Lucid HEARING APPLE iOS and iPadOS Hearing App User Guide
- June 12, 2024
- Lucid HEARING
Table of Contents
Lucid HEARING APPLE iOS and iPadOS Hearing App
Product Information
The Lucid Hearing App is designed for Apple devices running iOS and iPadOS. It
allows users to control and customize their Lucid Hearing over-the-counter
hearing aids.
Compatibility
The Lucid Hearing App is compatible with iPhone models 6 or newer. To check
compatibility, visit www.lucidhearing.com/mobile-phone-
compatibility
Downloading the App
To download the Lucid Hearing App:
- Power on your hearing aids
- Go to the App Store on your iPhone
- Search for “Lucid Hearing”
- Download and install the app
Product Usage Instructions
Connecting (Pairing) Your Hearing Aids to Your Mobile Device for App
Control & Streaming
Follow these steps to connect your hearing aids to your mobile device:
- Remove your hearing aids from the charging case, if applicable.
- On your iPhone, go to Settings.
- Select Accessibility.
- Select “Hearing Devices” from the options.
- Select your hearing aid device from the list that appears.
- If prompted, click on “Pair” twice to complete the pairing process.
- Your hearing aids should now be connected and successfully paired.
Pairing/Connecting to the App
To pair/connect your hearing aids to the Lucid Hearing App:
- Open the Lucid Hearing App.
- If you already have a Lucid Hearing account, enter your email and password to log in. If not, create a new account using any email address.
- Follow the on-screen instructions to complete the sign-up process.
- Once signed in, your hearing aids will appear on the “Pair Your Device” screen.
- Make sure your hearing aids are powered on and out of their case (if applicable).
- Check the box next to your hearing aids and click “Pair” at the bottom of the screen.
The Lucid App
Volume Control: Your app will open to the Volume screen by default. Here,
you can adjust the volume of both hearing aids together. To adjust the volume
independently, toggle the “Both” switch off. The app will always set the
volume to the middle level upon start-up or when resetting the hearing aids.
APPLE CONNECTIVITY GUIDE CONNECTING (PAIRING) YOUR HEARING AIDS TO YOUR
MOBILE DEVICE FOR APP CONTROL & STREAMING
Thank you for your purchase of Lucid Hearing’s over-the-counter hearing aids.
This guide will help you easily set up and connect your hearing aids.
WE’RE HERE TO HELP
We know you don’t want to miss any important moments, so we’re letting you
know that we’re available to support your hearing journey.Lucidhearing.com for
Chat Support MON-SAT 8 AM–6 PM CST Email:
[email protected]
Call: (800) 785–6052 MON-SAT 8 AM–6 PM CST
STEP 1: Check Your Phone Compatibility
You should be able to use your hearing aids with iPhone models 6 or newer. You
can check for compatibility at: www.lucidhearing.com/mobile-phone-
compatibility
STEP 2: Download the Lucid Hearing App
When your hearing aids are powered on, you can connect to the Lucid Hearing
app to customize your hearing experience. You’ll find it in the App Store. For
ease, use your phone camera to scan this code to
download the Lucid Hearing app for iPhone.
STEP 3: Pairing/Connecting Hearing Aids to Bluetooth®
Using Bluetooth to Connect, follow these steps: Once your app is downloaded,
open up your settings to pair hearing aids to your device.
Let’s take it step by step:
- Remove hearing aids from the charging case, if applicable.
- On your phone, go to→ Settings
- Go to→ Accessibility
- Go to→ ‘Hearing Devices
- For best results, unpair any other hearing aid devices that appear before continuing to pair hearing aids.
- “Device Name” or “(Your Name) HA” should appear, click on this tab
- A prompt will appear asking to pair twice. Click on Pair each time.
- Hearing aids should now read as connected and are successfully paired.
STEP 4: Pairing/Connecting To the App
Oppeen tn the ae ap and fd follow these se steps:s:
Once your app is downloaded, open the app and your first screen will be a
welcome screen. Click on Start Using Lucid Hearing and begin the sign-up
process.
Customers with a current Lucid Hearing account: Use the email associated with your profile. If you already have a password set up, log in and enter that password. If you do not have a password currently set up, then create a new password to protect your account.
Customers without a current Lucid Hearing account: If this is your first time as a customer, use any email you prefer. After creating a password, the system will generate an email to confirm your account. Check your junk mail if you don’t see it.
STEP 4: Pairing/Connecting To App (Continued)
Once you’ve received the email and clicked on the link to confirm, you’re
ready to create your account and start navigating the app.
Once complete, you’ll be greeted by a welcome screen. Within the Lucid Hearing app, your hearing aids will appear on the Pair Your Device screen.
Pairing:
Your hearing aids should be charged and taken out of their case (if
applicable) to power on. Check the box, then click Pair at the bottom of the
screen. 2023 Lucid Hearing Holding Company, LLC. LucidShape, and powered by
Lucid are registered trademarks of Lucid Hearing Holding Company, LLC. Apple,
iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and
other countries. All rights reserved. LBL-1064 Rev.
The Lucid App Volume control:
Your app will automatically open to the Volume screen where you can adjust the volume of both hearing aids together. To adjust independently toggle Both switch off.
The app will always set the volume to the middle level upon start-up or resetting the hearing aids.
Toggle the switch to the right to allow independent control. Slide the bar up and down to control volume or click to mute your aids if needed.
Hearing Aid Status: In the top right corner of the Volume screen you will see the green and white battery icon box.
By clicking on this box, it will show your connected hearing aids and their battery level charge. To exit the screen, click Close.
Programs:
On the Programs tab, you will select the desired listening profile for your
hearing aids. You can select the same program for both, or select a unique
setting for each individual side. To learn more about each program, visit the
instruction manual included with your device. Both settings will appear when
both hearing aids are set to the same program and disappear when unique
programs are selected.
Note: program names will vary depending on the product. The Programs tab
will allow you to change between listening settings pre-programmed for your
convenience. Explore programs for both aids, or toggle to allow independent
control of the left and right aid if needed.
Audio EQ:
The Audio EQ offers two very useful features. Explore Audio Mix and the Audio
Equalizer sections below to learn how to customize your listening experience.
Audio Mix
The Audio Mix allows you to balance Ambiance with Streaming volume in real
time. Drag the switch to the right to hear more of what you’re streaming and
less ambient background noise, or drag it further to the left to allow more
environmental awareness and less audio signal.
Audio Equalizer The Audio Equalizer allows you to manipulate four independent frequency ranges (Bass, Mid Low, Mid High, Treble) designed to customize or fine-tune your individual streaming preference. You achieve this by simply touching the slide bar and sliding it to the desired position.
Unlock/Lock
To adjust the audio while media is paused or stopped, unlock by sliding the
toggle switch next to the Audio Mix. Your changes will be made once you resume
listening.
LucidShape
LucidShape gives you the ability to adjust specific frequencies according to
your listening preferences and needs. Here we will demonstrate how to use
LucidShape to adjust your hearing aids.
First, select which hearing aid you would like to adjust at the top of the
screen. You can choose to adjust the left and right individually, or both
together. LucidShape automatically defaults to both.
Live Environment mode: listen to the environment around you as you begin to adjust your listening program.
Balance L+R mode: both left and right hearing aids will play a tone
simultaneously to help you adjust the balance between the hearing aids.
Note that when you open LucidShape you are automatically adjusting the program
you are currently in, but you can manually select to adjust a different
program.
LucidShape® (Continued)
Sweep button: Within the L+R screen, press Sweep to run through all the frequencies and play tones from low to high. Listen to each frequency and make adjustments to volume as needed. You can also use the Balance L+R screen to touch an individual frequency, which will play that tone as you adjust the volume at that frequency.
To increase volume and sensitivity, just press, hold, and drag upwards.
To decrease volume and sensitivity, drag down.
Once you are satisfied with the sound, click Save at the bottom left of the
screen. To start over, click Reset and your hearing aids will be reset to
their original setting.
Settings
Here you will find information about your hearing aids, a helpful User Guide for the Lucid Hearing app, LucidShape and support. Personal Information: Access this tab to update your information. To disconnect, scroll to the bottom of the screen and select Change or Disconnect. This will unpair your current hearing aids with the app. Within the Hearing Aid Information screen, you can view firmware information, view the model of your hearing aids, as well as disconnect your hearing aids from the app.
Settings (Continued)
Inside the User Guide, select Overview to access useful slides by clicking Next to walk you through app. The Get Help tab will connect you with our website as well as our customer support number. Click on the phone number to reach our representatives and find business hours.
FREQUENTLY ASKED QUESTIONS
Q: I’m struggling to use the app. How can I get a representative to help me? A: You can get access to support in three ways:
- Lucidhearing.com for Chat Support MON-SAT 8AM–6PM CST
- Email: [email protected]
- Call: (800) 785–6052 MON-SAT 8AM–6PM CST
Q: I bought Over-The-Counter hearing aids but still have problems hearing.
Why?
A: You may need a hearing exam to determine the recommended steps. You can
schedule a free, in-depth examination by visiting one of our hearing centers.
Find a location and schedule online at lucidhearing.com or call (800)
785–6052.
Q: I hear weird noises when I insert my hearing aid. Why?
A: When inserting your hearing aids for the first time, there can be feedback
or whistling if your hearing aids are not fully inserted or you do not have a
good seal. Make sure they are completely inserted.
Q: What’s the difference between an Over-the-Counter (OTC) and a
prescription hearing aid?
A: OTC hearing aids are designed to help people with perceived mild to
moderate hearing loss and require no exam or prescription to purchase.
Prescription hearing aids are suitable for anyone with perceived mild and
moderate hearing loss as well, but also those with severe or profound hearing
loss. They do require a hearing test and prescription provided by a licensed
hearing professional. The best way to determine which type of hearing aid is
right for you is to have a hearing test to accurately determine your level of
hearing impairment.
Q: Where can I get my hearing tested?
A: Lucid Hearing is proud to offer free hearing tests for people age 19+. We
have nearly 500 hearing aid centers nationwide, mainly inside Sam’s Clubs. Go
to lucidhearing.com to find a center nearest you. You can also call (800)
785–6052 to schedule a hearing test.
Q: How do I know if an OTC hearing aid will work for me or if I should get
a prescription hearing aid instead?
A: This answer depends on your level of hearing loss. To get an accurate
understanding of your hearing loss, it’s best to see a professional and get a
hearing test done. Here’s a breakdown of the degrees of hearing loss as
defined by the American Speech-language Hearing Association to help you
understand OTC versus prescription hearing aid performance:
- Mild hearing loss: If one-on-one conversations are fine, but you’re having difficulty understanding some words when there’s a lot of background noise, you may have mild hearing loss. Technically speaking, it’s defined as having hearing loss between 26 – 40 decibels.
- Moderate hearing loss: At this level, you’re asking people to repeat themselves a lot during conversations – in person and on the telephone.
- People with this degree of hearing loss cannot hear sounds lower than 41 – 55 decibels.
Prescription hearing aids are your best solution if you have severe or profound hearing loss:
- Severe hearing loss: If you can’t hear people speaking without the use of a hearing aid or other amplification, or you tend to rely on social cues to understand the conversation, you likely have severe hearing loss.
- People with this degree of hearing loss cannot hear sounds lower than 71 – 90 decibels.
- Profound hearing loss: If you have profound hearing loss, you can only hear extremely loud conversations or sounds – and even then, it’s difficult to understand without a hearing aid or cochlear implant. People with this degree of hearing loss cannot hear sounds lower than 91+ decibels.
©2023 Lucid Hearing Holding Company, LLC. LucidShape, and powered by Lucid are registered trademarks of Lucid Hearing Holding Company, LLC. Apple, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. All rights reserved. LBL-1064 Rev 01
References
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