water tank, and the water lines are potential places for bacteria to grow.
Before you start, read all of the instructions in this manual on how to properly sanitize the plumbing system.
Before you get started, there are some things to consider:
You will need at least 5 to 10 hours of time to complete this task.
Remove the water filters while sanitizing the water system and consider replacing the water filter when you have completed the sanitation.
If you have a hot water tank, this is an ideal time to flush out the hot water tank.
Sanitise your potable water system. -
Determine the size of your water system, the potable water holding tank, plus the hot water tank and 15 litres for your water lines, depending on your set up. Refer to your owner’s manual.
-
Prepare a 5% sodium-hypochlorite solution using chlorine bleach (non-scented and non-gel) and water. Use the chart below for mix concentrations.
FRESH WATER TANK SIZE| AMOUNT OF BLEACH| MIX INCLUDING WATER
---|---|---
40 gallons (152 litres)| 1 cup (240 ml)| 4 gallons (16 litres)
50 gallons (190 litres)| 1 1/4 cup (300 ml)| 5 gallons (20 litres)
60 gallons (227 litres)| 1 1/2 cup (360 ml)| 6 gallons (24 litres)
80 gallons (302 litres)| 1 3/4 cup (420 ml)| 7 gallons (28 litres)
100 gallons (380 litres)| 2 cups (480 ml)| 8 gallons (32 litres) -
Add bleach mixture to the water tank – NEVER POUR STRAIGHT BLEACH INTO THE FRESH WATER TANK!
-
If you have a bypass for your hot water tank, make sure that is set for normal use so that the bleach mixture will be pumped through the hot water tank.
-
Top off the potable water tank with potable water.
-
Run the chlorinated water through all lines (hot and cold, one at a time) for one to two minutes. You should be able to smell the chlorine.
-
Top off the potable water tank again.
-
Let it sit for 4 hours minimum; overnight is best. The most important thing is to wait the appropriate amount of time for the tank to be properly sanitized.
NOTE : Doubling the bleach will not cut the time in half! Drain and rinse the water tank and water lines several times with fresh, CLEAN water. The water should now be safe to drink, but if the chlorine odour is too strong, add a mixture of 1/2 cup baking soda and a gallon of fresh water to the water tank and repeat the potable water flush.
TROUBLESHOOTING
WARNING
Before troubleshooting or attempting to service, read the following safety rules to avoid risk of electric shock.
BEFORE ATTEMPTING TO SERVICE THE PUMP:
-
PERSONAL PROTECTIVE EQUIPMENT
Wear personal protective equipment while servicing your pump. -
REVIEW TROUBLE SHOOTING TABLE
Review the troubleshooting table below for the type of problem you are experiencing. However, DO NOT attempt to repair until the steps listed below are followed. -
EMPTY & FLUSH
Empty the pump system and flush the pump system with potable water as directed in the Storage section, removing from storage. -
DISCONNECT POWER/RELIEVE PRESSURE
Disconnect power to the pump and be sure all system pressure is relieved. -
PREFORM REPAIRS
Follow the directions provided in the troubleshooting table to repair the pump. -
TEST AFTER SERVICING
After servicing, ALWAYS test the pump for leaks with potable water before using.
PROBLEM | CAUSE | SOLUTION |
---|---|---|
Pump will not turn on | Bad electrical connection | Check battery |
connections
Short in wires| Check condition of wires
Fuse blown (if applicable)| Replace fuse
Locked drive| Replace pump
Faulty pressure switch| Replace pump
Incorrect voltage| Check voltage (±10%)
Pump will not prime| Out of water| Refill water tank
Inlet air leak| Tighten hose clamps/Replace pump
Inlet/Outlet tube restriction| Remove restriction
Clogged intake valves| Remove obstruction
Clogged intake tube| Remove obstruction
Low pressure/flow| Inlet air leak| Tighten hose clamps/Replace pump
Worn diaphragm| Replace pump
Worn valves| Replace pump
Inlet/Outlet tube restriction| Remove restriction
Incorrect voltage| Check voltage (±10%)
Clogged intake valves| Remove obstruction
Clogged intake tube| Remove obstruction
Pump leaks| Loose fasteners| Tighten fasteners
Pump seals degraded| Replace pump
Leak in diaphragm| Replace pump
Pump starts with faucets closed| Leak in the system| Tighten leaking
hose clamps/fittings
Faulty pressure switch| Replace pump
Air trapped in system| Purge the air from the system
Rough operation| Flexible mounting surface| Mount pump on rigid surface
Loose pump head| Tighten fasteners
Compressed base feet| Decompress base feet
Rigid plumbing| Plumb pump with flexible plumbing
SPECIFICATIONS
MODEL | 7.6LPM | 11.4LPM |
---|---|---|
PART NUMBER | 266701001 | 266701002 |
ELECTRICAL CONNECTION | 12V DC | 12V DC |
AVERAGE OPERATING AMP DRAW | 5.5 Amps | 5.5 Amps |
MAXIMUM AMP DRAW | 9.5 Amps | 9.5 Amps |
MAXIMUM FLOW | 2.0 GPM [7.6 LPM] | 3.0 GPM [11.4 LPM] |
MAXIMUM PRESSURE | 60 PSI [4.1 bar] | 55 PSI [3.8 bar] |
PORTS | 3/4″ QC | 1/2″ NPS-M |
OVERALL DIMENSIONS | 209.4 × 105.6 × 101.6mm | 209.9 × 125 × 110.5mm |
WEIGHT | 1.8kg | 2.0kg |
The noise emissions from this product do not exceed 70 dB(A).
TECHNICAL DRAWING
7.6LPM PART NUMBER: 266701001
11.4LPM PART NUMBER: 266701002
ACCESSORIES
-
05100050001010
-
05100050004010
-
05100050001020
-
05100050004020
-
05100050001040
-
05100050004040
PART NUMBER | DESCRIPTION | INCLUDED WITH MODEL |
---|---|---|
05100050001010 | QC – 1/2” Hose Barb Straight Fit | 7.6LPM |
05100050001020 | QC – 1/2” Hose Barb Elbow Fit | 7.6LPM |
05100050001040 | QC – RV Pump Filter | 7.6LPM |
05100050004010 | NPSM – 1/2” Hose Barb Straight Fit | 11.4LPM |
05100050004020 | NPSM – 1/2” Hose Barb Elbow Fit | 11.4LPM |
05100050004040 | NPSM – RV Pump Filter | 11.4LPM |
EXPLODED VIEW – 7.6LPM
REFERENCE NUMBER | PART NUMBER | DESCRIPTION | QTY |
---|---|---|---|
1 | 801452 | Pressure switch assembly | 1 |
2 | A2060R | Complete pump head assembly | 1 |
3 | 789952 | Motor assembly, 7.6LPM | 1 |
EXPLODED VIEW – 11.4LPM
REFERENCE NUMBER | PART NUMBER | DESCRIPTION | QTY |
---|---|---|---|
1 | 801452 | Pressure switch assembly | 1 |
2 | A3055R | Complete pump head assembly | 1 |
3 | 789888 | Motor assembly, 11.4LPM | 1 |
WARRANTY STATEMENT
Aussie Traveller Pty Ltd ACN 642 775 460 (Aussie Traveller) offers the following warranty in relation to the products it supplies directly or through an authorised manufacturer, dealer or approved service repair agent (Product).
Australian Consumer Law
The benefits of this warranty are in addition to any rights and remedies
imposed by Australian State and Federal legislation that cannot be excluded.
Nothing in this warranty is to be interpreted as excluding, restricting or
modifying any State or Federal legislation applicable to the supply of goods
and services which cannot be excluded, restricted or modified.
If you are a consumer as defined in the Australian Consumer Law: Our goods
come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Warranty
Aussie Traveller warrants that, subject to the exclusions and limitations
below, all parts of the manufacture and assembly of the Product will be free
from defects in materials and workmanship (Warranty) for a period of 12 months
from the date of purchase as follows:
- This Warranty is activated at the time of purchase by the final retail customer (being the owner of the Product).
- In the event the Product is purchased by a manufacturer, dealer or approved service repair agent, this Warranty will commence at the time the final retail customer makes payment for the Product to the wholesale purchaser.
- If the Product is purchased directly from Aussie Traveller for use by final retail customer and not to be on sold in any way, the Warranty will commence at the time of the original purchase.
Warranty Period
This Warranty cannot be assigned or transferred to a subsequent owner of the
Product.
The purchaser or final retail customer should inspect the Product immediately
when received or at vehicle handover, to ensure that it appears free from any
damage or defect, and matches the description provided.
If after accepting the Product, a defect appears in the manufacture or
assembly of the Product before the end of the Warranty Period and Aussie
Traveller finds the Product to be defective in materials or workmanship,
Aussie Traveller will, in its sole discretion, either:
a. replace, repair or refund the Product or the defective part of the Product
free of charge; or
b. cause the Product or the defective part of the Product to be replaced or
repaired by a qualified repairer free of charge.
In arranging Warranty inspection, service and repair, Aussie Traveller will
seek to provide the details of an approved service agent within your
geographic area. Should one not be available, or if the Product is in use in
travel, Aussie Traveller reserves the right to seek to arrange a repair or
replacement at the next available location on the route of travel.
Aussie Traveller reserves the right to replace defective parts of the Product
with parts and components of similar quality, grade and composition where an
identical part or component is not available.
Products presented for repair may be replaced by refurbished goods of the same
type rather than being repaired. Refurbished parts may be used to repair the
Product.
Aussie Traveller Awning Products
This Warranty covers specified defects in materials or workmanship for Awning Products as follows:
-
The vinyl fabric is warranted against:
a. holes caused by mildew (mildew will form on dust and dirt and stain fabric if fabric is not kept clean).
b. excessive cracking, peeling, hardening or loss of strength while used under normal conditions.
c. excessive fading (a slight colour change may occur due to ultraviolet rays). -
All hardware components including the roller are warranted not to bend or break under normal use (excluding high winds, water pooling and accidents).
Making a Warranty Claim
If a defect covered by this Warranty appears, the Customer must first contact
Aussie Traveller within 7 days of first becoming aware of the defect. Aussie
Traveller will assist the Customer to rectify and resolve any Product issue
that may arise.
When making a claim under this Warranty, Aussie Traveller requires that the
following information be provided before any further action will be taken.
- Original Invoice (Document or Number);
- Make and model of the Product;
- Make and model of the vehicle (if Product fitted);
- Vehicle build date (if Product fitted);
- Vehicle chassis number;
- Description of damage and/or repair required;
- Photos of the damage and/or repair; and
- Appropriate documentation (such as historical and maintenance records).
Aussie Traveller reserves the right to request more information or images
should what is provided not be sufficient to make an assessment for the
Warranty claim.
The Product must be made available to Aussie Traveller or its authorised
repair agent for inspection and testing. If such inspection and testing find
no defect in the Product, the final retail customer must pay Aussie
Traveller’s usual costs of service work and testing.
The final retail customer must bear the cost of the transport of the Product
to and from Aussie Traveller or the authorised repair agent, and all insurance
of the Product.
Exclusions
This Warranty will not apply where:
- the Product has been repaired, altered or modified by someone other than Aussie Traveller, or without the written consent of Aussie Traveller or an authorised repair agent;
- the alleged defect in the Product is within acceptable industry tolerances and variances;
- Aussie Traveller cannot establish any fault in the Product after testing and inspection;
- the Product has been used other than for the purpose for which it was designed;
- the alleged defect in the Product has arisen due to the final retail customer’s failure to properly use and
- maintain the Product in accordance with any of Aussie Traveller’s instructions, recommendations and specifications (including applicable maintenance schedules);
- the alleged defect in the Product has arisen due to the final retail customer’s request to customise the Product;
- the Product has been subject to abnormal conditions, including environment, temperature, high or excessive wind, water, fire, humidity, pressure, stress or similar;
- the alleged defect has arisen due to abuse, misuse, neglect or accident;
- unauthorised parts or accessories have been used on or in relation to the Product;
- the Product has been overloaded or involved in an accident;
- the alleged damage or defect has been caused by normal wear and tear;
- the alleged damage to fabric has been caused by storm, wind or rain, or stretching of fabric caused by water pooling on fabric;
- breakage or bending of hardware components has been caused by storm, wind or rain, or water pooling on fabric.
Replacement Warranty Item
If, under Warranty, a Product is replaced or repaired by Aussie Traveller or an Aussie Traveller agent, unless provided in writing to indicate otherwise, the replacement Product will carry the remaining Warranty terms and conditions, including length of time, of the original purchased Product.
Change of Mind
Aussie Traveller understands that at times, final retail customers may change their mind. Choose carefully as return and credit requests for items purchased by mistake or “change of mind” reasons may not be approved. Aussie Traveller will not accept Product returns under these circumstances unless by written approval by an authorized Aussie Traveller representative. If approved, an administration and restocking fee may apply.
Limitations
Aussie Traveller makes no express warranties or representations other than set
out in this Warranty.
The repair or replacement of the Product or part of the Product is the
absolute limit of Aussie Traveller’s liability under this express Warranty.
Contact
Australia Wide: 1300 663 868
Melbourne Office
235 Barry Road
Campbellfield, Melbourne, 3061
Ph: +61 3 9357 6565
enquiries@aussietraveller.com.au
Brisbane Head Office, Factory & Showroom
11-15 Oasis Court
Clontarf, Brisbane, 4019
Ph: +61 7 3284 3284
enquiries@aussietraveller.com.au
To receive a copy of the Aussie Traveller Warranty Terms & Conditions or information regarding specific Aussie Traveller products, please contact Aussie Traveller Head Office on (07) 3284 3284 or email enquiries@aussietraveller.com.au.
Customer Support
1300 663 868 |
enquiries@aussietraveller.com.au |
aussietraveller.com.au
BRISBANE SHOWROOM: 11-15 Oasis Court, Clontarf QLD 4019 | MELBOURNE SHOWROOM:
235 Barry Road, Campbellfield VIC 3061
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>