APRIA Invia Negative Pressure Wound Therapy Instruction Manual
- June 12, 2024
- APRIA
Table of Contents
APRIA Invia Negative Pressure Wound Therapy
Apria wants to hear from you
- April is one of the nation’s leading providers of home medical equipment. Apria’s goal is to ensure your total satisfaction. We are determined to exceed the expectations of those we serve and demonstrate our high clinical standards and compassion in care.
- While Apria strives for excellence in all aspects of our business, we realize that issues can arise from time to time. When they do, please let us know. Apria’s customer service team is dedicated to resolving all matters as quickly and simply as possible.
- You may receive an Apria Patient Satisfaction Survey. We hope that you will take a few minutes to complete the survey and return it to us.
- If you have questions about your Negative Pressure Wound Therapy,
- please contact a member of Apria’s Customer Service team.
Phone: 800.780.1228
Email: [email protected].
To find Negative Pressure Wound Therapy patient educational materials, product manuals and videos online visit Apria.com or scan this code with your smartphone’s camera:
Information
Equipment Information
- Equipment Model ___
- Equipment Serial Number ____
- The information below is to be completed and signed by the Apria representative providing training and signed by the patient/caregiver after training has been completed.
Patient/Caregiver Training
- How to turn the pump on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- How to charge the pump, in preparation for the initial visit with your nurse . . . . . . . . . . .
- Who to contact about any routine or after-hours equipment problems . . . . . . . . . . . . . . . .
- How to manage supplies by maintaining enough supply on hand and reordering supplies before you need them . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- How to safely manage your tubing without tripping or stepping on it . . . . . . . . . . . . . . . . .
- Why it is important to read all of the informational materials provided . . . . . . . . . . . . . . . .
- The undersigned acknowledges that he/she has received, been instructed in, and understands the subjects shown on this page and covered in this manual.
- The undersigned acknowledges that he/she has been advised to download the Patient/Caregiver
- Instructions and manufacturer manuals from Apria’s website (Apria.com/documents) and has been provided with instructions on how to access this.
- The undersigned has also been advised to call Apria at 888-492-7742 if he/she needs additional help with obtaining the instructions and manufacturer manuals referenced above.
Welcome
Dear Valued Customer,
Welcome to Apria — your home healthcare provider for Negative Pressure Wound
Therapy (NPWT) equipment and supplies. Your doctor has prescribed the
following items as part of your wound treatment: a specially-designed portable
NPWT pump, NPWT supplies, and the dressings you will need for your
individualized therapy. No matter where or how severe your wound is, and no
matter what other health problems you may currently be facing, we share your
desire to achieve the best possible outcome.
INTRODUCTION
Initial Delivery
An Apria technician will deliver your initial kit, containing everything you
need to begin treatment, before you leave the hospital or soon after you
return home. Your initial kit will include an NPWT pump and plug, tubing,
canisters, and dressings to last the first week. Your Apria technician will
show you how to turn the pump on and off and how to charge the pump so it is
ready when the home nurse, prescribed by your doctor, visits to set up the
equipment and begin your home therapy. You will also receive user guides or
will be instructed on how to download these user guides, about your equipment
and home care published by the equipment manufacturer. It is important that
you read and understand the material in these user guides before you begin
your therapy so that you are well informed about the operation of your
equipment and equipment alarms, what to expect during therapy, how to safely
operate and maintain your equipment, when to call your healthcare provider,
and who to contact if you need assistance.
Shipment of First Month’s Supplies
As communicated before the initiation of your therapy, an additional delivery
of supplies will arrive at your home in 5 to 7 days, which should provide
enough supplies for your first 30 days of therapy.
Shipment of Additional Supplies
Apria will ship additional supplies each month, as needed, for as long as your
doctor prescribes them. You will receive an automated phone call approximately
20 days from the initial setup to confirm your approval to ship additional
supplies for therapy, based on your doctor’s prescription. If you miss the
call, it is important that you call us back 10 days prior to running low on
supplies.
Inspection of Shipments and Monitoring of Supplies
Please be sure to immediately inspect all shipments upon receipt. Please
contact us right away if you have any questions or if, for any reason, you
believe your order is not complete. An Apria NPWT Support Team member will
contact you regularly about your supply needs, reminding you to order fresh
dressing kits. If, however, you anticipate running short on supplies before
your next scheduled delivery, please call us to reorder. For continuous and
proper care of your wound, please make sure that you have at least 5 days’
worth of supplies on-hand at all times.
Equipment Maintenance and Return
Please clean and store the NPWT pump in accordance with the manufacturer
specifications described in the equipment user guides provided by the
manufacturer. If your equipment is damaged or malfunctions at any time, please
contact us to arrange for a replacement. Before returning the equipment to us,
please be sure to clean the outer casing by following the cleaning
instructions in the manufacturer’s equipment user guides. Upon completion of
your therapy, please refer to the Equipment Return Instructions provided in
your welcome kit to arrange for the return of the pump. It is important that
you return the pump promptly and in good condition in order to avoid incurring
additional rental charges and fees.
Support
Apria is proud to provide you with an Apria NPWT Support Team member to answer
your questions about the delivery, return, and/or replacement of your NPWT
equipment and supplies. Please contact us at any time with questions,
concerns, or to reorder supplies:
- 800.780.1228
- Once again, please accept our personal welcome to Apria. We look forward to serving you and helping you heal.
- Sincerely, Apria Home Healthcare Services and Equipment Provider
Healthy Habits that Help Stop the Spread of Germs
Infection is one of the greatest dangers to a healing wound. While using your NPWT system, make sure to follow the recommendations below to help prevent the spread of germs.
The Proper Handwashing Technique
- Turn on the faucet and adjust the water to a lukewarm temperature. Leave the water running.
- Wet your hands and wrists under the running water and apply soap.
- Rub your hands together to make a lather and scrub them well. Start at your fingertips and move upward beyond your wrists.
- Continue rubbing your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
- With the water still running, dry your hands and wrists using a paper towel.
- Turn off the faucet using the same paper towel.
- If soap and water are unavailable, you can also clean your hands with an alcohol-based hand sanitizer.
Cover Your Cough
Germs travel far when you sneeze without covering your nose and mouth. A sneeze can travel up to 12 feet, and reaches speeds up to 100 miles per hour! So, cover your nose and mouth with a tissue or paper towel. If you don’t have one available, sneeze into the crook of your elbow.
- Cover your mouth and nose when you cough or sneeze.
- Put your used tissues or paper towels in a waste basket.
- You may be asked to put on a mask to protect yourself and others.
- Whenever you cough or sneeze, make sure to clean your hands.
If you have questions about your Negative Pressure Wound Therapy,
- please contact a member of Apria’s Customer Service team.
- Phone: 800.780.1228
- Email: [email protected]. Visit us at Apria.com.
To find Negative Pressure Wound Therapy patient educational materials, product manuals, and videos online visit Apria.com or scan this code with your smartphone’s camera:
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