AT&T U-verse Voice and High Speed Internet Installation Guide

AT&T U-verse Voice and High-Speed Internet Installation Guide

Before installation
Do not attempt to install your service until your service activation date. You can find this date on your packing slip.

Get started

Before you begin

1. Check your service activation date. Do not attempt to install your services until 8 pm or later on the date provided to you by AT&T. This date is also located on your packing slip.
2. Do you have a monitored home security system or health alarm? See “Specific Issues” on the back of this guide.

Set up

• Connect the green data cable from the Wi-Fi b Gateway’s DSL Broadband port to your wall jack.
• Remove the sticker covering the Power port. Connect the yellow Ethernet cable from the Wi-Fi Gateway’s Ethernet port to your computer’s Ethernet port.
• Connect the Battery Backup Unit (BBU) to the D Wi-Fi Gateway’s Power port. Plug the BBU into a standard electrical outlet only. Wait until step 2 to power up the BBU.
• Plug one end of your phone cable into the Wi-Fi Gateway’s Phone Lines 1 & 2 port and the other end into a standard phone or cordless base station. A Voice Line Splitter is required if you have two AT&T U-verse Voice lines.

Questions?
Go online: Visit att.com/uversesupport. To learn more about the benefits and features of your AT&T U-verse service, visit att.com/u-verse/newcustomer

Power up

• Move the switch on the back of the Battery Backup Unit (BBU) to the “on” position.
• Your Wi-Fi Gateway is now powering up. Wait up to five minutes for the Broadband and Service indicator lights to turn solid green. During this time, do not unplug the BB U or green data cable, as this can permanently damage the gateway and significantly delay your Service Activation.
• If the Broadband and Service lights do not turn solid green or continue to blink after 15 minutes, see the “Having Trouble?” section on the back of this guide.
  Note : The BBU must be charged for approximately 18 hours before it is fully operational; however installation of your service may continue while the BBU is charging. The BBU may emit a beeping sound while charging.
  Important : You will have a dial tone after completing step 2, but will only be able to make emergency and toll-free calls until you activate your service in step 3.

Register (required)

Note: You must complete both activation steps in order to use your Internet and Voice services

• Open your Internet browser (e.g., Internet Explorer, Safari, etc.):
• The online registration process will start automatically to help you activate your Internet and Voice services. If it doesn’t start, enter att.net/uverse into your address bar.
• Continue your online registration using the 4-digit passcode you created when you placed your order—it was mailed to you separately for your reference.
• To activate your Voice service to make calls: Call 1.877.377.0016 from the phone you set up in Step 1, and follow the voice instructions to complete the activation.
• Upon successful activation, you will hear the following:
• “Your telephone number is XXX.XXX.XXXX has been successfully activated.”

Go Wi-Fi (optional)

Write down the Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) to configure additional Wi-Fi devices. This information is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name consists of “ATT” plus the last three digits of the Wi-Fi Gateway’s serial number. Be sure to record this information in the form below.

Now configure your Wi-Fi network

• Go to your computer’s “Wireless Network Settings” and refresh the network list.
• Select your Wi-Fi Network Name (SSID) from the list. You may need to scroll through the list to find your SSID.
• Enter the 10-digit Wi-Fi Password (Wireless Network Key) in the Password field to connect to your network.
• Congratulations! You should now be connected to the Internet via Wi-Fi.

Stay connected on the go!
AT&T Wi-Fi Basic is included with your AT&T U-verse High-Speed Internet service, so you can access the Internet at thousands of AT&T Wi-Fi Hot Spots across the country. Visit attwifi.com to learn more.

Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or how you communicate.
To set up your voicemail from your home phone:

1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set up your mailbox.
3. After creating your PIN, be sure to set up your authentication code. This will allow you to reset your PIN over the phone if you forget it.

After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your voicemail messages to your qualifying Wi- Fi device or computer. By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the order in which you listen to them or even read your messages as voicemail-to-text.

Manage your U-verse Phone and Voicemail features

To manage Phone Features online:

1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE VOICE FEATURES

To manage Voicemail Features online

1.  Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
5. For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures.

Having trouble?
Here are a few common issues to check:

What is your service activation date?
Do not attempt to install your service until 8 pm or later on your service activation date. You can find this date on your packing slip.

Did you make the mandatory activation call?
You must complete activation for your AT&T U-verse Voice service to work correctly. See step 3.

Still, having problems?
Many issues can be resolved with three simple steps:

1. Check your connections. Check all cables and cords to ensure they are connected properly and securely.
2. Power down, power up. Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged for 15 seconds and plug it back in.
3. Wait for blinking indicator lights. You may need to wait up to two minutes for the blinking indicator lights to turn solid green.

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