LiftMaster CAPXLV Smart Video Intercom User Guide
- June 4, 2024
- LiftMaster
Table of Contents
**LiftMaster CAPXLV Smart Video Intercom User Guide
**
A Smarter Way In.
-
Seeing is believing. Whether its delivery people or invited friends, the myQ Community app lets you feel secure about who you are letting in before you grant access.
-
You hold the keys. Never worry about forgetting your keys again.
You can unlock authorized entrances right from your smartphone or Siri® for yourself or guests at any time. -
Quick pass to pizza. Expecting a pizza delivery within the next hour?
Or an out-of-town guest over the weekend? Share virtual passes with guests or delivery people from the app so your visitors can get in without waiting for you to pick up the phone.
Account Setup
- Look for an email invitation from your Community Manager.
- Follow the instructions in the invite to download the myQ Community app and create an account.
- When prompted, accept the invitation or enter the access code.
Note: Be sure to give the app permission to access your microphone and make sure you have turned on notifications.
Need Assistance?
- For More Information
Visit our support page
https://support.chamberlaingroup.com/s/myq-community-app-support for further assistance
Video Call Instructions
Answering Video Calls (iOS)
Locked phone
Unlocked phone
Answering Video Calls (Android)
Locked phone
Unlocked phone
Press to Unlock Instructions
Press and HOLD to Unlock.
Unlocked button will be displayed until the entrance relocks.
Event History and Video Playback Instructions
Shows all of your app activity.
If your community has video, clips of all of your access events will be
available for 24 hours**.
Click on any available video clips and it will play and allow you to share or
download.
**30-days if your Community Manager subscribes to increased storage.
Create Virtual Passes for Guests or Deliveries
-
Navigate to Guest Pass, tap create icon and select a pass type.
-
Name your pass.
-
Select Entrance(s).
-
Select access period.
-
Review and create pass.
-
Share via text messages or email.
Common Questions
Answering a Video Call:
Will I see the video as soon as I answer the call?
Once you follow the steps above to answer the call, you may see a green screen for a few seconds while the video is loading.
What happens when I miss a video call from my guest?
The call will roll over to an audio call, that you can answer and grant access as you normally do. Missed called will go to voice mail.
I can’t hear the person at the entrance and/or they can’t hear me, what is wrong?
Did you allow access to your phone speaker and microphone during set up? If you did not, go to your phone settings, look for the myQ Community app, and allow access to the speaker and microphone.
Why isn’t my video displaying properly?
A strong Wi-Fi or cellular connection is critical for video to work properly. A weak signal or connection could result in a compromised video image or an audio only call.
Event History / Video Clips:
How long are video clips stored in the app’s event history?
The community subscription comes with 24 hours of history storage of videos
call events, guest pass events, and press to unlock events.
Anything beyond that time period will not be accessible via the app. A
community can purchase 30 days video storage to increase the event history in
the app to 30 days.
How do I download a video clip from my history?
Navigate to app history menu option, select the video that you want to
download, tap on the save video icon on top right corner of the app and then
select “Save Video”. This action will download the video to your gallery or
photos.
Is sound/audio available with video clips stored in my history?
To maintain your privacy and the privacy of your guest’s audio is not available in historic video clips. You will be able to interact two ways when you are in a video call with your visitor/guest but that same event if reviewed after the fact will not contain the associated audio in the history logs.
Press to Unlock:
What does it mean when I get an “Access Denied/Out of Schedule” message when I press to unlock?
A community may have a schedule for certain entry points. For example, if the gym is open from 9am-5pm, you will not be able to use the app to unlock the gym entrance outside the scheduled timeframe.
Guest Management:
Why am I not seeing amenity doors like the gym and pool to share with my guest?
Guest passes are only allowed for entrances that are on 24/7 schedule. If an amenity door’s schedule is 9am-5pm then that door will not be allowed to be shared with guests.
When do I use each of the pass types?
Delivery Pass can be used for food or package deliveries. It is valid for ten
days but will be revoked shortly after the first use.
Temporary Pass can be used for a weekend guest or service provider that
requires access for a longer duration. Recurring Pass can be used for
recurring visitors like baby sitters or dog walkers that require weekly
access.
Is there another way to share a guest pass other than emails or text messages?
IIf you want to share the guest pass out of the community app, you have the ability to do so by selecting Send Recurring Pass and use “share via” option. This will allow you to share using any 3rd party apps that are installed on your phone.
I see an option to create a guest pass, however, when I start creating one I do not see any entrances to share with my guest?
Your property manager will have to authorize doors that can be shared with a guest in order for it to appear during pass creation.
General App Questions:
Can I share my app license with other people in my household?
No, Your app license may not be used on another device, even if they are using your credentials to login.
Still have questions?
Visit https://support.chamberlaingroup.com/s/community-by-myq-app-support
© 2022 The Chamberlain Group, LLC. All Rights Reserved. myQ and the
myQ logo are registered trademarks of The Chamberlain Group, LLC.
LMPAENFLMYQCOM 3/22
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>