U S Boiler Company ProLine Residential Water Heaters Instruction Manual
- June 13, 2024
- U S Boiler Company
Table of Contents
U S Boiler Company ProLine Residential Water Heaters
Product Information
The USB-Connect is a commissioning, diagnostic, and service tool designed for use with U.S. Boiler condensing boilers. It consists of a Bluetooth Adaptor and a mobile device app. The app allows communication with the boiler and provides features such as portal data collection and live streaming for remote support. The Bluetooth Adaptor is compatible with Apple devices running iOS version 13 or newer, and Android devices running Android version 10 or newer. It comes with various cables for different boiler models and connections.
Compatible Boilers: Alpine, Alta, AltaC, Aspen, AspenC, K2WT, K2WTC, K2FT, XC.
Included with the Bluetooth Adaptor:
Compatible Devices:
Apple device, an iPhone or iPad, running iOS version 13 or newer.
Android device, mobile phone or tablet, running Android version 10 or newer.
Compatible Boilers:
Alpine, Alta, AltaC, Aspen, AspenC, K2WT, K2WTC, K2FT, XC.
USB-Connect Features:
- Bluetooth Adaptor connects boiler to USBConnect App.
- English and Spanish Language.
- Start-up, Troubleshoot and Service Wizards.
- Data logs, Service & status reports sent to cloud.
- Alta Boiler Control firmware updates.
Portal Features:
- Stores reports, data logs, site photos and alarm history.
- Real-time remote monitoring when signal available.
Product Usage Instructions
Step 1: Install the App
- For iOS devices, go to the App Store and download the USB-Connect app.
- For Android devices, go to the Play Store and download the USB-Connect app.
Step 2: Create User Account
- Fill out your profile and review and accept the Terms and Conditions and Privacy Policy.
- If you already have an account, select Sign In.
Step 3: Connect Bluetooth Adaptor
- For Alta models (all), use CABLE 1 (RJ12 Straight Cable, 36-inch, Silver) to connect to the boiler.
- For Alpine, Aspen, and K2 (+K2FT) models, use CABLE 2 (RJ45 Split Cable, 24-inch, Black) to connect to the Sage Controller-equipped boiler.
Step 4: Using App
Launch App
Before opening the App, connect Bluetooth Adaptor and wait for LED light to
turn solid green.
Step 5: Sign into USB-Connect Web Portal
After you have completed your profile using the USB-Connect App, U.S. Boiler customer service will send you an invitation to sign into the web portal where you can view status, service reports and live data when a cell signal is available.
If you do not receive an invitation email, call customer service at 717-397-4701.
Monitoring
On Site
Home screen provides water temperatures supplied to and returning from heating
elements and faucets. At a glance the user is aware of the current demands and
burner status. Additional information is available from Main Data, Controller
Status, Input/Output Status, as well as Zone Panel Status and Sequencer Status
when used.
Remote Support
App offers reports, site photos and data logging to document boiler
performance and aid remote support. Reports, site photos, and logs may be
email and/or stored on devices as pdf or csv files. All files are archived at
portal.
Commissioning/Setup
Start-Up Wizard is provided to walk users through most common setup
tasks. Start-up Wizard collects instructions, status, and key parameter
adjustment together to allow required actions to be as easy and successful as
possible.
Adjust menus provide opportunity to adjust advanced settings. Each setting is provided with adjustable range and detailed explanation.
Troubleshooting
Troubleshooting Wizard is provided to walk users through solving common
issues. Troubleshooting Wizard collects instructions, status, and key
parameter adjustment together to allow contractors to investigate efficiently,
step by step.
Active Alarm provide detailed explanation, possible cause and solution to every alarm.
Service
Service Wizard is provided to walk users through most common service
tasks. Service Wizard provides instructions to allow required actions to be as
easy and successful completed.
Resources
Manuals are provided to ensure the user always has complete and the latest
information.
Note : Download the manual to ensure it is available when there is no
cell service and to enable zooming.
Bluetooth Adaptor Update
When new Bluetooth Adaptor firmware versions are available, the user will be
alerted with an option to download the new firmware. Select “Ok” and allow the
firmware download to complete. After download is complete disconnect and then
reconnect Bluetooth Adaptor power and close App and reopen once Bluetooth
Adaptor LED is solid green.
Alta Control Updates
The latest Alta Controller firmware and default parameters are made available
to the App. When necessary Alta Controller Firmware or default parameters may
be downloaded in the field.
Appendix
Specifications
- Power 24 VDC via DC Barrel Jack:
- Power supply: AC 100-240V, 50/60Hz input, DC 24V 0.3A output 24 VDC via RJ12:
- Power supply: DC 24V 0.04A input 24 VAC via RJ45:
- Power supply: AC TBD input
- Environmental and Regulatory:
- Model: USB-Connect
- Hardware Version [HVIN]: E2
- Environmental protection: IP10 (Nema 1)
- Flammability: UL94-V0
- Working humidity range: 0-95% (noncondensing)
- Working temperature range: -50oF – 104oF (10oC to 40oC)
Bluetooth Adaptor Blink Codes – Initial Power Up
For example: “Green-Blue” Modbus and Bluetooth communicating.
FCC Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.
IC Statement
This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
Repair Parts
- USB-Connect Bluetooth Adaptor Kit—————————————————US Boiler P/N: 111667-01 US-Connect Bluetooth Adaptor (Portable Tool, Connects USB-Connect App and Portal to: Alpine, Alta, AltaC, Aspen, AspenC, K2WT, K2WTC, K2FT, XC.); Carry case, information card; CST Sage Controller J3 Terminals to RJ45 Interface Board (111640-01); Cable 1, RJ12 Straight Cable; Cable 2, RJ45 Split Cable; Cable 3, RJ45 Straight Cable.
- Connected Service Tool Sage J3 Terminals to RJ45 Interface Board——–US Boiler P/N: 111640-01 Connected Service Tool Interface Board, used to connect Sage Controller J3 screw terminals to Bluetooth Adaptor or Remote Monitoring System using an ethernet cable.
- Cable 1, RJ12 Straight Cable———————————————————–Show Me Cables P/N: 15-302-003S Standard RJ12 Line Cord, 24AWG, stranded copper conductors, 6 conductors, straight through, PVC jacket, Silver, Standard Boot, 36-inch length.
- Cable 2, RJ45 Split Cable—————————————————————-US Boiler P/N: 111662-01 Custom cable has two RJ45 connections on one end and single RJ45 on opposite end. Used to connect Bluetooth Adaptor to Sage equipped boiler’s Boiler to Boiler and Enviracom RJ45 connections, Black, Standard Boots, 24-inch length.
- Cable 3, RJ45 Straight Cable————————————————————Show Me Cables P/N: 530-03 BL Standard Cat5e Ethernet Patch Cable, 24AWG, stranded copper conductors, 8 conductors, straight through, PVC jacket, Blue, Standard Boot, 36-inch length.
Troubleshooting Tips
| Indication | Possible Cause | Corrective Action |
|---|---|---|
| App Will Not Accept New User Account | Cell signal not available. | App requires |
a cell signal to accept a new user profile. User can log in without cell signal after initial acceptance.
Bluetooth Adaptor LED is OFF
| ****
Cables not connected properly.
| Sage Controller: Cable 2, connections to boiler are reverse. Switch RJ45 connections, see page 5.
Alta Controller: Cable 1 is not connected. Cable 1 is connected to the Bluetooth Adaptor center connection, should be to the right side connection, see page 5.
Wrong Cable.| Cable 1, 2 and 3 must be “straight through” cables.
Boiler is not powered.| Power up boiler.
Bluetooth Adaptor
LED is flashing Red
| ****
Sage Control Fail to Connect.
| Sage Slave Address is not set to 1, Panasonic Status screen should show
“Boiler 1”. If not, go to Panasonic display/Adjust Menu/Sequencer Slave and
adjust Boiler Address to 1. Cycle power to Bluetooth adaptor.
Wiring to Boiler RJ45 boiler connection are disconnected. To fix this use:
“CST Sage J3 Terminals to RJ45 Interface Board”, PN: 111640-01, see page 5.
Failed Cable or connection.| Check cables and cable connections. Replace
cables if necessary.
Erratic number updates or bad data| Bad connection.| Reboot Bluetooth Adaptor
and open App after Bluetooth Adaptor LED has turned green.
App will not connect
| Bad connection.| Reboot Bluetooth Adaptor and open App after Bluetooth
Adaptor LED has turned green.
More than one (1) Bluetooth Adaptor is powered.| App can only connect to one
Bluetooth Adaptor. When more than one (1) are available the App will connect
to neither.
Failed to close & reopen App after connection to different Bluetooth Adaptor.|
When two Bluetooth Adaptors are on site, close App and reopen when connecting to next Bluetooth Adaptor.
App will not connect to Sage Controller
| Sage Controller greater than 10 years old.| Sage controllers older than 2012 (revision 1967, 3212 and 3220) are not compatible with the App.
Sage Controller with multiple boilers in a peer-to-peer network.
| When connecting boilers arranged in Sage Controller equipped Boiler peer-to- peer network the Sequencer Master must be disabled. To keep the Sequence Master enabled, connect the CST directly to the Sage Controller using “CST Sage J3 Terminals to RJ45 Interface Board”, PN: 111640-01, (see page 5) and MB1 terminals. Alta Controller does not have this issue.