Calix 812G GigaHub User Guide

Calix 812G GigaHub

Product Information:

The GigaHub model 812G is a broadband service device that provides Ethernet and telephone connectivity. It comes with a power adapter, wall mount bracket, tabletop mounting stand, and a quick start guide. The product is manufactured by Calix and can be accessed online for additional documentation and support.

Package Contents

• GigaHub – Model 812G
• Power Adapter (Optional – may ship separately or with UPS*)
• Wall mount bracket (Integrated Fiber Management Tray)
• Tabletop mounting stand
• GigaHub Quick Start Guide
• Product identification labels with login credentials (x2)

Quick Look:

Installation Variables:

Ensure you have the appropriate drills, drill bits, and fasteners for routing subscriber services and/or power cables as they pass through walls.

Product Usage Instructions

Tabletop Mounting:

1. Line up the GigaHub and Tabletop Stand as shown in the diagram.
2. Slide the GigaHub down onto the Tabletop Stand until flush.
3. Push the stand to the right while pulling the GigaHub to the left until locked into place.

Wall Mounting:

The GigaHub can be wall-mounted using the provided Integrated Fiber Management Tray. Alternatively, it can be mounted into a Structured Wiring Enclosure.

Follow the dimensions provided in the manual to ensure proper wall mounting.

Connecting the Equipment:

1. Remove the GigaHub from its packaging and inventory all parts.
2. Remove the fiber access cover and set it aside temporarily.
3. Plug in the power adapter to an available wall socket and attach the other end to the GigaHub’s power port.
4. Attach the fiber pigtail to the bulkhead fitting on the GigaHub until it snaps into place. Reinstall the fiber access cover.
5. Push the ON/OFF switch (model 812G-2 only) to ON and allow the GigaHub to boot up (about 3 minutes).

Connecting Outside Services:
Refer to the relevant documentation for instructions on connecting outside services to the GigaHub.

This document provides general installation practices for the GigaHub model 812G.
This document also provides guidance for site preparation, installation, and basic troubleshooting.

Scan the QR code at left to access the installation instructions for this product. All product documentation is available online from the Calix Resource Center
( support.calix.com).

Package Contents

• GigaHub – Model 812G
• Power Adapter (Optional – may ship separately or with UPS*) Wall mount bracket (Integrated Fiber Management Tray)
• Tabletop mounting stand
• GigaHub Quick Start Guide (this document)
• Product identifi cation labels with login credentials (x2)
  Note: For instructions on installing the optional UPS, refer to the GigaHub Installation Guide.

Quick Look

Installation Variables

Before installing the 812G GigaHub, consider what additional services may be implemented. Various Ethernet and telephone ports are available on the back of the unit which may or may not be used. Prior to determining the unit’s fi nal location, you need to account for the following variables:

• Where will the telephone lines be routed?
• Where will the Ethernet cables be routed?
• What type of building material is used in the home? Make sure you have the appropriate drills, drill bits and fasteners for routing subscriber ser-vices and/or power cables as they pass through walls and the like.

Tabletop Mounting
The 812G GigaHub can be mounted on a tabletop in a “tower” confi guration using the tabletop stand shipped with the product.

1. Line-up GigaHub and Tabletop Stand as shown. Allow a 9/16” offset between the bottom corner of the GigaHub and the top edge of the Tabletop Stand
2. Slide GigaHub down onto Tabletop Stand until flush
3. Push stand to the right while pulling the GigaHub to the left until locked into place

Wall Mounting
The 812G GigaHub can be wall mounted using the provided Integrated Fiber Management Tray. As an alternative, the 812G can be mounted into a Struc-tured Wiring Enclosure.

Wall Mounting Dimensions

In order to facilitate wall mounting of the 812G GigaHub, a Fiber Manage-ment Tray (wall mount bracket) is required (included with the GigaHub).

Note: Mounting holes with double ring indicate standard Structured Wiring Enclosure Spacing (Levithon)

Connecting the Equipment

1. Remove the 812G GigaHub from its packaging and inventory all parts.
2. Remove the fi ber access cover and set aside temporarily.
3. Plug in the power adapter to an available wall socket and attach the other end to the Gigahub’s power port.
4. Attach the fi ber pigtail to the bulkhead fi tting on the GigaHub until it snaps into place. Re-install the fi ber access cover.
5. Push the ON/OFF switch (model 812G-2 only) to ON and allow the GigaHub to boot up (about 3 minutes).

Connecting Outside Services

Subscriber voice, IP video and data services are attached to the rear of the GigaHub.

1. Locate the telephone, video, and data cables coming from the subscriber’s home.
2. Connect the incoming telephone lines to the RJ-11 connectors on the rear of the GigaHub.
3. Connect CAT5 or better Ethernet cables to the LAN Ethernet Ports (RJ-45) for direct-attached devices.
4. Secure all subscriber service wiring as appropriate.

Default Device Settings

Inserted inside the shipping carton of each 812G GigaHub, the inventory label (x2) provides necessary product information that may be attached to a work order or applied to the exterior of the device for future reference.

• ONU MAC address
• Default IP address of the home gateway router (needed at initial turn-up)
• Default login credentials (User Name/Password)

Getting Started

To turn up network services on the 812G GigaHub, two options are available:

1. Connect an active optical fi ber to the 812G GigaHub’s bulkhead fi tting, power the unit on, and allow the network OLT (for example, a Calix E7) to discover the device as an unprovisioned ONT. At the OLT, the net-work administrator will provision the GigaHub and provide operational parameters remotely.
2. With the fi ber disconnected, access the Smart Activate or Voice Activate application included with the 812G and then enter the Registration ID into the application. With the Registration ID having previously been entered at the OLT, once the fi ber is connected, the GigaHub will come up as a provisioned ONT based on the pre-provisioning that was completed for that Registration ID.

Home Gateway Settings

To turn up home gateway services on the 812G GigaHub, complete the following tasks:

1. Connect your PC to any LAN Ethernet port on the GigaHub using a standard Ethernet cable.
2. Open a browser and enter the IP address of the GigaHubs Embedded Web Interface (EWI): http://192.168.1.1.
3. Enter the credentials provided on the label shipped inside the GigaHub box.
4. Navigate to the Quick Start Menu and set-up the following:
5. Choose how to connect to the Internet
6. Set the local time zone (may be automatically set by network)

For more information about device provisioning from the EWI, refer to the GigaHub User’s Guide.

Frequently Asked Questions

Q: How do I reset the device without having to unplug the unit?
A: If the RESET button is depressed for less than 5 seconds, it resets the unit using the current confi guration settings.

Q: How do I reset the device back to factory settings?
A: Pressing the RESET button on the back of the unit for at least 5 seconds,or access the “Restore Defaults” reset button located in the “Utilities” section of the Embedded Web Interface.

Q: What if the User Name or login keys are forgotten?
A: Try setting up the wired connection and confi guring the wireless encryption again.

• Press the reset button of the wireless router for at least fi ve seconds.
• Device reverts to factory default settings
• Custom confi guration options (such as remote management credentials) are reset as well.

Q: What mounting options are available for installing the 812G?
A: The 812G should be installed using the tabletop stand or wall mount bracket to ensure best Wi-Fi performance and proper fi ber optic cable management. The 812G can be installed in a fl at orientation on a desktop independent of the tabletop stand. Please ensure that fi ber optic cable can be properly routed to the device without excessive bends or pinching of the cable.

Q: What do I do if I cannot log on to the 812G gateway?
A: Contact your service provider.

Q: Who do I contact for service and support?
A: Contact your service provider.

Safety Information

The 812G GigaHub is a highly sophisticated electronic device. To get the most out of it, be sure to read the following about product care, safety and efficient use.

• Treat the product with care, keep it in a clean and dust-free environment.
• Do not expose the GigaHub to liquid, moisture or humidity.
• Do not expose the GigaHub to extreme high or low temperatures; refer to the topic Environmental Conditions for more detailed information.
• Do not expose the GigaHub to open fl ames or lit tobacco products.
• Do not drop, throw, or try to bend the product, since rough treatment could damage it.
• Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool.
• Do not attempt to disassemble the GigaHub. A broken warranty seal will void the warranty. The product does not contain consumer-serviceable components. Only Certifi ed Service Centers should perform service.
• Do not use any accessories other than those approved by the manufacturer or your service provider. Use of non-original or non-approved accessories may result in loss of performance, damage to the product, fi re, electric shock or injury, and may violate regulations. The warranty does not cover product failures that have been caused by use of non-original or non-approved accessories.

Potentially Explosive Atmosphere
Do not use the GigaHub in an area where a potentially explosive atmosphere exists.

Intended Use
This product is classifi ed as telecommunication equipment not intended for direct purchase by the public.
This product is designed and approved for use in an indoor location only.

CAUTION! Use of any controls, adjustments, or procedures other than those specifi ed herein may result in hazardous radiation exposure.

Power Supply

• Ensure that a suitable AC power outlet is situated near the GigaHub and easily accessible.
• Connect the power supply cord only to the AC power outlet that meets the specifi cations marked next to the appliance AC power inlet on the GigaHub.
• Never alter the AC power cord. If necessary have the correct outlet installed by a qualifi ed electrician or call your service provider for assistance.
• To reduce the risk of damage to the electric cord, remove it from the outlet by holding onto the AC power adapter rather than the cord. Make sure the cord is positioned so that it will not be stepped on, tripped over or otherwise subjected to damage or stress.

WARNING! Do not use any other power adapter except the one that accompanies this unit or a power supply identifi ed in the list below. Use of another adapter could result in damage to the unit. To prevent electrical shock, please do not open the cover. The following power adapt-er is qualfi ed for use with this GigaHub.

This GigaHub must be powered by Dee Van Enterprise Co., LTD.
DSA-24PFD-15FUS 120200 or equivalent UL Listed LPS power source rated at: Input: 100-240 VAC, 50/60 Hz, 0.5A,
Output: 12 VDC, 2A. TMA 45°C.

Class 1 Laser Device

WARNING! Optical Safety for Fiber Optic Modules. Never look at the transmit laser while it is powered on. Never look into the fi ber optic port when the device is powered on. Never look into the end of the fi ber optic cable at any time.

Children
Do not allow children to play with the GigaHub. It contains small parts that could become detached and create a choking hazard.

Regulatory Information

Declaration of Conformity
Hereby, the manufacturer declares that this product (812G) is in conformity with the requirements and other relevant provisions of the following European directives for the CE mark:

• 1999/5/EC: R&TTE Directive

• 2006/95/EC: Low Voltage Directive

• 2004/108/EC: Electromagnetic Compatibility Directive (EMC)
  Hereby, the manufacturer declares that this product (812G) is in conformity with the following standards of the CB Test Certifi cates:

• IEC 60950-1
  The manufacturer declares that this product ( 812G) is in conformity with the requirements and other relevant provisions of the following Wi-Fi standards:

• IEEE 802.11b/g/n and WPS
  The manufacturer declares that this product (812G) is in conformity with the requirements and other relevant provisions of the following Canadian standards:

• CAN ICES-3 (B)/NMB-3(B)

CAUTION! Changes or modifi cations to this product not expressly approved by the party responsible for compliance could void your authority to operate the equipment and inval-idate approvals.

Environmental Conditions
Maximum environmental values during use:
Temperature: 0° C to +40° C (32° to 104° F), Humidity: 5% to 95% RH, non- condensing

RoHS Compliance
This 812G GigaHub meets the requirements detailed in the European RoHS Directive (2002/95/EC).

WEEE Directive
Requirements according to WEEE directive (2002/96/EC)

Disposal of old electrical and electronic equipment (Applicable in European countries with separate collection systems).
This symbol on the product indicates that this product shall not be treated as household waste. Instead, it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The recycling of materials helps to conserve natural resources. The manufacturer offers take- back and recycling services for products in many locations around the world. Customers are advised to contact their local representative for further information.

License Information

Open Source Software Utilization Notice
The 812G GigaHub uses Open Source Software Programs. Such software programs are made available subject to certain third-party terms and conditions.
The fact that you are about to begin using or have purchased this product requires that you be informed of the use of these software packages and or libraries and in some cases, the third-party terms and conditions applicable to such software. This information can be found on the manufacturer’s support portal. Refer to the appropriate software release notes for additional information on Open Source Software Programs used by this product.

References

• Calix | Calix Services | Calix Software | Calix Inc

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