Airthings Ethernet Hub Remote access to Your Airthings system User Manual
- June 7, 2024
- Airthings
Table of Contents
Airthings Ethernet Hub
Remote access to Your Airthings system
User Manual
Version 1
22 April 2020
Congratulations on taking this important step toward living a healthier life.
By keeping track of your radon and indoor air quality levels, you can make
healthier decisions in the spaces where you spend most of your time. Reducing
your exposure to radon will reduce your risk of lung cancer.
The Airthings Hub brings your Airthings devices online, providing on-demand
access to your indoor air quality data at any time, from anywhere. Connect to
the Airthings Wave App to get started.
Breathe better, live better,
The Airthings Team
Get in touch
For technical support or if you have any questions or comments that we did
not answer here, you can reach us the following ways:
• The Support menu in the Airthings Wave mobile app
• Chat bubble on the airthings.com website
• Send an email to support@airthings.com
What’s in the box
Hub Specifications
- Light indicators
- Ethernet port
- Power input
- Wall mounting bracket
Light Indicators
Power supply is connected and Hub is running
Communication with Airthings cloud is successful
One or more Wave devices are connected and actively sending data
Communication
Bluetooth low energy (for adding Hub only)
Airthings Smartlink
868 / 915 Mhz
Power Supply
Input: 100-240VAC / 50-60Hz
Output: 5VDC / 2A
Dimensions & Weight
125mm (4.9”)
249g (8.8oz)
Hub Setup
STEP 1 – Airthings Wave App
Download or update the Airthings Wave App from the Apple App Store or Google
Play Store. If you already have Airthings Wave App and Airthings Wave devices,
please sync sensor data before proceeding.
STEP 2 – Assembly
Assemble the power supply adapter using your regional power plug.
STEP 3 – Placement
Place the Hub near a free Ethernet port. It should be placed at least 30cm /
1ft away from WiFi routers and other WiFi-enabled devices. The range of the
Hub should be long enough to cover even a large family home.
The Hub should be placed in normal indoor environmental conditions and can be
either placed wall-mounted or lying down on a flat surface.
STEP 4 – Connections
Connect the Ethernet cable and power supply. You should see the Hub power
indicator light up.
After 10 seconds, the Hub cloud indicator should light up to indicate
successful communication between the Hub and the Airthings cloud.
STEP 5 – Add Hub to your Airthings account
Add your Hub to your account using the sign-in the App.
This step requires Bluetooth to be enabled on your phone to find the Hub.
Android also requires location to be enabled.
The phone should be less than 1m / 3ft away from the Hub when the Airthings
Wave app searches for the Hub.
Note :
When adding the Hub, it is very important that the correct region is selected
(Europe / North America) for proper functionality. This ensures that the
correct wireless frequency is used by the Hub for your region.
Note :
Adding a Hub or Wave device must be done through the Airthings Wave App and
not through the Bluetooth settings of the phone.
STEP 6 – Link devices to Hub
If you have new Wave devices, the devices must first be added to your
Airthings account before they can be linked to a Hub. Make sure to sync your
device before you connect it to the Hub.
After the Hub has been successfully added to your account, you will need to
link your existing Wave devices to the Hub before they come online. To link a
device to the Hub, select the icon on the app device overview after the Hub is
added.
Depending on the firmware version of your Wave devices, the devices might need
to go through a firmware update as part of the Hub configuration.
STEP 7 – Congratulations!
After linking of a Wave family device is complete, the device will start
searching for a Hub and connect to any of your Hubs.
This process typically takes between 15 minutes to 1 hour.
Once your devices are connected to the Hub, the device overview screen in your
app will show a signal strength indicator next to each device, instead of the
Bluetooth icon. This shows that your device is connected to the Hub and as
long as there is one bar, the connection is working.
Troubleshooting
Problem
|
Resolution
---|---
I can’t find my Hub when adding it| Bluetooth must be enabled on your
smartphone. For Android, GPS location must be enabled for Bluetooth low energy
to function properly.
You are not close enough to the Hub or there is wireless interference. Keep
your phone less than 1m / 3 ft away from the Hub and search for Hub again.
The Hub is already registered to another account. Therefore, it does not
advertise its existence. Disconnect power and Ethernet cables from Hub, then
connect the only power cable and search for Hub again. When Hub is added,
connect the Ethernet cable again.
Exit the “Add device” screen and re-enter to make a fresh try
I don’t see my Wave device when linking it to a Hub| Bluetooth must be enabled
on your smartphone. For Android, GPS location must be enabled for Bluetooth
low energy to function properly.
You are not close enough to the Wave device or there is wireless interference.
Keep your phone less than 1m / 3ft away from the Wave device and search for
the device again.
If the device was already connected to a Hub, Bluetooth will not turn back on
again.
Exit the “Link device” screen and re-enter to make a fresh try
I don’t want my Wave device to be connected to a Hub anymore| Go to the Device
Settings page of the Wave device and select Unlink (not available yet). Follow
the instructions in-app.
I don’t see data coming from the Wave devices through the Hub| Make sure the
linking process completed successfully in the app.
Verify that power and cloud light indicators on the Hub are green for power
and internet connectivity.If the Smartlink indicator is green, it means 1 or
more Wave devices are already connected and you should wait.
The Wave device might be out of range. Move the device close to the Hub for an
hour and check if the App device overview indicates a Hub connection by
showing a signal strength bar, then move the Wave back to its place and verify
signal strength in the app. If the connection stops again, you might need to
move the Hub to a different place.
I set my Hub to the wrong region. What should I do?| Please contact customer support to have it manually reset. After a region reset, the Wave devices must be unlinked and the Hub unpaired from your account before starting the setup over again.
Common questions
What is the range of the Hub?
The Hub will typically have full coverage from anywhere in a home. Tests show
that in most cases the range should be more than enough for a large family
home. Range may vary depending on wall and floor materials, wireless
interference, placement, and other factors.
How many devices can be connected to a Hub?
The Hub can support up to 10 devices being connected to it.
What devices can be connected to an Airthings Hub?
The Wave Plus, Wave Mini and Wave 2 gen devices can be connected to an
Airthings Hub.
Wave 1st gen (serial number 2900x) cannot be connected to a Hub.
Can I use a Wave device both with a Hub and with Bluetooth
simultaneously?
A: This is currently not supported. Once a Wave device connects to a Hub,
Bluetooth will be disabled until the device is unlinked (not available yet)
through device settings.
Can I retrieve data locally from the Hub?
This is unfortunately not possible. The data is encrypted in transit to the
Airthings cloud and is retrieved again through the Airthings Wave app or web
dashboard at https://dashboard.airthings.com.
How often do the Wave devices send in data through the Hub?
The Wave devices send in data every 5 minutes. Radon data (24-hour rolling
average) is sent in every hour.
Regulatory Information
Regulatory information Canada
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Innovation, Science, and Economic Development
Canada’s license-exempt RSS(s). Operation is subject to the following two
conditions: (1) This device may not cause interference; and (2) This device
must accept any interference, including interference that may cause undesired
operation of the device.
RF exposure safety
This product is a radio transmitter and receiver. It is designed not to exceed
the emission limits for exposure to radiofrequency (RF) energy set by the
ISED. The antenna must be installed and operated with a minimum distance of 20
cm between the radiator and your body. This transmitter must not be co-located
or operating in conjunction with any other antenna or transmitter.
CAN ICES-3 (B)/NMB-3(B)
This Class B digital apparatus complies with Canadian ICES-003
Regulatory information USA
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Class B device
notice
NOTE : This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
RF exposure safety
This product is a radio transmitter and receiver. It is designed not to exceed
the emission limits for exposure to radiofrequency (RF) energy set by the
Federal Communications
Commission. The antenna must be installed and operated with a minimum distance
of 20 cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Safety and maintenance
This product is intended for indoor use only. Avoid direct exposure to
sunlight for long periods. Avoid exposure to direct heat sources. For correct
usage, make sure the detector is operating in the specified temperature range
(see technical specifications for individual products). Exposure to high
humidity might permanently alter the detector sensitivity or damage it. Do not
disassemble. If the detector does not work as specified or you are in doubt,
contact your local dealer or visit us at Airthings.com. Use a dry cloth to
clean the detector. When replacing the batteries, pay attention to the
polarity marks. Always snap the mounting bracket to the detector’s rear side
to protect the batteries, even when the detector is not permanently mounted.
Disposal: electronic equipment.
Frequency Bands
Frequency bands and the maximum radio-frequency power transmitted in the
frequency bands in which the Airthings instruments operate:
Hub (Model:2810) /Hub Cellular (Model: 2820) FCC ID: 2APPT-2820
IC: 23900-2820| Wave 2 (Model: 2950) /Wave Plus (Model: 2930) FCC ID:
2APPT-2930
IC: 23900-2930| Wave Mini (Model: 2920) FCC ID: 2APPT-2920
IC: 23900-2920
---|---|---
Frequency Range (MHz):2402.0 – 2480.0 (Bluetooth)
Output power: <5 mW
Frequency Range (MHz) in Europe: 868 – 870 MHz (SmartLink)
Output power: <25 mW
Frequency Range (MHz) in North America: 902 – 928 MHz (SmartLink)
Output power: <25 mW
Hub 2820 GSM Frequency Range: GSM 900 MHz, GSM 1800 MHz, GSM 850 MHz, GSM 1900
MHz LTE Cat M1 Frequency Range: LTE B1 2100 MHz, LTE B2 1900 MHz, LTE B3 1800
MHz, LTE B4 1700 MHz, LTE B5 850 MHz, LTE B8 900 MHz, LTE B12 700 MHz, LTE B13
700 MHz, LTE B18 850 MHz, LTE B19 850 MHz, LTE B20 800 MHz, LTE B26 850 MHz,
LTE B28 700 MHz, LTE B39 1900 MHz
The Hub (Model 2810) and Hub Cellular (Model 2820) contain a power supply
tested according to the following standards: UL60950, EN60950, BS60950,
AS/NZS60950 and tested to comply with FCC standards for home or office use CAN
ICES-3 (B)/NMB-3(B). The power supply is certified by TUVRheinland US
(TUV020687EA)
EU declaration of conformity
Hereby, Airthings AS, Wergelandsveien 7, 0167 Oslo, declares that this product
is in compliance with Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the following internet address:
airthings.com/regulatory-information.
Limited liability
The instruments are tested and quality-assured by production. They meet the
accuracy values set out in the specifications. It is recommended to keep the
instruments constantly activated and the batteries in place until drained.
Airthings AS shall not be liable for damages related to failure or loss of
data arising from incorrect operations and handling of the instruments.
Terms & conditions can be found on
airthings.com/terms-use-privacy/
For additional questions go to
support.airthings.com
The Bluetooth word mark and logos are registered trademarks owned by the
Bluetooth SIG, Inc. and any use of such marks by Airthings is under license.
Copyright Airthings AS, 2020
References
- Airthings | Smart indoor Radon & Air Quality Monitors | Airthings
- airthings.com/regulatory-information
- Airthings | Terms of use
- Airthings
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