Kyvol E25S App User Guide

June 12, 2024
KYVOL

Kyvol E25S App

Kyvol-E25S-App-PRODUCT

Important Tip
Please directly contact us or visit www.kyvol.com for more detailed instructions.

APP Downloading and Installation

Option 1:
Search for Kyvol from App Store™”/Google Play™’, then download and install it on your mobile device.
Note:
Google Play™ is a trademark of Google Inc… and App Store™ is a trademark of Apple Inc.
Option 2:
Scan the OR codes below to download and install.

APP Registration and Login

  • Launch Kyvol APP, register an account with your mobile phone number or a valid email address at your first use, then log in.
  • Note:
  • For a successful connection, please allow Kyvol APP to use your WLAN & Cellular Data when running it.
  • WiFi Connection

IMPORTANT:

For Your Robot:

  1. Make sure the robot has enough power and the Power Switch of the robot is pressed to ON. For WiFi Network:
  2. Before connecting, please turn on location service/GPS on your phone and turn on all the permissions required by Kyvol APP.
  3. Make sure your mobile device is connected to a 2.4GHz WiFi. If your router is a dual-band router, please select the 2.4GHz network.
    • ( Make sure you’ve entered the correct WiFi name and password when connecting.
  4. Avoid using an emoji or special characters or symbols in your WiFi name and password.
  5. It’s not recommended to use a VPN(Virtual Private Network) or Proxy Server.
  6. Make sure the robot and your mobile device are close to the router when connecting.
  7. WiFi Status Indicator

Kyvol-E25S-App-FIG-13

Option 1: Standard Mode

  1. Tap Add Device.
  2. Select the model of your robot.
  3. Make sure the WiFi Status Indicator is flashing quickly.
    • Tip:
    • If the indicator doesn’t flash quickly, please simultaneously press and hold on to the robot for 3s until the WiFi Status Indicator flashes quickly.
  4. Select the same router’s WiFi and enter the correct password.
  5. Connecting.
  6. Connected.

Option 2: AP Mode

  1. Tap Add Device.
  2. Select the model of your robot.
  3.  Tap AP Mode in the top right corner.Kyvol-E25S-App-FIG-8
  4. Make sure the WiFi Status Indicator is flashing slowly.
    • Tip: If the indicator doesn’t flash slowly, please follow the steps below.
    • Step 1: Simultaneously press and hold on the robot for 3s until the WiFi Status Indicator is flashing quickly.
    • Step 2: Within 10s, simultaneously press and hold the two buttons again until the WiFi Status Indicator is flashing slowly.
  5. Select the same router’s WiFi and enter the correct password.
  6. Tap Go to Settings.
  7. Tap WLAN.
  8. Connect to the robot’s AP hotspot.
  9. Go back to Kvvol APP and tap Next.
  10. Connecting.
  11. Connected.

Control the Robot with Amazon Alexa

Important:

  1. Make sure the robot has enough power and the Power Switch of the robot is pressed to ON.
  2. You have connected the robot to Kyvol APP.
  3. Make sure you’ve installed Alexa APP on your mobile device.
  4. Make sure the WiFi connection is stable.
  • Step 1:
  • Log in to the Alexa App with your Amazon account, tap =, and then select Skills & Games.
  • Step 2:
  • Search and select Kyvol Home, then enable it by tapping ENABLE TO USE.
  • Step 3:
  • Enter the email address and password for logging in to the Kyvol App, then tap Authorize to continue.
  • Step 4:
  • Tap CLOSE to close the page, then tap DISCOVER DEVICES to discover the robot vacuum which has been connected in the Kyvol App.
  • Step 5:
  • After the robot vacuum is discovered, please tap CHOOSE DEVICE to set up your device.
  • Step 6:
  • Tap and allow the Alexa App to access the microphone of your mobile device.

Step 2:

  • Tap Devices at the bottom, then tap Echo & Alexa to show your Echo device. Then you can speak the voice commands mentioned above to your Echo device, and the robot vacuum will respond accordingly as well.

Control the Robot Vacuum with Google Assistant

Important:

  1. Make sure the robot vacuum has enough power and has been powered on.
  2. You have connected the robot vacuum to the Kyvol App.
  3. Make sure you’ve installed the Google Home App on your mobile device.
  4. Make sure the WiFi connection is stable.
  • Step 1: Launch the Google Home App, then follow the in-app instructions to set up your Google account.
  • Step 2: Tap Settings on the main page, then scroll down to the bottom to tap Works with Google.
  • Step 3: Tap on the upper right corner, then search and select Kyvol Home.
  • Step 4: Enter the email address and password for logging in to the Kyvol App.

Step 5:

  • Tap Authorize, it will show you Kyvol Home is linked.

Step 6:

  • Follow the instructions to set up the device to finish the settings.

Step 7:

  • Tap and allow Google Home to access the microphone on your mobile device.
  • Then you can say the following voice commands to your mobile device, and the robot vacuum will respond accordingly.
  • “OK Google, turn on the robot(or the name of your robot vacuum if you have changed the device name).”
  • “OK Google, turn off the robot.”
  • “OK Google, where is the robot.”
  • Note: If you have a Google Home Speaker at hand, please follow the steps below to make it available for voice commands.
  • Step 1: Plug your Google Home Speaker into the socket.
  • Step 2: Tap + on the upper left corner of the main page, then select Set up device.
  • Step 3: Tap New device, then tap Next to look for devices.

Step 4:

  • Follow the instructions of the Google Home App to connect your Google Home Speaker to WiFi.
  • Then you can speak the voice commands mentioned above to the speaker, and the robot vacuum will respond accordingly as well.

Troubleshooting Guide

Q1. How many schedules can I set by the APP?

  • You can set 7 schedules via Kyvol APP by tapping Settings > Schedule. The default cleaning time is 9:00, but you can tap it to change as needed.

02. Why does the app show that the robot vacuum is offline?

  • Make sure you have switched on the robot.
  • Check the network connection of your mobile device.

Q3. Why cannot the robot connect to WiFi?

  • Make sure you’ve entered the right password.
  • Keep the robot, mobile device and your router being as close as possible.
  • Make sure vou selected a 2.4GHz WiFi.

Q4. Why cannot I control the robot with Alexa?

  • Please check the network connection of your mobile device.
  • Make sure you’ve connected the robot to Kyvol APP.
  • Make sure your robot has been discovered in Alexa APP.
  • Make sure you start the voice command with “Alexa,

Q5. Why cannot I control the robot with Google Assistant?

  • Please check the network connection of your mobile device.
  • Make sure you’ve connected the robot to Kyvol APP.
  • Make sure your robot has been discovered in Google Home APP.
  • Make sure you start the voice command with “OK Google, …” or “Hey Google,

Q6. How many robots can I connect to the same account?

  • There is no limitation on the number of robots.

Q7. How many accounts can I share the robot with?

  • There is no limitation on the number of accounts.

Q8. Why does the WiFi Status Indicator keep flashing green?

  • The WiFi Status Indicator flashes green when the robot’s firmware is updating.

Customer Service

  • For FAQs and troubleshooting advice, please contact us via:
  • E-mail:[email protected] (North America)
  • support.[email protected] (United Kingdom)
  • Live Chat:www.kyvol.com
  • Tel: (949)878-9996 UTC 1:30 PM-9:00 PM Monday to Friday (English Only)
  • Kyvol is happy to be of service.

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