IOGEAR GUD3CDHTAA Dock Pro Duo USB-C Docking Station User Manual

IOGEAR GUD3CDHTAA Dock Pro Duo USB-C Docking Station

© 2023 IOGEAR. All rights reserved. IOGEAR and the IOGEAR logo are registered trademarks of Aten Technology, Inc. USB-C is a registered trademark of USB Implementers Forum, Inc. Display link and Display link logo are trademarks or registered trademarks of Synoptics’ Incorporated. HDMI and related logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. (or affiliate) in the United States and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Mac and macOS are a trademark of Apple Inc., registered in the U.S. and other countries. All other trademarks, names, logos and brands are the properties of their respective owners. Reproduction in whole or in part without permission is prohibited.

Introduction

The IOGEAR Dock Pro Duo USB-C Docking Station merges cutting edge technology and high-quality hardware with innovative design elements. It allows users to connect up to three displays and multiple USB peripherals to two computers simultaneously, making it easy to multitask and switch between devices.

Features

• Dock 2 USB-C laptops and expand to 11 ports
• Share Video and USB peripherals between TWO host computers over USB-C
• Hotkey Switching
• 1x HDMI up to 4096×2160 @60Hz (DP Alt mode)
• 2x DisplayPort’s up to 4096×2160 @60Hz (Display link mode)
• 1x USB-C 3.2 Gen 2 (10 Gbps)
• 2x USB-A 3.2 Gen 2 (10 Gbps)
• 2x USB-A 2.0 (Keyboard and Mouse)
• 1x 3.5mm Mic In 1x 3.5mm Speaker Out
• 1x Gigabit Ethernet port
• Display Link chip allows for Windows and macOS compatibility
• Power button
• TAA Compliant
• Power delivery 3.0 up to 100W (100W provided to each host computer)

Package Contents

• 1x GUD3CDHTAA
• 2x USB-C to C cables for Host computers
• 1x Power adapter
• 1x Quick Start Guide
• 1x Warranty Card

System Requirements

Host Device Requirement:

• USB-C (Thunderbolt 3 and 4 compatible) device

OS Requirement:

• Windows 10,11
• MacOS 12+
• Display Link Driver installation (http://www.displaylink.com/downloads)
• Notes for M1/M2 Mac Users: For M1/M2 Mac Users, please check Display Link website for latest Mac Display link driver: http://www.displaylink.com/downloads/macos

Overview

1. Host Switch Button: Used to switch between PC1 and PC2
2. USB 2.0 Port (Keyboard)
3. USB 2.0 Port (Mouse)
4. Audio In (Microphone)
5. Audio Out (Headset/Speaker)
6. USB-A 3.2 Gen2 (10Gbps)
7. USB-A 3.2 Gen2 (10Gbps)
8. USB-C 3.2 Gen2 (10Gbps)
9. Power On/Off Switch
10. DC Power Jack
11. USB-C 3.2 Gen2 (Up Stream Host A)
12. USB-C 3.2 Gen2 (Up Stream Host B)
13. HDMI Port up to 4096×2160 @30Hz (DP-Alt Mode Only)*
14. DisplayPort up to 4096×2160 @60Hz
15. DisplayPort up to 4096×2160 @60Hz
16. RJ-45 Gigabit Ethernet (10/100/1000Mbps)

Hardware Installation

STEP 1. Connect power adapter to the docking station.
STEP 2. Connect a compatible USB-C host device to host connection A.
STEP 3. Connect a compatible USB-C host device to host connection B.
STEP 4. Connect an HDMI cable to the docking station and then to a 4K capable HDMI monitor.*
STEP 5. Connect a DisplayPort Cable to the first DisplayPort connection on the docking station and then to a 4K capable DisplayPort monitor.
STEP 6. Connect a DisplayPort cable to the second DisplayPort connection on the docking station and then to a second 4K capable DisplayPort monitor.
STEP 7. Connect a keyboard to the front USB-A 2.0 Port with the designated keyboard symbol.*
STEP 8. Connect a mouse to the front USB-A 2.0 Port with the designated mouse symbol.
STEP 9. Connect an RJ45 Ethernet cable to the ethernet port on the back of the docking station that is also connected to your modem/router.
STEP 10. Connect a microphone to the designated Audio In port.
STEP 11. Connect a speaker/headset to the designated Audio Out port.
STEP 12.** Power on the device by flipping the switch to the on position on the back of the docking station.

• Host computer must support DP-Alt mode
• Requires installation of Display Link driver
• 104-Key Keyboard required to be plugged into this port for hotkey access.

Display link Software Installation

Display link/Synoptics’ software

The Dock Pro Duo USB-C Docking Station uses a Display link chip for the two Display port outputs. For these to function Display link software may need to be installed first. Windows 11 PC’s may function plug and play. For all other OS (Windows 10, macOS X) please install Display link software.

Windows 10,11 Install

STEP 1. Download the latest Windows Display link software from the IOGEAR product page or directly Display link/ Synaptics webpage at https://www.synaptics.com/products/displaylink-graphics/downloads/windows

STEP 2. Open the zip folder and run/open the “install” .exe file. Select “Yes” when asked if you want to allow the app to make changes.

STEP 3. Once Display link Graphics window appears, click “Install”

Click “Finish” and your installation is now complete

For Windows 11 users installing “Display link Manager” for Windows may be needed.

macOS Display link Manager Install

STEP 1. Download latest “Display link Manager” from Display link/ Synaptics webpage at https://www.synaptics.com/products/displaylink- graphics/downloads/macos

STEP 2. Open the Display link Manager “.pkg” file. You may be asked to allow installation from your security and privacy settings. Make sure you allow the file to open through your system preferences.

STEP 3. Once Display link Manager’s installer opens click on “continue”

STEP 4. Next agree to license agreement by clicking on “continue”

Select “Agree”

Select “Install”

Once you see the “Installation Successful” notice you may close the installer

STEP 5. Once you see the display link icon below in your toolbar then Display link Manager is installed and running properly.

If after installation you do not see the icon in your toolbar, you will need to navigate to your “Applications” folder and open display link manager by double clicking on the app.

Displays Configuration

The Dock Pro Duo USB-C Docking station allows two USB-C computers to connect to up 3 external displays. Connect your displays with 2x Display port and 1x HDMI connections. Simply press the Hot Switch Button on the front panel of docking station to switch between modes or press SHIFT twice to activate keyboard hotkey switching. 104-key keyboard must be connected to keyboard port on docking station.

HDMI: DP- Alt mode is required on the host computer to use the provided HDMI port.

DisplayPort: Display link drivers/software must be installed on both computers to use the provided DisplayPort ports.

Display Mode Layout options:
The Dock Pro Duo gives you up to 4 Display modes to pick from. This allows for both host computers to be displayed at the same time.

Note: Mouse and Keyboard control will always follow Host computer with DisplayPort displays active.

• Mode 1: Host A Triple Display (DisplayPort & HDMI)
  

• Mode 2: Host A Dual Display (Display port) & Host B Single Display (HDMI)
  

• Mode 3: Host B Triple Displays (Display port & HDMI)
  

• Mode 4: Host B Dual Displays (Display port) & Host A Single Display (HDMI)
  

Specification

(Display link)
Video Output| 1 x Mic input 1 x Line output
USB Connections| 1x USB-C 3.2 Gen 2 (10 Gbps) 2x USB-A 3.2 Gen 2 (10 Gbps) 2x USB-A 2.0 (Keyboard and Mouse)
Network| 1x Gigabit Ethernet Port
Environmental
Operating Temperature| 0 – 40 ºC
Operating Temperature| 0 – 40 ºC
Storage Temperature| 20 – 60 ºC
OS Support| Windows 10, 11 macOS 12+
Power
Maximum Input Power Rating| IEC 60320-1 / C14; 100-240Vac, 1A, 50-60Hz (with T1.6A/ 250V fuse)
Power Consumption| 110V:12.9W:80 220V:12.7W:79
Physical Properties
Housing| Metal
Weight| 1.5 lbs (0.68 kg)
Dimensions (LxWxH)| 1.2″ x 8.6″ x 3.4″

Video Resolution Chart

System with DP-Alt mode support and Display link Installed

Stream

| Display link Displays| DP-Alt mode
DP1| DP2|

HDMl1

Single Port Connected

| 4K/60Hz| |
|

4K/60Hz

|
| |

4K/60Hz

Dual Ports Connected

| 4K/60Hz| 4K/60Hz|
|

4K/60Hz

|

4K/60Hz

Triple Ports Connected| 4K/60Hz| 4K/60Hz|

4K/60Hz

System with DP-Alt mode support and Display link Installed

Stream

| Display link Displays| DP-Alt mode

DP1

| DP2| HDMl1
Single Port Connected| 4K/60Hz|

4K/60Hz

|

Dual Ports Connected

| 4K/60Hz| 4K/60Hz|
Triple Ports Connected| |

|

Limited Warranty

Warranty Information

This product carries a 2 Year Limited Warranty. For the terms and conditions of this warranty, please go to https://www.iogear.com/support/warranty

Register online at https://www.iogear.com/register

Important Product Information

Contact

WE’RE HERE TO HELP YOU! NEED ASSISTANCE SETTING UP THIS PRODUCT?

Make sure you:

1. Visit www.iogear.com for more product information
2. Visit www.iogear.com/support for live help and product support

IOGEAR

iogear.custhelp.com
support@iogear.com

Compliance Information

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital service, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user’s authority to operate this equipment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception , which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CE Statement:

This device has been tested and found to comply with the following European Union directives: Electromagnetic Capability (2004/108/EC), Low Voltage (2006/95/EC) and R&TTED (1999/5/EC).

www.iogear.com

References

• Support Home Page
• DisplayLink | Synaptics
• DisplayLink macOS Software for Downloads Section | Synaptics
• IOGEAR :: HDMI Switch, PC to TV, Wireless Audio Video, KVM Switch, KVM, USB Switch, Video Splitter, Video Switch, KVM DVI, LCD KVM, Rackmount KVM
• Support Home Page
• Product Registration - IOGEAR
• Warranty - IOGEAR
• Engineering Exceptional Experiences | Synaptics
• Products | Touch Controller, Display Driver, Fingerprint Sensor | Synaptics

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