APRIA ResMed AirSense 10 Sleep Therapy Device User Guide

Your Apria Sleep Therapy
ResMed AirSense 10 Sleep Therapy Device
**User Guide

Apria.com/Sleep
**

Thank You for Choosing Apria

As Your Home Medical Equipment Provider

You are receiving this because your doctor has diagnosed you with sleep apnea and prescribed a Positive Airway Pressure device for you to use while sleeping. Positive Airway Pressure therapy — also known as PAP therapy or sleep therapy — helps millions of users feel more energized and refreshed by increasing the quality of their sleep.
We are excited to accompany you on your journey to a better night’s sleep!

Ready to Get Started?
Choose What Works Best for You

Self-Directed Care
Use the simple and intuitive user guides and online support to set up your new PAP device and self-fit the mask. You can start therapy the night your equipment is delivered!
Virtual Care
Initiate therapy and training through a telehealth appointment with an April Respiratory Therapist.
In-Person Care
If you prefer in-person training, you can make an appointment at your local Apria branch to participate in a training session with an Apria Respiratory Therapist.
Having trouble? Stop and get help from an Apria Sleep Coach. Get one-on-one sleep support and education to get your therapy progress off to a good start. Call an Apria Sleep Coach at 877.265.2426. If you are a Kaiser patient, please call 888.452.4363.

Overview

Your doctor has prescribed PAP therapy because you have been diagnosed with sleep apnea. Sleep apnea occurs when a person repeatedly stops breathing for 10 or more seconds at a time while sleeping. These events may occur hundreds of times throughout the night, causing oxygen levels in the blood to drop, and putting stress on the heart. If left untreated, sleep apnea is linked to many other serious conditions like high blood pressure, diabetes, heart disease, and stroke.
This guide contains easy step-by-step instructions for using your PAP equipment and is designed to help you benefit from therapy as soon as your equipment arrives. Please visit Apria.com/Sleep for all of this information and more.
You can also scan this code with your smartphone:

https://hubs.ly/Q01fGZs40

Your Device and Settings

Your CPAP machine has already been programmed with the settings your physician prescribed.
Get Started
Start your therapy tonight so you can feel refreshed in the morning.
To set up the device:

1. Open the box and unpack your PAP machine, humidifier chamber, tubing, mask, power cord, and supplies.

2. Attach the power cord and tubing to the PAP machine.

3. Fill the humidifier with distilled water and insert the humidifier into the PAP machine. (It is recommended that you use distilled water. However, if you do not have distilled
   water on hand, in order to start your therapy today, bottled water can be used as a substitute for distilled water as a temporary measure.)

4. Place the PAP machine on a table next to your bed. The height of the table should be lower than your head.

5. Plug the power cord into an electric wall outlet.

See the mask user guide for detailed information.
Find product documents, user guides, safety information, and other patient education material by going to Apria.com/documents
or, point your smartphone’s camera at this QR code to load the material:

https://hubs.ly/Q01fGZs40

If you need additional documents and don’t have access to a smartphone or computer, give us a call at 888.492.7742.
STEP 2

Get Familiar With Your PAP Equipment

If your doctor prescribed a specific mask and size, follow the fitting instructions provided by the manufacturer, then proceed to Step 3.
If you received a mask with cushions of multiple sizes, follow the instructions below and on the next page.
There is a mask cushion currently attached to the frame of your mask. This size fits most patients. Once you begin therapy, if your mask is leaking or feels uncomfortable, try
removing the existing cushion and replacing it with a different size cushion. If you are between sizes, it is best to use the larger cushion. Use the fitting template (for nasal mask and full-face mask) and/or the manufacturer’s instructions included with your mask for help.

**Nasal Mask

**

1. Release the lower strap from the frame of the mask. Make sure the logo on the headgear is facing outward. While holding the mask against your face, pull the headgear over your head.
2. Position the lower straps so they both sit below the ears and adjust so they are snug.
3. Adjust the fastening tabs on the upper straps until the mask feels even and stable. Do not over-tighten. Reattach the fastening tabs.
4. Repeat Step 3 with the lower straps. Reattach the fastening tabs.
5. Connect the hose to the front of the mask. Ensure that the nasal mask fits securely over your nose. It is normal to feel some air escaping through the small air vents on
   the elbow of the hose.

Please refer to the manufacturer’s instructions for additional information on topics, such as:

• How to properly remove your mask.
• How to remove and change the mask cushion.
• How to adjust the length of the mask straps.
  

Nasal Pillow Mask

1. Hold the pillows away from your nose with the left (L) and right (R) indicators correctly facing toward you.
2. Guide the nasal pillows into your nostrils.
3. Pull the headgear over your head by holding the bottom strap and stretching it around the back of your head.
4. Adjust the top and bottom straps. The top strap should fit comfortably on the top of your head.
5. Ensure that the nasal pillows fit securely into your nostrils, with both pillows positioned upright. If not, move the mask away from your face and then place it back again.
6. To achieve a comfortable fit, adjust the straps. Spread the straps apart to loosen, or draw them closer together to tighten them.
7. If the headgear comes with a buckle, adjust the headgear by pulling the headgear through the buckle to fix mask leaks. Adjust only enough for a comfortable seal and do not over-tighten. The headgear may need to be adjusted as it can stretch over time.

Full-Face Mask

1. Twist and pull both magnetic clips away from the frame. With the logo on the headgear facing outward, hold the mask against your face and pull the headgear over your head.
2. Bring the lower straps below your ears and attach the magnetic clip to the frame.
3. Undo the fastening tabs on the upper headgear straps. Pull the straps evenly until the mask is stable and positioned as shown in the illustrations. Reattach the fastening tabs.
4. Undo the fastening tabs on the lower headgear straps. Pull the straps evenly until the mask sits firmly on the chin and reattach the fastening tabs.
5. Connect the air tubing from your device to the elbow. Attach the elbow to the mask by pressing the side buttons and pushing the elbow into the mask.
6. To achieve a comfortable fit, readjust the straps. Evenly apply only enough tension so that a seal is achieved.

Please refer to the manufacturer’s instructions for additional information on topics, such as:

• How to properly remove your mask.
• How to remove and change the mask cushion.
• How to adjust the length of the mask straps.

How to Attach Oxygen to Your PAP Machine

If you are using non-heated tubing, and you are also using prescribed oxygen, follow these instructions.
Attach the oxygen tee adapter that was included in the box to your PAP machine.
Next, attach the large-bore PAP tubing to the oxygen tee adapter. Finally, connect the small-bore oxygen tubing to the oxygen tee adapter.
For detailed instructions on oxygen use, you should also review the PAP and oxygen manufacturer’s user guides included in your package.
IMPORTANT SAFETY NOTE: If you are using prescribed oxygen with your PAP device, be sure to observe all the fire and safety rules associated with the use of oxygen. Follow this sequence of steps when turning your oxygen on and off. 1. Always turn your PAP machine ON before turning ON the oxygen flow from your oxygen source. 2. Always turn OFF the oxygen flow from your oxygen source before turning OFF the PAP machine.

ClimateLineAir and ClimateLineAir Oxy Tubing

The ClimateLineAir™ heated tube is designed to maintain the temperature of the humidified air as it passes through the tube. ClimateLineAir Oxy comes with a built-in oxygen connector for patients who require supplemental oxygen.

The HumidAir™ humidifier is part of ResMed’s Climate Control solution. It is designed to seamlessly integrate with the device and offer relief from dryness and congestion. The humidity level can be adjusted to suit your preference. When using ClimateLineAir and ClimateLineAir Oxy tubing, your device will automatically default to Climate  Control Auto when you plug either of these tubes into your machine (unless your doctor has prescribed a specific heat and humidity setting). Please review the limateLineAir/ClimateLineAir Oxy manufacturer’s user guide for additional information.

ClimateLine Air Heated Tubing

If you have ClimateLineAir heated tubing, attach using the illustrations and directions provided here.

1. Make sure the device is turned on.
2. Hold the orange cuff of the air tubing and line up the air tubing connector with the connector port.
3. Push the cuff until the connector clicks into place.

“ClimateLineAir connected” will briefly display on the device screen.
Setting Up the Device and Tubing
Attach the oxygen using the illustrations and directions provided here.

1. Remove the cap from the oxygen connector.
2. Connect the oxygen supply tubing to the oxygen connector. Make sure it is firmly attached.
   

STEP 3

Start Your PAP Machine

To start therapy:

1. First, put on your mask. Next, attach the tubing to the mask.
   

2. Lie down and take four deep breaths. The machine should start automatically. If you do not hear the machine start, press the Start/Stop button. Relax and begin to take slow breaths through your nose.
   

3. Check for air leaks. Small leaks are acceptable. If large leaks occur, try the following:
   • Grasp the mask frame and lift it away from your face. The cushions should also lift off your face. Lightly place the mask back on your face.
   • If large leaks still exist, adjust the headgear. If the headgear is either too tight or too loose, it can cause leaks.
   • Additional tips for managing mask leaks are provided on the next page. You should also review the manufacturer’s user guides provided in your package.

Helpful Tips

For Nasal and Full-Face Masks

• To resolve leaks at the upper part of the mask, adjust the upper headgear straps.
• For leaks at the lower part, adjust the lower headgear straps.
• When adjusting straps, loosen or tighten both the left and right straps so that adjustments are made evenly.
• Adjust only enough for a comfortable seal.
• The upper strap adjustment is the key to seal and comfort.
• Do not overtighten the lower straps. They mainly serve to keep the cushion in position.

For Nasal Pillow Masks

• Position the pillow cushion tips into your nostrils so they sit comfortably under your nose without any gaps. Pull the mask away from your face, then place it back to get a comfortable fit.
• Adjust the side straps evenly by pulling downward; the mask should feel secure and comfortable against your face. Do not over-tighten.
• If leaks persist, try the next larger set of cushions.
• If the pillow is not staying in place in your nostrils, try the next smaller cushion size.

Handwashing Technique
Thorough handwashing must be done prior to all procedures. Contaminated, dirty hands are one of the most common sources of infection.

1. Wet your hands thoroughly with warm water.

2. Use soap.

3. Scrub hands for 20 seconds using a rotary motion and friction. Wash:
   • Back and palm of each hand
   • Between all fingers
   • Fingernails
   Need a timer? Hum the “Happy Birthday” song from beginning to end twice.

4. Rinse your hands under the running water.

5. Dry on a clean towel or with a paper towel.

For additional good health habits, visit our patient education section on Apria.com.

Get Comfortable With Your Therapy

Use your PAP therapy during all hours of sleep, including during naps. Some people may need up to one or two weeks to adjust to PAP therapy, but the benefits are well worth it.
Ways to help you adjust:

• Try watching TV or reading while wearing your mask and headgear.
• Turn on the PAP device for short periods of time while wearing your mask to get used to the pressure.
• Use your equipment every night.
• Keep the device turned on for as long as you can tolerate, building up each night until you have reached at least 4 hours per night.
• Keep practicing until you are using PAP therapy during all hours of sleep, including during naps.

Track Your Progress

You can track your progress by registering for ResMed’s myAir application at resmed.com/myAir or by downloading the myAir by ResMed app from the App Store on your smartphone. You can view your daily sleep score and the previous night’s results. You can also access other helpful information, like videos and guides designed to help you stay motivated in adhering to your PAP therapy.
Note: Data will be available following the first night using the machine after you register.

Get Support

If you are having difficulties getting used to therapy, try using your machine’s “comfort features” to help.
Do you have a dry nose or throat, or a runny nose?
Increase the humidity level.
Are there droplets of water or condensation inside your nose, mask, or tubing?
Decrease the humidity level. To change the Humidity Level, see below.
Is the air pressure making it difficult for you to fall asleep?
Turn on the Auto Ramp or increase the Ramp Time.
Do you feel bloated?
You may be swallowing air. Turn on the Auto Ramp or increase the Ramp Time.
Do you feel like you are not getting enough air?
Turn the Ramp Time to “off.” To change Ramp Time, see below.
Do you have sore or dry eyes?
Adjust your mask or headgear. It may need to be repositioned. Refer to the instructions provided in the manufacturer’s user guide for your mask. Also, review Steps 2 and 3 in this guide.
Are you experiencing redness on your face where the mask touches the skin?
Your mask may be too tight. Try adjusting your headgear. If redness persists, contact April.
Do you have nasal, sinus, or ear pain?
You may have a sinus or ear infection. Stop using your machine and contact your doctor.
This information is intended for your general knowledge only and is not a substitute for medical advice or treatment for a specific medical condition. Should you have any healthcare-related questions, please consult your doctor.

Cleaning Your PAP Equipment

1. Oil from your face and ingredients in facial products can cause the PAP mask cushions to wear down and decrease the useful life of the mask. Get in the habit of wiping down your mask each day, especially the areas that come in contact with your skin. Clean your mask and headgear weekly, according to the instructions in the mask user guide.
2. Wash the water chamber and air tubing in warm water, using a mild detergent. Hand washes only. Do not wash in a dishwasher, as it can deteriorate the plastic.
3. When needed, wipe the exterior of the machine with a dry cloth.
4. Your device has an automatic air filter reminder. Refer to the manufacturer’s instructions for information on how to replace the filter.

For cleaning your mask, refer to the mask user guide for detailed instructions.
Replace Supplies Regularly
Replace your sleep supplies regularly. This helps to ensure a good mask seal and reduce the buildup of bacteria, viruses, and allergens.¹ Ordering fresh, clean supplies to replace your old items helps improve the comfort of your mask and maintains the overall effectiveness of your therapy.

Recommended Replacement Schedule

Twice Monthly| Once Monthly
 • Nasal mask cushions and nasal pillows
• Disposable filters|  • Full-face mask cushions
Every 3 Months| Every 6 Months
• Mask frame
• Tubing (standard or heated)|   • Headgear and chin straps
• Humidifier water chamber
• Non-disposable filters

Please note that the frequency of resupply and your insurance’s coverage of supplies will be governed by your insurance plan and may differ from the schedule provided above.
Source:
1. Horowitz A, Horowitz S, Chun C. CPAP Masks are Sources of Microbial Contamination. SleepHealth Centers, Div. of Sleep Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston. APSS Poster; 2009.

Convenient Ordering Options

When ordering fresh supplies through Apria, shipping is always free, and we verify and bill your insurance for you.
Enroll in Supplies on Schedule
Get the right supplies, right on time. Save time and eliminate the hassle of placing orders with our PAP supplies subscription program. Enroll once at Apria.com/SOS or with a sleep supplies specialist at 877.265.2426. Then rest easy.
Order Online
Apria.com/PAPresupply — Register for the PAP Patient Portal with your Apria Patient ID and place an order when you need new supplies.
ApriaDirect.com — Order supplies anytime on the retail (non-insurance) website.
Call Our Automated System
Dial 800.436.5657 to use Apria’s automated phone system, available 24/7, to place your order.
Speak With an Apria Specialist
Dial 877.265.2426 to order supplies with an Apria sleep supplies specialist. Monday through Friday: 7 a.m. – 8 p.m. CT or Saturday: 7 a.m. – 6 p.m. CT.
NOTE:
If you decide not to participate in Supplies on Schedule, you will receive convenient, automated calls from Apria to remind you that it is time to order replacement sleep supplies.
***** Patients with certain payors, such as Medicare, Medicaid, Managed Medicaid, or TRICARE, are not eligible for Supplies on Schedule.

Our Sleep Coaches Are Here for You!

As part of Apria’s Premium Care Sleep program, you have access to our Sleep Coaches. They’ll work to motivate and coach you by providing personalized care as you acclimate to CPAP therapy.
It’s not uncommon to experience discomfort for the first several days, but you can rest assured you will receive the support you need to achieve a better night’s sleep and minimize the impact of your sleep apnea.
Our Sleep Coaches can:

• Coach you on obstructive sleep apnea.
• Motivate you to continue CPAP usage.
• Provide education on your device and mask.
• Offer additional support when needed.

An April Sleep Coach is available to keep an eye on your therapy usage and contact you if they see any issues.

• A Sleep Coach will call or text you to follow up on your experience with your new CPAP device and mask.
• Your caller ID will display 877.265.2426 or Apria Healthcare.

Remember to use your PAP therapy anytime you sleep, including during naps. Compliant use is often defined as at least 4 hours per night for at least 70% of a given time period. Contact Apria’s Sleep  Specialists with any questions about your PAP device, mask, or therapy at 877.265.2426.
If you are a Kaiser patient, Kaiser provides you with dedicated resources to support your sleep therapy. Please call Apria’s Kaiser Permanente experts 24/7 at 888.452.4363 to learn more.
We also encourage you to take an active role in managing your sleep therapy. You can download the manufacturer’s mobile app to track usage, set personal goals, watch informational videos, and stay motivated to incorporate CPAP into your sleep routine.

SAFETY GUIDELINES

Surviving a Fire in Your Home

Take the time now to prepare — it can save lives!
An Ounce of Protection…
Smoke Alarms

• Install a smoke alarm outside of each sleeping area and on each additional level of your home.
• Install smoke alarms INSIDE sleeping areas if people sleep with their doors closed.
• Test smoke alarms once a month by pressing test buttons.
• If an alarm fails the test or starts making beeping noises replace batteries immediately.
•  Replace ALL smoke alarm batteries at least once a year.

Fire Extinguishers

• Consider purchasing one or more fire extinguishers to keep in your home.
• Read the instructions to understand how your fire extinguisher works, and make sure all family members understand how to use it.
• Read the instructions to find out how to check if your extinguisher is in working order, and how frequently it needs to be checked.

Escape Ladders

• Consider installing escape ladders for upstairs rooms.
• Learn how to use your escape ladder.
• Store ladders close to windows.

Flashlights

• Keep flashlights throughout your house and make sure everyone knows where they are located.
• Check batteries regularly.

Planning Can Prevent Panic
Escape Routes

• Figure out at least two ways for escaping for every room in your home.
• Everyone living in your home should be familiar with these escape routes.

Practice

• At least twice a year, practice using your escape plans.
• Practice crawling because you may need to escape by crawling under smoke, where the freshest air will be.

Meeting Place

• Decide on a location where everyone will meet outside your home after escaping from a fire.
• A meeting place is important so that you can quickly see if everyone has escaped.

If a Fire Occurs…
Making Your Escape

• If there is smoke or fire in one escape route, use another route.
• If there is no way to avoid smoke, remember to stay low and crawl under the smoke, where the freshest air will be.
• If you want to escape by opening a closed door, FIRST check to see if the door feels warm before opening it. If it is warm, do NOT open the door. Instead, use another route.

Blocked Escape Routes

• If all of your escape routes are blocked by smoke, heat, or flames:
• Stay in the room and keep any doors closed.
• Keep out smoke by piling rugs, blankets, or pillows along the bottom of any doors.
• If there is a phone in the room, call 911 and tell them where you are.
• Signal out a window for help using a brightly colored cloth, sheet, towel, or flashlight.
• Stay as close to the floor as possible, near a window or door.

After Escaping

• Go to a neighbor’s house and call 911 as soon as possible.
• NEVER go back inside a burning house. Once you’re outside, stay outside!
• When firefighters arrive, tell them if you think anyone is still inside.

SAFETY GUIDELINES Tips to Avoid Falling

Reduce your chances of falling by making home improvements and changing some habits.
Look Around Your Home
Floors

• Keep the areas where you walk free from clutter, electrical and telephone cords, and other small objects that might be easily overlooked.
• Secure loose rugs and mats with carpet tape or attach non-slip backing.
• For tile or wooden floors, avoid wax or use non-skid wax.
• Stairs should have flat surfaces. Repair holes or tears in carpeting and make sure it is well attached.
• Eliminate raised thresholds if possible or make them highly visible.

Lighting

• Make sure it’s easy to turn on a light BEFORE entering every room in your home.
• Keep night lights turned on in hallways, bedrooms, and bathrooms.
• Make sure you can easily turn on a light while in bed, before getting up.
• Place flashlights in convenient locations throughout your home, and check their batteries regularly.
• Light switches should be available at both the top and bottom of all stairs.
• Stairway lighting should be bright enough to clearly see all steps.

Bathrooms

• Tub and shower floors should have non-skid surfaces (strips or mats).
• Consider installing grab bars inside the bath or shower areas and next to the toilet.
• Consider installing a raised toilet seat.

Kitchen

• Frequently used items should be kept on lower shelves or other places that are easy to reach.
• You should have a sturdy step stool that is easy to use, preferably with a handrail. Do NOT stand on a chair to reach anything.

Stairs

• Sturdy handrails should be installed in all stairways and kept in good repair.

Outside Your Home

• Steps should have flat surfaces and be kept in good repair.
• All steps should have handrails, preferably on both sides of the steps.
• For better traction, steps can be painted with a mixture of sand and paint.
• During the winter, keep all entrances and sidewalks clear of snow and ice.
• All entrances should be well-lit.
• Consider installing ramps (with handrails).

Reconsider Personal Habits

• When walking, stay alert to unexpected obstacles — cords, furniture, pets, toys, etc.
• Avoid rushing to answer phones or the door.
• Take time to make sure your balance is steady before sitting up or standing.
• Wear shoes that are supportive and snug fitting, with low heels and non-slippery soles.
• Don’t walk around with only socks on your feet.
• If carrying packages, make sure your view isn’t blocked and that you have a hand free for opening doors, holding onto railings, or steadying your balance.
• Keep alert for uneven, broken, or slippery pavement, sidewalks, and ramps.
• Don’t rush to cross streets, especially if wet or icy.
• Consider using a cane or walker.
• Find out if your medications might make you feel dizzy, drowsy, or unsteady.
• If you live alone, keep in regular contact with friends, family, or neighbors.

For Emergencies

• Keep emergency phone numbers posted where they can be easily seen. Consider whether they will be visible if you fall.

If You Fall

1. Call 911 and other emergency contacts.
2. Stay warm by covering up with a blanket, coat, towel, rug, or whatever you can reach.
3. Consult a doctor even if you don’t think you’ve been seriously hurt. Falling may indicate problems with medications or be a symptom of illness or a condition that needs treatment.

Patient’s Rights and Responsibilities

Patient/Client Bill of Rights
As a patient/client of Apria Healthcare, you have the rights which include, but are not limited to, the following:

1. Be given information about your rights for receiving homecare services.
2. Receive a timely response from Apria Healthcare regarding your request for homecare services.
3. Be given information about Apria Healthcare policies, procedures, and charges for services.
4. Choose your homecare providers.
5. Be given appropriate and professional quality homecare services without discrimination against your race, color, creed, religion, sex, national origin, sexual preference, handicap, or age.
6. Be treated with courtesy and respect by all who provide homecare services to you.
7. Be free from physical and mental abuse and/or neglect.
8. Be given proper identification by name and title of everyone who provides homecare services to you.
9. Be given the necessary information regarding treatment and choices concerning rental or purchase options for durable medical equipment so you will be able to give informed consent for your service prior to the start of any service.
10. Be given complete and current information concerning your diagnosis, treatment, alternatives, risks, and prognosis as required by your physician’s legal duty to disclose in terms and language you can reasonably be expected to understand.
11. A plan of service that will be developed to meet your unique service needs.
12. Participate in the development of your plan of care/service.
13. Be given an assessment and update on your developed plan of care/service.
14. Be given data privacy and confidentiality.
15. Review your clinical record at your request.
16. Be given information regarding the anticipated transfer of your homecare to another healthcare facility and/or termination of homecare service to you.
17. Voice grievance with and/or suggest a change in homecare services and/or staff without being threatened, restrained, and discriminated against.
18. Refuse treatment within the confines of the law.
19. Be given information concerning the consequences of refusing treatment.
20. Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by law.
21. Participate in the consideration of ethical issues that arise in your care.

The Patient’s Responsibilities
April Healthcare and its personnel have the right to expect from you, our patient, your relatives, and friends, reasonable behavior that takes into consideration the nature of your illness or predicament. These responsibilities include, but are not limited to, the following:

1. Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies, and other pertinent items.
2. Assist in developing and maintaining a safe environment.
3. Inform Apria Healthcare when you will not be able to keep a homecare visit.
4. Participate in the development and update of your homecare plan of service/treatment.
5. Adhere to your developed/updated homecare plan of service/treatment.
6. Request further information concerning anything you do not understand.
7. Contact your doctor whenever you notice any unusual feelings or sensations during your plan of service/treatment.
8. Contact your doctor whenever you notice any change in your condition.
9. Contact Apria Healthcare whenever your insurance company or plan changes.
10. Contact Apria Healthcare whenever you have an equipment problem.
11. Contact Apria Healthcare whenever you have received a change in your homecare prescriptions.
12. Contact Apria Healthcare whenever you are to be hospitalized.
13. Give information regarding concerns and problems you have to an Apria Healthcare staff member.
14. Contact Apria Healthcare prior to any change of address.
15. Contact Apria Healthcare if you acquire an infectious disease during the time you are receiving services and/or care from Apria Healthcare, except where exempted by law.

Medicare DMEPOS Beneficiary Statement
DMEPOS suppliers have the option to disclose the following statement to satisfy the requirement outlined in Supplier Standard 16 in lieu of providing a copy of the standards to the beneficiary.
The products and/or services provided to you by (supplier legal business name or DBA) are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal  Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g., honoring warranties and hours of operation). The full text of these standards can be obtained at http://www.ecfr.gov. Select Title 42: Public Health in the drop-down box. Then browse Parts 414–429, Part 424, Subpart 424.57(c).
Upon request, we will furnish you with a written copy of the standards.
Interpretation Service Available
translation: Point to your language. An interpreter will be called. The interpreter is provided at no cost to you.
Chart provided by Language Line Services © 2007

If you have any questions or need help setting up
your device and getting started, please call an
April Sleep Coach.
877.265.2426
If you are a Kaiser patient, Apria’s Customer
The service team of Kaiser Permanente experts
can be reached at:
888.452.4363
April is committed to safe, quality patient care.
We encourage you to report any concerns to your
local Apria branch. If your concern is not
resolved, please contact the Patient Satisfaction
the team at the number listed below:
800.260.8808

AirSense, ClimateLineAir, HumidAir, and myAir are trademarks
and/or registered trademarks of the ResMed family of companies.
©2022 Apria Healthcare Group LLC SLP-4376 08/22_v10
Questions? Call 877.265.2426 Part of the Owens and Minor Family

Documents / Resources

| APRIA ResMed AirSense 10 Sleep Therapy Device [pdf] User Guide
SLP-4376, ResMed AirSense 10, Sleep Therapy Device, ResMed AirSense 10 Sleep Therapy Device, Therapy Device
---|---
| APRIA ResMed AirSense 10 Sleep Therapy Device [pdf] User Guide
ResMed AirSense 10, Sleep Therapy Device, ResMed AirSense 10 Sleep Therapy Device

References

• Resource Center Patient Education Documents | Apria
• Apria.com/Medicare-PAP-Letter
• Apria Patient Community
• Apria Sleep Care
• ApriaDirect.com
• myAir™ patient support software and app - ResMed Healthcare Professional
• eCFR :: Home

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