dreame R20 Cordless Stick Vacuum Cleaner User Manual

: June 12, 2024
: dreame

Table of Contents

dreame R20 Cordless Stick Vacuum Cleaner
Product Information
Product Usage Instructions
Safety Instructions
Product Overview
Installation
Charging
- Battery Status Display
How to Use
How to Use
- Using Different Accessories
Care & Maintenance
Specifications
FAQ
Troubleshooting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

dreame R20 Cordless Stick Vacuum Cleaner

Product Information

Product Name: Dreame R20 Cordless Stick Vacuum
Manufacturer: Dreame Trading (Tianjin) Co., Ltd.
Country of Manufacture : China
Product Weight: 157g
Package Weight: 68g
Product Dimensions: 210*140mm

Product Usage Instructions

Safety Instructions

To prevent accidents including electric shock or fire caused by improper use, please read this manual carefully before use and retain it for future reference.

Product Overview

The Dreame R20 Cordless Stick Vacuum comes with the following components:

Flexible Adapter
Wide Combination Tool
Motorized Mini-Brush
Smart Multi-Surface Brush
Soft Roller Brush
Antistatic Contact Display Screen
Carbon Fiber Rod Release Button
Carbon Fiber Rod
Combination Tool
Charger
2-in-1 Charging & Storage Mount

Vacuum Installation Diagram

Charging Methods

You can charge the vacuum using either of the following methods:

Charging the vacuum with the charger: Connect the charger to a power source and plug it into the vacuum.
Charging the vacuum on the charging mount: Install the 2-in-1 Charging & Storage Mount on the wall using the provided screws and align the vacuum with the mount to charge it.

The word “dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company’s Chinese name “追觅”, which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration and search in technology.

For more information & after-sales support, contact us via aftersales@dreame.tech or https://global.dreametech.com Manufactured by: Dreame Trading (Tianjin) Co., Ltd. Made in China
VTV97A-EU-A00 02/2023

THANK YOU
FOR PURCHASING THIS DREAME VACUUM CLEANER.

Registration Quick Start
Welcome to register a Dreame account by scanning the QR code.
You are available for the User Manual and Special Offers.

With it you are obtaining a high quality product that is engineered for optimal performance. If you have any questions on the product, please contact us: aftersales@dreame.tech.

Safety Instructions

To prevent accidents including electric shock or fire caused by improper use, please read this manual carefully before use and retain it for future reference.

Warning

his product can be used by children aged from 8 years and above and persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge under the supervision of a parent or guardian to ensure safe operation and to avoid any risk of hazards. Cleaning and maintenance shall not be carried out by children without supervision.
The vacuum is not a toy. Children shall not play with or operate this product. Please exercise caution when using the vacuum near children. Do not allow children to clean or maintain the vacuum unless supervised by a parent or guardian.
Do not use the vacuum outdoors or on wet surfaces. Only use the vacuum on dry indoor surfaces. Do not touch the plug or any part of the vacuum with wet hands.
To reduce the risk of fire, explosion, or injury, make sure that the lithium battery and charging adapter are undamaged before use. Do not use the vacuum if either the lithium battery or charger is damaged.
The smart multi-surface brush, motorized mini-brush, battery, carbon fiber rod, and vacuum are electrically conductive and should not be immersed in water or other liquid. Make sure to dry all filters after cleaning.
To prevent injury caused by moving parts, turn off the vacuum before cleaning the smart multi-surface brush. The smart multi-surface brush, dust cup and filter must all be properly installed before using the vacuum.
Only use the original charging adapter. Never use an unoriginal adapter, as this may cause the lithium battery to catch fire.
Do not use the vacuum to pick up flammable or combustible liquids, such as gasoline, or bleach, ammonia, drain cleaners or other liquids.
Do not use the vacuum to pick up drywall particles, ashes like fireplace ash, or smoking or burning materials such as coal, cigarette butts or matches.
Check the area to be cleaned before use. To prevent the openings from being blocked, clear the larger paper, spitball, plastic cloth or sharp objects (such as glass, nails, screws, coins, etc.) and any object which is larger than openings.
Keep hair, loose clothing, fingers and other parts of the body away from the vacuum’s openings and moving parts. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
Do not put any object into the vacuum’s openings. Do not use the vacuum with any opening blocked. Keep free of dust, lint, hair, or other items which may reduce airflow.
Do not lean the vacuum against a chair, table, or other unstable surface, as this may cause damage to the machine or personal injury. If the vacuum becomes damaged or is otherwise malfunctioning, please contact our authorized service department. Never attempt to disassemble the device on your own.
All instructions in the manual for recharging the battery must be strictly followed. Failure to properly charge the battery within the specified temperature range could damage the battery.
Only use accessories and replacement parts recommended by the manufacturer.
Make sure the vacuum is unplugged when not used for extended periods as well as prior to performing any maintenance or repairs.
Please be extra careful when using the vacuum to clean stairs.
Do not install, charge, or use this product outdoors, in bathrooms, or around a pool.
Fire Hazard Warning: Do not apply any type of fragrance to the vacuum’s filter. These types of products are known to contain flammable chemicals which may cause the vacuum to catch fire.
Only use the original charger (Model ZD024M340090EU). Failing to do so may cause the lithium-ion battery to catch fire.
Only use the approved battery type (Model P2033-8S1P-GYA). Failing to do so may cause the lithium-ion battery to catch fire.
If the battery material is released, remove personnel from area until the batteries cool down and fumes dissipate.
Provide maximum ventilation to clear out hazardous gases and avoid skin and eye contact or inhalation of vapors.
Remove spilled liquid with absorbent and incinerate waste.
Do not use and store in extremely hot or cold environments (below 0℃ /32°F or above 40℃ /104°F). Please charge the cordless vacuum in temperature above 0℃ /32°F and below 40℃ /104°F.
This product is designed for home use only.
We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in compliance with the applicable Directives and European Norms, and amendments. The full text of the EU declaration of conformity is available at the following internet address: https://global.dreametech.com
For detailed e-manual, please go to https://global.dreametech.com/pages/user- manuals-and-faqs

Product Overview

Accessory List

Note: The images in this manual are for illustrative purposes only. The actual product may differ.

Component Names

Introduction of Display Screen

Installation

Vacuum Installation Diagram

dreame R20 Cordless Stick Vacuum Cleaner-fig5

2-in-1 Charging & Storage Mount Installation Diagram

The bottom of the mounting template sticker should be level and at least 115 cm from the ground. The top should have at least 30 cm* of clearance above it.
Use a power drill with an 8 mm drill bit to drill a hole into each marker on the mounting template sticker, then insert a wall plug into each hole.
Align the locating holes on the mount with the holes on the wall. Fasten it to the wall with the included screws.
*30 cm: Leave enough space just in case you may need to purchase the replaceable battery in the future.

Note:

The 2-in-1 charging & storage mount is an optional accessory. You can install it based on your needs.
The 2-in-1 charging & storage mount should be installed in a cool, dry place with an electrical outlet nearby. Prior to installing, ensure that there are no electrical wires or pipes in the space directly behind where the mount will be installed.

Charging

Note:

Fully charge the vacuum before using it for the first time.
A full charge will take approx. 4 hours.
Vacuuming in Turbo Mode for a prolonged period will cause the battery to heat up, which increases charging time. Allow the vacuum to cool down for 30 minutes before charging it.

Charging Methods

dreame R20 Cordless Stick Vacuum Cleaner-fig7

Battery Status Display

Display Screen
The number on the display screen represents the current battery level in a percentage during charging. When the number becomes 100, the battery is fully charged.

LED Battery Status Indicator
When charging, the indicators blink white. When the charging is completed, the indicators keep solid white.
Note: Once the vacuum is fully charged, the indicator will turn off after 5 minutes, and the vacuum will enter energy-saving mode.

How to Use

Working Methods
Select from two working methods for the vacuum, which can be selected based on your own needs.

Method 1: Discontinuous Cleaning Mode
Press and hold the switch of the vacuum to enable this mode, and release it to stop immediately.

Method 2: Continuous Cleaning Mode (Trigger Switch Lock)
Press the trigger switch lock to switch to Continuous Cleaning Mode, and then briefly press the on/off switch to keep the vacuum in Continuous Cleaning Mode.
Use the trigger switch lock to free your fingers from fatigue caused by holding the switch.

How to Use

Using Different Accessories

Smart Multi-Surface Brush

Note:

The smart multi-surface brush can be attached directly to the vacuum.
When the appliance starts, the lights in front of the brush roller will automatically turn on, which is convenient for use.
- Suitable for vacuuming on the med/low pile carpets, tiles and floors.
- For vacuuming large particles by turning on the switch on the brush, such as coffee beans, corn flakes and etc.
Soft Roller Brush
Suitable for cleaning hard floors such as marble and floors.
Wide Combination Tool
For vacuuming dust from curtains, keyboards, ceilings, sofas, vehicle interiors, coffee tables, etc.
Motorized Mini-Brush
For vacuuming dirt, pet hair, and other stubborn debris from sofas, bedding, and other fabric surfaces.
Note: It is not recommended to vacuum on fragile surfaces, such as silk.
Flexible Adapter
Bending and extending the rod with one click can easily reach under low-lying furniture, such as bed and sofa.
Flexible Combination Tool
Bendable and retractable brush-nozzle, more flexible to vacuum in narrow gaps.

Note:

If any rotating part becomes stuck, the vacuum may shut off automatically. Remove any trapped objects so the device can function normally.
When the battery becomes overheated, the vacuum will automatically shut off. Wait until the battery temperature returns to normal, then the vacuum will work normally.

Care & Maintenance

Tips:

Always use genuine parts to keep your warranty from becoming void.
If the filter or nozzle becomes clogged, the vacuum will stop working shortly after being turned on. To restore normal functions, clean the filter and/or nozzle.
If the vacuum is not be used for an extended period, fully charge it, unplug its charger, and store it in a cool, low-humidity environment away from direct sunlight. To avoid over-discharging the battery, recharge the vacuum at least once every three months.

Cleaning the Vacuum
Wipe the vacuum with a soft dry cloth.

Cleaning the Dust Cup, Pre-Filter, and Cyclone Assembly

Press the dust cup bottom cover release button, then empty the contents.
Push the dust cup release switch in the direction indicated by the arrow, then gently remove the dust cup from the vacuum

Note:
The vacuum’s cleaning ability will be reduced if the dust cup is filled to the “MAX” mark. To regain performance, empty the dust cup in a timely manner.
Before emptying the cup, make sure the vacuum is disconnected from the power, and do not press its power button.

Remove the pre-filter first, then lift the handle of the cyclone assembly and turn it counterclockwise until it stops, then pull to lift out the cyclone assembly.
Wipe the dust cup with a soft wet cloth. Pay attention to wring out the dishcloth before using.
Rinse the cyclone assembly and pre-filter until they are clean. After washing, air dry for at least 24 hours.

Note: It is recommended to clean the pre-filter at least once every 3 months and the cyclone system at least once every 6 months.

Installing the Dust Cup, Pre-Filter, and Cyclone Assembly

Insert the cyclone assembly vertically into the dust cup, and make sure that the handle of the cyclone assembly line up with the slot on the left side of the dust cup. Turn the handle clockwise until it locks, then flip the handle down.
Place the pre-filter with its front side facing up into the cyclone assembly.
Slightly tilt the dust cup so its slot aligns with the clip on the vacuum. Then gently push the dust cup until it clicks into place.

Cleaning the Filter

Remove the dust cup as shown in the figure.
Remove the filter from the vacuum by pulling it down in the direction shown in the figure.
Clean the filter with clean water.
Make sure you rotate the filter 360° to thoroughly and remove all dust caught in the filter. Lightly tap the filter several times to remove any excess dirt.
Allow the filter to air dry for 24 hours.

Note:

  * It is recommended to clean the filter once every 4 to 6 months.
  * Only use clean water to wash the filter. Do not use detergent.
  * Do not attempt to clean the filter with a brush or finger.

Installing the Filter

Insert the filter into the vacuum and gently press down, as illustrated.
Reinstall the dust cup.

Cleaning the Smart Multi-Surface Brush

Turn the lock counterclockwise until it stops, then remove the brush roller from the brush.
Use scissor to cut off the hairs and fibers that get stuck on the brush. Wipe the dust from the notch and transparent cover with a dry cloth or paper towel. Thoroughly dry before use.
When it is dirty, rinse the brush roller with clean water until it is clean.
Stand the brush roller upright for at least 24 hours until it is fully dry.

Cleaning the Soft Roller Brush

As shown in the picture, press the brush roller release button to remove the roller from the slot.
Use scissors to cut off the hairs and fibers that get stuck on the brush roller and the wheels. Wipe the dust from the notch and transparent cover with a dry cloth or paper towel. Thoroughly dry before use.
When it is dirty, rinse the brush roller with clean water until it is clean.
Stand the brush roller upright for at least 24 hours until it is fully dry.

Cleaning the Motorized Mini-Brush

Use a coin as illustrated to rotate the lock counterclockwise until you hear a click.
After unlocking the motorized mini-brush, remove the brush roller, then rinse and clean it.
Stand the brush roller upright in a wellventilated area for at least 24 hours until it is fully dry.
Once the brush roller is dry, reinstall it by following the disassembly steps in reverse.

Battery Pack
The vacuum contains a removable rechargeable lithium-ion battery pack which has a limited number of recharge cycles. After extended use, the battery pack may no longer hold a charge. If this happens, it means the battery pack has reached the end of its life
cycle and needs to be replaced.

Press down the battery pack release button and slide the battery pack to the right, as illustrated, to remove it.
Install the new battery pack.

Specifications

Vacuum

max

The lithium-ion pack contains substances that are hazardous to the environment. Before disposing of the vacuum, please remove the battery pack, then discard or recycle it in accordance with local laws and regulations of the country or region it is used in.

FAQ

If the vacuum is not working properly, please refer to the table below.

Errors	Possible Causes	Solutions

Vacuum does not work.

| Vacuum is out of battery or low on power.| Fully charge the vacuum, then continue to use it.
Overheat protection mode triggered by a blockage.| Clean the suction openings or air duct. Wait until the vacuum cools down, then reactivate it.
Suction opening or air duct is blocked.| Clear any blockage from suction opening or air duct.

Weak suction force.

| Dust cup is full and/or filter assembly is clogged.| Empty the dust cup and clean the filter assembly.
Attachment is blocked.| Clear any blockage in the attachment.
Motor is making a strange noise.| Main suction opening or carbon fiber rod is blocked.| Clear any blockage in the main suction opening or extension rod.
The first indicator is red after turning on the vacuum.| Battery pack is damaged.| Please contact the after-sales service department for maintenance.
The first indicator blinks red when charging the vacuum.| The charger is incompatible.| Only use the original charger to charge the vacuum.

The battery indicator does not light when charging.

| The charger does not plug into the vacuum well.| Check whether the charger is properly plugged into the vacuum.
The battery is fully charged and went into sleep mode.| The vacuum can be used normally.
If the problem persists after ruling out the above two possibilities, please contact the after-sales service department for maintenance.
The vacuum charges slowly.| Battery temperature is too low or too high.| Wait until the battery’s temperature returns normal, then continue to use the vacuum.
LED lights of the smart multi-surface brush do not work.| LED lights are damaged.| Please contact the after-sales department for maintenance.

Troubleshooting

If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

dreame R20 Cordless Stick Vacuum Cleaner-fig31 WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.