AIRTHINGS 312B Space Hub User Guide

AIRTHINGS 312B Space Hub

Getting started

• Congratulations on taking this important step toward a healthier building!
• The Airthings for Business solution keeps track of your indoor air quality, enabling youto make informed decisions that lead to increased productivity, reduced sick leaveand greater energy efficiency.
• The Airthings Space Hub provides you 24/7 access to real time sensor data as well ashistorical sensor data on your Airthings for Business Dashboard.
• At Airthings, we deliver indoor air insights so that you can find the ideal balance between building health and energy efficiency.
• The Airthings Team

Get in touch

For technical support or if you have any questions or comments that we didnot answer here, you can reach us at: business-support@airthings.com. orthrough the chat widget on the bottom right when you log into your accountat: dashboard.airthings.com.
Warning

• The Airthings Space Hub only works with Airthings for Business devices. Connection to consumer Airthings devices could upset your subscription and cause additional charges.
• Please do NOT try to connect with any devices other than Airthings for Business devices..

Click the section you want to go to

What’s in the box

Space Hub

Airthings Devices

1. Light indicator
2. Ethernet port
3. Power input
4. Mounting bracket

Light indicators

• Power Supply: Green when there is power to the Space Hub.
• Cloud: Green if Hub is connected to cloud. Off no connection OR if nosuccessful transfer to cloud occurred within the last 6 minutes.
• Airthings SmartLink: Green when sensor data is received within the last6 minutes.

Connectivity

• Space Hub Cellular Model 2820 can operate with ethernet connection or with thebuilt-in eSIM.
• Space Hub Model 2810 can only operate with ethernet connection.

App & Software

• Manage your account and access your data at dashboard.airthings.com.
• Install your devices using the Airthings for Business app:

Protocol

• Airthings SmartLink, 865-870/902-928MHz long-range wireless connection.

Remote Access

• Live data streaming to the cloud and accessible at dashboard.airthings.com or through Airthings API.

Power Supply

• 100-240V AC / 50-60 Hz Adapter to 5V DC2A

Important information

Regional operation

• The Hub can operate in EU / UK / UAE, US / Canada, Hong Kong / Macao / Singapore / Malaysia/ Thailand, Australia / New Zealand / Japan and India. Space Pro, Space CO 2 and Space CO 2 Minicover the same regions, while Space Plus covers a sub-set of regions.
• During the setup of the Airthings for Business account and when devices are added, the userneeds to add an address for each location/building, which will set the correct region for theHub and devices. Correct information must be set to operate the Hub in compliance withregional radio regulations. The region of the devices will be set by registering the devices in theAirthings for Business app.
• Device packages are marked with the region they are supported within. Devices that have acoloured sticker underneath the battery cover have a pre-programmed region. You canchange this region by registering the devices using the Airthings business app. The colouredstickers have the following meaning: EU / UK / UAE is blue, US / CA (North America) is red,Singapore, Hong Kong, Macao, Malaysia and Thailand are black, Australia / New Zealand / Japanis yellow, and India is green.

Business sensor devices connection & monitoring

• Do NOT connect your consumer Airthings devices to Airthings Space Hub. That will causeadditional charges to your Airthings for Business subscription due to the additional consumerdevices connected.
• Monitor your Airthings for Business devices via the Airthings Dashboard at: dashboard.airthings.com. or in the Airthings Business app. Do not use the Airthings orAirthings Wave app with the business devices.

Optimum radio range

• The SmartLink radio signal has a typical indoor range of more than 50 meters or 150 feetindoors (Hub to sensor device). The signal can normally penetrate 10 drywalls (non-loadbearing walls), or 3 thick walls or floors.
• Place the Hub somewhere in the center of the area you want to cover. If the area is too large,or if conditions are not optimal for the SmartLink radio signal, multiple Hubs are required.When multiple Hubs are present, sensor devices will connect to the nearest Hub as long as theHubs are registered and installed before installing sensor devices.
• Avoid placing the devices near large metal objects as they will disrupt the SmartLink radiosignal. Moving sensor devices closer to the Hub will usually improve the signal strength, but insome cases, a sensor device might be in a local “radio shadow” where the
• Hub cannot see thedevice. Should a device display less radio signal strength than expected, try moving it slightly tosee if signal strength improves.

Batteries
Airthings for Business devices are designed to be used with 1.5V lithium batteries andtypically ship with them pre-installed.

Using batteries with a higher voltage can overheat and damage the products

• which isconsidered as misuse and will void the warranty.
• When the batteries need to be replaced, we recommend using the same 1.5V lithium batteries.The estimated battery life in our product sheets is based on 1.5V lithium batteries. Alkalinebatteries will result in a lower battery lifetime.

USB plug for Space Pro and Space CO2

The Space Pro and Space CO2 can be powered using a 5V USB-C power adapter. Highervoltage adapters can damage the product which is considered as misuse and will void thewarranty.

Setting up

1. Activate account
2. Download the App
3. Add building
4. Set up Space Hub
5. Set up device
6. Mount devices
7. Battery replacement

Step 1

Activate Airthings for Business account

Check Airthings for Business invitation email sent to your email address. Follow theinstructions in the email to activate your Airthings for Business account.

Attention

• The Airthings for Business Solution requires an active subscription. You will not beable to continue with the setup without activating your account.
• If you do not receive an invitation email, please contact your Airthings SalesRepresentative.
• Alternatively, please contact Airthings Support at business-support@airthings.com.

Step 2

Download Airthings for Business App

• Download the Airthings for Business app and log in with your credentials.

• App for Android

• App for iOS

Step 3

Add building

Add building using the Airthings Business app

1. Fill in the building name
2. Fill in the building information fields
3. Add the building

Add building using the web Dashboard

1. Fill in location name
2. Fill in the address of the location
3. Fill in the building information fields
4. Select the correct timezone
5. Enable opening hours of the building (in order to create insight reports)

Step 4

Set up Space Hub

• Serial number and Device ID can be found at the back of your device, after removing the mounting bracket.

Register your Hub

• Log in to the Airthings Business app with your newly activated account
• Remove the mounting bracket at the back of the Space Hub by slightly lifting it up andpulling it out.
• Locate the QR code next to Serial Number and at the back of your device
• Navigate in the app to the building page, click on the + in the top right corner
• Scan the QR code to register your device

Start up Space Hub

Option A – Using Ethernet

• Register the Space Hub. The Space Hub has to be registered to an Airthings accountbefore it will connect.
• Connect Space Hub to your Ethernet cable , one end of the cable to the Space Hub port,the other end to the ethernet outlet c. Connect Space Hub to power socket
• Wait for Space Hub firmware upgrade to be completed. This may take 10 to 70minutes. Registering the Space Hub first (as specified in section 1) can help to reduce waitingtime.

Question
Where should I place the Space Hub?

• Place the Space Hub somewhere in the center of the area you would like to measureair quality. Place and set up up to 30 Airthings for Business devices clustered aroundthe Space Hub. For each Space Hub, fully complete also setup of the Airthings forBusiness devices within range, before moving onto next Space Hub.

Attention
The Space Hub will not connect to any devices before it has been registered. Make sure youregister the Space Hub to your Airthings account at dashboard.airthings.com. or in the AirthingsBusiness app. The Space Hub conducts a registration check on start- up, so to avoid issue registerthe device before powering the Space Hub.

Option B – Using cellular connection

• Register the Space Hub. The Space Hub has to be registered to an Airthings accountbefore it will connect.
• Connect Space Hub to power socket. An eSIM/SIM card is pre-inserted in the Space Huband is ready for use.
• Wait for Space Hub firmware upgrade to be completed. This may take 10 to 70minutes. Registering the Space Hub first (as specified in section 1) can help to reduce waitingtime.

Notes

• Space Hub model 2810 can only operate with ethernet connection.
• Hub Cellular model 2820 can operate with ethernet connection or built-in eSIM (theSIM card slot should be empty). The Space Hub will only work with the built-in eSIM (orSIM card) provided by Airthings.
• Space Hub model name and number can be found at the back of the device afterremoving the mounting bracket.

Step 5

Set up your sensor device

• Bring the device to the room you want to monitor.
• Pull the battery tab to power the device.
• Log in to the Airthings Business app with your newly activated account.
• In the app, navigate to the building and click on the + in the top right corner to add adevice.
• Locate the QR code next to the Serial Number and Device ID at the back of yourdevice behind the back plate.

Question

Where should I place the device?

• Place the device in the area you would like to measure air quality and within the radiolink range of the Space Hub.
• See “Optimal radio range ” for more information. Do not permanently mount yourdevices until the device is checked to be in good radio link range.

To set up multiple Space Hub devices

• Repeat Step 4

To set up multiple devices

• Repeat Step 5

Troubleshooting

I cannot see my device on the dashboard/app

Any devices that do not show up at all are most likely completely out of radio range ofthe Space Hub. Note that one Space Hub can connect to maximum 30 devices. If a Space Hub fills up with more than 30 devices, it can take up to 4 hours for the devicesto find and connect to another Hub within radio range.

What do the radio bars mean?

You can check received radio signal strength for each device in the Dashboard or app.With no signal bars, there is need for improvement. With one or two signal bars youmight occasionally miss some sensor data samples. If you see missing data and wantto improve, move the device closer to the Space Hub or bring in an additional SpaceHub.

Notes

• A SmartLink connection will be established between a powered-up device and anearby powered-up Space Hub. It can normally take up to 20 minutes to connect adevice to a Hub.
• It takes an additional 5 to 10 minutes for device sensor data to be made available inthe Airthings Dashboard/App.
• Devices are upgraded seamlessly in the background and you do not need to take anyaction in this process.
• Allow 7 days after deployment for data calibration of indoor air quality sensors such as Radon,VOC and CO 2.

Warning

• The Space Hub only works with Airthings for Business devices. Connection toconsumer Airthings devices could upset your subscription and cause additionalcharges. Only use the Airthings Business app.
• Do not use the Airthings or Airthings Waveapp with Business devices. Doing this can make the Business devices unusable.
• Please do NOT try to connect with any devices other than Airthings for Businessdevices.

Step 6

Mount devices

• Once the device is confirmed in good radio range to the Space Hub, you can permanentlymount the device. Use the included double-sided tape for temporary installations. Forpermanent installations it is recommended to use screws for wall-mount. The devices shouldnever be mounted on the ceiling. Ensure that the device cannot fall onto someone orsomething and cause damage. Products should not be mounted above 2m. Exception is SpaceCO mini, which If absolutely needed, can also be placed > 6 ft (1.8m) above floor, but in thiscase double sided tape must not be used.

• Optimum product placement is breathing height of 4 – 6 ft (1.2m – 1.8m) above floor. Mountthe device at least 1 m away from exterior walls, doors, air supply/exhausts, mechanical fans,heaters or any other significant source of heat or cold.

• Double-sided tape.

• Screw (not included).

Step 7

Battery replacement

• At end of product battery lifetime, always replace with fresh batteries of same type and brand.Non compliance can be a safety hazard.
• It is recommended to replace with type Energizer Ultimate Lithium L91 batteries for accurate battery estimation in web dashboard and longest possible battery lifetime.

https://www.airthings.com/business/setup.

References

• Airthings
• Solution Setup | Airthings for Business

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>