Lucid HEARING LBL-1063 Hearing App User Guide
- June 12, 2024
- Lucid HEARING
Table of Contents
Lucid HEARING LBL-1063 Hearing App
Product Information: Lucid Hearing App for Android
Thank you for purchasing Lucid Hearing’s over-the-counter hearing aids. The
Lucid Hearing App for Android allows you to easily set up and connect your
hearing aids to your mobile device for app control and streaming.
We’re Here to Help
We understand the importance of not missing any important moments, so we are
always available to support your healing journey.
Step 1: Check Your Phone Compatibility
You can check if your phone is compatible with the Lucid Hearing App by
visiting www.lucidhearing.com/mobile-phone-
compatibility.
Step 2: Download the Lucid Hearing App
When your hearing aids are powered on, you can download the Lucid Hearing
App from Google Play. Alternatively, you can use your phone camera to scan the
provided code for direct download.
Step 3: Pairing/Connecting To the App
Follow these steps to pair and connect your hearing aids to the Lucid
Hearing App:
- Open the app and click on “Start Using Lucid Hearing” on the welcome screen to begin the sign-up process.
- If you already have a Lucid Hearing account, use the email associated with your profile. If you have a password set up, log in with that password. Otherwise, create a new password to protect your account.
- If you do not have a Lucid Hearing account, use any email you prefer. After creating a password, check your email (including junk mail) for a confirmation link. Click on the link to confirm your account.
- Once confirmed, create your account and start navigating the app.
- In the app, go to the “Pair Your Device” screen where your hearing aids will be displayed.
- Make sure your hearing aids are charged and powered on. Accept the app permissions to find nearby devices. Check the box and click “Pair” at the bottom of the screen. If prompted, click “Pair” on the pairing request dialog.
Product Usage Instructions: Lucid Hearing App for Android
Volume Control
After pairing your hearing aids, follow these steps to adjust the volume:
- A prompt will ask you to insert the devices into the charging case (if applicable) and then remove them.
- The Volume screen will appear, allowing you to adjust the volume of both hearing aids together.
- To adjust independently, toggle the “Both” switch off. Slide the bar up and down to control volume or click to mute your aids if needed.
Hearing Aid Status
In the top right corner of the Volume screen, you will see a green and
white battery icon box. Click on this box to view the battery level charge of
your connected hearing aids. To exit the screen, click “Close”.
Programs
On the Programs tab, you can select the desired listening profile for your
hearing aids. You have the option to select the same program for both or
choose a unique setting for each individual side.
ANDROID CONNECTIVITY GUIDE CONNECTING (PAIRING) YOUR HEARING AIDS TO YOUR
MOBILE DEVICE FOR APP CONTROL & STREAMING
Thank you for your purchase of Lucid Hearing’s over-the-counter hearing aids.
This guide will help you easily setting up and connect your hearing aids.
WE’RE HERE TO HELP
We know you don’t want to miss any important moments, so we’re letting you
know that we’re always available to support your hearing
journey.Lucidhearing.com for Chat Support MON-SAT 8AM–6PM CST Email:
Support@lucidhearing.com
Call: (800) 785–6052 MON-SAT 8AM–6PM CST
STEP 1: Check Your Phone Compatibility
You can check for compatibility at: www.lucidhearing.com/mobile-phone-
compatibility
STEP 2: Download the Lucid Hearing App
When your hearing aids are powered on, you can connect to the Lucid Hearing
App to customize your hearing experience. You’ll find it in Google Play.
For ease, you can use your phone camera to scan this code to download the Lucid Hearing app for Android.
STEP 3: Pairing/Connecting To App
Open the app and follow these steps:
Once your app is downloaded, open the app and your first screen will be a
welcome screen. Click on Start Using Lucid Hearing and begin the sign-up
process.
Customers with a current Lucid Hearing account: Use the email associated with your profile. If you already have a password set up, log in and enter that password. If you do not have a password currently set up, then create a new password to protect your account.
Customers without a current Lucid Hearing account: If this is your first time as a customer, use any email you prefer. After creating a password, the system will generate an email to confirm your account. Check your junk mail if you don’t see it.
STEP 3: Pairing/Connecting To App (Continued)
Once you’ve received the email and clicked on the link to confirm, you’re
ready to create your account and start navigating the app.
Once complete, you’ll be greeted by a welcome screen. Within the Lucid Hearing app, your hearing aids will appear on the Pair Your Device screen.
Pairing: Your hearing aids should be charged and taken out of their case (if applicable) to power on. Accept the app permissions to find nearby devices. Check the box, then click Pair at the bottom of the screen. Click Pair on the pairing request dialog if prompted.
The Lucid App Volume control:
After pairing your hearing aids, a prompt will ask you to insert the devices into the charging case (if applicable) and then remove them. Next, the Volume screen will allow you to adjust the volume of both hearing aids together.
To adjust independently, toggle Both switch off. Slide the bar up and down to control volume or click to mute your aids if needed.
Hearing Aid Status: In the top right corner of the Volume screen you will see
the green and white battery icon box.
By clicking on this box, it will show your connected hearing aids and their
battery level charge. To exit the screen, click Close.
Programs
On the Programs tab, you will select the desired listening profile for your hearing aids. You can select the same program for both, or select a unique setting for each individual side.
Both settings will appear when both hearing aids are set to the same program and disappear when unique programs are selected.
The Programs tab will allow you to change between listening settings pre- programmed for your convenience. Explore programs for both aids or toggle to allow independent control of the left and right aid if needed.
Audio EQ:
The Audio EQ offers two very useful features. Explore Audio Mix and the Audio
Equalizer sections below to learn how to customize your listening experience.
Audio Mix
The Audio Mix allows you to balance Ambiance with Streaming volume in real
time. Drag the switch to the right to hear more of what you’re streaming and
less ambient background noise, or drag it further to the left to allow more
environmental awareness and less audio signal.
The Audio Equalizer allows you to manipulate four independent frequency ranges (Bass, Mid Low, Mid High, Treble) designed to customize or fine-tune your individual streaming preference. You achieve this by simply touching the slide bar and sliding it to the desired position.
Unlock/Lock
To adjust the audio while media is paused or stopped, unlock by sliding the
toggle switch next to the Audio Mix. Your changes will be made once you resume
listening.
LucidShape
LucidShape gives you the ability to adjust specific frequencies according to
your listening preferences and needs. Here we will demonstrate how to use
LucidShape to adjust your hearing aids.
First, select which hearing aid you would like to adjust at the top of the
screen. You can choose to adjust the left and right individually, or both
together. LucidShape automatically defaults to both.
Live Environment mode: listen to the environment around you as you begin to adjust your listening program.
Balance L+R mode: both left and right hearing aids will play a tone
simultaneously to help you adjust the balance between the hearing aids.
Note that when you open Lucidshape you are automatically adjusting the program
you are currently in, but you can manually select to a different program.
Sweep button: Within the L+R screen, press Sweep to run through all the frequencies and play tones from low to high. Listen to each frequency and make adjustments to volume as needed. You can also use the Balance L+R screen to touch an individual frequency, which will play that tone as you adjust the volume at that frequency.
To increase volume and sensitivity, just press, hold, and drag upwards.
To
decrease volume and sensitivity, drag down.
Once you are satisfied with the sound, click Save at the bottom left of the
screen. To start over, click Reset and your hearing aids will be reset to
their original setting.
Settings
Here you will find information about your hearing aids, a helpful User Guide
for the Lucid Hearing app, LucidShape and support.
Personal Information: Access this tab to update your information.
Within the Hearing Aid Information screen, you can view firmware information, view the model of your hearing aids, as well as disconnect your hearing aids from the app.
Settings (Continued)
Inside the User Guide, select Overview to access useful slides by clicking Next to walk you through the app.
FREQUENTLY ASKED QUESTIONS
Q: I’m struggling to use the app. How can I get a representative to help
me?
A: You can get access to support in three ways:
- Lucidhearing.com for Chat Support MON-SAT 8AM–6PM CST
- Email: Support@lucidhearing.com
- Call: (800) 785–6052 MON-SAT 8AM–6PM CST
Q: I bought Over-The-Counter hearing aids but still have problems hearing.
Why?
A: You may need a hearing exam to determine the recommended steps. You can
schedule a free, in-depth examination by visiting one of our hearing centers.
Find a location and schedule online at lucidhearing.com or call (800)
785–6052.
Q: I hear weird noises when I insert my hearing aid. Why?
A: When inserting your hearing aids for the first time, there can be feedback
or whistling if your hearing aids are not fully inserted or you do not have a
good seal. Make sure they are completely inserted.
Q: What’s the difference between an Over-the-Counter (OTC) and a
prescription hearing aid?
A: OTC hearing aids are designed to help people with perceived mild to
moderate hearing loss and require no exam or prescription to purchase.
Prescription hearing aids are suitable for anyone with perceived mild and
moderate hearing loss as well, but also for those with severe or profound
hearing loss. They do require a hearing test and prescription provided by a
licensed hearing professional. The best way to determine which type of hearing
aid is right for you is to have a hearing test to accurately determine your
level of hearing impairment.
Q: Where can I get my hearing tested?
A: Lucid Hearing is proud to offer free hearing tests for people age 19+. We
have nearly 500 hearing aid centers nationwide, mainly inside Sam’s Clubs. Go
to lucidhearing.com to find a center nearest you. You can also call (800)
785–6052 to schedule a hearing test.
- Mild hearing loss: If one-on-one conversations are fine, but you’re having difficulty understanding some words when there’s a lot of background noise, you may have mild hearing loss. Technically speaking, it’s defined as having hearing loss between 26 – 40 decibels.
- Moderate hearing loss: At this level, you’re asking people to repeat themselves a lot during conversations – in person and on the telephone. People with this degree of hearing loss cannot hear sounds lower than 41 – 55 decibels.
Prescription hearing aids are your best solution if you have severe or profound hearing loss:
- Severe hearing loss: If you can’t hear people speaking without the use of a hearing aid or other amplification, or you tend to rely on social cues to understand the conversation, you likely have severe hearing loss. People with this degree of hearing loss cannot hear sounds lower than 71 – 90 decibels.
- Profound hearing loss: If you have profound hearing loss, you can only hear extremely loud conversations or sounds – and even then, it’s difficult to understand without a hearing aid or cochlear implant. People with this degree of hearing loss cannot hear sounds lower than 91+ decibels.
©2023 Lucid Hearing Holding Company, LLC. Lucid Hearing is a registered trademark of Lucid Hearing Holding Company, LLC. All rights reserved. LBL-1063 Rev 01
References
- Home | Lucid Hearing - Lucid Hearing
- Mobile Phone Compatibility - iPhone and Android list - Lucid Hearing